D&K Home Services by Enercare Reviews

Average Customer Rating
4.7/5 stars based on 3,252 Reviews
debracook D.
belleville, ontario
"Jeff contacted me to set up my service call right away. Joe was knowledgeable, efficient, professional and polite. He fixed the problem with my furnace in a very timely manner. Thanks Joe!!"
michael C.
tweed, ontario
barb W.
madoc, ontario
"appointment was requested with very short notice due to a leaking hot water tank and your representative arrived on time, assessed the problem, gave us a solution and arranged to have tank replaced within 2 days...excellent service"
dennis M.
brighton, ontario
"Technician was very friendly and thorough and explained everything."
chris P.
grafton, ontario
"First appointment was schedule for monday. Technician did not show up, delays not properly communicated to me. Made another appointment for Tuesday for 8am-10am, was advised we would be first appointment. Called close to 10am to find out where tech was, advised he would be out within the hour after completing truck inventory. Tech did not arrive until late afternoon."
tom S.
frankford, ontario
"Technician showed up on time, answered questions we had about the furnace, informed us on the results of his inspection, seemed very knowledgeable, was friendly and very approachable."
boris M.
stirling, ontario
james L.
belleville, ontario
"Staff always great to deal with. Technician was friendly and arrived when scheduled. No issues except needing a new furnace filter."
catherine A.
belleville, ontario
"1st off the technician did NOT wear a mask . Not cool. Also he had a bit of a attitude. We are concerned about a gas smell and he was well there is nothing you can do. Not a great representative of your company."
eric H.
colborne, ontario
"They installed it pretty quick and they we professional"
stephanie M.
belleville, ontario
dennis M.
brighton, ontario
"Irwin was very thorough in his troubleshooting."
harold T.
belleville, ontario
lucinda C.
wellington, ontario
"Friendly Answered questions Made referral for humidifier install"
bob P.
belleville, ontario
"good work."
troy W.
brighton, ontario
"Still waiting for service"
rick H.
belleville, ontario
"The tech.was very helpful, honest and thoughtful. D and K was not able to complete the job ( hence the 9) due to a part that was not available until after the weekend for ordering. I had to call the original install company to see if they had access to the part for a Coleman furnace. They did. It was well below zero and having tenants needing heat I had to go that route for an immediate resolvethe technician from D&K was understanding and supportiveto me that was the best image and will keep me coming back to D&K."
dr kafka K.
belleville, ontario
"We are not satisfied with our fireplace: many of the vents for gas do not light up and we wonder if they are blocked or now defective. I am unhappy with the scratches on the bamboo floor: caused perhaps by "something" on the material shoe covers of the tech and/or the cleaning materials used on the fireplace."
dianne H.
roslin, ontario
"Excellent service"
catherine S.
picton, ontario
"Picking up furnace filters .Stephenie in reception was most helpful."
khalil R.
belleville, ontario
"Service should be more then this.."
fred H.
brighton, ontario
"My experience gets mixed reviews. The technician gets a high rating. The overall rating is low because we were without an operating furnace for four full days and nights in sub-zero weather. Why do you not keep essential parts in stock? Is this what I pay for in expectation that service will be provided when it turns out not to be so? The telephone receptionist gets a low rating because of her habit of repeatedly interrupting me when I was explaining my position, without even listening to what I was saying."
catherine R.
stirling, ontario
jim D.
marmora, ontario
"Mike was very knowledgeable about the Furnance not doing what it should be doing and the humidifier running continuously along with realizing there was a kink causing the humidifier to be leaking Mike also had to program the wireless air exchange thermostats as they were never programmed plus setting on fan is believed that it didnt need to be set on 3. When he felt he was uncertain about the thermostat he sent Gerald a very tech Savey person to come to sync the smart thermostat to the Furnance . the smart key pad wasnt hooked up properly to the Furnance. We were pleased to finally get all the issues resolved by these 2 men. I have rated the 2 other questions lower then Id like to but thats due to the mind confusion we felt about all being equipment purchased with D And K and poor installation. Had I not noticed the humidifier leak and other things like the lights not going on when I pressed them to do air exchange in house I wouldnt have mentioned it to Mike and shown him. We were just left with a lot of questions re big purchases. But at this time it seems like Mike and Gerald have come to the rescue and this was 6 months after the installation that I really was noticing issues."
bill T.
plainfield, ontario
"Did not charge us for starting pilot light - determined was probably because our tanks were just filled. Was only here for 5 min. REALLY appreciate that - always very happy with your technicians and your fair and equitable service. Keep up the good work :-)"
katherine G.
belleville, ontario
"Stefan was very thorough, explained how ro adjust my fan, etc. i feel mote confident using my fireplaces. He was very personable, covered his shoes. Excellent service that I received. Please send him to future calls."
penny W.
belleville, ontario
jenny L.
brighton, ontario
"Gerald is knowledgeable, helpful, purposeful, efficient, correct and pleasant. we are completely satisfied whenever he comes."
robert S.
belleville, ontario
"Professional service"
shawn L.
trenton, ontario
rachel C.
marmora, ontario
"came early, phoned ahead, did the job, was very pleasant and helpful."
peter C.
