D & K Heating Service Experts Reviews

"Just pleased with the entire process,from my initial call to Stephanie ,and Josh's visit ."

"Jesse arrived on time, introduced himself and went immediately to the work to be performed. On departure, he explained what he had done and left no debris or mess"

"There is Need to order a part and I need tp wait for repair. This was replaced 8 months ago. Hoping it is soon."

"Technician(s) were knowledgeable and expedient in addressing the problem and making necessary repairs."

"It is difficult to evaluate this time. We met at a distance when he arrived and met distantly to be given the bill. Everything seems to be working well and everything left in good order."

"technician was very polite and satisfied all my needs"

"Fast service"

"Good service, prompt and friendly."

"The young man was very friendly and informative. He answered all my questions and he explained himself very clearly."

"Technicians worked efficiently and did a very neat job."

"Technician just went about his job and worked quickly and efficiently."

"The service was prompt and the technician was knowledgeable about what he was doing."

"Jesse was very polite and took the time to explain what he was doing and why he was doing it."

"the young lad new what he was doing and found the problem i was having that three other tecs couldn't. he was great"

"Knew his job and worked quietly and efficiently. Took the time at the end to describe in a friendly way what he had done and why."

"On time and good service"

"Brett was very friendly very thorough and asked all my questions"

"Brett was everything I needed in a tech The job was not straight forward but between Brett and the office the repair was completed and my fireplace is running well. Thank you D & K"

"Stan was polite and answered all my questions."

"Very polite - explained what he was doing. Very respectfull."

"Quick efficient service & always courteous & friendly Always been extremely pleased with D&Ks service"

"Brett very courteous and thorough @his task"

"Very thorough work and explained what and why he was doing various tasks. Initially the service was going to be cancelled for the day due to a sick technicain, however, I mentioned I had driven in 2 hours specifically to be in Wellington for the 8am window. Office staff rearranged schedule and were able to get work started by just after 10am. Great effort! Thanks."

"they came quickly and resolved quickly"

"Very helpful"

"On tim, friendly and thorough"

"On time. Pleasant."

"The technician was very thorough and explained things to us. He was punctual as well."

"Jessie was very knowledgeable and solved the problem quickly. We had a problem with smoke. The firemen thought it was mice chewing on wires so they call an electrician who cut holes in our drywall ceiling and put in expensive new braker etc. When our furnace wouldn't go on that's when we called you and Jessie said the smoke was from our furnace."

"Very polite and answered my questions well."

"Service representative arrived within specified time, was pleasant, thorough, answered any questions I had, and clean."

"Your technicians always do a good job"

"the guys were professional and great"

"No service call was scheduled, no phone call was made, no contact was intinated to advise us the technician was coming."

"Brett was very courteous. He explained everything that was happening with my fireplace and what was needed to fix it. He ordered the part right away. He left my family room very clean."

"He fixed the problem He didn't take long finding the problem He recommended a different filter than the one I was using"

"Knowledgeable , curtious, timely, honest and thorough"

"Other than service could have been quicker, job well done"

"Service Tech was knowledgeable, quierly went about cleaning our furnace. Left area clean as he found it. Informed us everything was good and in excellent working orser."

"clean;respectful; expert; on time; spoke clearly; well-mannered"

"The technician was extremely professional, friendly, on time and quick to complete the work. Additionally the install team previously here were fantastic as well. Where service is still lacking is with the sales consultants, customer service and hours available to get service completed."

"Technician was prompt and efficient."

"Simply because of all of our responses below"

"Fast service and knowledgeable technician"

"Professional, easy going and spoke in terms that are easy to understand"

"Prompt professional and solved the problem"

"On time, Polite and pleasant, Worked continuously for the time he was here. Was open to questioning and responded with the appropriate answers."

"professional, courteous, knowledgeable BUT - we were promised the replacement part within 2 days so was expecting someone on Sunday not Tuesday (Friday the tech was here to figure out the problem) so #6 the technician came in respect to the on-call for Tuesday but not within the time frame we were promised"

"I was very impressed with the service, the staff, and all the trades personel"

"Very knowledgeable and helpful"

"Nobody's perfect, but that service visit was close."

