Reviews

"Keith was punctual, he introduced himself, and he explained exactly what he was going to do, and how it was going to affect me."

"Friendly young man, quite knowledgeable. Unfortunately,bearer of bad news regarding A/C..... "

"efficient and had the help of manual"

"very easy to contact the Company even after hours as we did. Tech was engaged, concerned and knowlegeable bout our furnace"

"I have COPD (Severe Asthma).. I am on Oxygen 7-24 and really require that our A/C/ works properly.. One day this past week it was very hot and the humidity was very high...."

"Mike was very informative and explained everything he was doing."

"This may not be the place to say this......we are satisfied with the young man who completed the service call, however, we are not satisfied with the fact that D and K ch..."

"Greg was just fantastic. Had diagnosed the issue previously when another tech could not. Arrived promptly, fixed issue without problems, and unit works like brand new. Al..."

"As usual Josh was on time, did an excellent job. Very friendly knowledgable tech."

"Great service, technician very friendly "

"Professional and prompt"

"The service was very good today. "

"Knew what he was doing and explained all to us"

"Jessie was very friendly and explained what he was doing and would advise you if there were tips or problems to be more efficient"

"Very helpful in every way"

"Friendly, competent service, quick explanations"

"Prompt, efficient, pleasant"

"D&K were very helpful and professional in scheduling our service and ensured the tech was here before assigned time."

"Colin was very informative about the products and provided us with the AC unit that best met our needs and our budget. This is our third purchase in the last ten years fr..."

"Jesse was prompt, courteous and friendly. He always provides excellent customer service."

"Very professional, and helpful."

"John has great customer service skills and went about his work in a very professional manner."

"John was very informative and professional "

"on time on budget friendly polite helpful"

"Same quality service as in previous servicing."

"Professional, thorough, took time to fully explain things."

"He was exceptional "

"Great service but technician was unable at the time to fix the fireplace I had informed two customer representatives prior to him coming. I sometimes feel a cool recepti..."

"Friendly tech willing to explain what he's doing. "

"ON TIME AND DEDICATED SERVICE REP."

"The technician was courteous and knowledgeable"

"Arrived on time, answered a question about the thermostat, completed job in short order."

"Excellent service"

"Technician was very thorough and explained what he was going to do and did that."

" Very efficient tidy. And polite. "

"Came an hour early. Worked diligently."

"It was a non issue that they responded to promptly. "

"Friendly technician. Knowledgeable "

"Courteous gentlemen installed professionally. "

"Your service man was here within an hour"

"There were no problems"

"Technicians arrive on time. Are professional and courteous. As are the office staff."

"Great service, technician was very polite and explained to us what he was doing. Also punctual."

"tech was on time, did the A/C tune-up and dealt with a shaky motor on furnace. "

"He was very professional, and personable.He removed a bird's nest from the top of the vent for the hot water heater,which was very helpful to me. I don't think that it wa..."

"On time,did required work,clean organized,BUT did not have materials to finish the job,had to make a second call."

"On time. Work done well."

"Tech was polite and very descriptive of what he did."

"Very polite, answered all questions and very respectful of our home."

"Prompt and thorough "

"Quick response to my call. Quick scheduling of work to be done. Thorough work on installation and clean up."

"Arrived as scheduled,Very friendly and courteous and very promptly completed the required tasks."

"They were on time, efficient, and courteous. I assume they completed what they needed to do, (but I have not used my AC yet)"

"The technician is very caring, competent, customer-focused, and committed."

"U guys are bang on for customer service"

"Darlene was very pleasant and helpful on the phone. Greg was the tech who arrived within the slotted time, was efficient and very polite and pleasant."

"Tech was very thorough."

"VERY KNOWLEDGEABLE AND PROFESSIONAL WITH EXPLANATIONS OF PRODUCT SERVICE REQUIRED"

"100"

"Very polite and helpful on the phone with Darlene. Greg, who was the technician, arrived in the correct time slot and was quick and also very pleasant. Service was very p..."

"Always satisfied with the service provided."

"He was on time, Courteous, wore covers over his boots when he came in the house. Explained what he did and that all was okay for the summer."

"Wallace, as usual, was polite, friendly, helpful and efficient."

"It would have ben a 10 but I asked the gentlemen to show me how to program my furnace daytime snd nighttime temperatures and it was a disaster. I will have to figure out ..."

"Mike is reliable, knowledgeable and very experienced. He is efficient and we trust him."

"Jesse is the best service person we have had from D&K. He is knowledgeable and took the time to explain things to us."

"I believe the service provided was comprehensive and thorough. "

"Any questions or concerns were readily answered with respect."

