Reviews Average Rating 1255 Total Reviews Submit A Review February 16, 2019 "Service tech was very knowledgeable and friendly. He took his time to explain what he was doing and what needed to be repaired, and the reasons why. " February 15, 2019 "great and easy communicator; very friendly; knows his stuff" February 15, 2019 "Prompt Service" February 13, 2019 "Friendly and prompt on the phone and repairs completed satisfactorily" February 13, 2019 "Friendly, knowledgeable, efficient, punctual, courteous " February 12, 2019 "Very pleasant and made no effort to push us for a decision. were pleased with the result" February 12, 2019 "Man was on time and fixed problem " February 12, 2019 "Josh is very personable and explains his actions " February 12, 2019 "Quick, efficient, courteous service." February 11, 2019 February 11, 2019 "Fixed the problem at a reasonable cost" February 11, 2019 "Service technician was friendly and took time to explain what he was doing." February 11, 2019 "They cancelled last minute. When your coming on a weekday, people have to take time off work. I understand that unforeseen things happen but D & K should’ve had another t..." February 10, 2019 "The techs went above and beyond to insure the fireplace was installed as I wished, they returned to the shop to get solid elbow for the vent to insure that they cold use ..." February 09, 2019 "Solved the problem quickly. Observant & gave me additional information.. Very direct & to the point." February 09, 2019 February 08, 2019 February 08, 2019 February 07, 2019 February 07, 2019 "Service was done on a stormy Sunday and wait time was very reasonable. Mark is always quick and efficient, with good conversation. We request him when possible as he has ..." February 07, 2019 "Proper info" February 07, 2019 "Always have the same technician" February 07, 2019 "Always do a good job " February 07, 2019 "tech provided info that we did not know on the fireplace that probably saved us a service call later on" February 07, 2019 "Technician left black fingerprints on a white fireplace. Prints cannot be removed or cleaned. They are permanent. Very disappointing!" February 06, 2019 February 06, 2019 February 06, 2019 "Shaun came prepared, had looked up our account and knew what ac and furnace we had, explained what size ac the size of our house required, gave clear and understandable e..." February 06, 2019 February 06, 2019 February 06, 2019 February 06, 2019 "No followup by technician after last call. Fireplace still not functioning." February 06, 2019 "Our furnace was not working. Called your office and they sent Josh here right away and fixed the problem quickly. " February 05, 2019 February 05, 2019 "Prompt, and was very knowledgeable. Fixed a problem with the new propane fireplace installed by D&K last year that we have reported on a number of occasions. This was not..." February 03, 2019 "The men came on time and did there job properly and cleaned up their mess" February 03, 2019 "Excellent service" February 02, 2019 "Wallace is an excellent service person very friendly and very knowledgeable " February 02, 2019 "He was on time,efficient,business-like & personable." February 02, 2019 February 02, 2019 "Arrived on time...very personable technician" February 01, 2019 "Greg was very helpful. WelI informed. Very Pleasant & polite HOWEVER - the new thermostat is not functioning properly. I have called the office & someone will be h..." February 01, 2019 "Colin did not provide us with the information we were asking for despite asking him several different times for the cost comparisons and the details of the advertised spe..." January 31, 2019 January 31, 2019 "Quick & Efficient Service" January 31, 2019 January 31, 2019 January 31, 2019 "Quick courteous response to our issue " January 30, 2019 "very efficient explain himself with all the questions I asked." January 30, 2019 "on time and understanding of the problem" January 30, 2019 "Good job done " January 30, 2019 January 30, 2019 "very friendly and courteous, also knows his job very well." January 29, 2019 "Initial information given to us was wrong, but later corrected." January 29, 2019 "Wallace has excellent experience, technical skills and people skills and is a great mentor for his trainee" January 29, 2019 "In and out job done. No fuss, no mess." January 28, 2019 "i still haven't heard from anyone following up on the service visit. have called the office 3-4 times since but still awaiting a follow-up. " January 27, 2019 "Came when said and assessed problem " January 27, 2019 January 27, 2019 "Wrong part sent" January 27, 2019 January 26, 2019 "Was very confident and was skilled at the workings of our furnace. Answered questions we had about the furnace. " January 26, 2019 "Extremely polite, removed boots, and explained things" January 26, 2019 "Technician was very knowledgeable " January 25, 2019 "Courteous, friendly, efficient, expedient. " January 25, 2019 "Always satisfied with the work performed." January 25, 2019 "if not happy with you I would not keep going back for service " January 25, 2019 January 25, 2019 January 24, 2019 January 24, 2019 "Everyone from D&K has always been very kind, respectful and professional. We have never been unhappy with the service we receive." January 24, 2019 "prompt service" January 24, 2019 "Understanding if the issue and investigating the problem thoroughly " January 24, 2019 January 24, 2019 "Customer service wasn't up to par I believe. No call to inform me that the service technician was going to be late and I had to call to the office to ask about????? Doesn..." January 24, 2019 "Keith came over quite quickly, especially with the lousy weather in the county Fixed the issue and showed me how to program my new thermostat." January 23, 2019 January 23, 2019 "On going lack of humidity in the house. Still waiting for a solution" January 23, 2019 "friendly and efficient " January 23, 2019 "Jessie was great! He was prompt and explained things to me about my furnace." January 23, 2019 "He located the problem and has arranged to come back to correct the issue. We expect to hear something by tomorrow." January 23, 2019 "On time courteous answered my questions " January 23, 2019 "Efficient " January 22, 2019 "efficient, courtesy service no problem " January 22, 2019 "Fast efficient and courteous as always." January 22, 2019 January 22, 2019 "Fast and efficient work. Courteous and very knowledgeable." January 22, 2019 January 21, 2019 "Excellent