"He took the time to explain carefully the concern about our furnace and what was needed to fix it."

"Representative was informative."

"D&K came by to do the first annual inspection/cleaning of my new on demand water heater. I rent my home to tenants and they had to inform me that the technician discovered that the original install was done incorrectly and had to be fixed. D&K never followed up and called me to inform me of the repairs or that anything was even wrong in the first place."

"Prompt, courteous and thorough"

"Tech very professional explain what he was doing in detail Customer satisfaction means a lot to himi"

"Very professional and efficient"

"The technician was very nice and clean. He had lots of patience with my second youngest who was very curious and wanted to watch"

"Arrived on time explained everything"

"On time. Respectful service manner."

"Prompt courteous service."

"Was very happy about our service from beginning to end."

"Very efficient"

"knowledgeable and friendly technician."

"Polite, professional and knowledgeable. There was a banging noise when the humidiifer turned on/off, he fixed it and generally the furnace is quieter."

"Problem fixed both times."

"Fast on call service for a Sunday for my less than one year old rental tankless water heater that stopped working this morning....Mark did way more than I expected to happen today, I honestly thought I would be without hot water until someone with more knowledge could come during the week, but Mark went above and beyond the call, thanks Mark."

"They did not connect the humidifier properly again and therefore we had water all over the basement floor. Also left a tools on our driveway that had fallen"

"Shaun was very knowledgeable and provided ideas about different fireplaces."

"The morning of January 28th, I phoned with concerns about my heating system. A service technician arrived the same afternoon. Located and serviced the problem. Pointed out the problem area and advise on how to avoid similar issues in future."

"Wrong part ordered but tech was very helpful and eager to please. It was not a problem for me to wait for the part"

"He found vibration noise in propane appliance and repaired it"

"This is an ongoing problem that none of your experts can seem to resolve with our fireplace. The last part that I was told was the problem cost us $300, yet the problem continues, and now I am told they THINK I need a new control board and will get back to me on the price of that. Jessie was the last Tech that looked at it and got it working by just moving a few things around, but Brett could not figure out what Jessie had moved to do it. Too bad Jessie has gone back to school, I think we all could use him now. And I fail to understand how an expert needs me to go and find the manual so they can sit and study it to try and figure out the problem. And I have to pay a fee of $94 to tell me he can't do anything for me today. So am I expected to pay this fee again for him to come back and put the part in he THINKS I need. I am sorry, nothing against Brett, he was a very nice boy, but this is getting really frustrating."

"Discussed furnace, 15 yrs old. Colin here with Mike. Reviewed new furnace and A/C. Decided to purchase new."

"quick,, friendly and knowledgeable"

"Technician was extremely efficient, polite and helpful"

"Josh was very friendly and helpful. He also was very courteous snd polite."

"technician bid not have filter with him the appointment."

"You do not service 24/7"

"Brett was very helpful. Our first gas fireplace and he took the time to answer all our questions"

"The girls taking my initial call were very knowlegable."

"The technician left the furnace inoperable. I had to turn the gas switch on myself and reset the furnace. Also, the filter was very dirty and wasn't replaced. This gives me little confidence that the rest of the job was completed properly."

"Quick response and problem corrected"

"Mike had a coop student and was very good teaching him ... I highly value coop and apprenticeship programs. Both were very good interacting with me."

"Service man was polite, informative, neat in his performance of cleaning both my furnace and fireplace."

"Service was fine, quick."

"The person I talked to on the phone was polite and professional. The follow up to tell me when the technician would arrive was prompt. The technician was knowledgeable, considerate and informative. From the time I called D & K regarding my issue to the repair completion took about an hour. That's service!"

"Very polite and respectful tech."

"Simple . . . he came and fixed the problem and our furnace is once again running QUIETLY!"

"The technician was courteous and made an effort to be clean: i.e. changed his shoes. He was professional in his work ethic."