belleville, ontario
"We expected a full service including the aspects covered last year - The Humidifier and teh air exchanger. Teh technician said that would have to be "another visit" SInce we have used D&K to install the humidifier and clean all elements before I am surprised that you do not have this infrormation in your CRM or servici system. I do not think it is "my fault" since no one checked with us in advance about our expectations, but mine were "Same as last year". That includes bringing the appropriate filters and Humidifier filter. If you do not have a CRM or Service system I sell them and automate the service elements."
heather W.
belleville, ontario
"My furnace went off on the really snowy day last week so all technicians were snowed in but a technician came about 10 the next day Irwin was very professional Took his time Did a great job My vents on the roof may have iced up or been covered by snow"
roy T.
trenton, ontario
"On time, corrected problem."
peter W.
brighton, ontario
diane F.
wellington, ontario
"The technician was very good. He provided answers to my questions."
henriette H.
marmora, ontario
"courteous, informative, tidy"
steve C.
belleville, ontario
"The service guy was great but I was very NOT impressed when your robot phoned me to set up the service and then put me on hold for 15 minutes before a live person answered."
shirley G.
deseronto, ontario
eric R.
brighton, ontario
melanie R.
belleville, ontario
"Erwin is very professional and the lady on the phone was excellent and professional"
danny M.
wellington, ontario
"The technician was very professional and curteous"
harry E.
consecon, ontario
jean H.
bloomfield, ontario
"Very rapid service on a Sunday evening, technician was very thorough"
brad L.
demorestville, ontario
"I found the service technician (Gerald) to be very helpful, knowledgeable and easy to deal with."
pat H.
cobourg, ontario
"I was very impressed with Mark who brought the new motor for my furnace and installed it. He was very professional and it was covered by my plan."
shirley G.
marmora, ontario
"Excellent communication with service man..willing to discuss any questions ,very comfortable and easy to talk to about my questions"
george C.
belleville, ontario
"Technician showed up on time. Found major problem with the furnace and had a salesperson here within the hour. We had a new furnace and air conditioner installed the next day. We are very pleased with the service."
carol T.
napanee, ontario
martin H.
belleville, ontario
bruce W.
belleville, ontario
"technican was prompt and curtious. however I did not feel I had to call you to get an appointement.."
brian F.
tweed, ontario
"Was on time , put cloth protectors over boots and covered out hardwood floor with several blankets ."
hugh C.
belleville, ontario
"My issue is in dealing with the representative at the 800 number. I was on the phone for 45 minutes, spoke with 4 or 5 different people and git no satisfaction. I would far rather deal with the local office."
janet D.
belleville, ontario
"Very pleasant and efficent"
steven K.
trenton, ontario
"Very polite and work was very well done"
gregory L.
belleville, ontario
"Problem found quickly and rectified, checked system state, gave sense of confidence that the systems quirks were understood."
alton B.
trenton, ontario
"Two knowledgeable techs resolved the problem to my complete satisfaction."
michael S.
carrying place, ontario
"Mark is a good technician very thorough"
randy K.
madoc, ontario
"we have had Mike as our service tech and he does an outstanding quality thorough job; because of him we use D & K"
karen M.
frankford, ontario
"The technician was friendly, skilled and efficient"
craig J.
belleville, ontario
"First technician came and thought the problem was solved, when it wasn't, the 2nd technician was very thorough in actually solving the issue. Both were professional."
jeff B.
trenton, ontario
"Your service technician was very kind and courteous and the service was very prompt"
mike T.
shannonville, ontario
"Last year a service tech came to our house for the same problem and said we needed a whole new fireplace or spend a 1000 to fix existing fireplace. I decide to get another service call this year and the tech replaced 2 parts that he had with with him and he advices me to not replace the fireplace yet as it is still in good shape. So we are very happy to the fireplace working and a tech that treated us well."
carol L.
belleville, ontario
"The service was conducted in a professional and timely manner by the technician."
gary C.
picton, ontario
lawrence H.
belleville, ontario
"The technician was efficient, helpful and honest"
kattie L.
frankford, ontario
"The young man that came done an excellent job. He did not hurry. He was very careful to check everything completely. We would have him back for service anytime"
sherry D.
belleville, ontario
"Excellent customer service and technician response. Called for help and had a person on home same day to assist with planning for best options and to give a quote, technicians on site next day and water heater installed with a money saving switch to propane. Without initial in home tech support and quote, we would not have been comfortable switching to propane. Also greatly appreciate the quick service time and having hot water for Christmas!!!"
blanche P.
wellington, ontario
"Felt comfortable with him and confident that he could resolve the issue."
stephanie T.
stirling, ontario
cheryl B.
picton, ontario
"I have always received excellent service from D&K but this year the service was exemplary.. The technician wen above and beyond. He was so efficient and when he finished our fireplaces looked and ran like new units. I could not ask for a nicer young man."
patrick C.
belleville, ontario
"cant figure out why he took overflow hose with him. He put new valve in but if pressure gets too high no hose to direct water so it doesnt go all over"
gerald S.
belleville, ontario
"Salesman didnt try to sell something we didnt want. Service technician was fast and friendly"
christine W.
carrying place, ontario
"The service technician was very professional and focused on the job."
wendy B.
wellington, ontario
terry F.
