Reviews

"Sales rep (Colin) arrived early, calling ahead to make sure early arrival was ok. He brought with him a courteous attitude, answering all my questions directly."

"Jessie was very competent and easy to comprehend. Knowledgeable and on time. Hard to beat these days! "

"Jesse is very efficient and explains things to me when I ask questions about things that I am not sure of. A very good Technician."

"On time, thorough, courteous and honest Very knowledgeable and nice "

"Michael was very efficient and quick. He explained what he needed to do and got us warm again quickly."

"Mark always does a great job and conveys what was done and why "

"Keith was prompt, personable and efficient 0 all good!"

"Keith was on time for the call, polite and well groomed, and knowledgeable about his work. He used boot covers while working indoors, thus keeping the house clean on a ra..."

"Service techs knowledgable "

"Courteous and professional "

"Efficient and careful. Not intrusive and csreful."

"Fast helpful service"

"Keith came early ,got right to the job and completed cleaning both furnace and fireplace within two hours."

"well informed and courteous. "

"Your technicians are friendly, professional, and do very good work."

"Thanks Wallace for your always excellent and efficient service."

"waiting since Feb for defective free standing Regency heater to be fixed finally got it working Nov 26.. was a recall on first defective part so finally got that fixed S..."

"Efficient, knowledgeable, polite. "

"The second visit seems to have worked. Thank you Josh Davidson!!"

"Prompt, courteous, efficient and explained results"

"Rather technician was efficient and polite."

"prompt response time"

"Wallace has been servicing our equipment for many years now. He has always been thorough, professional and friendly. He has always left the work area neat and clean.We ..."

"able and confident tech please note change to internet address"

"Technician was friendly, quickly found the issue, replaced it promptly"

"No sooner had the technician left when other problems arose!!! We called and have not had any follow up!!!"

"Wallace arrived at the time booked. Was efficient and helpful."

"Knowledgeable and courteous service."

"Greg spoke of his years of tech service experience which is gratifying to know you have a highly qualified service rep. at hand . Clean /efficient /answered all question..."

"Greg was on time, very friendly and explained everything regarding the service. A part is needed and he explained why and it’s use. He put booties on his shoes to walk t..."

"Josh was extremely helpful in explaining everything to me."

"Very timely show up and very timely completion with excellent results."

"Michael is an excellent and experienced tech, he took the time to explain the system installed and also made sure we understood our complete system installed by D&K."

"Mark was very thorough and carefully explained what he did. He was very pleasant, answered all our questions and we felt very comfortable having him work in our house."

"ARRIVED ON TIME, ANSWERED MY QUESTIONS, WAS QUICK AND EFFICIENT"

"Very thorough with his diagnostics. Carefully explained the work being performed to find out what the problem was.Was very pleasant and had excellent product knowledge. "

"We always book our annual cleaning.service appt. with Wallace. He is professional, friendly and we feel confident in his work. "

"John was professional and on time, early actually! He removed his shoes on entry, without having to be asked. He answered all my questions about the system. It was quite ..."

"I was extremely satisfied with the timely repair and with all the answers to my many questions (added to the fact that the technician vast experience was a huge positive ..."

"Expert advice on all products. New what he was talking about. Highly thoughtful of your Company. Likes fellow workers. Explained what he was doing. Helped with t..."

"Prompt, Professional, Knowledgeable & Friendly"

"Mark recommended replacing whole pilot assemble instead of just the thermocouple, if the pilot didn't stay lit. He requested the office check for availability of parts & ..."

"Tech was pleasant, helpful and on time."

"technician very professional, polite, and pleasant"

"Wallace has serviced my equipment for many years. He is always professional & efficient."

"technician very prompt and efficient"

"Jesse was very informative, explaining what he was doing and why. The most thorough cleaning and servicing our 10 year furnace has ever had."