"He explained more about the issue and explained more on how to us air exchanger"

"I have been a multi-year customer at this address, with two heated buildings getting annual service. Since some of the work completed on this 1/19 visit was 'left-over work' from a previous visit a year ago, there was a certain element of 'catch-up'. That, and the fact that this visit was requested in August, booked for the fall, cancelled by D&K, and... well, 'nuff said. I've come back to this space after answering the next question. Last spring I invited D&K to participate in the planning of and to quote on providing a complete HVAC system for the current $500,000 renovation / new-build project on this property... and Martin Walker was simply unable to muster a credible effort. That is how you lost my business. The service D&K just completed was pre-paid, and therefore a sunk cost for me. The successful quote for the new hydronic HVAC design and install was $72,000 before tax, from a competing Quinte area supplier."

"Arrived within the time stated and made the necessary adjustment to the auto feeder."

"Courteous"

"The technician was efficient, polite and professional."

"Service was fast. The price was way to expensive for us. We are seniors and with prices like this we will have to sell our home Nearly $200 for 20 minutes is too much."

"The technician took initiative to find out a problem occuring in the furnace and fixed it."

"Both Mike and Shaun were great. Knowledgable and helpful. However, I would like to receive an itemized list of all of the costs involved in the purchasing and installation of an air conditioner and furnace this Friday. It is REALLY important for the customer to see where the money is going."

"The service was professional but also it was easy to talk to and trust this service expert."

"The technician arrived promptly, completed his work quietly and efficiently."

"Technician was informative and friendly and worked efficiently."

"Very god at explaining what was going on, neat and tidy friendly"

"the young man that came was not up on my problem and nothing was corected need another visit"

"Kadeem was here within 10 minutes of the quoted time.This was a refreshing difference because most times are at least anywhere from a couple of hours up to " The Service person is tied up on a service call and can't come until tomorrow.""

"prompt and efficient"

"Install guys were great. Brian, Rob, Seth and Ian. Too much time between delivery and finish around fireplace. When finished it was excellent."

"Mark is very efficient"

"Friendly, honest service."

"Mark was unable to do any work as the jeat pump was frozen."

"Someone with knowledge about our gas stove was to come out because of the smell emanating. The tech sent out had no knowledge about stoves."

"Knowledgeable, prompt."

"Technically proficient and competent. Good ambassador for the Company."

"Josh was able to come to my home within an hour of me calling to report a strange noise coming from my in floor heating pipes."

"Helpfulness, answers to questions and concerns"

"Friendly courteous service. No"

"I feel that Mike goes above and beyond to meet our needs and ensure that everything is working properly. He offers tips to improve functionality of my machines and treats my kids with kindness. My young son was very curious about what was going on and wanted to deliver Mike some play food (pizza and ice cream). Mike very kindly thanked him for the yummy meal. It's interactions like this that keep us coming back. We really appreciate it."

"Coutious and informative"

"technician was on time, very informative and friendly"

"Because of the technician Mark. Very good technician and conscientious about his work."

"The rep was so kind and answered all my questions."

"quick fix and informative."

""Jesse is always prompt and I trust him for a true evaluation and whatever is required. I have the same plumber since I moved here -didn't realize or hadn't req'd that service. Thk you."

"The fellow that arrived were very knowledgeable and courteous."

"I am glad the system is set up to function properly now, disappointed that the care was not taken after so many service calls to ensure it was set up properly in the first place."

"Quickly Verified the problem was the high pressure switch."

"Technition was polite and very helpfull with my questions..Furnace is working well."

"Effective and professional"

"The technician was very accommodating and responsive"

"He was fabulous"

"The only thing is you should provide the filter at the time of service! That's a bonus and what if I didn't have one?"

"Jessie is an excellent rep for your company"

"prompt, friendly service"

"Brett was personable, knowledgeable, and professional. He spoke to us clearly outlining the issues we had with our fireplace. He corrected the issues promptly."

"Josh was very pleasant, went right to work and did the cleaning and testing of my fireplace efficiently and answered all the questions I had. He made sure I was satisfied with what he had done."

"Seamed to be thorough. Rep. was couteous."