response to a furnace failure by the after hour call number and service technical who attended within the hour. " January 21, 2019 "Friendly, respectful, knowledgeable " January 21, 2019 "Came quickly, sourced problem and provided resolution to problem" January 21, 2019 "Mark always provides excellent service." January 21, 2019 January 21, 2019 January 21, 2019 "fast friendly service" January 20, 2019 January 19, 2019 "really appreciated installers coming out on Saturday morning when I desperately needed a new furnace is such a cold snap!" January 19, 2019 "Am always satisfied with the service I receive. In addition, Mark checked the vent filter in the kitchen and cleaned it for me. " January 19, 2019 January 19, 2019 "Serviceman on time and cleaned up" January 18, 2019 "efficient and professional" January 18, 2019 "Serviceman was polite, answered my questions and did a neat job in a reasonable time frame." January 18, 2019 "we were satisfied " January 18, 2019 "He was very informative and polite." January 18, 2019 "Mike (the service technician) was very friendly and professional. He explained everything he was doing to me so that I could understand it and he answered all of my ques..." January 17, 2019 "on time, explained the problem" January 17, 2019 January 17, 2019 "John explained the problem and we were very happy with response time." January 17, 2019 "When I opened my HRV, I found that there was a small wasp nest which gave me the idea that the inside of the HRV had not been cleaned, the filters not washed, etc. I as..." January 16, 2019 "the technician was very friendly and did an excellent job" January 16, 2019 January 16, 2019 "Technician was not very friendly! We had to convince him that something was not right!" January 16, 2019 January 16, 2019 "SERVICE WAS QUICK" January 16, 2019 "In providing annual service for my furnace and HRV, Mike took the time to explain a few things to me and patiently answered all of my questions. " January 16, 2019 " Very good service" January 15, 2019 January 15, 2019 "Mark an excellent service technician and does excellent work." January 15, 2019 January 15, 2019 "Knowledgeable and friendly service. No issues " January 15, 2019 "Punctual, Pleasant, Efficient." January 15, 2019 "Courtesy and always removed his footwear." January 15, 2019 "I have no problem with any of your technicians todate. " January 14, 2019 "I have always had excellent service from your technicians (e.g. Wallace and Jessie), and Keith followed in that tradition. He was very pleasant, respectful and efficient,..." January 14, 2019 "service tec was quick at fixing the problem once the part was located" January 14, 2019 "Great cleanup. Very professional during installation." January 14, 2019 " Purchased major dehumidifier from D&K about 51/2 years ago, major part failed, past warranty. D&K honoured warranty and replaced unit with a brand new one. Extremely ple..." January 13, 2019 January 13, 2019 "Greg arrive on time and completed the work efficiently in a reasonable amount of time; he was friendly and answered all questions asked. Will welcome him back gladly next..." January 13, 2019 "Problem has not been fixed. Have had problems with this since we purchased the heat pump." January 12, 2019 "Friendly, courteous, efficient, knowledgeable, helpful& resppectful" January 12, 2019 "Keith resolve the issue right away. Very professional and efficient." January 11, 2019 "Always prompt, courteous and explain findings. Impeccable cleanup" January 11, 2019 "I HAVE ALREADY FILLED ONE OUT BUT WILL FILL OUT ANOTHER ONE .Mark is the best he IS A GREAT tech. He serviced all 4 appliances, stove, HRV, furnace and heat pump. Very th..." January 11, 2019 "The technician was polite, thorough and helped me understand how my furnace works. " January 11, 2019 "I waited 3 weeks for a return call - was told I'd have to pay for a part on General-Aire Humidifier that was installed by service experts 3 years ago. Every year they hav..." January 11, 2019 January 11, 2019 "Technician didn't say much of anything" January 11, 2019 "YOUR SERVICE REP S VERY CAPABLE AND CONSIDERATE. I RESPECT HIS OPINION AND HIS HONESTY. " January 11, 2019 "We were reminded of the appointment, your employee arrived on schedule, was pleasant, answered our questions, helped us understand the humidifier, cleaned our furnace, go..." January 10, 2019 "Keith politely explained what he was doing and answered all my questions" January 10, 2019 "Thought they were coming at 8a.m. So had to make a couple of calls to find out about the delay. " January 10, 2019 January 10, 2019 January 10, 2019 "very thorough" January 09, 2019 "Great service, needed a couple of visits to finalize a decision" January 09, 2019 January 08, 2019 "Mike is the best. Honest, dependable and willing to give advice re care and upkeep of furnace and ac" January 08, 2019 "Josh was able to answer all my question well, informed me on key details. We will definitely use you guys in the future once we figured out what we are doing with our fu..." January 08, 2019 "Excellent service" January 07, 2019 "My dehumidifier purchased from D&K died and after much frustration try to get it fixed, D&K resolved the problems and installed a new dehumidifier even after my warranty ..." January 04, 2019 "Mike was thorough, straightforward, and plain speaking. Very competent." January 03, 2019 "Personable, helpful, efficient, not rushed, timely" January 03, 2019 "On time, fast repair and checked for leaks before leaving. Good to deal with." January 03, 2019 "D&K's processes are great. Easy to contact, easy to deal with. Appointment process is very good. I was however given incorrect information in one interaction and misle..." January 03, 2019 January 03, 2019 "same day service" January 02, 2019 "It took a very long time between when the problem was reported and when the spare part was ordered. This is unacceptable when the furnace is inoperative in the winter." January 02, 2019 January 02, 2019 "Wallace has provided fine service to us for years and has always deserved this rating." December 29, 2018 "Very informative and professional" December 29, 2018 "Prompt professional and courteous" December 28, 2018 "Wallace's friendly attitude, thorough knowledge & cleanup & excellent communication skills." December 27, 2018 December 27, 2018 "Service was excellent, however ,parts took an unacceptable 2 months to arrive .I had to make many calls, communication could have been better" December 