tweed, ontario
"He was thorough and knowledgeable. He found a propane leak where it had not been secured at the time of installation by D&K in 2019. He spent more time cleaning the hot water tank and doing a complete service than we've ever had done preciously."
bob H.
trenton, ontario
"Technician was personable and very efficient."
karen K.
belleville, ontario
"I was left shivering in the cold for almost 12 hours. Although I have heat, I am still waiting on a part."
edna L.
marmora, ontario
"Very fast at responding to our leaking hot water heater, service people were very friendly and did the work neatly, being careful not to damage anything in our home."
arlene E.
brighton, ontario
david N.
wellington, ontario
"The second person that came. was very thorough."
athelia K.
belleville, ontario
"Helpful, knowledgeable technician, polite, patient answering questions"
tyendinaga womans W.
deseronto, ontario
"Very knowledgeable"
debbie M.
stirling, ontario
"The technician was great, service from the office and wait times on the phone were ridiculous"
seann A.
consecon, ontario
"Technician was very efficient and tidy. He answered all my questions."
doug R.
belleville, ontario
"You were here months ago, corrected issue and have not replaced part as of yet? No follow up call. Your customer service is not like it used to be!"
sharron Y.
tweed, ontario
"Irwin was very experienced and he checked everything and did an incredible cleaning job. Never had this service with D&K before. He needs a 10 Star rating"
dennis G.
belleville, ontario
"very good service"
robert A.
belleville, ontario
"arrived as expected. knowledgeable, over worked after wind storm."
korena P.
roslin, ontario
"Fast, efficient and thorough and as always supper friendly"
lorettadafoe L.
belleville, ontario
"All staff was friendly and repair was looked after within a couple of hours from my call"
ray B.
stockdale, ontario
"Jack was great,he knew what he was doing and he did it well"
garry K.
marmora, ontario
"The response to my call was very fast. The serviceman was very knowledgeable, professional, and friendly. He fixed the issue right away."
adolf S.
wellington, ontario
terry H.
carrying place, ontario
"On time, efficient, informative"
lindahl V.
brighton, ontario
"Tech was very courteous and professional."
peter M.
trenton, ontario
"Gerald was excellent personality and professionalism was great. He also did the best service we have had! We would like him all of the time."
norman H.
belleville, ontario
"Three weeks without heat. Never received any promised call backs. Thanks to Stephanie (5 stars) who rescued a desperate situation. Very disappointed with overall experience"
elizabeth W.
thomasburg, ontario
"Tech went extra mile to correct problem and avoid future problem"
robert S.
belleville, ontario
"Could you please contact Enercore and have them email me with my new contract, there was an interruption during our phone call and I think things are screwed up. Thank you. Bob"
dorthy R.
brighton, ontario
diane D.
belleville, ontario
"Very friendly & knowledgeable"
wendy H.
trenton, ontario
"Tech knew what he was doing."
michelle F.
stirling, ontario
gabrielaleal G.
belleville, ontario
"Could not answer questions about the ventilation system"
lawrence H.
belleville, ontario
elizabeth S.
belleville, ontario
"The technician was friendly and efficient. I have dealt with D&K for twenty years and have always been very satisfied!"
jim D.
marmora, ontario
"Colin is very efficient and answers all questions very well"
david F.
wellington, ontario
"THOROUGH JOB DONE .ANSWERED ALL QUESTIONS"
gary K.
belleville, ontario
john T.
rr 3 tweed., ontario
"We were amazed how quickly Mark found the problem in our new propane fire place. It has been an issue for awhile......... Sorry we didn!t have him before."
lorraine A.
trenton, ontario
leslie L.
corbyville, ontario
"Gerald was very knowledgeable and professional and provided us with excellent service."
gerry W.
stirling, ontario
"the service has been excellent but i'm very unhappy that D&K has been sold to an out-of-town conglomerate"
stephane H.
frankford, ontario
"First of all, my old AC unit was mounted on brackets (raised from the ground) to the foundation of the house. When i signed the contract with the salesman, i made it clear to install the new AC back on the brackets. I assumed the techs installing the furnace and the AC knew about it but about an 1:30 min into the installation, i took a look and the AC was installed on the ground. I immediately informed the tech that the AC needed to be mounted back on the brackets. He was pissed off that the information had not been passed down to him. The AC was relocated on the brackets but his attitude at the time did not impressed me. The other tech working on the furnace was professional and had a good understanding of how the thermostat worked. A better clean up of the furnace room should have been carried out, metal screws were found on the ground, insulation pieces were not reinstalled and i can see day light were the white exhaust pipe goes thru the wall."
james V.
trenton, ontario
"Jack was very efficient and helpful in explaining many things about the new freestanding gas stove. Would ask to have him the next time for service."
winny B.
belleville, ontario
"They came within a reasonable time frame considering it was after hours and on the weekend."
jennifer F.
stirling, ontario
"At first they were not going to send anyone out Saturday night, told me it would be Sunday! I said I have a membership it should be tonight .. they then agreed"
mary G.
belleville, ontario
"Mike was very efficient and kindly offered tips and instruction for my furnace going forward"
david C.
consecon, ontario
"Efficient Friendly Service"
ann V.
picton, ontario
cliff M.
carrying place, ontario
"Mark has exceptional knowledge about our heat pump and thermostat and solved our problem quickly when other techs couldn't."
