Reviews

"Answered questions regarding the system, but could have explained the upcoming Freon change a bit better."

"its a group home and the tech was very good with them "

"Keith answered all our questions and was very thorough."

"Did great job Good personality "

"Service is done as requested on time and with great care and detail. Everything was described to me clearly and precisely"

"Job well done"

"Efficient, friendly, professional and respected my home"

"Technician was good went about his work answered any questions ."

"Mike is an honest and knowledgeable service representative. Very expedient but took the time to explain what he was doing."

"eve ry thing checked and was good ps when is my march appointment for furnace"

"Very fast & personable."

"Jessie was very professional and helpful"

"Josh was very thorough with his work. We were very happy with him, We would like to have him back next year to check and clean our unit."

"Very friendly rep; very knowledgable, charismatic and very thorough; repeatedly ensured I understood his description of equipment; very willing to answer all questions"

"have yet to receive any feedback."

"My a/c died but I must wait ovet 12 days to get a new one one the hottest year on record. Other than that the people were wonderful and she made every effort to financial..."

"Keith arrived on time, appeared very knowlegable about his task and advice."

"On time. Thorough. Polite. "

"Polite, thorough, knowledgeable service technician. "

"very efficent"

"Mike was very professional and courteous. He was very willing to explain what he was doing. "

"Installers were personable, professional and from what I can see did a great job. They did break one of the drop ceiling tiles but told me about it, were very upfront and..."

"I have used 2 other companies before you and I couldn't be happier and the reason for that is Mike Vandervelde. He is honest, clean and thorough.He explained certain thin..."

"Mike does a very thorough job, is personable and knowledgeable."

"Pleasant personality, neat, communicative, & we assume qualified and competent."

"Polite and explains results ---on time and efficient !"

"Tech was on time and quick and friendly."

"I was disappointed that the service technician came in, and unplugged my HRV and said it was unsafe and then billed me $99 plus tax service call. I appreciate that safety..."

"Josh has been the service technician many times and is always most pleasant, helpful and informative since he takes a few minutes to explain some of what he is doing and ..."

"We arrived back home on a Sunday at 4:15 p.m. on a very hot day to find that our air-conditioner was not working. We went to the D & K Heating website and connected imme..."

"Josh did a great job, very professional. "

"Janine was very Professional. She reviewed the situation & gave me pertinent advice & information. I did not feel pressured to make an immediate, final decision. She le..."

"Keith was very kind, polite & seemed to relate well to my problem. He offered several suggestions , after assessing the situation. He appeared to understand my concerns ..."

"BRETT WAS VERY PLEASANT AND COURTEOUS AND WORKED VERY HARD. WE WOULD CERTAINLY LIKE HIM FOR OUR NEXT APPOINTMENT WITH YOU."

"Super fast service and efficient"

"Came early gave us good general advice & sold us the service contract ... Very Personable as well ????"

"He was helpful, seemed efficient and was cheerful."

"Mike is very thorough and explains the service he provides very well."

"D &K were prompt in dealing with my problem. Could not fix it on 1st visit but managed to get part needed and installed next day."

"Your technician was very good at the work he did. He explained the problem with the furnace and fixed the problem. I was very pleased with the work he did."

"Technician was on time, professional.,a solved the problem quickly"

"Fast, efficient, knowledgeable, friendly and right on time for the appointment "

"The service technician was excellent at resolving the problem with my A/C. He went directly to the outside unit to start his investigating. Within five minutes of his ar..."

"I have been dealing with D&K for a number of years now and I think they are one of the best customer service driven companies I know. Excellent techs, always very knowle..."

"Service was on time and Mark very helpful."

"I was not there to see what he did or didn't do. So? send the info to the people that are using the system. Thank you "

"Good service"

"Knowledgeable, friendly technicians"

"Very Pleasant and polite."

"The technician did a fine job servicing our furnace but did not come equipped with a ladder to service our air conditioner which is up on a platform. D&K have been servi..."

