D & K Heating Service Experts Reviews

"Seamed to be thorough. Rep. was couteous."

"overall excellent service"

"My technician raised his voice to me. Kept saying he didn't have enough time. He also said he needed 2 people. Got it fixed in 15 min with 1 person."

"quick & easy"

"The technician arrived on time, carried out his work and departed, He could have provided some comments on the state of the heating system, any postiveor negative items he might have seen."

"ordered item by phone, received call when it came in, picked it up and paid - no issues at any step of the purchase."

"Efficiency. Courtesy. Job done we'll."

"Technician was fast , courteous and effective"

"We always get great service."

"Work completed well and on time."

"Technician arrived on time, was courteous, knowledgeable and quick"

"Very professional"

"The guys were great, however, they were not able to replace the filter because they didn't have one."

"The guys were friendly very helpful and cleaned up very good furniture was put back"

"the service was done in a fast clean way."

"reliability, courteous knowledgable staff all questions answered"

"Josh spent time answering my questions and provided the furnace/fireplace service in a timely manner"

"Brett was on time, went right to work, explained the tests performed and the results, and told me to call if I had any concerns. Can't ask for much more."

"Josh who came yesterday to fix whatever stopped my furnace from working. The day before i had a tech out to do a tune up, woke up and it wasnt working. Called, talked to stephanie and she made sure someone would be out to fix. Tech from day before was friendly. Not sure why it stopped working after the tune up but its up and running again."

"Efficient, on time, non disruptive, friendly"

"The technician was able to explain how to adjust the settings for the furnace and heat pump."

"Excellent service"

"Jessie was professional and friendly along with knowledgeable"

"work performed well. installers worked to satisfy any concerns that came up during installation."

"Please not this is Michael that has been there for 20 years. He was thorough, pleasant, helpful and I prefer to have him as my regular service nan."

"I booked cleaning of ac this summer and I booked furnace cleaning. I misunderstood the purpose of the ac cleaning and while there was no charge, I could have done it myself. The furnace cleaning was already booked and I wondered about how but DK had rebooked a warranty cleaning for a new furnace we had for our shop. The cleaning I wanted was for our older home furnace. The technician did the home furnace as he had done previously and he will arrange to reschedule the warranty review. We have 3 furnaces and 2 ac so I will be more careful to specify the item for the future"

"Tech was careing, took time to explain issue and fix. Neet at his work and thro."

"Fast efficient service. Found the problem quickly."

"Tech was great!"

"A very pleasant man. He worked quickly and efficiently."

"Pleasant, factual, good listener, understood the repair need, shows he cares. Boot covers!"

"Very obliging in performing his duties."

"Jessie was knowledgeable, personable and gave us good advice"

"The tech that came explained the issue and solved the problem."

"I always request Mark & recommend him to my friends as he takes pride in his work & I know that he will provide the best service."

"Brett was very helpful and answered all our questions."

"Clean..efficient..friendly"

"D&K has always provided reliable service"

"On time. Excellent technician . Did not have to pay for service call"

"The technician was on time, very respectful of our home, explained the work in detail and left the job in a very satisfactory manner."

"Service tech seemed very thorough"

"Jessie was very friendly and explained what he was doing; what he found and how he was going to fix the issue."

"Tech was very informative, answered my questions without hesitation, very polite and friendly, and was on time and was very efficient with the work being done."

"The tech arrived just as I got home and fixed the problem so fast. He was also very kind to our pup that thought he was there to see him. Also the tech put a cover over his boots which I appreciated"

"Colin wasmvery pleasant and knowledgable about products"

"They arrived when they promised and were very courteous. They were kind enough to wear shoe covers as not to track in any dirt."

"Very fast and information about new fire place was excellent"

"The person that came to fix the HRV was polite on time and kept me up to date."

"Brett was very professional and considerate. He ia very pleasant and easy to talk too"

"I was surprised and disappointed that the office did not have my warranty on file. I was told that it had not been entered in the database. Fortunately I did have an original copy of the installation and 10 year warranty available."

"Brett was so nice ... he did a great job"

"Tech showed up on time with all of the proper equipment and was very courteous."

"Michael arrived to our house during the time that they had booked our appointment for. He did his work, and was very friendly."