saul & rita D.
tweed, ontario
"Jack was wonderful. He was neat, polite and finished in a very timely manner. Super nice guy"
mike B.
madoc, ontario
"Good and friendly help."
ralph R.
wooler, ontario
jackie G.
belleville, ontario
"On time. Technician was very thorough and tidy."
frank W.
trenton, ontario
janet L.
arden, ontario
"The technician was prompt, courteous, and followed all covid guide lines. He completed the installation in a timely fashion, and provided a thorough explanation of the system. Great job!"
larry B.
belleville, ontario
"Since the EnerCare take over the experience has been terrible. From changing service contracts to botched bookings, I am asking myself if I need to find another provider. Very bad idea to start a relationship off with consistently poor customer relations and service. Things were far better before this change over. That being said, Steve our technician was stellar. EnerCare is terrible, the merger should be seamless to me as a customer, it has not been. Why is this server about D and K? This is no longer D and K. Far fucking from it."
andy P.
brighton, ontario
"On time, professional, friendly, helpful"
brent C.
tweed, ontario
"Worked very hard and through his efforts demonstrated his knowledge of the subject equipment."
cory P.
trenton, ontario
"evry thing well done lot of professionalism Thanks"
sarah M.
belleville, ontario
"Very pleasant and polite. Provided quick work. Very honest about product and needs."
derek M.
wellington, ontario
"Tech was very positive, thorough and has great customer service skills...he described what he was doing and how stuff worked along with some tips for futire issues"
rhonda W.
belleville, ontario
"If youre scheduled for morning and arrive in the afternoon then please text client. Otherwise its a long wasted day."
robyn M.
trenton, ontario
frank D.
brighton, ontario
marc L.
wooler, ontario
"Mark has been servicing our boiler for a number of years ... he is very knowledgeable and extremely friendly ... i would highly recommend his service to anyone ..."
paul L.
brighton, ontario
"Mike dx the problem within minutes.Explained all tous"
john P.
belleville, ontario
craig J.
belleville, ontario
"Work done with zero fuss"
louisette H.
brighton, ontario
"Friendly, professional, had to move a small workbench and put it back without complaining ?? put down cover on carpet"
john J.
trenton, ontario
helen B.
belleville, ontario
"Arrived on time, good service and cleaned up after service."
pat W.
wellington, ontario
"Service done as expected"
jenny L.
brighton, ontario
"The technician a) did a good job b) was very helpful with other questions we had re: equipment installed by D&K"
donaldbritnell D.
belleville, ontario
david D.
belleville, ontario
"Didn't show up to the first appointment."
steven C.
belleville, ontario
russell G.
belleville, ontario
chris S.
belleville, ontario
"Great service. Equipment is always well serviced and repaired as needed. Technician is very pleasant and efficient"
sabrina M.
belleville, ontario
alexander H.
wellington, ontario
"I I had a fire alarm from a detector, I called D&K, got same day response and had a new and up to date furnace install and working in three days. Not only was the service fast, in a pandemic, it was done and completed by four knowable professional technicians."
rick H.
brighton, ontario
robert A.
madoc, ontario
rick F.
belleville, ontario
"Everything was very good.rarely give a 10"
harvey M.
trenton, ontario
"A 9 because nothing is perfect...lol...but it was very well done, the techs were friendly and answered any questions we had. The furnace is quiet and keeps us toasty."
lloyd I.
belleville, ontario
"Technician came on time--in fact a bit early which was perfect. Professional, friendly and respectful"
lawrence D.
frankford, ontario
"The service tech was amazing. He was through and informed me of the status of my furnace and reassured me that things were looking good!"
walter S.
madoc, ontario
"Very thorough"
dave S.
brighton, ontario
"Competent courteous service"
judy A.
madoc, ontario
"Irwin was excellent, thorogh, detail oriented and friendly"
lesley M.
belleville, ontario
"Technician was prompt, courteous and did a good job."
patricia H.
trenton, ontario
"Any questions I had were answered to my satisfaction."
angel R.
stirling, ontario
"Everytime i call for a service apt i am always greeting nicely and apts are always available for a super quick repair. Highly recommended"
william S.
trenton, ontario
garry K.
marmora, ontario
"The tech (Jessie) was very thorough, made some good suggestions, improved the humidifier effectiveness, and was very friendly."
pat H.
cobourg, ontario
"I was very pleased with with the technician. Very pleasant and did a thorough job."
jacques D.
wellington, ontario
douglas W.
stirling, ontario
"The technician was quick, conscious of health and property concerns, and polite."
skinner J.
belleville, ontario
jackie N.
trenton, ontario
"He was very professional and friendll."
john A.
belleville, ontario
"The service representative on the phone was very pleasant and helpful. The service technician that came to the house was very professional and figured out the issue quickly. He also provided tips on troubleshooting for any future issues."
graham C.
wellington, ontario
"Skilled and polite."
steven G.
consecon, ontario
"Kyle was great and did a wonderful job making sure everything was cleaned..but J will contact you Monday morning..the control was not set properly for my furnace and needs to be finished fully..still dropped to a 60 degree warmth setting"
wayne C.
madoc, ontario
"Very efficient and very friendly"
don J.
shannonville, ontario
"Arrived early for scheduled serviced"
darlene B.