27, 2018 "Very pleased good service" December 25, 2018 "If it didn't cost almost $400 I would rate it higher!" December 25, 2018 "The technician was on time, efficient and friendly. " December 24, 2018 "Effective communication. On time. Didn’t leave a mess behind " December 24, 2018 "Furnace still not working properly" December 23, 2018 "Jesse was very prompt, pleasant - told me exactly what he was doing - was keeping an eye on everything. Everything tidied up well." December 21, 2018 "Very courteous and knowledgeable" December 20, 2018 "Very knowledgeable Very helpful" December 20, 2018 "The "new guy" did a great job!" December 19, 2018 "Very efficient, arrived on time" December 19, 2018 "He knows what he is doing and is polite and efficient" December 19, 2018 "Wallace did an excellent job and when he left the stove was working. Even got our remote control to work!" December 19, 2018 "Satisfied" December 18, 2018 "Shawn assessed our current set up and explained the options that we had. He arrived on time and with the equipment he needed" December 18, 2018 December 18, 2018 December 18, 2018 December 18, 2018 December 18, 2018 "Very friendly service and was very helpful in providing answers to my questions" December 17, 2018 "We were treated with respect and utmost courtesy from the consult( by Colin) to the instillation of the water heater. The two young men installing the water heater were..." December 16, 2018 December 15, 2018 "Gregory the technician that serviced our furnace did a really good job and answered and gave us lots of good advice and information" December 15, 2018 "pleasant, helpful ,answered my questions, polite , friendly am very pleased" December 15, 2018 "On time, professional, neat (did not leave soot). Gave us bad news in a direct way. " December 14, 2018 "The service person identified the problem quickly and repaired it quickly and properly." December 14, 2018 "Dustin and Nick arrived on time, bringing with them a polite and courteous attitude. They answered all my questions about the HRV installation, and completed the job in a..." December 14, 2018 "Certainly an improvement from my first encounter " December 14, 2018 "Everyone from office staff to technicians were professional and very knowledgeable." December 14, 2018 December 14, 2018 "Excellent serviceman. However, my appointment was at 2 pm and I received a confirmation notice at 1:30. I was out and did not have my phone and the technician was about t..." December 14, 2018 "He came early and was very thorough. " December 14, 2018 "Everything that was done was excellent. Very happy with this part of the service. Told that I need a very common part and didn’t have it to put on and now will be charged..." December 13, 2018 "My email request was clearly not read. I clearly stated that I did not have gas service to my house, when I requested a consult to install a new hvac system. " December 13, 2018 "Tech was neat and professional, Good attention to detail" December 13, 2018 "Did a good job and explained what he did." December 13, 2018 "Very professional and dealt with the problem " December 13, 2018 "Mark always does a great job and explains what he has done" December 13, 2018 December 13, 2018 "Timely and knowledgable " December 13, 2018 "Quick service , pleasant technician ... on time " December 12, 2018 "The D&C technician was professional, friendly, and did a good job - and left the work area clean and tidy." December 12, 2018 December 12, 2018 "Gerry came right away, gave us great advice about how to save energy, and removed and replaced our heating control with a model that is less expensive and far, far easier..." December 12, 2018 "Excellent service " December 12, 2018 "Agent was pleasant and willing to explain issues. Issue was resolved." December 12, 2018 December 12, 2018 "Very friend.y and helpful staff." December 12, 2018 "Jesse was really friendly especially since my new furnace wasn’t working after 3 days. " December 11, 2018 December 11, 2018 December 11, 2018 "Work done efficiently " December 11, 2018 "Very courteous. Answered many questions about future energy options, age of current system, and troubleshooting, all very patiently. " December 11, 2018 "Service was required to satisfy Union Gas with respect to an infraction, therefore time was of the essence to me. Unfortunately I had to wait 6 weeks for service, which c..." December 11, 2018 "Original technician service for our old furnace was excellent. Sales person didn't explain payment plan very well - no mention of interest or that it was a 15 yr. plan. ..." December 11, 2018 "Service tech knew exactly how to correct the problem. He was in and out of our house in 5 minutes." December 11, 2018 "Reliable friendly technician" December 11, 2018 December 11, 2018 December 11, 2018 December 11, 2018 "Answered all my questions, was prompt and courteous " December 11, 2018 December 11, 2018 December 11, 2018 "The service provided by the technician was excellent. There is a problem with my gas fireplace insert and a part was required. It has been several weeks since the service..." December 11, 2018 "Excellent communication skills." December 11, 2018 " Always works to please us and be prompt with service and thorough With work" December 11, 2018 "Greg did everything expected, plus answered questions, both related and not directly related. He was on time, in spite of the fact that in speaking on the phone with a D&..." December 10, 2018 "The service person came on time and fixed the problem quickly and properly" December 10, 2018 "He just did the job" December 10, 2018 "Did a good job. Friendly." December 10, 2018 "Although he said he could repair an oil furnace, he did not have the proper equipment to clear it. You sent the wrong service person. I gave you a 3 because he was polite..." December 10, 2018 December 06, 2018 "Sales rep (Colin) arrived early, calling ahead to make sure early arrival was ok. He brought with him a courteous attitude, answering all my questions directly." December 05, 2018 "Jessie was very competent and easy to comprehend. Knowledgeable and on time. Hard to beat these days! " December 05, 2018 "Jesse is very efficient and explains things to me when I ask questions about things that I am not sure of. A very good Technician." December 05, 2018 "On time, thorough, courteous and honest Very knowledgeable and nice " December 05, 2018 "Michael was very efficient and quick. He explained what he needed to do and got us warm