"Technician was excellent and spent the time to do a very good job"
"Josh spent more time at the beginning complaining about the way the water heating system was install and argued vehemently with me that it was over 10 years old (because ..."
"The work was done quickly and efficiently. He could have got a higher rating if he'd brought me a bottle of scotch."
"The technician was polite, on time, and informed us of the condition of our equipment."
"Tech was on time, polite and courteous. Always happy with the techs from D & K."
"John arrived on time and was very caring and committed. D&K service experts are very customer-focused."
"Professional service. Respect.
"Technican was prompt efficient knowlegible and very courteous and friendly."
"excellent work booked year in advance."
"Technician was on time, well prepared, courteous, and efficient"
"The service technician was earlier than he said he could come and that let me get on with my day. He wore booties when he came into my living space. He answered all my ..."
"I did not find him very friendly. I realize he is there to work, but I more or less had to ask questions for him to explain my bill. In the past they have always told me ..."
"Your tech was very pleasant. He appeared to be quite efficient servicing both my furnace and air conditioner."
"Knowledgeable person, able to detect if something was wrong with air conditioner"
"The service tech Wallace 302-00008 was polite, friendly and very helpful. He even adjusted the flame sizes on the gas stove burners. Cleaned up the mess he made."
"Josh explained what he did and was, was very pleasant, informative and qualified in addition to taking off his boots, cleaning up and in general being most respectful of ..."
"The service by this service-man met all our expectations. THANK YOU"
"Friendly and knowledable staff"
"Wallace is very efficient and we trust him to do a good job. We always request him and book for the next year while he is here to service."
"Jessie was friendly and informative. He performed his duties efficiently."
"Josh was very friendly and professional"
"Very professional and knowledgable. Answered every question
A great representative for your company. His compatentency and reassurance make us feel very safe. A true ..."
"Thanks very much to Olivia the nice lady who took my call and set the service visit up for me after normal working hours. I was blown away by how proficient and fast you..."
"Service Rep was extremely knowledgeable and courteous. He took time to explain very carefully my heating needs."
"Very personable and professional "
"he services technicians were great people and did their job well. Polite, on time, knowledgeable etc. The rating lower than 10 is given for corporate policy.
When I pa..."
"They were there when they said they would be and explained the work on a friendly professional manner"
"On time, courteous, efficient, communicated condition of air conditioner and replaced furnace filter. "
"He was friendly and efficient and there was nothing to complain about."
"Mike is very professional and pleasant. He is very knowledgeable about our systems that we have purchased through D & K. "
"The person was polite, clean, friendly, informative and not pushy."
"Wallace has been servicing my home cooling, Heating appliances etc for many years. He is always polite, courteous and friendly and does a perfect job.
D & K are the only..."
"Did a good job, courteous timely"
"Wally has always given us A1 service. He is an excellent tech and really knows his job."
"Service done on time pleasantly and professionally"
"To date, have not had a bad experience with D&K. Always great service."
"Efficient and thorough and quite willing to explain what he is doing"
"Very thorough job done on all units serviced."
"On time, efficient, professional and friendly"
"He was very professional and knowledgeable"
"Mike was friendly, professional and able to answer our questions."
"Was not happy air conditioner was examined. We booked this appt more than 4 weeks ago. Yes, it was raining. But it tends to do that at times. It ****s to get wet but that..."
"I e planned the problem to Josh and he asked a few questions, and then went to work doing his
Job. When he finished he explained everything to me. I asked questions th..."
"Timely. Thorough. Very nice and affable.
Company stays on top of maintenance which is a comfort.
"Had concerns with air conditioner and the technician was very helpful with checking everything out and explaining what he was doing. "
"This guy was excellent and very helpful "
"because Wallace is your # 1 guy"
"Wallace always does a terrific job."
"Just, sorry to hear Josh is leaving??????"
"Technician was very pleasant and efficient"
"Technician was very pleasant, quick, efficient."
"Wally is friendly, efficient and professional. He performs his maintenance with a minimum of of intrusion yet is always available to answer questions. Everything runs wel..."
"The technician was excellent !!"
"Nothing is perfect. The agent was sick and should not have been spreading his germs."
"Arrived on time/ Did what he said he would do. Cleaned up after himself. Reported to me after he was finished."
"Tech was on time (as scheduled); very thorough and shared his knowledge with me."
"The Maintenance Technician, Jessie Densmore, arrived on time and completed the air conditioner assignment quickly and professionally. He was very customer-focused ... p..."