belleville, ontario
"Very professional , knowledgeable ,polite ."
maureen P.
picton, ontario
"Prompt, professional service. Technician who responded was knowledgeable and even suggested ways to improve the on-going in-floor heating system."
catherine O.
brighton, ontario
"Impressive technician who explained upcoming company changes - pointing out various services available."
howard P.
belleville, ontario
jim L.
wellington, ontario
william B.
belleville, ontario
"Service rep. was very efficient, friendly but not chatty and business-loike."
blanche P.
wellington, ontario
"I was familiar with the man who serviced my furnace. Very smart, and polite."
margaret C.
belleville, ontario
"Michael is polite, considerate, approachable re questions & had my furnace running smoother & with less noise than other techs. Very Pleased & would prefer to have him next time."
noreen H.
carrying place, ontario
"Would have given a 10, however the cover of the fireplace fell off at 0230 hrs Oct 28/21. I woke up to the bang and put it back in place, though it did scratch my hardwood floor."
gerald I.
trenton, ontario
"courteous and verified the furnace was still in good condition"
john V.
campbellford, ontario
"Tech always explains what he did and why."
jc L.
trenton, ontario
dave R.
belleville, ontario
robin B.
belleville, ontario
"Friendly and courteous. Straight to work and hopefully completed everything."
barbara S.
brighton, ontario
scott B.
roslin, ontario
"Technician was clean, tidy, friendly, and professional."
fay B.
belleville, ontario
"Both jobs were completed in an excellent manner."
bruce F.
stirling, ontario
"Steve is a competent technician: did the work smoothly, confidently, and quickly. Plus he gave us helpful suggestions."
tim F.
carrying place, ontario
"The Technician was knowledgeable and showed things I need to take care of outside of just the furnace. I appreciated the thorough job he did."
don R.
campbellford, ontario
"prompt and efficient"
heather C.
stirling, ontario
"Polite knowlegable"
susan E.
wellington, ontario
"Lyle was-Knowledgeable, has excellent communication skills, thorough, gave us easily understood explanations, personable"
gary C.
picton, ontario
david H.
brighton, ontario
"Our Technician Irwin, was very thorough, he discovered our voltage was high, we called hydro, they came the next day, only to find out there were a few homes the same. Thanks"
caroline D.
roslin, ontario
"They where here when scheduled and worked quickly to install our new propane fireplace"
janice M.
belleville, ontario
"Very Professional and courteous technician."
randy M.
belleville, ontario
"tech was very helpful with answering my questions"
ken/susan M.
trenton, ontario
"Knowledgable and professional tech."
keith N.
wellington, ontario
"knowledgeable, courteous easy to talk to and superior product knowledge. very tuned in to our customer needs and requests"
danny M.
wellington, ontario
"Expertly knowledgeable and friendly and courteous"
brad C.
belleville, ontario
paul L.
brighton, ontario
"Knowledgeable, conscientious and kept us informed."
marleen C.
plainfield, ontario
"Technician was very thourough"
jack M.
tyendinaga, ontario
"The Tech was prompt & professional."
hugh M.
havelock, ontario
kay M.
trenton, ontario
"Tech did though job"
brian L.
stirling, ontario
al M.
belleville, ontario
"A very professional and efficient approach to his responsibilities."
barbaracallaghan B.
picton, ontario
"I felt very confident that the furnace and fireplace had been serviced very well. Kyle was also very helpful in helping me to understand the upcoming changes with Enercare."
allan R.
hastings, ontario
"Irwin was very efficient and answered questions concerning the Thermostat operation"
george adams A.
stirling, ontario
"my Smart thermostat stopped reading the hub. I phoned and a tech was at my door within hours. He reset the thermostat. I hate this thermostat but I am impressed with the speedy response and the attitude and skill of the technician."
david W.
belleville, ontario
"Mike was on time, friendly, and worked efficiently."
pierre B.
trenton, ontario
robert T.
stirling, ontario
"This answer is not necessarily relating to today's service, which was fine but it relates to the initial instalation which was not only completely incorrect but it was also detrimental to our health."
louise H.
wellington, ontario
"Very capable."
allan T.
trenton, ontario
karen R.
brighton, ontario
"Tech very informative"
gary B.
belleville, ontario
"The gentleman who came for the appointment was very unprofessional ,wasn't wearing a mask, didn't even look at the old furnace ,and basically said there was nothing he could do for me ,and left"
renee C.
belleville, ontario
"The technician was professional, knowledgeable and courteous. He was able to provide answers to my questions related to my furnace. ."
bonnie G.
stirling, ontario
"Jessie is friendly, professional and above all knowledgeable. Last year Jessie was to come and he was pulled for someone else. I ended up with three different technicians and the fireplace was never set correctly. I spent the year frustrated and unhappy. When he left this year the pilot light was set perfectly and I look forward to enjoying it. I will not have anyone else come to work on the fireplace or furnace again."
lisa M.
codrington, ontario
"Informed me of when they were coming and even when they could come sooner. Technician was efficient and informed me of what he completed and condition of furnace. Communication is important. Job completely in timely manner."
graham C.
wellington, ontario
"Some mixup over scheduling but technician was excellent."
kenarmstrong K.