"very professional and courteous "

"Good technician, friendly, prompt and efficient."

"We received fast and efficient service at a good price."

"The technician was the absolute best. Professional, knowledgeable and caring toward the client. "

"Efficient. Respectful of us and our property. Cleaned up after installation completed. Friendly. Able to answer our questions. "

"Jessie was very polite and explained everything he was doing as he was doing it so we could try and understand what was going on as he was checking our AC unit. Although..."

"very nice and informative ,gets right to the point doesn't. beat around the bush "

"We were provided with excellent service from our first phone call with Darlene to Keith's work on replacing the motor on the furnace."

"Work done very efficiently"

"Polite, changed foot ware at the door, rolled up my hose after he finished using it! "

"Seth was able to install my new a/c without cutting into my basement ceiling. Can't tall you how much I appreciate that. "

"Technician wanted to make sure I didn't experience another incident of AC not starting, even though working now, so put in a new temp control, in case it had been the pro..."

"I had questions as Colin answered each one."

"He explained the situation clearly and went about fixing efficiently. When I ask a question he handled it very well his deportment was excellent."

"He was here on time and was very congenial and explained everything"

"Prompt service"

"Youre two efficient technicians promptly arrived and handled the situation with a professionalism. Thank you for the service that we can now rest safely tonight. Piece-o..."

"Prompt friendly service. Knowledgeable technicion"

"Jessie did a great job explaining things to me. He was early. Everybody was on top of communications to ensure everything went smooth."

"He came out at 9:30 at night to diagnose the problem."

"The technician was very knowledgeable, really took his time to explain everything to us as we had not had natural gas for over 40 years and there have been many changes.."

"We were very Satisfied with the Service Provided by the Technician Mike Vandervelde. He was on on time, Friendly and Professional and rendered service to the Air Condi..."

"Tech explained and showed my wife the exact problem, and then discussed solutions with her. He was very impressive and knowledgeable. However, he wrote on the invoice t..."

"2 service calls already. Last visit was unnecessary and tech forgot my AC cover. Again!! "

"The technician that came to the house was very friendly and knowledgeable regarding your products."

"On-time, pleasant, good explanation of services performed"

"Did what was asked"

"Knowledgeable service man"

"Technician Jessie explained furnance, air exchane, and air condtioner function and how they should be functioning. When I would look in to see how the work was progress..."

"The service rep was very busy & had misinformed as to my problem, he was told it had to do with my air conditioning. When in fact it was about the fan switch not working..."

"Brett was polite, considerate, knowledgeable and thorough. Time was not an issue for him."

"Fast service"

"Shaun Watts is an expert in this field...also a fantastic personality which flows a river of honesty, loyalty and commitment. Someone u trust with your life investment......"

"Your service technician was incredibility pleasant and very professional - a credit to your firm"

"timely and polite"

"MIke is always very friendly and knowledgable. He makes sure you understand how the equipment works and how to set the controls properly."

"Staff were prompt, polite and knowledgeable."

"Very efficient and helped solve a problem with fireplace converter. Pleasant and professional."

"Keith was punctual, he introduced himself, and he explained exactly what he was going to do, and how it was going to affect me."

"Friendly young man, quite knowledgeable. Unfortunately,bearer of bad news regarding A/C..... "

"efficient and had the help of manual"

"very easy to contact the Company even after hours as we did. Tech was engaged, concerned and knowlegeable bout our furnace"

"I have COPD (Severe Asthma).. I am on Oxygen 7-24 and really require that our A/C/ works properly.. One day this past week it was very hot and the humidity was very high...."

"Mike was very informative and explained everything he was doing."

"This may not be the place to say this......we are satisfied with the young man who completed the service call, however, we are not satisfied with the fact that D and K ch..."

"Greg was just fantastic. Had diagnosed the issue previously when another tech could not. Arrived promptly, fixed issue without problems, and unit works like brand new. Al..."

"As usual Josh was on time, did an excellent job. Very friendly knowledgable tech."