"I think service provider needs to talk in layman's terms. Very frustrating that he talked to mr like I was furnace tech. "

"He didn't explain or point out that the term of the contract was 15 years."

"Excellent skill"

"I prefer someone saying what I need to know and not "beating around the bush". Shaun has enough life experience to appreciate the set of challenges I have with my physic..."

"Jessie was very professional and helpful. "

"Very knowledgeable."

"Very friendly and knowledgeable, introduced himself and his partner. Did a great job."

"i have always had great service from your company. you come promptly and have an excellent system for keeping your customer advised about your services"

"The man doing the servicing took his time and was very thorough "

"Friendly, Thorough and explained what was done and why."

"We will miss Wallace, he was thorough when cleaning our furnace,fireplace and air conditioner. Hoping the next person that comes is as good as he is."

"Service was prompt and handled in a professional manner."

"Professional, competent, industrious and well informed service attendant. Mike is such an excellent advertisement for your company. "

"Both gentlemen were efficient and professional "

"Very polite and knowledgeable answered all of our questions "

"Pleasant, efficient and provided me with a quote for servicing my gas fire place. "

"All employees are courteous and knowledgeable. Installers were also efficient and concerned about not making or leaving a mess."

"Very happy he could come out late on a Saturday night to help us."

"On Time, no issues. Followed all PM procedures. Went an extra step and relocated the furnace drain line."

"Never had a problem with service provided over the years."

"Friendly, honest, helpful, good ideas"

"The technician was thorough, courteous and properly fixed the problem."

"Perfect knowledgeable technician "

"Mark is professional, easy to talk to, answers all questions and his work is spectacular. You feel such a relief knowing he is caring for your systems. "

"Good work"

"Josh was polite, knowledgeable & willing to take the time to explain what he was doing. Had good discussion on many HVAC issues."

"Professional, knowledgeable and courteous."

"This is the second year that Jesse has come to do the maintenance and has been both very polite and professional. "

"All went very well."

"The serviceman came in and did his job. No problems."

"Technician came on time did the furnace inspection promptly. Answered My question about HVAC number I should have on dial and was on his way after he scheduled an appoin..."

"I've been happy with D & K thus far. However I was given no info on why the notification appeared on my boiler. And the install of my new boiler led to one of my radiator..."

"Your service man also advised me that I had lost power to the sump pump."

"Greg was very professional and efficient "

"Shaun is always looking for the best option for my home. Brian and Seth knew exactly what they were doing, worked together well, and took the time to explain what they we..."

"The technician that came out today seemed alot more knowledgeable. We are VERY disappointed in previous visits... as the broken parts were never noticed before and we ..."

"He arrived at the expected time, was efficient, courteous, and found the problem right away."

"Mark arrived exactly as scheduled to perform the annual maintenance and inspection on our boiler system and our gas fireplace insert. While the boiler came through with ..."

"Our 21-yr-old fireplace insert failed inspection two days ago. Yesterday, Shawn came to give us a quote on replacing it. His knowledge, friendliness, and advice made th..."

"Wally always is friendly and professional and does agood job"

"Wallyis always friendly and professional and does a fine job"

"Mark took the time to answer all of our questions. "

"He fixed the problem in a timely manner."

"Technician arrived within the allotted time slot. He readily understood my description of the problem. He was polite and respectful of our home in that he changed shoes..."

"Instalation was professional neat and better than expected. Heating seems to be great and main heater keeps whole house warm."

"I asked some questions comparing the efficiency of the system as a heat pump and the efficiency of gas heat he seemed to be very knolageble"

"He did what we requested in an efficient manner."

"Representative was cheerful and helpful."

"Technician arrived quickly and was well prepared for the task. He had the necessary parts on his truck which enabled him to complete the repair quickly and efficiently. "

"100"

"Provided service as requested."

"Showed up on time, checked system as needed"

"Josh came out to us when we called for help. He discovered that we need parts which we are waiting for. We are waiting to hear if they can find parts needed to complete..."

"The quote I was given was too expensive and was disappointed that my Cocsto membership discount."

"Mike is extremely personable, his work was efficient, and he answered all of my questions. Very pleasant to do business with."

"Wallace is always cheerful, respectful of our home and very professional. Today he had Josh with him, and Wallace is a good example for Josh and your company."

"The issue wasn't fixed and not being able to take a shower is unacceptable"

"Greg arrived very quickly when my furnace didn't turn on. He found the problem with ease and solved it resourcefully. "

"Work done quickly and serviceman very polite"

"AC was installed on Last week and the installers did not bring thermostat so I had to call. Then I had to call the next week to remind them about the thermostat. They sen..."