wellington, ontario
"MY HEATING WOULDN'T WORK AND KYLE ASKED ME QUESTIONS ON THE PHONE WHICH RESOLVED MY ISSUES"
gord R.
trenton, ontario
robert C.
brighton, ontario
"Prompt service.Very pleasant tech"
peter D.
belleville, ontario
ralph H.
stirling, ontario
"Service tech had trouble washing air conditioner properly because of water pressure was low. Which should be accounted for when servicing rural customers on wells."
neil H.
trenton, ontario
"Very polite and followed COVID 19 rules"
jackie D.
wellington, ontario
dr grant D.
wellington, ontario
calla H.
frankford, ontario
"Very knowledgeable, professional and explained exactly what they did! Also speedy response in solving our issue. Thanks"
sheila B.
belleville, ontario
"We have used D&K for the 7 years we have lived here and been most satisfied but feel extremely anxious about the changes coming since Enercare is coming into play. Will likely look for another smaller company to take care of our needs. Big conglomerates do not impress me."
steve B.
wellington, ontario
"The service technician was terrific but tge appointment we had for between 10 and noon was not met snd the tech did not arrive until 1 pm."
ken M.
ameliasburg, ontario
"He showed up on time and did the annual cleaning and gave me a report on what he had done at the end."
cliff B.
wooler, ontario
"Mark always does the work and explains to us what he has done and why, very professional"
andrew T.
belleville, ontario
"I've been a customer of D&K for 20 years and we've always had a great admiration and respect for the company. So we're always very satisfied. Especially when Gerry was our technician which he was for many years. But a little less so, therefore the only satisfied rating, because our technician who did a very good job of tending to our our pieces of equipment, but moved a bunch of stuff, some of it very heavy, in order to work on our air conditioning unit and didn't put it back. This was a little difficult for me to move it all back because I'm old, legally blind and have cancer. I would have been more satisfied if he had moved it all back to where it was."
korena P.
roslin, ontario
"Fast, efficient, polite"
joyce L.
belleville, ontario
"Everything seems fine and the worksite was cleaned up. Technician answered all my questions."
tim R.
napanee, ontario
"Very good tech"
elizabeth P.
trenton, ontario
"Pleasant and informative as well as safety conscience of customer"
dianne R.
adolphustown, ontario
"The answer depends on the outcome, This was 2nd call for same problem. 1st call were told leak was so small that it was smaller than pin hole & could not be found, unit had completely lost charge. Happened again within 14 days. This call with our regular tech, leak was found immediately & is huge, but in unexpected location. Could not be repaired so waiting for part or new unit, so that I why I said waiting on outcome. Very happy that our regular tech found it so readily, unhappy that it took 2 calls to do so, even though 1st call was also "Sr." tech,"
carolyn C.
belleville, ontario
bill H.
wellington, ontario
stephen L.
wellington, ontario
"Helpful, diligent & informative Technician"
elmer M.
trenton, ontario
"Excellent service"
david B.
belleville, ontario
"Efficient courteous"
charlie C.
picton, ontario
caroline D.
roslin, ontario
norm D.
belleville, ontario
"showed up on time, was very courteous, organized and seemed to be focused at the job at hand."
pamela B.
trenton, ontario
wayne B.
belleville, ontario
"The tech was very friendly"
brian M.
brighton, ontario
ernest P.
belleville, ontario
dave C.
belleville, ontario
"technician was excellent but due to weather unable to service A/C unit."
robyn M.
trenton, ontario
"It took 4.5 hrs to have 3 appliances serviced. He was extremely slow. I was very frustrated with the slowness of the work. I also told the tech that I'm hard of hearing and couldn't hear what he was saying. I told him numerous times and he still didn't raise the volume of his voice."
lynn H.
madoc, ontario
"The serviceman was friendly, knowledgeable and neat. He arrived on time and answered all my questions."
gerald I.
trenton, ontario
"very professional and courteous"
dave V.
marmora, ontario
bob M.
belleville, ontario
"Josh has done all my work on this furnace for years. He is a pleasant, personable knowledgeable technician. He takes the time to explain things to me. At this point in time I am EXTREMELY disappointed that Enercare has taken over D & K and laid off the office staff at the Belleville Office. I know a lot of people in this area are quite upset. When I called D & K I spoke to a human being immediately. I tried to call Enercare on Friday and spent 10 minutes on the phone then got disconnected. I called back and again put on hold. Phone rang and again put on hold. Happened at least three times. Anyhow I spent over 20 minutes trying to contact Enercare and finally gave up. At this point in time I am very hesitant in using Enercare as my provider. They are a big Toronto Company and don't give a Rat's rear about smaller cities. I lost my D & K warranty on my furnace which I am not happy about. I looked at the expensive Enercare warranties and am not impressed. I read the Terms and Conditions from start to finish and a person would have to have rocks in their head to sign it. On my Street alone I recommended D & K to numerous home owners who replaced their furnaces with D & K. Anyhow, Josh is a great Technician, and a great asset to your company. Not sure I will be using Enercare though. Re: answers below. I would continue using D & K but not sold on enercare."
jennie S.
trenton, ontario
"Kyle gave me some tips - one about keeping ladybugs out of my air conditioner by using diatomaceous earth, and another about not using my weed-eater near the unit. He was very helpful and efficient. He even came early due to another "unsuitable" call which he couldn't attend."