"Josh was extremely conscientious toward his job."
"Wallice is always professional and efficient. "
"Tech very respectful of our property, courteous, and efficient at his job. Very pleasant and likeable."
"always on time. Quick and efficient service"
"Professional, prompt & friendly"
"Professional and courteous service"
"Josh arrived at the pre-arranged time for the service and was most courteous and thorough with his inspection and cleaning. Hope he will be assigned our home again next ..."
"Arrived on time,gave maintenance advice for air conditioner"
"Good service. No problems."
"Excellent service - on the job or in the office!"
"Technician was polite, efficient and answered my questions promptly to my satisfaction"
"Tech was knowledgeable, courteous, helpful, efficient."
"Jessie explained the work done by him on the furnace."
"what he did was fine, however we were not happy that he shut down our fireplace. We do however acknowledge it wasn't his doing."
"Tech was on time, did the job quickly and efficiently, and left everything in working order when he left. "
"Jessie Densmore came in, did the job,told me about rebates etc.
"The technician was very polite and informative professional and on time. To further add to this experience when I trouble with filling out some of the on line forms Oliv..."
"He showed up on time and was courteous and helpful"
"Wallace always friendly and professional. He noticed a hairline crack in fireplace and told us the steps necessary to get it replaced through the warranty"
"Polite and business like"
"Technician seemed unsure of himself, consulting the client's owner's manual along the way and eventually declaring the ignitor module in need of replacement. Then after h..."
"Service person did not have the required part and had to leave and come back to complete the job. The pressure switch needed to be replaced and the price for the switch w..."
"Representative was informative and willing to answer questions."
"Wallace showed up on time, seemed very knowledgeable and left everything functioning and clean. Also, he was very pleasant and personable."
"technician was knowledgeable and friendly"
"Mike does his job well and is informative when we ask questions."
"Our unit is new. Instead of the company suggesting to check outside vent which according to the agent is common. It should have been done over the unit as it is new. Mone..."
"Efficient and fast installation. Equipment works very well."
"Tech was on time and very professional and knowledgeable. "
"He was on time, efficient, friendly and cleaned up!"
"WE FOUND THE TECHNICIAN VERY RUDE AS WELL THE PRICE OF THE PART WE NEED IS ABSOLUTLY BULL **** THE PART IS WORTH ONLY 50.00 MAX AND THEY WANT TO CHARGE 322.00 "
"Prompt replacement of out of stock filter."
"Wallace came to clean and tune-up our gas fireplace. When I mentioned that the fan in it did not work, he spent a good 15 minutes helping me trace the circuit in the bas..."
"Mark was very informative and pleasant. Ordered the parts immediately but made sure we had heat till he was able to repair the furnace. Very impressed with the woman on..."
"Very nice and professional service"
"Very pleasant Tech (as per usual); on time arrival; care taken to ensure tidiness; courteous / informative answers to questions."
"same day service and the problem was fixed"
"Technician was pleasant, courteous and helpful. "
"Considerate, knowledgable and friendly service"
"Explained everything that was done. "
"Service technician was friendly and personable. "
"Wallace is the best. Very friendly and courteous. Very obvious that he takes great pride in his work."
"SERVICE WAS QUICK AND INFORMATIVE"
"Good professional services"
"Got moved to another date a week later due to sick calls they had "
"Tech was good enough to adjust the appointment timing when we ran into a minor issue with the time. Was very professional when carrying out the job"
"Technician works effeciently and is customer focused."
"Found ad fixed the problem within a short period of time"
"Always confident I will receive service from experienced and knowledgeable technicians."
"On time, professional & friendly"
"Technician, Jeff, was very pleasant and knowledgable about the product and service."
"The cost of $450 for a control card for our furnace was we feel very overpriced.
That much of acard for a computer would have cost much less"
"Excellent customer service and very friendly technician"
"Technician was very knowledgeable and helpful"
"Same great service as in previous years."
"I learned quite a bit today. As Jesse was working he was explaining what he was doing and why"
"Jessie was very personable. He made sure that I understood everything and wanted to be sure that my questions were answered. He did the work in a timely manner."
"Very thorough and courteous."
"D & K techs will always take time to answer any questions"
"Was disappointed that my appointment was cancelled and had to be rescheduled. "
"Service Representative was very thorough. "
"Mark your technician very sociable very good very knowledgeable."
"Josh was very pleasant, explained what He was doing and was very thorough
in each step of the service.
I would like to request Josh for future service.
"Very thorough and efficient"
"Technician was prompt and did his job with expertise."