"Very knowledgeable, polite and considerate of homeowner"

"I felt that he was selling me more than I wanted."

"Friendly and professional. Provided information in a timely manner. Excellent customer service"

"good service"

"The new blower runs as smooth as silk. The old blower even in its first days was never nearly so quiet. In its last days it was a terror."

"He was new to us. Very quick carrying out inspection, very polite, but didnt give me a paper copy of what he did, as per previous visits"

"He knew what he was doing. His knowledge and explanation was great."

"he arrived early. he was polite and professional. had a professional appearance. provided necessary service in reasonable time and cleaned up afterwards."

"Always very professional from the time he is at the door until leaving. He explains what he checked & condition. We request him when setting appointments"

"Suggested further benefits to help furnace run efficiently"

"Very knowledgeable and answered our questions completely. Very courteous and extremely thorough"

"Polite, pleasant, careful, tidy. Willingly answered my questions & requests."

"Done to the best of his knowledge Pleasant"

"Timely and efficient"

"Stephanie is an absolute pleasure to deal with!!! Josh was on time & was in / out quickly...very helpful & polite!"

"Great Customer service"

"Brett the technician was very courteous, professional and knowledgeable"

"Josh did a excellent job and was thorough in completing the service to our satisfaction ."

"Mike was very Professional, arrived on time and delivered the service in a Timely manner and to our entire Satisfaction"

"Josh was excellent"

"Mark was courteous and professional and solved a difficult problem with my furnace!"

"The technician showed up on time. He was very polite and friendly. He fixed the problem and explained what had happened in an understandable way."

"We love the service and dependability of D&K, We love Mike as a technician. He is very courteous, knowledgeable and informative."

"On time, tidy worker, polite worker and job well done."

"Very helpful in helping me the right product"

"Some confusion over the fact he thought we should buy another plan we declined and went into the showroom to have this explained to us."

"Friendly and knowledgeable"

"The technician was very patient and answered all of my questions in a very thorough way."

"Tech. arrived on time and was polite and explained what he found."

"Our service rep., Mike was VERY competent and answered all of the questions and inquiries that we had about our heating and cooling systems that we had been saving for this service call."

"Brett wore hisslippers outside on the deck and therefore left water marks on our floors. The servicing was excellent."

"Good setvice,good tech."

"The service was done in a professional manor"

"No one is perfect.."

"took a week to get a part and install it "somebory checked the wrong box" a new water heater was installed even though the existing one was only a year old; no explanation given"

"MY APPOINTMENT WAS FOR A QUOTE ON NEW FURNACE AND AIR CONDITIONER. VERY INFORMATIVE AND THOROUGH. ANSWERED ALL MY QUESTIONS"

"Prompt and efficient"

"Showed up in a very timely manner. Fixed my problem and were very professional"

"the techs eplained things to me and answered any questions I had"

"Tech showed up 2hrs late, & spent 3 hrs serviceing the furnace!"

"the friendliness, patience, and clarity of verbal expression -- much appreciated."

"Friendly, knowledgeable staff. Service Technician was happy to answer questions asked about heating and A/C system."

"Mark is the best service person you have at DK"

"On time and efficient service, D&K sets a standard that all service companies should work toward."

"Problem solved almost instantly, and answered questions clearly."

"Brett returned to the address after making the service call and explained to the owner of the tenant property exactly what he did during the initial call. he demonstrated a degree of professionalism and patience, once the owner explained why he needed to accompany him on the service call"

"Charged a fee even though nothing was done."

"very knowledgeable, explained to customer what the issue was and what was required to fix our furnace."

"Because it is costing me a lot of money! The technician and sales rep were great!"

"Very personable and knowledgable"

"The technician was very polite and explained all he had taken care of when he was finished"

"Jessie was very informative knowledgeable and easy to understand."

"Thorough"

"technician running late - not here until close to 4:30 and not finished until 6:00, however did an excellent job"

"Customer service"

"Brett was great."

"he check every thing from nuts to bolts , cleaned twice . He was friendly and polite. All around awesome man"

"Friendly professional and timely service"

"Mark always takes the time to answer or explain any questions I may have. He is personable and approachable"

"Tech was polite on time knowlegeable"

"On time, pleasant, knowledgeable, clean and tidy!"

