Reviews

"Service tech was very knowledgeable and friendly. He took his time to explain what he was doing and what needed to be repaired, and the reasons why. "

"great and easy communicator; very friendly; knows his stuff"

"Prompt Service"

"Friendly and prompt on the phone and repairs completed satisfactorily"

"Friendly, knowledgeable, efficient, punctual, courteous "

"Very pleasant and made no effort to push us for a decision. were pleased with the result"

"Man was on time and fixed problem "

"Josh is very personable and explains his actions "

"Quick, efficient, courteous service."

"Fixed the problem at a reasonable cost"

"Service technician was friendly and took time to explain what he was doing."

"They cancelled last minute. When your coming on a weekday, people have to take time off work. I understand that unforeseen things happen but D & K should’ve had another t..."

"The techs went above and beyond to insure the fireplace was installed as I wished, they returned to the shop to get solid elbow for the vent to insure that they cold use ..."

"Solved the problem quickly. Observant & gave me additional information.. Very direct & to the point."

"Service was done on a stormy Sunday and wait time was very reasonable. Mark is always quick and efficient, with good conversation. We request him when possible as he has ..."

"Proper info"

"Always have the same technician"

"Always do a good job "

"tech provided info that we did not know on the fireplace that probably saved us a service call later on"

"Technician left black fingerprints on a white fireplace. Prints cannot be removed or cleaned. They are permanent. Very disappointing!"

"Shaun came prepared, had looked up our account and knew what ac and furnace we had, explained what size ac the size of our house required, gave clear and understandable e..."

"No followup by technician after last call. Fireplace still not functioning."

"Our furnace was not working. Called your office and they sent Josh here right away and fixed the problem quickly. "

"Prompt, and was very knowledgeable. Fixed a problem with the new propane fireplace installed by D&K last year that we have reported on a number of occasions. This was not..."

"The men came on time and did there job properly and cleaned up their mess"

"Excellent service"

"Wallace is an excellent service person very friendly and very knowledgeable "

"He was on time,efficient,business-like & personable."

"Arrived on time...very personable technician"

"Greg was very helpful. WelI informed. Very Pleasant & polite HOWEVER - the new thermostat is not functioning properly. I have called the office & someone will be h..."

"Colin did not provide us with the information we were asking for despite asking him several different times for the cost comparisons and the details of the advertised spe..."

"Quick & Efficient Service"

"Quick courteous response to our issue "

"very efficient explain himself with all the questions I asked."

"on time and understanding of the problem"

"Good job done "

"very friendly and courteous, also knows his job very well."

"Initial information given to us was wrong, but later corrected."

"Wallace has excellent experience, technical skills and people skills and is a great mentor for his trainee"

"In and out job done. No fuss, no mess."

"i still haven't heard from anyone following up on the service visit. have called the office 3-4 times since but still awaiting a follow-up. "

"Came when said and assessed problem "

"Wrong part sent"

"Was very confident and was skilled at the workings of our furnace. Answered questions we had about the furnace. "

"Extremely polite, removed boots, and explained things"

"Technician was very knowledgeable "

"Courteous, friendly, efficient, expedient. "

"Always satisfied with the work performed."

"if not happy with you I would not keep going back for service "

"Everyone from D&K has always been very kind, respectful and professional. We have never been unhappy with the service we receive."

"prompt service"

"Understanding if the issue and investigating the problem thoroughly "

"Customer service wasn't up to par I believe. No call to inform me that the service technician was going to be late and I had to call to the office to ask about????? Doesn..."

"Keith came over quite quickly, especially with the lousy weather in the county Fixed the issue and showed me how to program my new thermostat."

"On going lack of humidity in the house. Still waiting for a solution"

"friendly and efficient "

"Jessie was great! He was prompt and explained things to me about my furnace."

"He located the problem and has arranged to come back to correct the issue. We expect to hear something by tomorrow."

"On time courteous answered my questions "

"Efficient "

"efficient, courtesy service no problem "

"Fast efficient and courteous as always."

"Fast and efficient work. Courteous and very knowledgeable."

"Excellent response to a furnace failure by the after hour call number and service technical who attended within the hour. "

"Friendly, respectful, knowledgeable "

"Came quickly, sourced problem and provided resolution to problem"

"Mark always provides excellent service."

"fast friendly service"

"really appreciated installers coming out on Saturday morning when I desperately needed a new furnace is such a cold snap!"

"Am always satisfied with the service I receive. In addition, Mark checked the vent filter in the kitchen and cleaned it for me. "

"Serviceman on time and cleaned up"

"efficient and professional"

"Serviceman was polite, answered my questions and did a neat job in a reasonable time frame."

