Reviews

"Technician came on time did the furnace inspection promptly. Answered My question about HVAC number I should have on dial and was on his way after he scheduled an appoi..."

"I've been happy with D & K thus far. However I was given no info on why the notification appeared on my boiler. And the install of my new boiler led to one of my radiator..."

"Your service man also advised me that I had lost power to the sump pump."

"Greg was very professional and efficient "

"Shaun is always looking for the best option for my home. Brian and Seth knew exactly what they were doing, worked together well, and took the time to explain what they w..."

"The technician that came out today seemed alot more knowledgeable. We are VERY disappointed in previous visits... as the broken parts were never noticed before and we ..."

"He arrived at the expected time, was efficient, courteous, and found the problem right away."

"Mark arrived exactly as scheduled to perform the annual maintenance and inspection on our boiler system and our gas fireplace insert. While the boiler came through with ..."

"Our 21-yr-old fireplace insert failed inspection two days ago. Yesterday, Shawn came to give us a quote on replacing it. His knowledge, friendliness, and advice made th..."

"Wally always is friendly and professional and does agood job"

"Wallyis always friendly and professional and does a fine job"

"Mark took the time to answer all of our questions. "

"He fixed the problem in a timely manner."

"Technician arrived within the allotted time slot. He readily understood my description of the problem. He was polite and respectful of our home in that he changed shoes..."

"Instalation was professional neat and better than expected. Heating seems to be great and main heater keeps whole house warm."

"I asked some questions comparing the efficiency of the system as a heat pump and the efficiency of gas heat he seemed to be very knolageble"

"He did what we requested in an efficient manner."

"Representative was cheerful and helpful."

"Technician arrived quickly and was well prepared for the task. He had the necessary parts on his truck which enabled him to complete the repair quickly and efficiently. "

"100"

"Provided service as requested."

"Showed up on time, checked system as needed"

"Josh came out to us when we called for help. He discovered that we need parts which we are waiting for. We are waiting to hear if they can find parts needed to complete..."

"The quote I was given was too expensive and was disappointed that my Cocsto membership discount."

"Mike is extremely personable, his work was efficient, and he answered all of my questions. Very pleasant to do business with."

"Wallace is always cheerful, respectful of our home and very professional. Today he had Josh with him, and Wallace is a good example for Josh and your company."

"The issue wasn't fixed and not being able to take a shower is unacceptable"

"Greg arrived very quickly when my furnace didn't turn on. He found the problem with ease and solved it resourcefully. "

"Work done quickly and serviceman very polite"

"AC was installed on Last week and the installers did not bring thermostat so I had to call. Then I had to call the next week to remind them about the thermostat. They sen..."

"Very professional and friendly, completed the work quickly and efficiently."

"Greg was excellent in diagnosing and fixing the real problem, however, problem should have been resolved the first technician and really should never have occurred at all..."

"Unable to think of anything that could have been done better."

"Prompt and willing to discuss the checkup."

"Great tech. Quiet Tidy Consciencous"

"The service Expert arrived on time and was very pleasant. He reviewed what he had done and answered all my questions. Booked us for next year. Thanks "

"quick and effective response. fast repair of incomplete, faulty fireplace installation by service experts last summer!"

"great service"

"The technicians were very polite and thorough. "

"Technician was excellent Took the time to explain everything!"

"Good work, good price. Though original scheduling of work (after original contract purchase) required me to call in after 3 weeks of dead time. "

"The technician was extremely pleasant, informative and provided good information."

"great service the technician was very polite and knowledgeable"

"Mr. Rodgers has been here before. Very forthcoming regarding service . Very helpful."

"The service and prompt attention to my problem was excellent. However I wonder why a recently purchased furnace had a major problem so soon. "

"The service technicians were friendly and did a good job when they were here, however, the overall experience was very poor. After paying for a diagnostic it was recommen..."

"Professional and courteous technician."

"They were both very pleasant and helpful. The only problem I had was that trying to help us the cut a drainage hose. But in doing so when we close the lid to the sump pu..."

"Technician very polite and explained his findings. "

"I'm not sure what they did but my furnace has never run so quiet. I am very pleased."

"Still awaiting quote"

"They were on time and completed their work in a timely fashion."

"Mark was excellent. He was thorough, took the time necessary, and explained clearly what he had checked and done and what we should watch for with our geothermal system."

"Once they sourced the part and figured out the issue the tech was very good and explained the problems."

"Problem solved."

"From the moment Stephanie answered the phone to the time that Wallace and other young man with him (Brent ?) we knew we were going to be looked after. Stephanie could hea..."

"Keith solved an annoying noise issue that 3 previous technicians had not been able to identify or solve."