"Jessie is very knowledgeable and informative showing pride in his job. He explains in ways that we understand and always with a smile. He represents D & K Heating very well."

"I thought for the monthly fee we should at least get a replacement filter. He used one of mine."

"Technical staff were well qualified, showed up on time and kept us apprised of their progress"

"John was very thorough and even found a small issue with the furnace after putting it back together. He opened it up again, found the issue (a relay switch) and repaired it."

"explained everything"

"Our heating and fireplace equipment is all resdy for whst looks like it will be a very cold winter"

"Pleasant and professional service technician who went beyond what he needed to do."

"Very professional, knowledgeable service and feel confident that my furnace and air conditioner will provide top efficiency."

"Quiet, efficient technician plus he was ahead of schedule."

"Mark Lake was the technician that did our yearly service on our furnace and air conditioning. He was very professional, thorough and conscientious, taking care and pride in his work. He explained things to us, and nothing was a problem for him."

"The tech was very thorough, and also provided a lot of valuable information and advice. He was friendly, and respectful."

"The Technician was caring, competent and customer focused."

"We love Mike as our technician. I would like him to handle all of my servicing for all of my products."

"Rated at 10 because as a customer I can only rate on my observations and verbal exchanges with the tech."

"Technician was very helpful and professional."

"The technician was prompt, polite, efficient, friendly and very helpful."

"He was friendly and willingly answered any questions that we had."

"Fast, efficient, pleasant"

"Have promised to call me back twice and haven't."

"Technician as always was informative & did a good job."

"Mike was very thorough and accommodating. I believe he did some rewiring to our ourlets. Everything was working when he left but the next morning the downstairs bathroom didnt work."

"Very clean Worked quickly"

"Excellent technician. Explained the workings of the propane furnace to me in great detail.He went out of his way to make sure that I was comfortable and felt safe using the unit. (This is the first time we have used propane heat)"

"Came on time. Answered questions"

"clean,neat,on time,pleasant personality"

"The technician was very knowledgeable and informative. He was very courteous and polite and also made a suggestion as to how we could save some money on future maintenance calls."

"Technician efficient, polite and explained what he was there to do"

"Quick response , problem solved"

"The technician was very good. He was polite, effeciant and answered my questions."

"It was almost immediate service. I less than an hour or so a technician was here and corrected our problem."

"Jessie was extremely polite and professional"

"Efficient and Friendly."

"very polite and informative"

"Arrived on time. Friendly, funny, conversive. Got the job done."

"The representative arrived on time, was courteous and seemed very knowledgeable. He also took the time to answer some questions about the operation of out wall thermostat."

"Everything was fine."

"Service was within a few hours of our call. Problem solved immediately."

"NA"

"Answered all My questions"

"Came within scheduled timeframe. Was very respectful of our home. Very courteous. Made recommendation for filter for our furnice to reduce dust."

"came out right away, and was able to find and fix my AC problem quickly"

"His service was exceptional."

"response time was excellent"

"Technician was friendly and gave lots of information about the furnace and the service provided. I was pleased last year to be able to get my annual appointment a year in advance--other years I would wait for D and K to call me for an appointment and sometimes they did not call until winter."

"Brett was courteous, knowledgeable, prompt, and performed his duties quietly and left no mess. He answered all of our questions, and gave us clear instructions,"

"no complaints"

"Although Colin was very professional and helped with my service selections -delivery of same was on the poor side-arrangement to have oil emptied so installers could remove oil tank as part of service on aug 28 was not arranged as promised. The installers were not communicated that I had oil furnace or already existing propane line. Also promised install of filter kit was not provided on aug 28 install as it had not been ordered in time to meet install time today. This means that a 2nd visit is needed to complete my requests"

"Professional attitude"

"on time, polite and efficient. explained what he did."

"Rep was friendly and efficient. Managed the work with little disruption."

"Professional with great personality and people skills. An Asset to your company!"

"Informative and thorough"

"Everything I experienced from D & K from the sales rep to the people who installed our fireplace were knowledgeable and had our best interest at heart. My wife and I are very happy with the entire experience with D & K and recommend them very highly."

"Technicians ensured we were satisfied"

"The representative was professional, courteous, friendly And knowledgeable."