"we were satisfied "

"He was very informative and polite."

"Mike (the service technician) was very friendly and professional. He explained everything he was doing to me so that I could understand it and he answered all of my ques..."

"on time, explained the problem"

"John explained the problem and we were very happy with response time."

"When I opened my HRV, I found that there was a small wasp nest which gave me the idea that the inside of the HRV had not been cleaned, the filters not washed, etc. I as..."

"the technician was very friendly and did an excellent job"

"Technician was not very friendly! We had to convince him that something was not right!"

"SERVICE WAS QUICK"

"In providing annual service for my furnace and HRV, Mike took the time to explain a few things to me and patiently answered all of my questions. "

" Very good service"

"Mark an excellent service technician and does excellent work."

"Knowledgeable and friendly service. No issues "

"Punctual, Pleasant, Efficient."

"Courtesy and always removed his footwear."

"I have no problem with any of your technicians todate. "

"I have always had excellent service from your technicians (e.g. Wallace and Jessie), and Keith followed in that tradition. He was very pleasant, respectful and efficient,..."

"service tec was quick at fixing the problem once the part was located"

"Great cleanup. Very professional during installation."

" Purchased major dehumidifier from D&K about 51/2 years ago, major part failed, past warranty. D&K honoured warranty and replaced unit with a brand new one. Extremely ple..."

"Greg arrive on time and completed the work efficiently in a reasonable amount of time; he was friendly and answered all questions asked. Will welcome him back gladly next..."

"Problem has not been fixed. Have had problems with this since we purchased the heat pump."

"Friendly, courteous, efficient, knowledgeable, helpful& resppectful"

"Keith resolve the issue right away. Very professional and efficient."

"Always prompt, courteous and explain findings. Impeccable cleanup"

"I HAVE ALREADY FILLED ONE OUT BUT WILL FILL OUT ANOTHER ONE .Mark is the best he IS A GREAT tech. He serviced all 4 appliances, stove, HRV, furnace and heat pump. Very th..."

"The technician was polite, thorough and helped me understand how my furnace works. "

"I waited 3 weeks for a return call - was told I'd have to pay for a part on General-Aire Humidifier that was installed by service experts 3 years ago. Every year they hav..."

"Technician didn't say much of anything"

"YOUR SERVICE REP S VERY CAPABLE AND CONSIDERATE. I RESPECT HIS OPINION AND HIS HONESTY. "

"We were reminded of the appointment, your employee arrived on schedule, was pleasant, answered our questions, helped us understand the humidifier, cleaned our furnace, go..."

"Keith politely explained what he was doing and answered all my questions"

"Thought they were coming at 8a.m. So had to make a couple of calls to find out about the delay. "

"very thorough"

"Great service, needed a couple of visits to finalize a decision"

"Mike is the best. Honest, dependable and willing to give advice re care and upkeep of furnace and ac"

"Josh was able to answer all my question well, informed me on key details. We will definitely use you guys in the future once we figured out what we are doing with our fu..."

"Excellent service"

"My dehumidifier purchased from D&K died and after much frustration try to get it fixed, D&K resolved the problems and installed a new dehumidifier even after my warranty ..."

"Mike was thorough, straightforward, and plain speaking. Very competent."

"Personable, helpful, efficient, not rushed, timely"

"On time, fast repair and checked for leaks before leaving. Good to deal with."

"D&K's processes are great. Easy to contact, easy to deal with. Appointment process is very good. I was however given incorrect information in one interaction and misle..."

"same day service"

"It took a very long time between when the problem was reported and when the spare part was ordered. This is unacceptable when the furnace is inoperative in the winter."

"Wallace has provided fine service to us for years and has always deserved this rating."

"Very informative and professional"

"Prompt professional and courteous"

"Wallace's friendly attitude, thorough knowledge & cleanup & excellent communication skills."

"Service was excellent, however ,parts took an unacceptable 2 months to arrive .I had to make many calls, communication could have been better"

"Very pleased good service"

"If it didn't cost almost $400 I would rate it higher!"

"The technician was on time, efficient and friendly. "

"Effective communication. On time. Didn’t leave a mess behind "

"Furnace still not working properly"

"Jesse was very prompt, pleasant - told me exactly what he was doing - was keeping an eye on everything. Everything tidied up well."

"Very courteous and knowledgeable"

"Very knowledgeable Very helpful"

"The "new guy" did a great job!"

"Very efficient, arrived on time"

"He knows what he is doing and is polite and efficient"

"Wallace did an excellent job and when he left the stove was working. Even got our remote control to work!"