william R.
belleville, ontario
"Everything still works fine"
peter W.
brighton, ontario
karen C.
belleville, ontario
"The technician, Steven, and honestly all the other technicians I've encountered through-out the years have all been amazing. Friendly, professional, transparent, honest and open. All excellent qualities when a tech enters your home. Kudos to your hiring team and your team of technicians."
john L.
belleville, ontario
"He was very thorough and professional"
john W.
picton, ontario
johndesmarais J.
wellington, ontario
"Pleasant technician who took time to explain things"
glenn M.
brighton, ontario
"Service by Shawn was wonderful!"
jennifer F.
stirling, ontario
"The Technician was confident the problem was a plugged elbow joint and pipe, however the next morning there was an even larger amount of water on the floor and we were leaving for 5 days so we couldn't address the problem before leaving the city."
marcia S.
tweed, ontario
"Friendly fellows who did the work quickly and efficiently"
paul D.
bloomfield, ontario
"Very professional service and advice concerning our heating equipment"
peter stephanie F.
belleville, ontario
"Our technician Steve Sprague was polite, informative and extremely thorough in his inspection/service. He took the time necessary to PROPERLY clean our A/C and furnace to ensure air quality was improved!! This is extremely important to us as we also have air purifiers in our home for allergies. The technician also indicated the importance of keeping the filters cleaned/changed, what was required for the HVAC and service options."
anu D.
belleville, ontario
michael C.
tweed, ontario
"Good service. Friendly. Explains everything. Great."
dennis V.
wooler, ontario
"we like Josh, he does a thorough job."
sheri G.
belleville, ontario
"Left as he had other more urgent calls even though I had a scheduled maintenance appt"
william M.
belleville, ontario
"He was very informative and supplied excellent advise."
albert B.
carrying place, ontario
"Good friendly service"
larry N.
trenton, ontario
don S.
frankford, ontario
"Nobody showed up ? Waited all afternoon, no show."
geoff J.
roblin, ontario
"Mike did a thorough inspection, was upfront about the assessment, and also clearly pointed out the problem areas."
libby S.
picton, ontario
"The boys worked ceaselessly to install our new has furnace. Everything was left clean and tidy."
fred M.
belleville, ontario
"Service arch very knowledgeable and helpful. Did his all time best to solve the problem"
gemma S.
belleville, ontario
"The Technician Mike Vanderbert, was very professional, was on time, and performed his duties of servicing, the Furnace and Airconditioner thoroughly, and was very respectful in answering any questions. We were very Satisfied"
jim K.
brighton, ontario
john P.
foxboro, ontario
"Service gentleman was very helpful..."
kyla P.
foxboro, ontario
"Agent was very thorough and explained things clearly so that we understood"
dr ryding R.
frankford, ontario
"He worked efficiently and was very personable"
doug S.
picton, ontario
"I have no problem with the method expert used to complete the job"
carl S.
belleville, ontario
"Mr. Vandervelde was very customer focused, caring, competent, and committed. The best I've seen."
mark L.
frankford, ontario
"Professional on time"
jim R.
madoc, ontario
"Irwin was courteous, professional and very knowledgeable. All questions and concerns were addressed. Thanks."
bruce P.
frankford, ontario
don A.
belleville, ontario
"Work was done well"
donald S.
brighton, ontario
"Technician did a thorough exam and cleaning of Furnace and A/C unit"
dr mcphail M.
belleville, ontario
cedric H.
belleville, ontario
"He Knew what he was talking about.Well informed.The only problem was the price he gave was quite high."
shawn L.
trenton, ontario
"Excellent workmanship, virtuous, very nice man"
donald B.
belleville, ontario
cathy K.
belleville, ontario
"Very professional and pleasant personality."
jeremy G.
wellington, ontario
"Mike arrived a little early, performed all of his required tasks, explained the results to us, and left no mess."
caroline D.
roslin, ontario
james S.
brighton, ontario
"In n out no fuss great job"
lorraine D.
belleville, ontario
"Steve was professional and very efficient. He answered all of my questions with knowledge and understanding. He was very friendly and didnt rush the work."
pat M.
napanee, ontario
lynda S.
belleville, ontario
roger W.
trenton, ontario
john C.
picton, ontario
"No problems"
janice M.
belleville, ontario
"Very professional and knowledgeable technician."
linda T.
wellington, ontario
"Gerald was very professional, friendly and explained the process well. He was also very helpful regarding the new service plan."
eric S.
belleville, ontario
gary J.
belleville, ontario
"Technicians were polite and efficient."
doug G.
stirling, ontario
"The serviceman was right on time He was very thorough and explained everything and answered all my questions"
cliff M.
carrying place, ontario
"Gerald was very efficient and provided extremely helpful information also."
bryan B.
belleville, ontario
"Did what was required and also helped me reset the iComfort and sign up for new maintenance and inspection program. Unfortunately were parting ways since theyre not continuing the program."
stephanie T.
stirling, ontario
"Very quick service. Really seem to care about my issues"
jeff F.
plainfiled, ontario
"The technician was extremely helpful. He explained everything and was very courteous."
william S.
brighton, ontario
"Sorry l cant remember the techs name but l was extremely pleased, very professional & efficient. Found the problem almost immediately & our unit runs like a charm"
john J.