"Mike did a through job as far as he could go. We are still experiencing very low humidity & are expecting a call from Jerry? "

"Mark quickly diagnosed the problem and made the repair. The system is now functioning properly."

"Mike is always quick, neat, polite,knowledgible and informative"

"Already submitted this survey, anyhow, the Tech was awesome as usual. Friendly, Polite, courteous and did a great job. Could not ask for better service"

"Mike is very polite, easy going, clean, and efficient!"

"Wallace is efficient . considerate and we will miss him. Mind you I never had one of your people that wasn't good at their job. I have been doing business with D&K for ..."

"He found a problem we had arranged to order a new one. Cleaned the fireplace quickly and left everything in order"

"The service technician has serviced our furnace since new; he is very courteous and professional and knows our furnace thorougy. We continue with D&K because of the techn..."

"Arrived at appointed time. Polite, clean and good service"

"Because that is the way we felt."

"Technician very pleasant & professional. Service fast & thorough."

"Service very pleasant & helpful"

"I have always been happy with the service I receive and Wallace is an exceptional service technician."

"I booked early this year and got bumped 1/2 he before my window was up. Then I was given a reschedule that was 2 weeks out and told that it happened everyday and there wa..."

"Wallace is prompt, efficient, friendly and professional. He servies our furnace and fireplace and also checked our CO2 detector and made an excellent recommendation. Wall..."

"Very friendly and polite Technician who I have had here several times in the past. Josh is very professional and does excellent work. Give him a raise and hang on to hi..."

"courtious, efficient service"

"The tech was very professional. Polite and courteous to me and showed respect to my home. Keep up the great work."

"expert did good job. awnsered guestions and was friendly. we were given a phone call about an expert having a family emergency and updated about our appointment time."

"great service"

"Jessie Densmore was very knowledgeable and personable."

"The service man was not very sociable but he did answer my questions ,but he could of been a little more casually talkative.. .He only spoke when I spoke to him.."

"good communication , professional, "

"On time, personable and clearly competent"

"Keith arrived on time and was very caring. He recommended the replacement of a part and ordered for us. He is very customer-focused."

"Technician was very friendly & knowledgeable. He answered all my questions expertly. "

"The service technician was very good at his job. "

"The service was, as usual, first rate. I had no problems whatever."

"I'm sure I've answered you survey already, but he was fast, efficient and was great with our goofy dog, who jumps all over everyone."

"Very polite and professional. "

"The workmanship was well done and 10 is the only number could give."

"On time and professional "

"Everything was done quickly and pleasantly. When I had a question it was answered promptly and knowledgeably."

"Josh, the service expert was excellent !! Most helpful, knowledgeable, explained some things and even went above what he was supposed to do by explaining details about ho..."

"He was very prompt and efficient, finishing the job quickly"

"Terrific work. "

"work completed on time and technician was courteous and knowledgeable. Good job well done. "

"I paid $100 for a service tech to come out, identify, and hopefully fix the issue. The tech made little effort to diagnose and falsely identified an issue and then proce..."

"Efficient, polite, "

"Always prompt, courteous. "

"Jessie arrived as scheduled, verified the purpose of the call, examined the A/C unit, briefed us on his findings, and made us comfortable. Service with a Smile!"

"We are extremely satisfied with our technician, Josh, and request him if he is available since he is very pleasant, knowledgable and explains what he has done including o..."

"Service was timely, courteous, and well done!"

"on time efficient service"

"Friendly service tech. Completed work in a timely manner. Explained things he found very clearly"

"Very professional and efficient"

"Arrived when he was scheduled. Very professional. Knowledgeable"

"Technician was very professional & knowledgeable about service to the equipment & answered all of my questions. "

"We had D&K now for a number of years & we are very satisfied with the service. If only the service men would leave my thermostat alone! Just kidding but I do have a heck..."

"Great guy"

"because of WALLACE"

"We have used D&K for 28years and have always found your service excellent, on time, friendly, never leaves a mess a job well done."