again quickly." December 05, 2018 "Mark always does a great job and conveys what was done and why " December 05, 2018 December 04, 2018 "Keith was prompt, personable and efficient 0 all good!" December 04, 2018 "Keith was on time for the call, polite and well groomed, and knowledgeable about his work. He used boot covers while working indoors, thus keeping the house clean on a ra..." December 04, 2018 "Service techs knowledgable " December 04, 2018 "Courteous and professional " December 04, 2018 "Efficient and careful. Not intrusive and csreful." December 04, 2018 "Fast helpful service" December 02, 2018 December 01, 2018 "Keith came early ,got right to the job and completed cleaning both furnace and fireplace within two hours." December 01, 2018 "well informed and courteous. " December 01, 2018 "Your technicians are friendly, professional, and do very good work." November 30, 2018 November 30, 2018 "Thanks Wallace for your always excellent and efficient service." November 30, 2018 "waiting since Feb for defective free standing Regency heater to be fixed finally got it working Nov 26.. was a recall on first defective part so finally got that fixed S..." November 30, 2018 "Efficient, knowledgeable, polite. " November 30, 2018 "The second visit seems to have worked. Thank you Josh Davidson!!" November 30, 2018 "Prompt, courteous, efficient and explained results" November 29, 2018 "Rather technician was efficient and polite." November 29, 2018 "prompt response time" November 29, 2018 "Wallace has been servicing our equipment for many years now. He has always been thorough, professional and friendly. He has always left the work area neat and clean.We ..." November 29, 2018 "able and confident tech please note change to internet address" November 28, 2018 November 28, 2018 "Technician was friendly, quickly found the issue, replaced it promptly" November 28, 2018 November 28, 2018 "No sooner had the technician left when other problems arose!!! We called and have not had any follow up!!!" November 28, 2018 "Wallace arrived at the time booked. Was efficient and helpful." November 28, 2018 "Knowledgeable and courteous service." November 28, 2018 "Greg spoke of his years of tech service experience which is gratifying to know you have a highly qualified service rep. at hand . Clean /efficient /answered all question..." November 28, 2018 "Greg was on time, very friendly and explained everything regarding the service. A part is needed and he explained why and it’s use. He put booties on his shoes to walk t..." November 28, 2018 "Josh was extremely helpful in explaining everything to me." November 27, 2018 November 26, 2018 "Very timely show up and very timely completion with excellent results." November 23, 2018 November 23, 2018 "Michael is an excellent and experienced tech, he took the time to explain the system installed and also made sure we understood our complete system installed by D&K." November 23, 2018 "Mark was very thorough and carefully explained what he did. He was very pleasant, answered all our questions and we felt very comfortable having him work in our house." November 22, 2018 "ARRIVED ON TIME, ANSWERED MY QUESTIONS, WAS QUICK AND EFFICIENT" November 22, 2018 November 21, 2018 "Very thorough with his diagnostics. Carefully explained the work being performed to find out what the problem was.Was very pleasant and had excellent product knowledge. " November 21, 2018 "We always book our annual cleaning.service appt. with Wallace. He is professional, friendly and we feel confident in his work. " November 20, 2018 "John was professional and on time, early actually! He removed his shoes on entry, without having to be asked. He answered all my questions about the system. It was quite ..." November 16, 2018 "I was extremely satisfied with the timely repair and with all the answers to my many questions (added to the fact that the technician vast experience was a huge positive ..." November 16, 2018 "Expert advice on all products. New what he was talking about. Highly thoughtful of your Company. Likes fellow workers. Explained what he was doing. Helped with t..." November 16, 2018 November 15, 2018 "Prompt, Professional, Knowledgeable & Friendly" November 14, 2018 November 14, 2018 "Mark recommended replacing whole pilot assemble instead of just the thermocouple, if the pilot didn't stay lit. He requested the office check for availability of parts & ..." November 14, 2018 November 14, 2018 "Tech was pleasant, helpful and on time." November 14, 2018 "technician very professional, polite, and pleasant" November 13, 2018 "Wallace has serviced my equipment for many years. He is always professional & efficient." November 13, 2018 November 13, 2018 November 13, 2018 "technician very prompt and efficient" November 09, 2018 "Jesse was very informative, explaining what he was doing and why. The most thorough cleaning and servicing our 10 year furnace has ever had." November 07, 2018 "Mike did a through job as far as he could go. We are still experiencing very low humidity & are expecting a call from Jerry? " November 07, 2018 November 06, 2018 "Mark quickly diagnosed the problem and made the repair. The system is now functioning properly." November 06, 2018 November 06, 2018 "Mike is always quick, neat, polite,knowledgible and informative" November 06, 2018 "Already submitted this survey, anyhow, the Tech was awesome as usual. Friendly, Polite, courteous and did a great job. Could not ask for better service" November 06, 2018 "Mike is very polite, easy going, clean, and efficient!" November 06, 2018 "Wallace is efficient . considerate and we will miss him. Mind you I never had one of your people that wasn't good at their job. I have been doing business with D&K for ..." October 31, 2018 "He found a problem we had arranged to order a new one. Cleaned the fireplace quickly and left everything in order" October 31, 2018 October 30, 2018 "The service technician has serviced our furnace since new; he is very courteous and professional and knows our furnace thorougy. We continue with D&K because of the techn..." October 30, 2018 "Arrived at appointed time. Polite, clean and good service" October 30, 2018 October 30, 2018 October 30, 2018 "Because that is the way we felt." October 30, 2018 "Technician very pleasant & professional. Service fast & thorough." October 23, 2018 "Service very pleasant & helpful" October 23, 2018 "I have always been happy with the service I receive and Wallace is an exceptional