"Very professional and friendly, completed the work quickly and efficiently."

"Greg was excellent in diagnosing and fixing the real problem, however, problem should have been resolved the first technician and really should never have occurred at all..."

"Unable to think of anything that could have been done better."

"Prompt and willing to discuss the checkup."

"Great tech. Quiet Tidy Consciencous"

"The service Expert arrived on time and was very pleasant. He reviewed what he had done and answered all my questions. Booked us for next year. Thanks "

"quick and effective response. fast repair of incomplete, faulty fireplace installation by service experts last summer!"

"great service"

"The technicians were very polite and thorough. "

"Technician was excellent Took the time to explain everything!"

"Good work, good price. Though original scheduling of work (after original contract purchase) required me to call in after 3 weeks of dead time. "

"The technician was extremely pleasant, informative and provided good information."

"great service the technician was very polite and knowledgeable"

"Mr. Rodgers has been here before. Very forthcoming regarding service . Very helpful."

"The service and prompt attention to my problem was excellent. However I wonder why a recently purchased furnace had a major problem so soon. "

"The service technicians were friendly and did a good job when they were here, however, the overall experience was very poor. After paying for a diagnostic it was recommen..."

"Professional and courteous technician."

"They were both very pleasant and helpful. The only problem I had was that trying to help us the cut a drainage hose. But in doing so when we close the lid to the sump pu..."

"Technician very polite and explained his findings. "

"I'm not sure what they did but my furnace has never run so quiet. I am very pleased."

"Still awaiting quote"

"They were on time and completed their work in a timely fashion."

"Mark was excellent. He was thorough, took the time necessary, and explained clearly what he had checked and done and what we should watch for with our geothermal system."

"Once they sourced the part and figured out the issue the tech was very good and explained the problems."

"Problem solved."

"From the moment Stephanie answered the phone to the time that Wallace and other young man with him (Brent ?) we knew we were going to be looked after. Stephanie could hea..."

"Keith solved an annoying noise issue that 3 previous technicians had not been able to identify or solve."

"Very happy with the service. "

"He was on time and very professional. Knowledgeable was able to answer my questions."

"Technicians are always very polite and takes time to explain "

"Very polite and cooperative."

"The technician was polite and completed work with care and left no mess."

"The first technician had difficulty finding the issue with why the furnace would not turn on properly. The senior tekkie was sent in and found the problem, solved it and..."

"The technician was very thorough and informative,he called back in the allotted time he gave us."

"Mark identified the problem within minutes and immediately did an adjustment to solve issue."

"Mark was very helpful with the problem we were having."

"All staff involved with project have been very professional and friendly."

"Jessie remembered that our driveway is off Briardale St. as our address is listed at 10 Wooler Rd. (our house has access to two streets). Jessie & Brett were both very pl..."

"Not transparent right away with cost aside from the service call fee. "

"Technician Jesse was on time , pleasant, knowledgeable & gave us some tips ."

"The service was excellent. You were to have someone call me in regards to the outside vent replacement. Could you contact me in regards to this. Thank you."

"Colin was very informative and answered all my questions."

"Well my furnace is not fixed yet, waiting on a part the tech was great and gave us a temporary solution."

"Wallace is a great Tech.....found that I had a burned out motor in my other heater in the basement........Excellent Service"

"The service was prompt, courteous and efficient."

"Forgot his name. Great service and very nice. Respected me and my home. Glad I have your company looking after the furnace, fireplace and air conditioner. Would not d..."

"Quick response"

"Friendly, explained things, answered questions."

"Technician spent considerable time diagnosing issue and showed a determination to solve the problem."

"He was very knowledgable, friendly and put my mind at ease. "

"They were on time according to the promise of 9:30am. They brought drop cloths to ensure there was no mess to clean up. As a team they worked well together and actually s..."

"Both service reps were on time, polite, neat in their work and answered all my questions. "

"We had to wait more than a weekwhen our carbon monoxide alarm was going off and we could smell fumes."

"can't beat Wallace."

"Very fast response time, very quick diagnosis and temporary resolution (heat pump fan blades had iced up), technician is a pro."

"Work done efficiently ..Jesse very helpful on some questions we had ...gave us some good suggestions . Easy to have in our home ."

"We had had the furnace and heat pump installed the day before and we thought there was a problem with the way the heat pump was sitting on the support table. These young..."

"Very prompt response to resolve the issue."

"Couldn't give 10 because nobody is perfect"

"A igniter does not cost $343.00, I went on the internet and checked furnace parts sites, igniters range from $42.00 to $105.00 Canadian. You are robbing people. Also the ..."