"Very happy with the service. "

"He was on time and very professional. Knowledgeable was able to answer my questions."

"Technicians are always very polite and takes time to explain "

"Very polite and cooperative."

"The technician was polite and completed work with care and left no mess."

"The first technician had difficulty finding the issue with why the furnace would not turn on properly. The senior tekkie was sent in and found the problem, solved it and..."

"The technician was very thorough and informative,he called back in the allotted time he gave us."

"Mark identified the problem within minutes and immediately did an adjustment to solve issue."

"Mark was very helpful with the problem we were having."

"All staff involved with project have been very professional and friendly."

"Jessie remembered that our driveway is off Briardale St. as our address is listed at 10 Wooler Rd. (our house has access to two streets). Jessie & Brett were both very pl..."

"Not transparent right away with cost aside from the service call fee. "

"Technician Jesse was on time , pleasant, knowledgeable & gave us some tips ."

"The service was excellent. You were to have someone call me in regards to the outside vent replacement. Could you contact me in regards to this. Thank you."

"Colin was very informative and answered all my questions."

"Well my furnace is not fixed yet, waiting on a part the tech was great and gave us a temporary solution."

"Wallace is a great Tech.....found that I had a burned out motor in my other heater in the basement........Excellent Service"

"The service was prompt, courteous and efficient."

"Forgot his name. Great service and very nice. Respected me and my home. Glad I have your company looking after the furnace, fireplace and air conditioner. Would not d..."

"Quick response"

"Friendly, explained things, answered questions."

"Technician spent considerable time diagnosing issue and showed a determination to solve the problem."

"He was very knowledgable, friendly and put my mind at ease. "

"They were on time according to the promise of 9:30am. They brought drop cloths to ensure there was no mess to clean up. As a team they worked well together and actually s..."

"Both service reps were on time, polite, neat in their work and answered all my questions. "

"We had to wait more than a weekwhen our carbon monoxide alarm was going off and we could smell fumes."

"can't beat Wallace."

"Very fast response time, very quick diagnosis and temporary resolution (heat pump fan blades had iced up), technician is a pro."

"Work done efficiently ..Jesse very helpful on some questions we had ...gave us some good suggestions . Easy to have in our home ."

"We had had the furnace and heat pump installed the day before and we thought there was a problem with the way the heat pump was sitting on the support table. These young..."

"Very prompt response to resolve the issue."

"Couldn't give 10 because nobody is perfect"

"A igniter does not cost $343.00, I went on the internet and checked furnace parts sites, igniters range from $42.00 to $105.00 Canadian. You are robbing people. Also the..."

"Wallace is competent, thoughtful, honest and helpful. He's also thoroughly reliable. "

"always great service"

"Prompt and always pleasant. He has been doing our service for a number of years"

"Technician was not equipped to correct problem "

"Sales representative was very knowledgeable about the range of Lennox Products & the practical needs of this home. "

"Tyler and Ian were well trained and did an excellent job of installing all equipment; They both did a great job advising how all equipment worked and instructing us on u..."

"John was very efficient in his work. Polite and courteous."

"Job was well done but he was not friendly"

"1.5 hrs late for appointment. Didn’t call to let me know they were running late. Haven’t got back to me when they said with estimates"

"Your service guy(s) are excellent. Why I rated you 7 is because it took ages for the parts to come in and follow up is very slow. This is not the first time that this has..."

"You did. To correct the problem."

"Always excellent friendly professional service "

"Wallace is the best. Wishing him all the best on his retirement."

"good people who knew what they were doing"

"Shawn was very knowledgeable and answered my questions"

"Excellent customer service. Nice neat work on installation of new system."

"waiting for Wallace to see to the problem re fire place "

"Workmen always very courteous, wear shoe covers, and give a thorough inspection.....filter replaced, and very clean work...."

"Very polite and answered questions that I had."

"clean thorough and informative"

"Service was okay, 2 fireplaces started. I had to restart one 2 days later. Was not told up front what charges were going to be. $99.00+tax for "Diagnostic Fee" is unwar..."

"problem 80% fix unit still not functioning as when installed"

"knowledgeable and courteous service man"

"Neat and professional installation. Excellent customer service by techs "

"arrived on time.....no mess...explained everything to us"

"Very knowledable service technician, he has serviced the furnace previously. Explained all details of the service call to my satisfaction. "

"Technician did his job. No worries about anything"

"I have known the 'service man' for many years and know that he is both reliable and responsible. He was also 'training' a young man - who I have also known for years in a..."

