Commonly Available Job Positions at D & K Heating Service Experts Heating & Air Conditioning in Belleville General Manager The General Manager is held accountable for directing and coordinating all activities of a Service Experts Heating and Air Conditioning service center. The General Manager oversees the P&L, drives sales, and provides guidance to all staff and processes for the location. Service Technician The Service Technician performs diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment and accessories. The Service Technician corresponds with residential and/or commercial customers to answer questions, resolve issues, and ensure complete customer satisfaction. The person in the role also advises the customer of recommended products and services and works under the management of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician conducts heating, cooling, and related equipment and accessory installation and start-ups on residential and/or commercial locations. The individual filling the position also conducts installation and service on IAQ equipment and products, as well, and has the qualifications to comprehend controls and wiring diagrams and schematics. Customer Service Specialist The Customer Service Specialist fields customer queries, grievances, and billing issues with the highest level of courtesy and professionalism to solve customer concerns with a one-call resolution. The Customer Service Specialist is also responsible for assisting in day-to-day running of the Service Experts Heating and Air Conditioning service center. Dispatcher The Dispatcher, following Service Experts radio and pager policies, dispatches calls to Installers, Service Technicians, and Maintenance Technicians. The person in the role also interacts with the customer to confirm the customer is aware of scheduled appointments, reply to inquiries, and to help resolve problems. The Dispatcher effectively plans and routes the most ideal technicians using established company procedures.