"Found the problem quickly and remedied it"
"The technician was on time . Answered all questions and explained all work done. left the furnace area clean."
"Technician arrived on time, was proficient in his work methods, and quickly corrected a slight freon overcharge issue."
"On time. Answered all questions. Polite. Tidy."
"Josh is a great technician..friendly and very knowledgable"
"Police, efficient, took the trouble to warn of excessive water used by humidifier.
"Appt was set up early & conveniently and the technician was fast and efficient"
"Mark inspected the chimney liner & advised it must be replaced within 49 days to avoid a gas shut off. Mark called to obtain a quote for the cost of replacing the liner ..."
"I called at 7:30AM as my furnace would not come on and it was -4 degrees outside. I was told a tech would arrive between 8:00AM and 10:00AM. At 10:30AM I called back to..."
"Technician showed up on time and was polite and efficient."
"The technician was friendly, courteous & explained his cleaning & checking process."
"Tech was very polite even ran to the store to make change when he was done so I would not have to drive to Belleville office to pay."
"Jeffrey was very friendly and helpful and explained everything that he was doing and showed me a few things that I needed to do to keep my system running as efficiently a..."
"very professional. provided insight to potential issues."
"Your service technical was very professional. I was very satisfied with the work he did. "
"Always great service from Mike
"service technician was very pleasant, helpfull and efficient. "
"They were prompt, curious, and prepared the problem at no charge."
"Your technician Wallace always services my furnace, etc. & is very thorough.
I feel very confident in his workmanship. He is always pleasant & polite. "
"No issues, or attempts to oversell"
"The technician was punctual, called ahead, was polite and explained everything then asked if we had any questions."
"Jessie is a very polite and he explained everything to me
and what he was doing was to perfection. Hope I get him again
as he is very thorough."
"Jeff arrived at the start of the allotted time frame. He was very courteous and efficient.supplying detailed tech notes on my receipt. I had a few questions for him whic..."
"The technician took the time to ask me questions and then to explain what he did while there. "
"The technician was on time and kept us fully informed of the tasks that he was undertaking. He provided detailed information about the performance of our furnace and ful..."
"On time and provided informative information"
"time of appointment was changed to a later time on the same date. Technician arrived within the new appointment and promptly completed the service."
"He appeared competent and knowledgeable."
"Technican was very efficient as well as being very personable."
"Mike was on time, excellent in his work, overall great-thanks"
"Service man showed up on time. He was friendly and informative. He left a clean work site."
"on time and good job done"
"Service was on time, a polite, tidy, efficient tech. (sorry I forget his name). Solved problem quickly."
"every effort made to accommodate customer"
"Problem described to the technician and he knew exactly where the trouble was (start/run capacitior fro haet pump fan motor)."
"Because you can't get any better than Wallace, he knows what he is doing"
"tech. was informative candid and very easy to speak to"
"solenoid on recently installed humidifier not opening. technician drilled out the orfice with a too big drillo & left water valve turned way down I realise that this is a..."
"Pleasant young man. Completed job and answered questions I had."
"Mark quickly diagnosed the problem with my boiler and arranged to order the necessary part. He also got it working so I would have heat in the meantime."
"On time, efficient, knowledgeble"
"Technician showed excellent knowledge, friendliness, very neat and clean in his service task."
"Great service with a nice friendly guy"
"Very nice young man. answered questions. left everything neat and tidy"
"Mike always does a great job and is very thorough."
"The technicians are always courteous and informative with information needed."
"Always excellent, knowledgeable, friendly and considerate service."
"The tech provided excellent service but,the appointment time I had asked for was between 10-12 am. Someone had moved the appointment from 8-10. My wife caught this on the..."
"Courteous; on time; efficient; tidy; not pushy about upgrading or buying addition unnecessary options"
"Your technician was prompt, polite, thorough, informative and helpful. He definitely is customer focused which is refreshing to see. "
"Very competent, courteous and polite and completed the job efficiently."
"technician punctual and polite and provided necessary information-phone person also efficient when booked the appointment "
"Mark has been inspecting and doing maintenance on our furnace for years. He does a great job and is very friendly and knowledgeable. Takes the time to explain things to..."
"Josh was punctual, professional and very personable.
Even my dog Buster liked him!"
"Technician was prompt, courteous and seemed very knowledgeable."
"Always have and continue to receive great friendly service from D & K"
"Fast and knowledgeable "
"we like the technician we had --and have had him before"
"Great tech, thanks John"
"friendly, courteous and helpful"
"He was efficient, polite and efficient; as always put the booties on over his boots."