"All went well with the visit."

"On time and very professional and knowledgeable"

"Professional and identified the problem quickly "

"Wally has always been friendly and efficient. "

"Punctual, professional, knowledgeable, honest & friendly!"

"Always great service. Technicians always know what they are doing. "

"The technician was neat and clean, very courteous and knew his job. "

"Service provided was very thorough and friendly. Thank you."

"He was friendly, courteous and got right down to work and answered any questions I had."

"Consistantly thorough."

"Awesome guy and very thorough and pleasant"

"The tech was a super professional man, very efficient and tidy."

"Mark is very knowledgeable about our equipment. He tweaked a number of things while he was here, fan speeds and how to get more cooling upstairs. Very helpful. I have ask..."

"This is the fourth time we have had a tech into explain the HRV system, and Mark did that. The others knew nothing about it. Also we had an issue with the air conditioner..."

"Tech always very professional and knowledgable. Dealing with D&K has been a very positive experience."

"Because , Wallace is your main man"

"technician was on time, helpful, courteous and knowledgeable."

"John arrived right on time and worked calmly and methodically most of the day to purge and recharge our mini-split air conditioner"

"Very professional serviceman."

"Knowledgeable and friendly. "

"the work was very well done, and your technician was really helpful with questions I had."

"Technican was professional and efficient. Called before appt to advise he was on his way. Staff at the office were friendly and professional."

"I am always satisfied with D & K Technicians. Friendly, knowledgeable, polite and always on time. Wallace has been doing my Service calls for 17 years and I am more th..."

"I have always been happy with the service provided by D&K."

"He was quick and efficient "

"D&K is always prompt and professional in keeping our heating and air conditioning in prime condition. We also like John."

" the young fellow was very efficient and informative. Job well done. "

"Your technicians are always willing to explain issues."

"James was on time and very friendly and efficient. He is a credit to your business"

"Great service"

"Usual great job"

"Always satisfied with the work performed and with Wallace."

"Jessie is a pleasant person to have in one's home. Work was done efficiently."

"Service Technician extremely thorough and knowledgeable. On-time, he covered his shoes and stayed at our home until the work was completed. He checked the furnace and a..."

"Mike is a super friendly tech. Quick and efficient service!"

"Tech very efficient, respectful of our property and very pleasant."

"- on time & efficient work"

"I called nobody turned up...gave u my number 613 8471424"

"Efficient,polite,knowledgeable "

"Very professional and efficient technician. "

"He did an excellent job, servicing our air conditioning units,"

"Technician was pleasant Knowledgeable helpful and seemed to have done a really good job"

"Wallace is always very thorough and noting some concerns - then arranged followup."

"was on time, everything was finished quickly and well."

"Despite our driveway being filled with snow, ice pellets, and remnants of our weekend freezing rain storm, Mark arrived right on schedule - taking 3 runs at the driveway ..."

"They were here right away, the gentleman was very friendly, informative."

"Professional work and timely"

"Arrived on time. Mark was very good, and kept me posted at all times. Helped me clear up a few things about my equipment that I was unsure of. "

"Would like to be ale to make specific time appointment rather than a from one time to another. Ties up too many hours. "

"Great service"

"Always satisfied with the technician performing the job."

"good job"

"Knowledgeable and courteous"

"Technician very knowledgeable and did a very thorough cleaning of the furnace"

"He was very helpful answered all my questions He was very thorough"

"The technician was friendly and quickly knew what the issue was ."

"He is always on time, pleasant, co-operative and answers any questions I ask."

" Reliable, respect full of furnishings, experienced at the job and consistency of technician ."

"Job done well and technician very nice."

"The service provided was excellent. Your technician was courteous and did very good work."

"Your technicians are very knowledgable and helpful. They provide answers to questions in a way that is easy to understand."

"They were polite and efficient and completed the job within the time frame that they quoted."