"Very professional and knowledgeable "

"Service tech was very knowledgeable and friendly. He took his time to explain what he was doing and what needed to be repaired, and the reasons why. "

"great and easy communicator; very friendly; knows his stuff"

"Prompt Service"

"Friendly and prompt on the phone and repairs completed satisfactorily"

"Friendly, knowledgeable, efficient, punctual, courteous "

"Very pleasant and made no effort to push us for a decision. were pleased with the result"

"Man was on time and fixed problem "

"Josh is very personable and explains his actions "

"Quick, efficient, courteous service."

"Fixed the problem at a reasonable cost"

"Service technician was friendly and took time to explain what he was doing."

"They cancelled last minute. When your coming on a weekday, people have to take time off work. I understand that unforeseen things happen but D & K should’ve had another t..."

"The techs went above and beyond to insure the fireplace was installed as I wished, they returned to the shop to get solid elbow for the vent to insure that they cold use ..."

"Solved the problem quickly. Observant & gave me additional information.. Very direct & to the point."

"Service was done on a stormy Sunday and wait time was very reasonable. Mark is always quick and efficient, with good conversation. We request him when possible as he has ..."

"Proper info"

"Always have the same technician"

"Always do a good job "

"tech provided info that we did not know on the fireplace that probably saved us a service call later on"

"Technician left black fingerprints on a white fireplace. Prints cannot be removed or cleaned. They are permanent. Very disappointing!"

"Shaun came prepared, had looked up our account and knew what ac and furnace we had, explained what size ac the size of our house required, gave clear and understandable e..."

"No followup by technician after last call. Fireplace still not functioning."

"Our furnace was not working. Called your office and they sent Josh here right away and fixed the problem quickly. "

"Prompt, and was very knowledgeable. Fixed a problem with the new propane fireplace installed by D&K last year that we have reported on a number of occasions. This was not..."

"The men came on time and did there job properly and cleaned up their mess"

"Excellent service"

"Wallace is an excellent service person very friendly and very knowledgeable "

"He was on time,efficient,business-like & personable."

"Arrived on time...very personable technician"

"Greg was very helpful. WelI informed. Very Pleasant & polite HOWEVER - the new thermostat is not functioning properly. I have called the office & someone will be h..."

"Colin did not provide us with the information we were asking for despite asking him several different times for the cost comparisons and the details of the advertised spe..."

"Quick & Efficient Service"

"Quick courteous response to our issue "

"very efficient explain himself with all the questions I asked."

"on time and understanding of the problem"

"Good job done "

"very friendly and courteous, also knows his job very well."

"Initial information given to us was wrong, but later corrected."

"Wallace has excellent experience, technical skills and people skills and is a great mentor for his trainee"

"In and out job done. No fuss, no mess."

"i still haven't heard from anyone following up on the service visit. have called the office 3-4 times since but still awaiting a follow-up. "

"Came when said and assessed problem "

"Wrong part sent"

"Was very confident and was skilled at the workings of our furnace. Answered questions we had about the furnace. "

"Extremely polite, removed boots, and explained things"

"Technician was very knowledgeable "

"Courteous, friendly, efficient, expedient. "

"Always satisfied with the work performed."

"if not happy with you I would not keep going back for service "

"Everyone from D&K has always been very kind, respectful and professional. We have never been unhappy with the service we receive."

"prompt service"

"Understanding if the issue and investigating the problem thoroughly "

"Customer service wasn't up to par I believe. No call to inform me that the service technician was going to be late and I had to call to the office to ask about????? Doesn..."

"Keith came over quite quickly, especially with the lousy weather in the county Fixed the issue and showed me how to program my new thermostat."

"On going lack of humidity in the house. Still waiting for a solution"

"friendly and efficient "

"Jessie was great! He was prompt and explained things to me about my furnace."

"He located the problem and has arranged to come back to correct the issue. We expect to hear something by tomorrow."

"On time courteous answered my questions "

"Efficient "

"efficient, courtesy service no problem "

"Fast efficient and courteous as always."

"Fast and efficient work. Courteous and very knowledgeable."

"Excellent response to a furnace failure by the after hour call number and service technical who attended within the hour. "

"Friendly, respectful, knowledgeable "

"Came quickly, sourced problem and provided resolution to problem"

"Mark always provides excellent service."

"fast friendly service"

"really appreciated installers coming out on Saturday morning when I desperately needed a new furnace is such a cold snap!"

"Am always satisfied with the service I receive. In addition, Mark checked the vent filter in the kitchen and cleaned it for me. "

"Serviceman on time and cleaned up"

"efficient and professional"

"Serviceman was polite, answered my questions and did a neat job in a reasonable time frame."

"we were satisfied "

"He was very informative and polite."