"Satisfied"

"Shawn assessed our current set up and explained the options that we had. He arrived on time and with the equipment he needed"

"Very friendly service and was very helpful in providing answers to my questions"

"We were treated with respect and utmost courtesy from the consult( by Colin) to the instillation of the water heater. The two young men installing the water heater were..."

"Gregory the technician that serviced our furnace did a really good job and answered and gave us lots of good advice and information"

"pleasant, helpful ,answered my questions, polite , friendly am very pleased"

"On time, professional, neat (did not leave soot). Gave us bad news in a direct way. "

"The service person identified the problem quickly and repaired it quickly and properly."

"Dustin and Nick arrived on time, bringing with them a polite and courteous attitude. They answered all my questions about the HRV installation, and completed the job in a..."

"Certainly an improvement from my first encounter "

"Everyone from office staff to technicians were professional and very knowledgeable."

"Excellent serviceman. However, my appointment was at 2 pm and I received a confirmation notice at 1:30. I was out and did not have my phone and the technician was about t..."

"He came early and was very thorough. "

"Everything that was done was excellent. Very happy with this part of the service. Told that I need a very common part and didn’t have it to put on and now will be charged..."

"My email request was clearly not read. I clearly stated that I did not have gas service to my house, when I requested a consult to install a new hvac system. "

"Tech was neat and professional, Good attention to detail"

"Did a good job and explained what he did."

"Very professional and dealt with the problem "

"Mark always does a great job and explains what he has done"

"Timely and knowledgable "

"Quick service , pleasant technician ... on time "

"The D&C technician was professional, friendly, and did a good job - and left the work area clean and tidy."

"Gerry came right away, gave us great advice about how to save energy, and removed and replaced our heating control with a model that is less expensive and far, far easier..."

"Excellent service "

"Agent was pleasant and willing to explain issues. Issue was resolved."

"Very friend.y and helpful staff."

"Jesse was really friendly especially since my new furnace wasn’t working after 3 days. "

"Work done efficiently "

"Very courteous. Answered many questions about future energy options, age of current system, and troubleshooting, all very patiently. "

"Service was required to satisfy Union Gas with respect to an infraction, therefore time was of the essence to me. Unfortunately I had to wait 6 weeks for service, which c..."

"Original technician service for our old furnace was excellent. Sales person didn't explain payment plan very well - no mention of interest or that it was a 15 yr. plan. ..."

"Service tech knew exactly how to correct the problem. He was in and out of our house in 5 minutes."

"Reliable friendly technician"

"Answered all my questions, was prompt and courteous "

"The service provided by the technician was excellent. There is a problem with my gas fireplace insert and a part was required. It has been several weeks since the service..."

"Excellent communication skills."

" Always works to please us and be prompt with service and thorough With work"

"Greg did everything expected, plus answered questions, both related and not directly related. He was on time, in spite of the fact that in speaking on the phone with a D&..."

"The service person came on time and fixed the problem quickly and properly"

"He just did the job"

"Did a good job. Friendly."

"Although he said he could repair an oil furnace, he did not have the proper equipment to clear it. You sent the wrong service person. I gave you a 3 because he was polite..."

"Sales rep (Colin) arrived early, calling ahead to make sure early arrival was ok. He brought with him a courteous attitude, answering all my questions directly."

"Jessie was very competent and easy to comprehend. Knowledgeable and on time. Hard to beat these days! "

"Jesse is very efficient and explains things to me when I ask questions about things that I am not sure of. A very good Technician."

"On time, thorough, courteous and honest Very knowledgeable and nice "

"Michael was very efficient and quick. He explained what he needed to do and got us warm again quickly."

"Mark always does a great job and conveys what was done and why "

"Keith was prompt, personable and efficient 0 all good!"

"Keith was on time for the call, polite and well groomed, and knowledgeable about his work. He used boot covers while working indoors, thus keeping the house clean on a ra..."

"Service techs knowledgable "

"Courteous and professional "

"Efficient and careful. Not intrusive and csreful."

"Fast helpful service"

"Keith came early ,got right to the job and completed cleaning both furnace and fireplace within two hours."

"well informed and courteous. "

"Your technicians are friendly, professional, and do very good work."

"Thanks Wallace for your always excellent and efficient service."

"waiting since Feb for defective free standing Regency heater to be fixed finally got it working Nov 26.. was a recall on first defective part so finally got that fixed S..."

"Efficient, knowledgeable, polite. "

"The second visit seems to have worked. Thank you Josh Davidson!!"

"Prompt, courteous, efficient and explained results"

"Rather technician was efficient and polite."

"prompt response time"

"Wallace has been servicing our equipment for many years now. He has always been thorough, professional and friendly. He has always left the work area neat and clean.We ..."