"Good explanation of required improvements and recommendations."
"This is the 3rd year in a row that Josh Bolduc has serviced our furnace and our hrv units. He is one of the most professional service technicians we have ever had servic..."
"Polite, professional.... explains stuff...."
"Jeffrey explained everything to me, and read all the stuff on the bill. He was very polite and personable and conversational."
"John arrived on time and did an excellent job."
"very friendly mindful takes off his shoes or else has booties on took his time and did not rush through any part of cleaning have no complaints at all "
"Technician was thorough and briefing was informative."
"you used my name in your advertising WITHOUT my consent. Please remove my name from your ads. "
"Reviewed everything with me before and after installation of humidifier"
"Very thorough work by technician. Friendly and helpful, offering tidbits on how to better care for our furnace & air conditioning system. Also, the technician didn't rush..."
"Work was done efficiently, technician explained the results of his work, and arranged for renewal of maintenance contract."
"Wallace arrived on time. He was courteous and got the job done quickly.
He even put covers on his shoes when he went in the house."
"Friendly, thorough & professional serviceman"
"Mike is always friendly, professional, helpful and ready to answer any questions that I may have. "
"Previous years the technician has walked me through what he did and found. This year just a quick finish. Didn't think of it till he left. No idea if he found anything fo..."
"I was expecting to payout more than what I could afford on my air conditioner because of its age. It's depressing when you know you have to go without more than you have ..."
"arrived on time. polite and friendly"
"He was on time. Was very polite and explained any questions I had."
"The guy came the day we called which was unexpected but welcomed. Made us happy. He knew what he was doing and was a good worker. The only drsw back which isn't a big dea..."
"Jeff was very helpful, informative and courteous."
"Jeff was very thorough, explained everything well, very courteous, even pointed out a potential issue with our hot water heater. Very pleased."
"Prompt, Polite and repaired the problem. Airwigs in the Air conditioner!"
"Mark recognized the problem right away and fixed it."
"Without exception,every one we have dealt with over the past several years has been polite, prompt and very professional.Each has been patient and each has had a great s..."
"I feel the technician (Josh) was very efficient in checking everything to make sure the equipment worked at maximum efficiency and took the time to answer any ques..."
"Timely response to requested service ."
"He was very helpful in answering our questions."
"Jeffrey came in to our home started the service and when he finished he told us what the problem was and what had to be done to solve it. He did not have the part in hi..."
"He was efficient, neat, polite and explained things so we understood."
"Only once have I been dissatisfied with your technician. I understand that he4 is no longer in your employ."
"On time, courteous, went the extra mile to do some re-caulking for me"
Fixed the problem right away.
Helpful, courteous manner."
"Wally has always provided excellent service. He is very efficient, knowledgeable and very friendly."
"He was very courteous, came in a timely manner, did not rush and appeared to know what he was doing."
"Service man was knowledgeable & very pleasant"
"This technician is up to date in the technical knowledge required for my AC and the furnace. Last year the technician for the AC did not know the system He asked me to p..."
"very efficient and good work."
"Wallace arrived at scheduled time. Explained everything, and made sure our next service was scheduled."
"Dispatcher courtesy, service arrived on time, clean, pleasant and thorough"
"They were here on time and worked well and cleaned up."
"This man went beyond the call of duty. he went around the house, closed all the windows before he left. I had to be at the hospital with my daughter."
"He told me everything he did and what he was going to do.
"tHEY WERE QUICK TO RESPOND TO MY PROBLEM ON A HOLIDAY WEEKEND, INSTELLATION WAS GREAT!"
"I would like a complete report on what was done by the man."
"Mike was very polite, personable, and provided the service in a timely manner."
"Very polite, courteous, fast and efficient"
"Wallace is always early and does a great job every time. He explains what he is doing and is always pleasant!!!! Top notch!!!!"
"He did the job. Then worried about a safety issue outside. He cleared the problem himself and investigated a long term solution. What he was thinking about, your office a..."
"Always a courteous rep.
Cleans up any mess
Perfect to have a clean functioning furnace/air conditioner"
"I am always impressed by your tech's knowledge even when I thought I knew what the problem was and of course I didn't...!!! but he knew straight away what it was."
"Everything was done very efficiently and with such respect for my home."
"The technician was very friendly and helpful. He showed us how to clean our air conditioner, and slowed down the fan to help remove more humidity from the house. He see..."