service technician." October 23, 2018 "I booked early this year and got bumped 1/2 he before my window was up. Then I was given a reschedule that was 2 weeks out and told that it happened everyday and there wa..." October 18, 2018 "Wallace is prompt, efficient, friendly and professional. He servies our furnace and fireplace and also checked our CO2 detector and made an excellent recommendation. Wall..." October 16, 2018 October 16, 2018 "Very friendly and polite Technician who I have had here several times in the past. Josh is very professional and does excellent work. Give him a raise and hang on to hi..." October 16, 2018 October 12, 2018 "courtious, efficient service" October 12, 2018 "The tech was very professional. Polite and courteous to me and showed respect to my home. Keep up the great work." October 09, 2018 October 09, 2018 "expert did good job. awnsered guestions and was friendly. we were given a phone call about an expert having a family emergency and updated about our appointment time." October 02, 2018 "great service" October 02, 2018 "Jessie Densmore was very knowledgeable and personable." October 02, 2018 "The service man was not very sociable but he did answer my questions ,but he could of been a little more casually talkative.. .He only spoke when I spoke to him.." October 02, 2018 October 02, 2018 September 25, 2018 "good communication , professional, " September 25, 2018 "On time, personable and clearly competent" September 25, 2018 "Keith arrived on time and was very caring. He recommended the replacement of a part and ordered for us. He is very customer-focused." September 25, 2018 "Technician was very friendly & knowledgeable. He answered all my questions expertly. " September 21, 2018 "The service technician was very good at his job. " September 18, 2018 "The service was, as usual, first rate. I had no problems whatever." September 18, 2018 "I'm sure I've answered you survey already, but he was fast, efficient and was great with our goofy dog, who jumps all over everyone." September 18, 2018 September 18, 2018 "Very polite and professional. " September 13, 2018 "The workmanship was well done and 10 is the only number could give." September 11, 2018 "On time and professional " September 10, 2018 "Everything was done quickly and pleasantly. When I had a question it was answered promptly and knowledgeably." August 28, 2018 August 28, 2018 "Josh, the service expert was excellent !! Most helpful, knowledgeable, explained some things and even went above what he was supposed to do by explaining details about ho..." August 28, 2018 "He was very prompt and efficient, finishing the job quickly" August 28, 2018 "Terrific work. " August 28, 2018 August 21, 2018 "work completed on time and technician was courteous and knowledgeable. Good job well done. " August 21, 2018 "I paid $100 for a service tech to come out, identify, and hopefully fix the issue. The tech made little effort to diagnose and falsely identified an issue and then proce..." August 16, 2018 August 15, 2018 "Efficient, polite, " August 14, 2018 "Always prompt, courteous. " August 08, 2018 "Jessie arrived as scheduled, verified the purpose of the call, examined the A/C unit, briefed us on his findings, and made us comfortable. Service with a Smile!" August 08, 2018 "We are extremely satisfied with our technician, Josh, and request him if he is available since he is very pleasant, knowledgable and explains what he has done including o..." August 08, 2018 July 31, 2018 July 31, 2018 July 31, 2018 July 26, 2018 "Service was timely, courteous, and well done!" July 25, 2018 "on time efficient service" July 24, 2018 "Friendly service tech. Completed work in a timely manner. Explained things he found very clearly" July 24, 2018 July 24, 2018 "Very professional and efficient" July 19, 2018 "Arrived when he was scheduled. Very professional. Knowledgeable" July 19, 2018 "Technician was very professional & knowledgeable about service to the equipment & answered all of my questions. " July 18, 2018 "We had D&K now for a number of years & we are very satisfied with the service. If only the service men would leave my thermostat alone! Just kidding but I do have a heck..." July 17, 2018 "Great guy" July 17, 2018 "because of WALLACE" July 11, 2018 "We have used D&K for 28years and have always found your service excellent, on time, friendly, never leaves a mess a job well done." July 10, 2018 "All went well with the visit." July 10, 2018 "On time and very professional and knowledgeable" July 10, 2018 "Professional and identified the problem quickly " July 10, 2018 "Wally has always been friendly and efficient. " July 10, 2018 July 10, 2018 July 10, 2018 July 06, 2018 July 05, 2018 "Punctual, professional, knowledgeable, honest & friendly!" July 04, 2018 July 04, 2018 "Always great service. Technicians always know what they are doing. " July 04, 2018 "The technician was neat and clean, very courteous and knew his job. " July 03, 2018 "Service provided was very thorough and friendly. Thank you." July 03, 2018 "He was friendly, courteous and got right down to work and answered any questions I had." July 03, 2018 "Consistantly thorough." July 03, 2018 June 27, 2018 "Awesome guy and very thorough and pleasant" June 26, 2018 "The tech was a super professional man, very efficient and tidy." June 26, 2018 "Mark is very knowledgeable about our equipment. He tweaked a number of things while he was here, fan speeds and how to get more cooling upstairs. Very helpful. I have ask..." June 20, 2018 "This is the fourth time we have had a tech into explain the HRV system, and Mark did that. The others knew nothing about it. Also we had an issue with the air conditioner..." June 19, 2018 June 19, 2018 "Tech always very professional and knowledgable. Dealing with D&K has been a very positive experience." June 19, 2018 "Because , Wallace is your main man" June 19, 2018 "technician was on time, helpful, courteous and knowledgeable." June 15, 2018 "John arrived right on time and worked calmly and methodically most of the day to purge and recharge our mini-split air conditioner" June 14, 2018 "Very professional serviceman." June 13, 2018 "Knowledgeable and friendly. " June 12, 2018 "the work was very well done, and your technician was really helpful with questions I had." June 12, 2018 June 12, 2018 "Technican was professional and efficient. Called before appt to advise he was on his way. Staff at the office were friendly and professional."