"able and confident tech please note change to internet address"

"Technician was friendly, quickly found the issue, replaced it promptly"

"No sooner had the technician left when other problems arose!!! We called and have not had any follow up!!!"

"Wallace arrived at the time booked. Was efficient and helpful."

"Knowledgeable and courteous service."

"Greg spoke of his years of tech service experience which is gratifying to know you have a highly qualified service rep. at hand . Clean /efficient /answered all question..."

"Greg was on time, very friendly and explained everything regarding the service. A part is needed and he explained why and it’s use. He put booties on his shoes to walk t..."

"Josh was extremely helpful in explaining everything to me."

"Very timely show up and very timely completion with excellent results."

"Michael is an excellent and experienced tech, he took the time to explain the system installed and also made sure we understood our complete system installed by D&K."

"Mark was very thorough and carefully explained what he did. He was very pleasant, answered all our questions and we felt very comfortable having him work in our house."

"ARRIVED ON TIME, ANSWERED MY QUESTIONS, WAS QUICK AND EFFICIENT"

"Very thorough with his diagnostics. Carefully explained the work being performed to find out what the problem was.Was very pleasant and had excellent product knowledge. "

"We always book our annual cleaning.service appt. with Wallace. He is professional, friendly and we feel confident in his work. "

"John was professional and on time, early actually! He removed his shoes on entry, without having to be asked. He answered all my questions about the system. It was quite ..."

"I was extremely satisfied with the timely repair and with all the answers to my many questions (added to the fact that the technician vast experience was a huge positive ..."

"Expert advice on all products. New what he was talking about. Highly thoughtful of your Company. Likes fellow workers. Explained what he was doing. Helped with t..."

"Prompt, Professional, Knowledgeable & Friendly"

"Mark recommended replacing whole pilot assemble instead of just the thermocouple, if the pilot didn't stay lit. He requested the office check for availability of parts & ..."

"Tech was pleasant, helpful and on time."

"technician very professional, polite, and pleasant"

"Wallace has serviced my equipment for many years. He is always professional & efficient."

"technician very prompt and efficient"

"Jesse was very informative, explaining what he was doing and why. The most thorough cleaning and servicing our 10 year furnace has ever had."

"Mike did a through job as far as he could go. We are still experiencing very low humidity & are expecting a call from Jerry? "

"Mark quickly diagnosed the problem and made the repair. The system is now functioning properly."

"Mike is always quick, neat, polite,knowledgible and informative"

"Already submitted this survey, anyhow, the Tech was awesome as usual. Friendly, Polite, courteous and did a great job. Could not ask for better service"

"Mike is very polite, easy going, clean, and efficient!"

"Wallace is efficient . considerate and we will miss him. Mind you I never had one of your people that wasn't good at their job. I have been doing business with D&K for ..."

"He found a problem we had arranged to order a new one. Cleaned the fireplace quickly and left everything in order"

"The service technician has serviced our furnace since new; he is very courteous and professional and knows our furnace thorougy. We continue with D&K because of the techn..."

"Arrived at appointed time. Polite, clean and good service"

"Because that is the way we felt."

"Technician very pleasant & professional. Service fast & thorough."

"Service very pleasant & helpful"

"I have always been happy with the service I receive and Wallace is an exceptional service technician."

"I booked early this year and got bumped 1/2 he before my window was up. Then I was given a reschedule that was 2 weeks out and told that it happened everyday and there wa..."

"Wallace is prompt, efficient, friendly and professional. He servies our furnace and fireplace and also checked our CO2 detector and made an excellent recommendation. Wall..."

"Very friendly and polite Technician who I have had here several times in the past. Josh is very professional and does excellent work. Give him a raise and hang on to hi..."

"courtious, efficient service"

"The tech was very professional. Polite and courteous to me and showed respect to my home. Keep up the great work."

"expert did good job. awnsered guestions and was friendly. we were given a phone call about an expert having a family emergency and updated about our appointment time."

"great service"

"Jessie Densmore was very knowledgeable and personable."

"The service man was not very sociable but he did answer my questions ,but he could of been a little more casually talkative.. .He only spoke when I spoke to him.."

"good communication , professional, "

"On time, personable and clearly competent"

"Keith arrived on time and was very caring. He recommended the replacement of a part and ordered for us. He is very customer-focused."

"Technician was very friendly & knowledgeable. He answered all my questions expertly. "

"The service technician was very good at his job. "

"The service was, as usual, first rate. I had no problems whatever."

"I'm sure I've answered you survey already, but he was fast, efficient and was great with our goofy dog, who jumps all over everyone."

"Very polite and professional. "

"The workmanship was well done and 10 is the only number could give."

"On time and professional "