"He was very thorough and informative when I had trouble with our thermostat."
"Courteous, knowledgeable and friendly service. Explained all actions and steps as required and offered helpful suggestions regarding equipment and best results."
"techican was very friendly, efficient and advised me what he was doing and why. "
"John is an excellent service technician. He works quickly and is very caring and customer-focused."
"The technician arrived early, worked efficiently and finished in a timely manner"
"Excellent, quick service. Wallace was extremely efficient and helpful!"
"Tech, Jeff I think, arrived on time, was polite, efficient, thorough and informative."
"Technician was courteous, careful and informative."
"Tech. was very helpful,extremely pleasant and well mannered"
"Job was completed in a timely fashion, technician very neat and pleasant "
"The technician was very friendly, efficient, and came right on time. "
"John was on time. He was personable and did the work in a timely manner."
"arrives on time, friendly, courteous, covers outdoor shoes. Completes work and explains what has been done"
"Technician was polite and helpful, explaining what he was doing."
"Technician and did a excellent job. He did not miss anything and we were very pleased."
"While the service provided on the day was excellent, we did have to call D&K back two days later to identify and replace a failing "pressure switch" on our furnace. good..."
"Joshua was very professional and extremely helpful. He worked hard while he was working on the equipment and was also very friendly. He represented the company well. Ther..."
"Service on time and completed well"
"The guy who came out - I forget his name was knowledgeable, professional, and very helpful and friendly."
"Professional, complete service meeting all expectations"
"Service man was friendly, put paper covers over his boots, answered all questions, "
"He was prompt, polite and corrected the problem with the pump."
"Pleasant and informative service rep"
"He was excellent, polite and professional !!!"
"Tech arrive late for appointment, a phone call would have been nice."
"John was here on the day scheduled & on time"
"he was friendly courteous and cleaned up after"
"The tech did a good job and worked efficiently"
"Mark is thorough, efficient, helpful and very personable. He found that the one part in need of replacement was on warranty, contrary to what I had been told on the telep..."
"Service was acceptable and completed."
"Technician was friendly and did a thorough job. Kept me informed."
"Your technicians are very good and friendly, I picked No 1 because we are not satisfied with the service and attention from D&K themselves. We asked about 3 times for ..."
"Super friendly technician. Very knowlegeable as well. Quick, efficient even on a Sunday morning!!"
"Polite and explained everything he did clearly and understandably"
"The technician was on time and changed into clean footwear when he entered the house and was polite and courteous throughout his visit."
"Prompt, courteous, professional friendly"
"Wallace is thorough, knows what he is doing and cooperative. He works cleanly and is excellent to have around. I look forward to his visit each fall."
"Josh was very professional and personable. He was obviously very thorough & knowledgeable. I even telephoned in my satisfaction with the service call."
"On time, neat, explained inspection, recommended operating procedures and explained warranty benefits."
"The service is always as scheduled, everyone is always courteous and efficient"
"The technican was very prompt, friendly, professional and expained everthing he was doing."
"quick service and solved the problem"
"Service man was very pleasant. He was a bit slow."
"Mike was on time, pleasant and courteous. He provided the service in a timely manner."
"TheTechnican was very informative and through. He explained everything he was doing and the performance of our furnance."
"He was quiet, quick, efficient, neat and very polite."
"technician advised us how to set our hrv system for summer/winter==something that we had not been told anytime before in the 7 years we've had it
"Tech arrived on time, did excellent job, had the required replacement furnace air filter in the truck ready for me. "
"great service talked a lot"
"completed in a timely/thorough manner in accordance with considering busy times here at the daycare"
"no hassle, courteous friendly tech, arrived during his scheduled time"
"Efficient, no worries, courteous, friendly"
"a polite serviceman who did an excellent job."
"He pointed out a pulled apart vent on hot water tank. We called reliance to fix."
"Very polite and explained all the servicing he was doing."
"The technician arrived within the time frame provided and was courteous and informative. He also provided some safety information when we had a plastic bag too close to ..."
"Your technician was very thorough in his work and solved the problem with my air conditioner. I could not have received better service."
"John arrived on time. He found a problem with a capacitor and professionally explained why it should be replaced. Great product knowledge."
"Efficient and knowledgeable"
"things were a bit confusing when discussing cost - had both furnace and AC serviced, apparently there are changes in how it gets coded and charged and the $50.voucher I h..."
"technician was friendly and courteous. he wore his slippers in the house and finished the job in good time"
"He was polite and knowledgeable."