"Mike (the service technician) was very friendly and professional. He explained everything he was doing to me so that I could understand it and he answered all of my ques..."

"on time, explained the problem"

"John explained the problem and we were very happy with response time."

"When I opened my HRV, I found that there was a small wasp nest which gave me the idea that the inside of the HRV had not been cleaned, the filters not washed, etc. I as..."

"the technician was very friendly and did an excellent job"

"Technician was not very friendly! We had to convince him that something was not right!"

"SERVICE WAS QUICK"

"In providing annual service for my furnace and HRV, Mike took the time to explain a few things to me and patiently answered all of my questions. "

" Very good service"

"Mark an excellent service technician and does excellent work."

"Knowledgeable and friendly service. No issues "

"Punctual, Pleasant, Efficient."

"Courtesy and always removed his footwear."

"I have no problem with any of your technicians todate. "

"I have always had excellent service from your technicians (e.g. Wallace and Jessie), and Keith followed in that tradition. He was very pleasant, respectful and efficient,..."

"service tec was quick at fixing the problem once the part was located"

"Great cleanup. Very professional during installation."

" Purchased major dehumidifier from D&K about 51/2 years ago, major part failed, past warranty. D&K honoured warranty and replaced unit with a brand new one. Extremely ple..."

"Greg arrive on time and completed the work efficiently in a reasonable amount of time; he was friendly and answered all questions asked. Will welcome him back gladly next..."

"Problem has not been fixed. Have had problems with this since we purchased the heat pump."

"Friendly, courteous, efficient, knowledgeable, helpful& resppectful"

"Keith resolve the issue right away. Very professional and efficient."

"Always prompt, courteous and explain findings. Impeccable cleanup"

"I HAVE ALREADY FILLED ONE OUT BUT WILL FILL OUT ANOTHER ONE .Mark is the best he IS A GREAT tech. He serviced all 4 appliances, stove, HRV, furnace and heat pump. Very th..."

"The technician was polite, thorough and helped me understand how my furnace works. "

"I waited 3 weeks for a return call - was told I'd have to pay for a part on General-Aire Humidifier that was installed by service experts 3 years ago. Every year they hav..."

"Technician didn't say much of anything"

"YOUR SERVICE REP S VERY CAPABLE AND CONSIDERATE. I RESPECT HIS OPINION AND HIS HONESTY. "

"We were reminded of the appointment, your employee arrived on schedule, was pleasant, answered our questions, helped us understand the humidifier, cleaned our furnace, go..."

"Keith politely explained what he was doing and answered all my questions"

"Thought they were coming at 8a.m. So had to make a couple of calls to find out about the delay. "

"very thorough"

"Great service, needed a couple of visits to finalize a decision"

"Mike is the best. Honest, dependable and willing to give advice re care and upkeep of furnace and ac"

"Josh was able to answer all my question well, informed me on key details. We will definitely use you guys in the future once we figured out what we are doing with our fu..."

"Excellent service"

"My dehumidifier purchased from D&K died and after much frustration try to get it fixed, D&K resolved the problems and installed a new dehumidifier even after my warranty ..."

"Mike was thorough, straightforward, and plain speaking. Very competent."

"Personable, helpful, efficient, not rushed, timely"

"On time, fast repair and checked for leaks before leaving. Good to deal with."

"D&K's processes are great. Easy to contact, easy to deal with. Appointment process is very good. I was however given incorrect information in one interaction and misle..."

"same day service"

"It took a very long time between when the problem was reported and when the spare part was ordered. This is unacceptable when the furnace is inoperative in the winter."

"Wallace has provided fine service to us for years and has always deserved this rating."

"Very informative and professional"

"Prompt professional and courteous"

"Wallace's friendly attitude, thorough knowledge & cleanup & excellent communication skills."

"Service was excellent, however ,parts took an unacceptable 2 months to arrive .I had to make many calls, communication could have been better"

"Very pleased good service"

"If it didn't cost almost $400 I would rate it higher!"

"The technician was on time, efficient and friendly. "

"Effective communication. On time. Didn’t leave a mess behind "

"Furnace still not working properly"

"Jesse was very prompt, pleasant - told me exactly what he was doing - was keeping an eye on everything. Everything tidied up well."

"Very courteous and knowledgeable"

"Very knowledgeable Very helpful"

"The "new guy" did a great job!"

"Very efficient, arrived on time"

"He knows what he is doing and is polite and efficient"

"Wallace did an excellent job and when he left the stove was working. Even got our remote control to work!"

"Satisfied"

"Shawn assessed our current set up and explained the options that we had. He arrived on time and with the equipment he needed"