Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Back in May, Service Experts Heating and Air Conditioning of Raleigh accepted a call from a wonderful man named Jimmy from the Raleigh metro who told Service Experts about a special project he was in the midst of for his neighbor Kyla.

Kyla Tracy is a sweet nine year-old girl who was born with Osteogenesis Imperfecta, commonly known as brittle bone disease. She depends on a wheelchair to get from one point to another and her house was not wheelchair accessible, due in large part to the size of the wheelchair. When Jimmy learned about the problem, he considered remodeling the Tracy family’s house to make it entirely wheel-chair compatible. But because of the age of the home, remodeling was going to be more work than he initially planned. Not yet defeated, Jimmy thought about converting the Tracy family’s carport into a wheelchair compatible living area, which would contain Kyla’s own bedroom, bathroom, playroom, and kitchenette.

Ready to get started, Jimmy started contacting local businesses, including electricians, building supply companies, and plumbers and all of them said they would be thrilled to help and contribute services and supplies. He called Service Experts of Raleigh for the HVAC (heating, ventilation, and air conditioning) part of Kyla’s new living area. Two of Service Experts residential sales consultants went to Kyla’s home to learn more about the remodel and were in awe of how smart and sweet Kyla was and they knew they had to help.

Kyla’s father, Jared Tracy, said he had planned to pay for the $12,000 heating and cooling equipment for his little girl’s new mini suite, but with the assistance of Lennox and RE Michel, the team at Service Experts was able to hand Kyla’s family a bill that said:

“We’re more than honored to present you with a complete heating and cooling system at no charge as long as we can all have a hug.”

The staff at Service Experts of Raleigh were overwhelmed to help provide such a precious girl with a much-deserved place for her to live that accommodates her wheelchair and allows her to move around safely and efficiently. The work isn’t done yet, though. Kyla’s family is trying to purchase a wheel-chair accessible van to better transport their family. To find out more or to contribute to Kyla’s van, please go to their GoFundMe account.

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