"Wallace always professional, considerate and tidy. "

"Very professional. "

"Prompt courteous efficient "

"I never give a 10."

"Jessie was here very promptly and as always very friendly and efficient. Unfortunately it was too expensive and made no sense to fix my water heater, however we did a sal..."

"Tech was very professional in all areas of service."

"On time. Was polite and eficient"

"Technician Wallace is excellent. Always on time, always polite - always does an excellent job. We have been long term clients - and just recently recommended D&K to our..."

"Called service in evening, we had no heat and no propane coming to furnace and fireplace. We had just been filled earlier in the day with propane. The serviceman had no..."

"Can't remember his name but the service man has 'looked after' us for years now and has always done a very good job.... friendly, works quickly and is very tidy, etc."

"arrived almost at the end of the designated two hour time slot. Other than that, service representative James was polite, professional, informative, and pleasant. He ex..."

"Efficient workers who performed the yearly tune-up in a timely fashion! "

"John repaired the fireplace quickly and explained to me what had been the problem. He took time to show me that it was working. He was polite and friendly."

"Excellent knowledge of product and very thorough service."

"Excellent service"

"Had technicians in before. They did not solve the problem. Mark came in listened to what I said and the noise my furnace was making, he then very quickly found the pro..."

"Your technician was really good at the work he did. That alone gets you a 10 rating."

"Technician was polite, efficient and pleasant. The work was completed quickly, but thoroughly."

"Efficient and knowledgeable "

"condensor box left unplugged and caused water to escape and saturate the floor. Call made for after-hours service but was cancelled as owner located the problem."

"There is a lack of communication and little or no information on how to use your new fire place. Two simple things could have saved me $225 or so. No one showed me how ..."

"Very nice man! Really did good job and really tried to improve our noisy blower"

"The Technician was timely and knew his job"

"Pleasant explained work before & after neat and clean Will request him for every service"

"professional, courteous, prompt, consultative, shared diagnosis in layman's terms, acted as advocate for warranty issue, patted my dog"

"It was a maintenance appt not a repair Also I want to say when I called for the appt The next available appt was six weeks out. Service needs to be sooner. I'm sure the..."

"Polite and courteous and knowledgeable of the product."

"Service fellow did a thorough job."

"He was pleasant and knowledgeable and fixed the issue."

"Mike was efficient. We like the fact that he has been here for the last couple of years and knows us. "

"Very cordial, introduced himself and explained things well before leaving."

"Wallace is a friendly, courteous technician."

"Courteous, efficient, innovative"

"I never award 10!"

"on time, pleasant, thorough"

"The problem was not fixed at this appointment and I am having to wait almost 3 weeks for the next appointment. Secondly, why wasn’t the problem found at our annual appt."

"Wallace has been my service expert for several years and I have always been happy with his service."

"He knew his business and very informative"

"Mike was efficient and recognized the problem and gave options and advice that we very much appreciated. He knew his work well."

"The technician was efficient, courteous and knowledgeable."

"the problem was correctly assessed and quickly addressed."

"On-time and caring."

"They showed up on time, were able to analyze the problem and performed repairs in a timely manner"

"Excellent service as per usual"

"Serviceman arrived at the prearranged time. He was quick, courteous, and very personable."

"We had Mark Lake come out yesterday. 1st call was friendly enough just felt very large company... if that makes sense. Having a stanger in you home is always scary, Mark ..."

"Satisfied"

"One time, Knew what he was doing, repaired what your James missed, explained what needed done, and was very pleasant."

"arrived on time and did the maintenance with accuracy "

"Wallace arrived one-time ... was very professional in working on our fireplaces."

"The technician was professional, knowledgeable & friendly....a pleasure to deal with as well as providing full explanation of what was completed."

"Was getting very disappointed with our 'regular' service company after 14 years. D and K tech's have been such a pleasant change. Faster service times, more knowledgeab..."