February 16, 2019 "Service tech was very knowledgeable and friendly. He took his time to explain what he was doing and what needed to be repaired, and the reasons why. "
February 12, 2019 "Very pleasant and made no effort to push us for a decision. were pleased with the result"
February 11, 2019 "They cancelled last minute. When your coming on a weekday, people have to take time off work. I understand that unforeseen things happen but D & K should’ve had another t..."
February 10, 2019 "The techs went above and beyond to insure the fireplace was installed as I wished, they returned to the shop to get solid elbow for the vent to insure that they cold use ..."
February 09, 2019 "Solved the problem quickly. Observant & gave me additional information.. Very direct & to the point."
February 07, 2019 "Service was done on a stormy Sunday and wait time was very reasonable. Mark is always quick and efficient, with good conversation. We request him when possible as he has ..."
February 07, 2019 "tech provided info that we did not know on the fireplace that probably saved us a service call later on"
February 07, 2019 "Technician left black fingerprints on a white fireplace. Prints cannot be removed or cleaned. They are permanent. Very disappointing!"
February 06, 2019 "Shaun came prepared, had looked up our account and knew what ac and furnace we had, explained what size ac the size of our house required, gave clear and understandable e..."
February 06, 2019 "Our furnace was not working. Called your office and they sent Josh here right away and fixed the problem quickly. "
February 05, 2019 "Prompt, and was very knowledgeable. Fixed a problem with the new propane fireplace installed by D&K last year that we have reported on a number of occasions. This was not..."
February 01, 2019 "Greg was very helpful. WelI informed. Very Pleasant & polite HOWEVER - the new thermostat is not functioning properly. I have called the office & someone will be h..."
February 01, 2019 "Colin did not provide us with the information we were asking for despite asking him several different times for the cost comparisons and the details of the advertised spe..."
January 29, 2019 "Wallace has excellent experience, technical skills and people skills and is a great mentor for his trainee"
January 28, 2019 "i still haven't heard from anyone following up on the service visit. have called the office 3-4 times since but still awaiting a follow-up. "
January 26, 2019 "Was very confident and was skilled at the workings of our furnace. Answered questions we had about the furnace. "
January 24, 2019 "Everyone from D&K has always been very kind, respectful and professional. We have never been unhappy with the service we receive."
January 24, 2019 "Customer service wasn't up to par I believe. No call to inform me that the service technician was going to be late and I had to call to the office to ask about????? Doesn..."
January 24, 2019 "Keith came over quite quickly, especially with the lousy weather in the county Fixed the issue and showed me how to program my new thermostat."
January 23, 2019 "He located the problem and has arranged to come back to correct the issue. We expect to hear something by tomorrow."
January 21, 2019 "Excellent response to a furnace failure by the after hour call number and service technical who attended within the hour. "
January 19, 2019 "really appreciated installers coming out on Saturday morning when I desperately needed a new furnace is such a cold snap!"
January 19, 2019 "Am always satisfied with the service I receive. In addition, Mark checked the vent filter in the kitchen and cleaned it for me. "
January 18, 2019 "Serviceman was polite, answered my questions and did a neat job in a reasonable time frame."
January 18, 2019 "Mike (the service technician) was very friendly and professional. He explained everything he was doing to me so that I could understand it and he answered all of my ques..."
January 17, 2019 "When I opened my HRV, I found that there was a small wasp nest which gave me the idea that the inside of the HRV had not been cleaned, the filters not washed, etc. I as..."
January 16, 2019 "Technician was not very friendly! We had to convince him that something was not right!"
January 16, 2019 "In providing annual service for my furnace and HRV, Mike took the time to explain a few things to me and patiently answered all of my questions. "
January 14, 2019 "I have always had excellent service from your technicians (e.g. Wallace and Jessie), and Keith followed in that tradition. He was very pleasant, respectful and efficient,..."
January 14, 2019 " Purchased major dehumidifier from D&K about 51/2 years ago, major part failed, past warranty. D&K honoured warranty and replaced unit with a brand new one. Extremely ple..."
January 13, 2019 "Greg arrive on time and completed the work efficiently in a reasonable amount of time; he was friendly and answered all questions asked. Will welcome him back gladly next..."
January 13, 2019 "Problem has not been fixed. Have had problems with this since we purchased the heat pump."
January 11, 2019 "I HAVE ALREADY FILLED ONE OUT BUT WILL FILL OUT ANOTHER ONE .Mark is the best he IS A GREAT tech. He serviced all 4 appliances, stove, HRV, furnace and heat pump. Very th..."
January 11, 2019 "The technician was polite, thorough and helped me understand how my furnace works. "
January 11, 2019 "I waited 3 weeks for a return call - was told I'd have to pay for a part on General-Aire Humidifier that was installed by service experts 3 years ago. Every year they hav..."
January 11, 2019 "YOUR SERVICE REP S VERY CAPABLE AND CONSIDERATE. I RESPECT HIS OPINION AND HIS HONESTY. "
January 11, 2019 "We were reminded of the appointment, your employee arrived on schedule, was pleasant, answered our questions, helped us understand the humidifier, cleaned our furnace, go..."