"Never have problems with customer service and always able to get help as soon as possible"

"Punctual, courteous and friendly technician. Gave detailed explanation of his findings"

"Fast knowable"

"Keith was very professional, respectful and seemed knowledgeable."

"Jessie is a polite , considerate, and knowledgeable young man. He answers any questions we have and is extremely competent. We continue to ask for him specifically for all our servicing each year."

"Waiting for Fireplace Specialist to tweak flame."

"Technician was polite, efficient, and answered all questions."

"Answered questions regarding the system, but could have explained the upcoming Freon change a bit better."

"its a group home and the tech was very good with them"

"Keith answered all our questions and was very thorough."

"Did great job Good personality"

"Service is done as requested on time and with great care and detail. Everything was described to me clearly and precisely"

"Job well done"

"Efficient, friendly, professional and respected my home"

"Technician was good went about his work answered any questions ."

"Mike is an honest and knowledgeable service representative. Very expedient but took the time to explain what he was doing."

"eve ry thing checked and was good ps when is my march appointment for furnace"

"Very fast & personable."

"Jessie was very professional and helpful"

"Josh was very thorough with his work. We were very happy with him, We would like to have him back next year to check and clean our unit."

"Very friendly rep; very knowledgable, charismatic and very thorough; repeatedly ensured I understood his description of equipment; very willing to answer all questions"

"have yet to receive any feedback."

"My a/c died but I must wait ovet 12 days to get a new one one the hottest year on record. Other than that the people were wonderful and she made every effort to financially assure me that one is coming and that your company has hired a new crew. It is possible that thr.a/c is coming sooner. Here's hoping."

"Keith arrived on time, appeared very knowlegable about his task and advice."

"On time. Thorough. Polite."

"Polite, thorough, knowledgeable service technician."

"very efficent"

"Mike was very professional and courteous. He was very willing to explain what he was doing."

"Installers were personable, professional and from what I can see did a great job. They did break one of the drop ceiling tiles but told me about it, were very upfront and didn't try to hide it like others may have."

"I have used 2 other companies before you and I couldn't be happier and the reason for that is Mike Vandervelde. He is honest, clean and thorough.He explained certain things to us (especially our thermostat) and advised us on the condition of our equipment and what we may need in the future. This is the second year he has come and I will request him every time I may need help."

"Mike does a very thorough job, is personable and knowledgeable."

"Pleasant personality, neat, communicative, & we assume qualified and competent."

"Polite and explains results ---on time and efficient !"

"Tech was on time and quick and friendly."

"I was disappointed that the service technician came in, and unplugged my HRV and said it was unsafe and then billed me $99 plus tax service call. I appreciate that safety comes first but I felt the charge was above the service. He said Id probably get the service fee back if I purchased a new unit from D & K. Probably. The next day the sales guy came to my house. He was late - said it was a Monday - he did call me to say hed be late. His quote was 1000s above my other quotes."

"Josh has been the service technician many times and is always most pleasant, helpful and informative since he takes a few minutes to explain some of what he is doing and the condition of our furnace and air conditioner."

"We arrived back home on a Sunday at 4:15 p.m. on a very hot day to find that our air-conditioner was not working. We went to the D & K Heating website and connected immediately via the chat line. A technician was contacted, dispatched to our home and our air-conditioner was fixed by 6:15 p.m. - just two hours!!!! We were very impressed with the prompt service on a hot Sunday afternoon and the technician Josh was excellent. We are most satisfied with this experience."

"Josh did a great job, very professional."

"Janine was very Professional. She reviewed the situation & gave me pertinent advice & information. I did not feel pressured to make an immediate, final decision. She left me with all the pertinent information to study, prior to a decision. She was a calming influence at a time of stress. Thanks Janine."

"Keith was very kind, polite & seemed to relate well to my problem. He offered several suggestions , after assessing the situation. He appeared to understand my concerns & did not press me to make a snap decision. Very Professional."

"BRETT WAS VERY PLEASANT AND COURTEOUS AND WORKED VERY HARD. WE WOULD CERTAINLY LIKE HIM FOR OUR NEXT APPOINTMENT WITH YOU."

"Super fast service and efficient"

"Came early gave us good general advice & sold us the service contract ... Very Personable as well ????"

"He was helpful, seemed efficient and was cheerful."

"Mike is very thorough and explains the service he provides very well."