"not being a technician I cannot tell you fully that I am satisfied"

"Jessie was very personable. He answered my questions willingly and offered information on further product purchases"

"Knowledgeable and helpful."

"80"

"it was done great"

"Timely service on a holiday (Thanksgiving) Technician easy to talk to and listened to customer Technician thorough in determining what was the problem"

"Service on time, well qualified technician, Clean, friendly and hard working. "

"On time efficient pleasant"

"As always, the technicians are very thorough and conscientious."

"Service was top notch, arrived on time and was neat and efficient"

"Polite and thorough"

"We needed to contact them about this service requirement. I was told that we would be contacted to schedule the work and what the cost would be. No one seemed to know w..."

"Technician was excellent and spent the time to do a very good job"

"Josh spent more time at the beginning complaining about the way the water heating system was install and argued vehemently with me that it was over 10 years old (because ..."

"The work was done quickly and efficiently. He could have got a higher rating if he'd brought me a bottle of scotch."

"on time...clean...neat...personable"

"The technician was polite, on time, and informed us of the condition of our equipment."

"Tech was on time, polite and courteous. Always happy with the techs from D & K."

"John arrived on time and was very caring and committed. D&K service experts are very customer-focused."

"Professional service. Respect. "

"Technican was prompt efficient knowlegible and very courteous and friendly."

"excellent work booked year in advance."

"Technician was on time, well prepared, courteous, and efficient"

"The service technician was earlier than he said he could come and that let me get on with my day. He wore booties when he came into my living space. He answered all my ..."

"I did not find him very friendly. I realize he is there to work, but I more or less had to ask questions for him to explain my bill. In the past they have always told me ..."

"Your tech was very pleasant. He appeared to be quite efficient servicing both my furnace and air conditioner."

"Fast service "

"Knowledgeable person, able to detect if something was wrong with air conditioner"

"The service tech Wallace 302-00008 was polite, friendly and very helpful. He even adjusted the flame sizes on the gas stove burners. Cleaned up the mess he made."

"Wallace is excellent."

"Josh explained what he did and was, was very pleasant, informative and qualified in addition to taking off his boots, cleaning up and in general being most respectful of ..."

"The service by this service-man met all our expectations. THANK YOU"

"Friendly and knowledable staff"

"Wallace is very efficient and we trust him to do a good job. We always request him and book for the next year while he is here to service."

"Jessie was friendly and informative. He performed his duties efficiently."

"Josh was very friendly and professional"

"Very professional and knowledgable. Answered every question A great representative for your company. His compatentency and reassurance make us feel very safe. A true ..."

"Thanks very much to Olivia the nice lady who took my call and set the service visit up for me after normal working hours. I was blown away by how proficient and fast you..."

"Service Rep was extremely knowledgeable and courteous. He took time to explain very carefully my heating needs."

"Very personable and professional "

"he services technicians were great people and did their job well. Polite, on time, knowledgeable etc. The rating lower than 10 is given for corporate policy. When I pa..."

"They were there when they said they would be and explained the work on a friendly professional manner"

"On time, courteous, efficient, communicated condition of air conditioner and replaced furnace filter. "

"Tech was excellent"

"He was friendly and efficient and there was nothing to complain about."

"Mike is very professional and pleasant. He is very knowledgeable about our systems that we have purchased through D & K. "

"The person was polite, clean, friendly, informative and not pushy."

"Wallace has been servicing my home cooling, Heating appliances etc for many years. He is always polite, courteous and friendly and does a perfect job. D & K are the only..."

"Did a good job, courteous timely"

"Wally has always given us A1 service. He is an excellent tech and really knows his job."

"Service done on time pleasantly and professionally"

"because of Wallace"

"To date, have not had a bad experience with D&K. Always great service."

"Efficient and thorough and quite willing to explain what he is doing"

"Very thorough job done on all units serviced."

"On time, efficient, professional and friendly"

"He was very professional and knowledgeable"