January 10, 2019 "Thought they were coming at 8a.m. So had to make a couple of calls to find out about the delay. "
January 08, 2019 "Mike is the best. Honest, dependable and willing to give advice re care and upkeep of furnace and ac"
January 08, 2019 "Josh was able to answer all my question well, informed me on key details. We will definitely use you guys in the future once we figured out what we are doing with our fu..."
January 07, 2019 "My dehumidifier purchased from D&K died and after much frustration try to get it fixed, D&K resolved the problems and installed a new dehumidifier even after my warranty ..."
January 03, 2019 "D&K's processes are great. Easy to contact, easy to deal with. Appointment process is very good. I was however given incorrect information in one interaction and misle..."
January 02, 2019 "It took a very long time between when the problem was reported and when the spare part was ordered. This is unacceptable when the furnace is inoperative in the winter."
January 02, 2019 "Wallace has provided fine service to us for years and has always deserved this rating."
December 28, 2018 "Wallace's friendly attitude, thorough knowledge & cleanup & excellent communication skills."
December 27, 2018 "Service was excellent, however ,parts took an unacceptable 2 months to arrive .I had to make many calls, communication could have been better"
December 23, 2018 "Jesse was very prompt, pleasant - told me exactly what he was doing - was keeping an eye on everything. Everything tidied up well."
December 19, 2018 "Wallace did an excellent job and when he left the stove was working. Even got our remote control to work!"
December 18, 2018 "Shawn assessed our current set up and explained the options that we had. He arrived on time and with the equipment he needed"
December 17, 2018 "We were treated with respect and utmost courtesy from the consult( by Colin) to the instillation of the water heater. The two young men installing the water heater were..."
December 15, 2018 "Gregory the technician that serviced our furnace did a really good job and answered and gave us lots of good advice and information"
December 15, 2018 "On time, professional, neat (did not leave soot). Gave us bad news in a direct way. "
December 14, 2018 "The service person identified the problem quickly and repaired it quickly and properly."
December 14, 2018 "Dustin and Nick arrived on time, bringing with them a polite and courteous attitude. They answered all my questions about the HRV installation, and completed the job in a..."
December 14, 2018 "Everyone from office staff to technicians were professional and very knowledgeable."
December 14, 2018 "Excellent serviceman. However, my appointment was at 2 pm and I received a confirmation notice at 1:30. I was out and did not have my phone and the technician was about t..."
December 14, 2018 "Everything that was done was excellent. Very happy with this part of the service. Told that I need a very common part and didn’t have it to put on and now will be charged..."
December 13, 2018 "My email request was clearly not read. I clearly stated that I did not have gas service to my house, when I requested a consult to install a new hvac system. "
December 12, 2018 "The D&C technician was professional, friendly, and did a good job - and left the work area clean and tidy."
December 12, 2018 "Gerry came right away, gave us great advice about how to save energy, and removed and replaced our heating control with a model that is less expensive and far, far easier..."
December 12, 2018 "Jesse was really friendly especially since my new furnace wasn’t working after 3 days. "
December 11, 2018 "Very courteous. Answered many questions about future energy options, age of current system, and troubleshooting, all very patiently. "
December 11, 2018 "Service was required to satisfy Union Gas with respect to an infraction, therefore time was of the essence to me. Unfortunately I had to wait 6 weeks for service, which c..."
December 11, 2018 "Original technician service for our old furnace was excellent. Sales person didn't explain payment plan very well - no mention of interest or that it was a 15 yr. plan. ..."
December 11, 2018 "Service tech knew exactly how to correct the problem. He was in and out of our house in 5 minutes."
December 11, 2018 "The service provided by the technician was excellent. There is a problem with my gas fireplace insert and a part was required. It has been several weeks since the service..."
December 11, 2018 "Greg did everything expected, plus answered questions, both related and not directly related. He was on time, in spite of the fact that in speaking on the phone with a D&..."
December 10, 2018 "Although he said he could repair an oil furnace, he did not have the proper equipment to clear it. You sent the wrong service person. I gave you a 3 because he was polite..."
December 06, 2018 "Sales rep (Colin) arrived early, calling ahead to make sure early arrival was ok. He brought with him a courteous attitude, answering all my questions directly."
December 05, 2018 "Jessie was very competent and easy to comprehend. Knowledgeable and on time. Hard to beat these days! "
December 05, 2018 "Jesse is very efficient and explains things to me when I ask questions about things that I am not sure of. A very good Technician."
December 05, 2018 "Michael was very efficient and quick. He explained what he needed to do and got us warm again quickly."
December 04, 2018 "Keith was on time for the call, polite and well groomed, and knowledgeable about his work. He used boot covers while working indoors, thus keeping the house clean on a ra..."
December 01, 2018 "Keith came early ,got right to the job and completed cleaning both furnace and fireplace within two hours."
November 30, 2018 "waiting since Feb for defective free standing Regency heater to be fixed finally got it working Nov 26.. was a recall on first defective part so finally got that fixed S..."
November 29, 2018 "Wallace has been servicing our equipment for many years now. He has always been thorough, professional and friendly. He has always left the work area neat and clean.We ..."
November 28, 2018 "No sooner had the technician left when other problems arose!!! We called and have not had any follow up!!!"
November 28, 2018 "Greg spoke of his years of tech service experience which is gratifying to know you have a highly qualified service rep. at hand . Clean /efficient /answered all question..."
November 28, 2018 "Greg was on time, very friendly and explained everything regarding the service. A part is needed and he explained why and it’s use. He put booties on his shoes to walk t..."
November 23, 2018 "Michael is an excellent and experienced tech, he took the time to explain the system installed and also made sure we understood our complete system installed by D&K."