"overall excellent service"

"My technician raised his voice to me. Kept saying he didn't have enough time. He also said he needed 2 people. Got it fixed in 15 min with 1 person."

"quick & easy"

"The technician arrived on time, carried out his work and departed, He could have provided some comments on the state of the heating system, any postiveor negative items he might have seen."

"ordered item by phone, received call when it came in, picked it up and paid - no issues at any step of the purchase."

"Efficiency. Courtesy. Job done we'll."

"Technician was fast , courteous and effective"

"We always get great service."

"Work completed well and on time."

"Technician arrived on time, was courteous, knowledgeable and quick"

"Very professional"

"The guys were great, however, they were not able to replace the filter because they didn't have one."

"The guys were friendly very helpful and cleaned up very good furniture was put back"

"the service was done in a fast clean way."

"reliability, courteous knowledgable staff all questions answered"

"Josh spent time answering my questions and provided the furnace/fireplace service in a timely manner"

"Brett was on time, went right to work, explained the tests performed and the results, and told me to call if I had any concerns. Can't ask for much more."

"Josh who came yesterday to fix whatever stopped my furnace from working. The day before i had a tech out to do a tune up, woke up and it wasnt working. Called, talked to stephanie and she made sure someone would be out to fix. Tech from day before was friendly. Not sure why it stopped working after the tune up but its up and running again."

"Efficient, on time, non disruptive, friendly"

"The technician was able to explain how to adjust the settings for the furnace and heat pump."

"Excellent service"

"Jessie was professional and friendly along with knowledgeable"

"work performed well. installers worked to satisfy any concerns that came up during installation."

"Please not this is Michael that has been there for 20 years. He was thorough, pleasant, helpful and I prefer to have him as my regular service nan."

"I booked cleaning of ac this summer and I booked furnace cleaning. I misunderstood the purpose of the ac cleaning and while there was no charge, I could have done it myself. The furnace cleaning was already booked and I wondered about how but DK had rebooked a warranty cleaning for a new furnace we had for our shop. The cleaning I wanted was for our older home furnace. The technician did the home furnace as he had done previously and he will arrange to reschedule the warranty review. We have 3 furnaces and 2 ac so I will be more careful to specify the item for the future"

"Tech was careing, took time to explain issue and fix. Neet at his work and thro."

"Fast efficient service. Found the problem quickly."

"Tech was great!"

"A very pleasant man. He worked quickly and efficiently."

"Pleasant, factual, good listener, understood the repair need, shows he cares. Boot covers!"

"Very obliging in performing his duties."

"Jessie was knowledgeable, personable and gave us good advice"

"The tech that came explained the issue and solved the problem."

"I always request Mark & recommend him to my friends as he takes pride in his work & I know that he will provide the best service."

"Brett was very helpful and answered all our questions."

"Clean..efficient..friendly"

"D&K has always provided reliable service"

"On time. Excellent technician . Did not have to pay for service call"

"The technician was on time, very respectful of our home, explained the work in detail and left the job in a very satisfactory manner."

"Service tech seemed very thorough"

"Jessie was very friendly and explained what he was doing; what he found and how he was going to fix the issue."

"Tech was very informative, answered my questions without hesitation, very polite and friendly, and was on time and was very efficient with the work being done."

"The tech arrived just as I got home and fixed the problem so fast. He was also very kind to our pup that thought he was there to see him. Also the tech put a cover over his boots which I appreciated"

"Colin wasmvery pleasant and knowledgable about products"

"They arrived when they promised and were very courteous. They were kind enough to wear shoe covers as not to track in any dirt."

"Very fast and information about new fire place was excellent"

"The person that came to fix the HRV was polite on time and kept me up to date."

"Brett was very professional and considerate. He ia very pleasant and easy to talk too"

"I was surprised and disappointed that the office did not have my warranty on file. I was told that it had not been entered in the database. Fortunately I did have an original copy of the installation and 10 year warranty available."

"Brett was so nice ... he did a great job"

"Tech showed up on time with all of the proper equipment and was very courteous."