trenton, ontario
sabrina D.
belleville, ontario
"Great"
doug R.
belleville, ontario
"Excellent customer service.! I am concerned about enercare doing damage to your reputation!"
valerie C.
brighton, ontario
scott M.
hillier, ontario
darlene M.
belleville, ontario
"worked quickly and with courtsey"
art N.
campbellford, ontario
"Service man very knowledgeable Able to give expert advice as to both air conditioner and furnace and necessary changes"
dansommerville D.
brighton, ontario
grant M.
plainfield, ontario
"Steve was very knowledgeable and helpful with this service appointment."
dave F.
ameliasburg, ontario
"Technician was friendly, knowledgeable, did his job well"
scott M.
frankford, ontario
"very thorough job, explained what he was doing and didn't leave anything to clean up after he was done. Excellent job!"
darlene W.
brighton, ontario
"Tech was polite and work was done timely and neatly. Answered fully any questions I had. Salesman was polite and thoroughly explained questions I had regarding the replacement of current equipment."
jeff K.
trenton, ontario
"Very good interaction."
larry P.
foxboro, ontario
nancy L.
belleville, ontario
"D&K are always respectful of our property, take care to ensure they do not make a mess, and go about their job in a quiet and efficient manner."
ronald B.
trenton, ontario
"Quick install of water heater"
john R.
belleville, ontario
murray M.
belleville, ontario
"Kyle have a good explanation on the thermostat etc"
joanna J.
belleville, ontario
"Kyle came twice one day just to make sure our problem with ac will be solved. He was extremely helpful and knowledgeable. Thank you."
shelley D.
wellington, ontario
nancy S.
picton, ontario
"From teh Sales to teh installation- the crew was professional and courteous."
rick K.
plainfield , ontario
"prompt, courteous, diagnosed problem, explained issue to my satisfaction, proposed fix, completed fix, verified"
sheila B.
belleville, ontario
"I have had nothing but good service in the 7 years we have lived here."
peter N.
stirling, ontario
"Service was great. On time and well done."
joan G.
brighton, ontario
ryan K.
belleville, ontario
"customer service rep was very good, and explained to me what he was doing and what to watch for."
ron M.
belleville, ontario
"competent, pleasant technician. --on-tme. Administrative end for bill payment needs some attention."
paula M.
belleville, ontario
susan H.
brighton, ontario
"Excellent service technician and advice."
caroline D.
roslin, ontario
tiffany S.
belleville, ontario
"Very timely and professional. Even offered to sweep the floor afterwards from minimal dirt left on the ground."
lorraine B.
brighton, ontario
stephen C.
brighton, ontario
sylivia M.
trenton, ontario
"Installers were on time, and completed work quickly and efficiently."
paul L.
cloyne, ontario
"Jeff was great"
mark T.
carrying place, ontario
"Unfortunately the unit requires a part which was not available immediately"
judith M.
belleville, ontario
joy M.
deseronto, ontario
"Steve was very thorough and resourceful. Thanks Steve for washing off the air conditioner unit."
glenn M.
brighton, ontario
"Shawn skills in customer service was above reproach! He took time out to explain our options for the heat pump! And the financing! Accolades to you Shawn! TY"
norm D.
frankford, ontario
"You provided a quote as expected"
linda S.
trenton, ontario
"I have used D&K for a few years now and will not use anyone else as long as I live here and/or if they go out of business. They do an amazing job, are courteous, dependable etc. Everything you want in a service you use for your home."
les F.
frankford, ontario
darren C.
belleville, ontario
julie O.
wellington, ontario
"Everyone worked efficiently and were professional."
shelley D.
wellington, ontario
marilyn A.
belleville, ontario
"Mark has serviced our heating system for many years, and now our A/C as well. He is always punctual, efficient, very tidy, and helpful with any questions we may have. And he is always friendly. We have a hot water heating system which we have entrusted to him because he helped to upgrade it and knows what to look for should there be any problems."
clinton H.
brighton, ontario
"Jessie is amazing"
bartvos B.
wellington, ontario
"Tech was here within minutes"
nancy L.
wellington, ontario
"Steve was a very cordial technician who did several jobs I normally would have done but with my left hand out of commission, changed the battery in the thermostat, changed the charcoal filter and filled the humidity "vessel' for me. A very positive experience."
tim E.
picton, ontario
tom N.
wellington, ontario
"Friendly, professional service"
marion L.
belleville, ontario
"Gerald took his time to check our equipment and answered all my questions,"
brian B.
belleville, ontario
ann R.
campbellford, ontario
"prompt and efficient"
heather R.
napanee, ontario
"The 2 guys that did the work were very nice and professional"
harry E.
consecon, ontario
stella N.
wellington, ontario
"I called for service ,and your technician were at my door,"
maria N.
wellington, ontario
"Outstanding service, Knowledgeable, polite, on time."
paul D.
wellington, ontario
"on time professional service"
paul R.
colborne, ontario
"next day response - phone call to confirm attendance - informative - respectful"
mary H.
madoc, ontario
"Great service"
william S.
belleville, ontario
"Very easy booking appointment for service. Service technician was very thorough when servicing our air conditioner."
jennifer G.
madoc, ontario
bill S.
trenton, ontario