"Great service, technician very friendly "

"Professional and prompt"

"The service was very good today. "

"Knew what he was doing and explained all to us"

"Jessie was very friendly and explained what he was doing and would advise you if there were tips or problems to be more efficient"

"Very helpful in every way"

"Friendly, competent service, quick explanations"

"Prompt, efficient, pleasant"

"D&K were very helpful and professional in scheduling our service and ensured the tech was here before assigned time."

"Colin was very informative about the products and provided us with the AC unit that best met our needs and our budget. This is our third purchase in the last ten years fr..."

"Jesse was prompt, courteous and friendly. He always provides excellent customer service."

"Very professional, and helpful."

"John has great customer service skills and went about his work in a very professional manner."

"John was very informative and professional "

"on time on budget friendly polite helpful"

"Same quality service as in previous servicing."

"Professional, thorough, took time to fully explain things."

"He was exceptional "

"Great service but technician was unable at the time to fix the fireplace I had informed two customer representatives prior to him coming. I sometimes feel a cool recepti..."

"Friendly tech willing to explain what he's doing. "

"ON TIME AND DEDICATED SERVICE REP."

"The technician was courteous and knowledgeable"

"Arrived on time, answered a question about the thermostat, completed job in short order."

"Excellent service"

"Technician was very thorough and explained what he was going to do and did that."

" Very efficient tidy. And polite. "

"Came an hour early. Worked diligently."

"It was a non issue that they responded to promptly. "

"Friendly technician. Knowledgeable "

"Courteous gentlemen installed professionally. "

"Your service man was here within an hour"

"There were no problems"

"Technicians arrive on time. Are professional and courteous. As are the office staff."

"Great service, technician was very polite and explained to us what he was doing. Also punctual."

"tech was on time, did the A/C tune-up and dealt with a shaky motor on furnace. "

"He was very professional, and personable.He removed a bird's nest from the top of the vent for the hot water heater,which was very helpful to me. I don't think that it wa..."

"On time,did required work,clean organized,BUT did not have materials to finish the job,had to make a second call."

"On time. Work done well."

"Tech was polite and very descriptive of what he did."

"Very polite, answered all questions and very respectful of our home."

"Prompt and thorough "

"Quick response to my call. Quick scheduling of work to be done. Thorough work on installation and clean up."

"Arrived as scheduled,Very friendly and courteous and very promptly completed the required tasks."

"They were on time, efficient, and courteous. I assume they completed what they needed to do, (but I have not used my AC yet)"

"The technician is very caring, competent, customer-focused, and committed."

"U guys are bang on for customer service"

"Darlene was very pleasant and helpful on the phone. Greg was the tech who arrived within the slotted time, was efficient and very polite and pleasant."

"Tech was very thorough."

"VERY KNOWLEDGEABLE AND PROFESSIONAL WITH EXPLANATIONS OF PRODUCT SERVICE REQUIRED"

"100"

"Very polite and helpful on the phone with Darlene. Greg, who was the technician, arrived in the correct time slot and was quick and also very pleasant. Service was very p..."

"Always satisfied with the service provided."

"He was on time, Courteous, wore covers over his boots when he came in the house. Explained what he did and that all was okay for the summer."

"Wallace, as usual, was polite, friendly, helpful and efficient."

"It would have ben a 10 but I asked the gentlemen to show me how to program my furnace daytime snd nighttime temperatures and it was a disaster. I will have to figure out ..."

"Mike is reliable, knowledgeable and very experienced. He is efficient and we trust him."

"Jesse is the best service person we have had from D&K. He is knowledgeable and took the time to explain things to us."

"I believe the service provided was comprehensive and thorough. "

"Any questions or concerns were readily answered with respect."

"I think service provider needs to talk in layman's terms. Very frustrating that he talked to mr like I was furnace tech. "

"He didn't explain or point out that the term of the contract was 15 years."