November 23, 2018 "Mark was very thorough and carefully explained what he did. He was very pleasant, answered all our questions and we felt very comfortable having him work in our house."
November 21, 2018 "Very thorough with his diagnostics. Carefully explained the work being performed to find out what the problem was.Was very pleasant and had excellent product knowledge. "
November 21, 2018 "We always book our annual cleaning.service appt. with Wallace. He is professional, friendly and we feel confident in his work. "
November 20, 2018 "John was professional and on time, early actually! He removed his shoes on entry, without having to be asked. He answered all my questions about the system. It was quite ..."
November 16, 2018 "I was extremely satisfied with the timely repair and with all the answers to my many questions (added to the fact that the technician vast experience was a huge positive ..."
November 16, 2018 "Expert advice on all products. New what he was talking about. Highly thoughtful of your Company. Likes fellow workers. Explained what he was doing. Helped with t..."
November 14, 2018 "Mark recommended replacing whole pilot assemble instead of just the thermocouple, if the pilot didn't stay lit. He requested the office check for availability of parts & ..."
November 13, 2018 "Wallace has serviced my equipment for many years. He is always professional & efficient."
November 09, 2018 "Jesse was very informative, explaining what he was doing and why. The most thorough cleaning and servicing our 10 year furnace has ever had."
November 07, 2018 "Mike did a through job as far as he could go. We are still experiencing very low humidity & are expecting a call from Jerry? "
November 06, 2018 "Mark quickly diagnosed the problem and made the repair. The system is now functioning properly."
November 06, 2018 "Already submitted this survey, anyhow, the Tech was awesome as usual. Friendly, Polite, courteous and did a great job. Could not ask for better service"
November 06, 2018 "Wallace is efficient . considerate and we will miss him. Mind you I never had one of your people that wasn't good at their job. I have been doing business with D&K for ..."
October 31, 2018 "He found a problem we had arranged to order a new one. Cleaned the fireplace quickly and left everything in order"
October 30, 2018 "The service technician has serviced our furnace since new; he is very courteous and professional and knows our furnace thorougy. We continue with D&K because of the techn..."
October 23, 2018 "I have always been happy with the service I receive and Wallace is an exceptional service technician."
October 23, 2018 "I booked early this year and got bumped 1/2 he before my window was up. Then I was given a reschedule that was 2 weeks out and told that it happened everyday and there wa..."
October 18, 2018 "Wallace is prompt, efficient, friendly and professional. He servies our furnace and fireplace and also checked our CO2 detector and made an excellent recommendation. Wall..."
October 16, 2018 "Very friendly and polite Technician who I have had here several times in the past. Josh is very professional and does excellent work. Give him a raise and hang on to hi..."
October 12, 2018 "The tech was very professional. Polite and courteous to me and showed respect to my home. Keep up the great work."
October 09, 2018 "expert did good job. awnsered guestions and was friendly. we were given a phone call about an expert having a family emergency and updated about our appointment time."
October 02, 2018 "The service man was not very sociable but he did answer my questions ,but he could of been a little more casually talkative.. .He only spoke when I spoke to him.."
September 25, 2018 "Keith arrived on time and was very caring. He recommended the replacement of a part and ordered for us. He is very customer-focused."
September 25, 2018 "Technician was very friendly & knowledgeable. He answered all my questions expertly. "
September 18, 2018 "I'm sure I've answered you survey already, but he was fast, efficient and was great with our goofy dog, who jumps all over everyone."
September 10, 2018 "Everything was done quickly and pleasantly. When I had a question it was answered promptly and knowledgeably."
August 28, 2018 "Josh, the service expert was excellent !! Most helpful, knowledgeable, explained some things and even went above what he was supposed to do by explaining details about ho..."
August 21, 2018 "work completed on time and technician was courteous and knowledgeable. Good job well done. "
August 21, 2018 "I paid $100 for a service tech to come out, identify, and hopefully fix the issue. The tech made little effort to diagnose and falsely identified an issue and then proce..."
August 08, 2018 "Jessie arrived as scheduled, verified the purpose of the call, examined the A/C unit, briefed us on his findings, and made us comfortable. Service with a Smile!"
August 08, 2018 "We are extremely satisfied with our technician, Josh, and request him if he is available since he is very pleasant, knowledgable and explains what he has done including o..."
July 24, 2018 "Friendly service tech. Completed work in a timely manner. Explained things he found very clearly"
July 19, 2018 "Technician was very professional & knowledgeable about service to the equipment & answered all of my questions. "
July 18, 2018 "We had D&K now for a number of years & we are very satisfied with the service. If only the service men would leave my thermostat alone! Just kidding but I do have a heck..."
July 11, 2018 "We have used D&K for 28years and have always found your service excellent, on time, friendly, never leaves a mess a job well done."
July 03, 2018 "He was friendly, courteous and got right down to work and answered any questions I had."
June 26, 2018 "Mark is very knowledgeable about our equipment. He tweaked a number of things while he was here, fan speeds and how to get more cooling upstairs. Very helpful. I have ask..."
June 20, 2018 "This is the fourth time we have had a tech into explain the HRV system, and Mark did that. The others knew nothing about it. Also we had an issue with the air conditioner..."
June 19, 2018 "Tech always very professional and knowledgable. Dealing with D&K has been a very positive experience."
June 15, 2018 "John arrived right on time and worked calmly and methodically most of the day to purge and recharge our mini-split air conditioner"
June 12, 2018 "the work was very well done, and your technician was really helpful with questions I had."
June 12, 2018 "Technican was professional and efficient. Called before appt to advise he was on his way. Staff at the office were friendly and professional."