"Wallace is competent, thoughtful, honest and helpful. He's also thoroughly reliable. "

"always great service"

"Prompt and always pleasant. He has been doing our service for a number of years"

"Technician was not equipped to correct problem "

"Sales representative was very knowledgeable about the range of Lennox Products & the practical needs of this home. "

"Tyler and Ian were well trained and did an excellent job of installing all equipment; They both did a great job advising how all equipment worked and instructing us on u..."

"John was very efficient in his work. Polite and courteous."

"Job was well done but he was not friendly"

"1.5 hrs late for appointment. Didnt call to let me know they were running late. Havent got back to me when they said with estimates"

"Your service guy(s) are excellent. Why I rated you 7 is because it took ages for the parts to come in and follow up is very slow. This is not the first time that this has..."

"You did. To correct the problem."

"Always excellent friendly professional service "

"Wallace is the best. Wishing him all the best on his retirement."

"good people who knew what they were doing"

"Shawn was very knowledgeable and answered my questions"

"Excellent customer service. Nice neat work on installation of new system."

"waiting for Wallace to see to the problem re fire place "

"Workmen always very courteous, wear shoe covers, and give a thorough inspection.....filter replaced, and very clean work...."

"Very polite and answered questions that I had."

"clean thorough and informative"

"Service was okay, 2 fireplaces started. I had to restart one 2 days later. Was not told up front what charges were going to be. $99.00+tax for "Diagnostic Fee" is unwarra..."

"problem 80% fix unit still not functioning as when installed"

"knowledgeable and courteous service man"

"Neat and professional installation. Excellent customer service by techs "

"arrived on time.....no mess...explained everything to us"

"Very knowledable service technician, he has serviced the furnace previously. Explained all details of the service call to my satisfaction. "

"Technician did his job. No worries about anything"

"I have known the 'service man' for many years and know that he is both reliable and responsible. He was also 'training' a young man - who I have also known for years in a..."

"Very professional and knowledgeable "

"Service tech was very knowledgeable and friendly. He took his time to explain what he was doing and what needed to be repaired, and the reasons why. "

"great and easy communicator; very friendly; knows his stuff"

"Prompt Service"

"Friendly and prompt on the phone and repairs completed satisfactorily"

"Friendly, knowledgeable, efficient, punctual, courteous "

"Very pleasant and made no effort to push us for a decision. were pleased with the result"

"Man was on time and fixed problem "

"Josh is very personable and explains his actions "

"Quick, efficient, courteous service."

"Fixed the problem at a reasonable cost"

"Service technician was friendly and took time to explain what he was doing."

"They cancelled last minute. When your coming on a weekday, people have to take time off work. I understand that unforeseen things happen but D & K shouldve had another te..."

"The techs went above and beyond to insure the fireplace was installed as I wished, they returned to the shop to get solid elbow for the vent to insure that they cold use ..."

"Solved the problem quickly. Observant & gave me additional information.. Very direct & to the point."

"Service was done on a stormy Sunday and wait time was very reasonable. Mark is always quick and efficient, with good conversation. We request him when possible as he has ..."

"Proper info"

"Always have the same technician"

"Always do a good job "

"tech provided info that we did not know on the fireplace that probably saved us a service call later on"

"Technician left black fingerprints on a white fireplace. Prints cannot be removed or cleaned. They are permanent. Very disappointing!"

"Shaun came prepared, had looked up our account and knew what ac and furnace we had, explained what size ac the size of our house required, gave clear and understandable e..."

"No followup by technician after last call. Fireplace still not functioning."

"Our furnace was not working. Called your office and they sent Josh here right away and fixed the problem quickly. "

"Prompt, and was very knowledgeable. Fixed a problem with the new propane fireplace installed by D&K last year that we have reported on a number of occasions. This was not..."

"The men came on time and did there job properly and cleaned up their mess"

"Excellent service"

"Wallace is an excellent service person very friendly and very knowledgeable "

"He was on time,efficient,business-like & personable."

"Arrived on time...very personable technician"

"Greg was very helpful. WelI informed. Very Pleasant & polite HOWEVER - the new thermostat is not functioning properly. I have called the office & someone will be he..."

"Colin did not provide us with the information we were asking for despite asking him several different times for the cost comparisons and the details of the advertised spe..."

"Quick & Efficient Service"

"Quick courteous response to our issue "

"very efficient explain himself with all the questions I asked."

"on time and understanding of the problem"

"Good job done "

"very friendly and courteous, also knows his job very well."

"Initial information given to us was wrong, but later corrected."

"Wallace has excellent experience, technical skills and people skills and is a great mentor for his trainee"

"In and out job done. No fuss, no mess."