"Michael arrived to our house during the time that they had booked our appointment for. He did his work, and was very friendly."

"Very knowledgeable, polite and considerate of homeowner"

"I felt that he was selling me more than I wanted."

"Friendly and professional. Provided information in a timely manner. Excellent customer service"

"good service"

"The new blower runs as smooth as silk. The old blower even in its first days was never nearly so quiet. In its last days it was a terror."

"He was new to us. Very quick carrying out inspection, very polite, but didnt give me a paper copy of what he did, as per previous visits"

"He knew what he was doing. His knowledge and explanation was great."

"he arrived early. he was polite and professional. had a professional appearance. provided necessary service in reasonable time and cleaned up afterwards."

"Always very professional from the time he is at the door until leaving. He explains what he checked & condition. We request him when setting appointments"

"Suggested further benefits to help furnace run efficiently"

"Very knowledgeable and answered our questions completely. Very courteous and extremely thorough"

"Polite, pleasant, careful, tidy. Willingly answered my questions & requests."

"Done to the best of his knowledge Pleasant"

"Timely and efficient"

"Stephanie is an absolute pleasure to deal with!!! Josh was on time & was in / out quickly...very helpful & polite!"

"Great Customer service"

"Brett the technician was very courteous, professional and knowledgeable"

"Josh did a excellent job and was thorough in completing the service to our satisfaction ."

"Mike was very Professional, arrived on time and delivered the service in a Timely manner and to our entire Satisfaction"

"Josh was excellent"

"Mark was courteous and professional and solved a difficult problem with my furnace!"

"The technician showed up on time. He was very polite and friendly. He fixed the problem and explained what had happened in an understandable way."

"We love the service and dependability of D&K, We love Mike as a technician. He is very courteous, knowledgeable and informative."

"On time, tidy worker, polite worker and job well done."

"Very helpful in helping me the right product"

"Some confusion over the fact he thought we should buy another plan we declined and went into the showroom to have this explained to us."

"Friendly and knowledgeable"

"The technician was very patient and answered all of my questions in a very thorough way."

"Tech. arrived on time and was polite and explained what he found."

"Our service rep., Mike was VERY competent and answered all of the questions and inquiries that we had about our heating and cooling systems that we had been saving for this service call."

"Brett wore hisslippers outside on the deck and therefore left water marks on our floors. The servicing was excellent."

"Good setvice,good tech."

"The service was done in a professional manor"

"No one is perfect.."

"took a week to get a part and install it "somebory checked the wrong box" a new water heater was installed even though the existing one was only a year old; no explanation given"

"MY APPOINTMENT WAS FOR A QUOTE ON NEW FURNACE AND AIR CONDITIONER. VERY INFORMATIVE AND THOROUGH. ANSWERED ALL MY QUESTIONS"

"Prompt and efficient"

"Showed up in a very timely manner. Fixed my problem and were very professional"

"the techs eplained things to me and answered any questions I had"

"Tech showed up 2hrs late, & spent 3 hrs serviceing the furnace!"

"the friendliness, patience, and clarity of verbal expression -- much appreciated."

"Friendly, knowledgeable staff. Service Technician was happy to answer questions asked about heating and A/C system."

"Mark is the best service person you have at DK"

"On time and efficient service, D&K sets a standard that all service companies should work toward."

"Problem solved almost instantly, and answered questions clearly."

"Brett returned to the address after making the service call and explained to the owner of the tenant property exactly what he did during the initial call. he demonstrated a degree of professionalism and patience, once the owner explained why he needed to accompany him on the service call"

"Charged a fee even though nothing was done."

"very knowledgeable, explained to customer what the issue was and what was required to fix our furnace."

"Because it is costing me a lot of money! The technician and sales rep were great!"

"Very personable and knowledgable"

"The technician was very polite and explained all he had taken care of when he was finished"

"Jessie was very informative knowledgeable and easy to understand."

"Thorough"

"technician running late - not here until close to 4:30 and not finished until 6:00, however did an excellent job"

"Customer service"

"Brett was great."