"Excellent skill"

"I prefer someone saying what I need to know and not "beating around the bush". Shaun has enough life experience to appreciate the set of challenges I have with my physic..."

"Jessie was very professional and helpful. "

"Very knowledgeable."

"Very friendly and knowledgeable, introduced himself and his partner. Did a great job."

"i have always had great service from your company. you come promptly and have an excellent system for keeping your customer advised about your services"

"The man doing the servicing took his time and was very thorough "

"Friendly, Thorough and explained what was done and why."

"We will miss Wallace, he was thorough when cleaning our furnace,fireplace and air conditioner. Hoping the next person that comes is as good as he is."

"Service was prompt and handled in a professional manner."

"Professional, competent, industrious and well informed service attendant. Mike is such an excellent advertisement for your company. "

"Both gentlemen were efficient and professional "

"Very polite and knowledgeable answered all of our questions "

"Pleasant, efficient and provided me with a quote for servicing my gas fire place. "

"All employees are courteous and knowledgeable. Installers were also efficient and concerned about not making or leaving a mess."

"Very happy he could come out late on a Saturday night to help us."

"On Time, no issues. Followed all PM procedures. Went an extra step and relocated the furnace drain line."

"Never had a problem with service provided over the years."

"Friendly, honest, helpful, good ideas"

"The technician was thorough, courteous and properly fixed the problem."

"Perfect knowledgeable technician "

"Mark is professional, easy to talk to, answers all questions and his work is spectacular. You feel such a relief knowing he is caring for your systems. "

"Good work"

"Josh was polite, knowledgeable & willing to take the time to explain what he was doing. Had good discussion on many HVAC issues."

"Professional, knowledgeable and courteous."

"This is the second year that Jesse has come to do the maintenance and has been both very polite and professional. "

"All went very well."

"The serviceman came in and did his job. No problems."

"Technician came on time did the furnace inspection promptly. Answered My question about HVAC number I should have on dial and was on his way after he scheduled an appoin..."

"I've been happy with D & K thus far. However I was given no info on why the notification appeared on my boiler. And the install of my new boiler led to one of my radiator..."

"Your service man also advised me that I had lost power to the sump pump."

"Greg was very professional and efficient "

"Shaun is always looking for the best option for my home. Brian and Seth knew exactly what they were doing, worked together well, and took the time to explain what they we..."

"The technician that came out today seemed alot more knowledgeable. We are VERY disappointed in previous visits... as the broken parts were never noticed before and we ..."

"He arrived at the expected time, was efficient, courteous, and found the problem right away."

"Mark arrived exactly as scheduled to perform the annual maintenance and inspection on our boiler system and our gas fireplace insert. While the boiler came through with ..."

"Our 21-yr-old fireplace insert failed inspection two days ago. Yesterday, Shawn came to give us a quote on replacing it. His knowledge, friendliness, and advice made th..."

"Wally always is friendly and professional and does agood job"

"Wallyis always friendly and professional and does a fine job"

"Mark took the time to answer all of our questions. "

"He fixed the problem in a timely manner."

"Technician arrived within the allotted time slot. He readily understood my description of the problem. He was polite and respectful of our home in that he changed shoes..."

"Instalation was professional neat and better than expected. Heating seems to be great and main heater keeps whole house warm."

"I asked some questions comparing the efficiency of the system as a heat pump and the efficiency of gas heat he seemed to be very knolageble"

"He did what we requested in an efficient manner."

"Representative was cheerful and helpful."

"Technician arrived quickly and was well prepared for the task. He had the necessary parts on his truck which enabled him to complete the repair quickly and efficiently. "

"100"

"Provided service as requested."

"Showed up on time, checked system as needed"

"Josh came out to us when we called for help. He discovered that we need parts which we are waiting for. We are waiting to hear if they can find parts needed to complete..."

"The quote I was given was too expensive and was disappointed that my Cocsto membership discount."

"Mike is extremely personable, his work was efficient, and he answered all of my questions. Very pleasant to do business with."

