How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If your home is running on the Nest Thermostat you probably heard about the recent outages and may be living in fear of being left without heat in the dead of winter.

But fear no more!

Nest Support has published an informative page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Yes, that’s really the title.

For more detailed instructions, please visit their Nest Support page. For a quick overview, keep on reading:
Nest Thermostats that were updated at the end of 2015 or beginning of 2016 to software version 5.1.3 or later may have some issues, including becoming unresponsive, not effectively charging the battery, or shutting down completely. Nest says to try recharging and restarting your thermostat to rectify the glitch and get it up and working again.

Signs of this glitch include the following:
  • the thermostat not working in the Nest application and disconnected from the Wi-Fi
  • the thermostat notifies you that the battery is low and it needs to turn itself off
  • the thermostat’s animated properties are slower than usual
  • the thermostat shows a notification that says, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display won’t light up and unresponsive (you may also see a blinking red or green light above the display)
  • the thermostat can’t control the corresponding heating and cooling unit(s)

If your Nest Thermostat will turn on but you can’t control it or it’s running slow, try manually restarting it beginning with turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cable plugged into a wall charger or a computer.

CAUTION: Do not try to restart your thermostat while it’s still connected to a computer for charging. (They didn’t elaborate why, but if Nest Support says don’t do it, DON’T.)

After around 10 minutes of charging, detach the Nest Thermostat from the USB cord. If the thermostat has turned on while charging, turn it off and then turn it back on again, manually restarting the system. Once it has restarted completely, plug it back in to reach full charge. After another 60 minutes of charging, detach the Nest Thermostat and reattach it to its base.

You should be ready to rock and this point, but again, for more detailed instructions and information, please go to Nest Support.

If you have tried both of these processes and the Nest Thermostat is still having issues, you will need to bring in reinforcements. Enter us! If D & K Heating Service Experts put in your Nest Thermostat, please reach out to us at 613-707-2421 or schedule an appointment online. If your Nest Thermostat was not set up by D & K Heating Service Experts, please contact Nest Support here.

Additionally, do not let this incident concern you about your Nest’s reliability. By owning and properly utilizing Nest, your thermostat is truly saving money for you every day. When set it up correctly, Nest intelligently learns your lifestyle, then modifies your heating and cooling use to optimize energy savings daily, which typically results in payback within 12 months. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one complication get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the leading investments in your home that you can make.
Contact Us

Our Health and Safety Commitment
At Service Experts, our top priority is always the health and safety of our customers and team. We are following all COVID-19 (Coronavirus) public safety guidelines and adjusting our business practices as needed to ensure customer and employee wellbeing. As a precautionary measure, anyone working on behalf of Service Experts – including our technicians – is being asked to stay home for the recommended 14 day quarantine period if they are returning from out-of-country, have been exposed to a presumptive or confirmed case, or are feeling unwell. We are providing our technicians and other field employees with additional health and safety guidance to assist in keeping our customers and employees safe. Please be prepared to answer brief health and safety questions with our representative. We will continue to monitor the situation and will adjust our business practices as required. We recognize that this may be a particularly stressful time and want you to know that, we are committed to serving you and making your experience as easy as possible.