"he check every thing from nuts to bolts , cleaned twice . He was friendly and polite. All around awesome man"

"Friendly professional and timely service"

"Mark always takes the time to answer or explain any questions I may have. He is personable and approachable"

"Tech was polite on time knowlegeable"

"On time, pleasant, knowledgeable, clean and tidy!"

"Jessie is very knowledgeable and informative showing pride in his job. He explains in ways that we understand and always with a smile. He represents D & K Heating very well."

"I thought for the monthly fee we should at least get a replacement filter. He used one of mine."

"Technical staff were well qualified, showed up on time and kept us apprised of their progress"

"John was very thorough and even found a small issue with the furnace after putting it back together. He opened it up again, found the issue (a relay switch) and repaired it."

"explained everything"

"Our heating and fireplace equipment is all resdy for whst looks like it will be a very cold winter"

"Pleasant and professional service technician who went beyond what he needed to do."

"Very professional, knowledgeable service and feel confident that my furnace and air conditioner will provide top efficiency."

"Quiet, efficient technician plus he was ahead of schedule."

"Mark Lake was the technician that did our yearly service on our furnace and air conditioning. He was very professional, thorough and conscientious, taking care and pride in his work. He explained things to us, and nothing was a problem for him."

"The tech was very thorough, and also provided a lot of valuable information and advice. He was friendly, and respectful."

"The Technician was caring, competent and customer focused."

"We love Mike as our technician. I would like him to handle all of my servicing for all of my products."

"Rated at 10 because as a customer I can only rate on my observations and verbal exchanges with the tech."

"Technician was very helpful and professional."

"The technician was prompt, polite, efficient, friendly and very helpful."

"He was friendly and willingly answered any questions that we had."

"Fast, efficient, pleasant"

"Have promised to call me back twice and haven't."

"Technician as always was informative & did a good job."

"Mike was very thorough and accommodating. I believe he did some rewiring to our ourlets. Everything was working when he left but the next morning the downstairs bathroom didnt work."

"Very clean Worked quickly"

"Excellent technician. Explained the workings of the propane furnace to me in great detail.He went out of his way to make sure that I was comfortable and felt safe using the unit. (This is the first time we have used propane heat)"

"Came on time. Answered questions"

"clean,neat,on time,pleasant personality"

"The technician was very knowledgeable and informative. He was very courteous and polite and also made a suggestion as to how we could save some money on future maintenance calls."

"Technician efficient, polite and explained what he was there to do"

"Quick response , problem solved"

"The technician was very good. He was polite, effeciant and answered my questions."

"It was almost immediate service. I less than an hour or so a technician was here and corrected our problem."

"Jessie was extremely polite and professional"

"Efficient and Friendly."

"very polite and informative"

"Arrived on time. Friendly, funny, conversive. Got the job done."

"The representative arrived on time, was courteous and seemed very knowledgeable. He also took the time to answer some questions about the operation of out wall thermostat."

"Everything was fine."

"Service was within a few hours of our call. Problem solved immediately."

"NA"

"Answered all My questions"

"Came within scheduled timeframe. Was very respectful of our home. Very courteous. Made recommendation for filter for our furnice to reduce dust."

"came out right away, and was able to find and fix my AC problem quickly"

"His service was exceptional."

"response time was excellent"

"Technician was friendly and gave lots of information about the furnace and the service provided. I was pleased last year to be able to get my annual appointment a year in advance--other years I would wait for D and K to call me for an appointment and sometimes they did not call until winter."

"Brett was courteous, knowledgeable, prompt, and performed his duties quietly and left no mess. He answered all of our questions, and gave us clear instructions,"

"no complaints"

"Although Colin was very professional and helped with my service selections -delivery of same was on the poor side-arrangement to have oil emptied so installers could remove oil tank as part of service on aug 28 was not arranged as promised. The installers were not communicated that I had oil furnace or already existing propane line. Also promised install of filter kit was not provided on aug 28 install as it had not been ordered in time to meet install time today. This means that a 2nd visit is needed to complete my requests"

"Professional attitude"