"Wallace is always cheerful, respectful of our home and very professional. Today he had Josh with him, and Wallace is a good example for Josh and your company."

"The issue wasn't fixed and not being able to take a shower is unacceptable"

"Greg arrived very quickly when my furnace didn't turn on. He found the problem with ease and solved it resourcefully. "

"Work done quickly and serviceman very polite"

"AC was installed on Last week and the installers did not bring thermostat so I had to call. Then I had to call the next week to remind them about the thermostat. They sen..."

"Very professional and friendly, completed the work quickly and efficiently."

"Greg was excellent in diagnosing and fixing the real problem, however, problem should have been resolved the first technician and really should never have occurred at all..."

"Unable to think of anything that could have been done better."

"Prompt and willing to discuss the checkup."

"Great tech. Quiet Tidy Consciencous"

"The service Expert arrived on time and was very pleasant. He reviewed what he had done and answered all my questions. Booked us for next year. Thanks "

"quick and effective response. fast repair of incomplete, faulty fireplace installation by service experts last summer!"

"great service"

"The technicians were very polite and thorough. "

"Technician was excellent Took the time to explain everything!"

"Good work, good price. Though original scheduling of work (after original contract purchase) required me to call in after 3 weeks of dead time. "

"The technician was extremely pleasant, informative and provided good information."

"great service the technician was very polite and knowledgeable"

"Mr. Rodgers has been here before. Very forthcoming regarding service . Very helpful."

"The service and prompt attention to my problem was excellent. However I wonder why a recently purchased furnace had a major problem so soon. "

"The service technicians were friendly and did a good job when they were here, however, the overall experience was very poor. After paying for a diagnostic it was recommen..."

"Professional and courteous technician."

"They were both very pleasant and helpful. The only problem I had was that trying to help us the cut a drainage hose. But in doing so when we close the lid to the sump pu..."

"Technician very polite and explained his findings. "

"I'm not sure what they did but my furnace has never run so quiet. I am very pleased."

"Still awaiting quote"

"They were on time and completed their work in a timely fashion."

"Mark was excellent. He was thorough, took the time necessary, and explained clearly what he had checked and done and what we should watch for with our geothermal system."

"Once they sourced the part and figured out the issue the tech was very good and explained the problems."

"Problem solved."

"From the moment Stephanie answered the phone to the time that Wallace and other young man with him (Brent ?) we knew we were going to be looked after. Stephanie could hea..."

"Keith solved an annoying noise issue that 3 previous technicians had not been able to identify or solve."

"Very happy with the service. "

"He was on time and very professional. Knowledgeable was able to answer my questions."

"Technicians are always very polite and takes time to explain "

"Very polite and cooperative."

"The technician was polite and completed work with care and left no mess."

"The first technician had difficulty finding the issue with why the furnace would not turn on properly. The senior tekkie was sent in and found the problem, solved it and..."

"The technician was very thorough and informative,he called back in the allotted time he gave us."

"Mark identified the problem within minutes and immediately did an adjustment to solve issue."

"Mark was very helpful with the problem we were having."

"All staff involved with project have been very professional and friendly."

"Jessie remembered that our driveway is off Briardale St. as our address is listed at 10 Wooler Rd. (our house has access to two streets). Jessie & Brett were both very pl..."

"Not transparent right away with cost aside from the service call fee. "

"Technician Jesse was on time , pleasant, knowledgeable & gave us some tips ."

"The service was excellent. You were to have someone call me in regards to the outside vent replacement. Could you contact me in regards to this. Thank you."

"Colin was very informative and answered all my questions."

"Well my furnace is not fixed yet, waiting on a part the tech was great and gave us a temporary solution."

"Wallace is a great Tech.....found that I had a burned out motor in my other heater in the basement........Excellent Service"

"The service was prompt, courteous and efficient."

"Forgot his name. Great service and very nice. Respected me and my home. Glad I have your company looking after the furnace, fireplace and air conditioner. Would not d..."

"Quick response"