"D &K were prompt in dealing with my problem. Could not fix it on 1st visit but managed to get part needed and installed next day."

"Your technician was very good at the work he did. He explained the problem with the furnace and fixed the problem. I was very pleased with the work he did."

"Technician was on time, professional.,a solved the problem quickly"

"Fast, efficient, knowledgeable, friendly and right on time for the appointment"

"The service technician was excellent at resolving the problem with my A/C. He went directly to the outside unit to start his investigating. Within five minutes of his arrival he had determined the problem. The issue was completely remedied in the next ten minutes. I used the after hours internet schedule to request the an appointment. The day of the service call I received a call to inform me that my appointment has been double booked and that the appointment window would have to be moved to a later time. I feel that you have a disconnect between your online scheduler and the what other method of scheduling you might have. The technician did arrive within the newly set appointment window."

"I have been dealing with D&K for a number of years now and I think they are one of the best customer service driven companies I know. Excellent techs, always very knowledgeable and respectful."

"Service was on time and Mark very helpful."

"I was not there to see what he did or didn't do. So? send the info to the people that are using the system. Thank you"

"Good service"

"Knowledgeable, friendly technicians"

"Very Pleasant and polite."

"The technician did a fine job servicing our furnace but did not come equipped with a ladder to service our air conditioner which is up on a platform. D&K have been servicing us for many years yet do not pay attention to the note on our file that a ladder is required for our service. We will have to wait for a second appointment to service the air conditioner. Better planning by D&K required."

"very professional and courteous"

"Good technician, friendly, prompt and efficient."

"We received fast and efficient service at a good price."

"The technician was the absolute best. Professional, knowledgeable and caring toward the client."

"Efficient. Respectful of us and our property. Cleaned up after installation completed. Friendly. Able to answer our questions."

"Jessie was very polite and explained everything he was doing as he was doing it so we could try and understand what was going on as he was checking our AC unit. Although the outcome of our AC unit was not ideal, he explained the benefits of the advantage program and he gave us multiple options of how to go forward with the repairs our unit needs. The service we had with Olivia while scheduling and setting a time was wonderful she was polite and accommodating to our schedule and understood the importance of the situation."

"very nice and informative ,gets right to the point doesn't. beat around the bush"

"We were provided with excellent service from our first phone call with Darlene to Keith's work on replacing the motor on the furnace."

"Work done very efficiently"

"Polite, changed foot ware at the door, rolled up my hose after he finished using it!"

"Seth was able to install my new a/c without cutting into my basement ceiling. Can't tall you how much I appreciate that."

"Technician wanted to make sure I didn't experience another incident of AC not starting, even though working now, so put in a new temp control, in case it had been the problem."

"I had questions as Colin answered each one."

"He explained the situation clearly and went about fixing efficiently. When I ask a question he handled it very well his deportment was excellent."

"He was here on time and was very congenial and explained everything"

"Prompt service"

"Youre two efficient technicians promptly arrived and handled the situation with a professionalism. Thank you for the service that we can now rest safely tonight. Piece-of-mind!"

"Prompt friendly service. Knowledgeable technicion"

"Jessie did a great job explaining things to me. He was early. Everybody was on top of communications to ensure everything went smooth."

"He came out at 9:30 at night to diagnose the problem."

"The technician was very knowledgeable, really took his time to explain everything to us as we had not had natural gas for over 40 years and there have been many changes.."

"We were very Satisfied with the Service Provided by the Technician Mike Vandervelde. He was on on time, Friendly and Professional and rendered service to the Air Conditioner in a Timely manner and gave us a feed back . Mike has been servicing our Air Conditioner, and Furnace for the last 2 Years and we are happy with the Service rendered"

"Tech explained and showed my wife the exact problem, and then discussed solutions with her. He was very impressive and knowledgeable. However, he wrote on the invoice that we had no hot water and needed a call first thing in the morning. The sales guy did not phone until nearly 11:00 and started the conversation by telling me they were too busy to help us out until next week, because being completely out of hot water was not a priority. He basically told me to take my business elsewhere, which I did. Sad, your technician is a fantastic asset to your company, but your sales guy literally drove me away. I will not be doing business with you again."

"2 service calls already. Last visit was unnecessary and tech forgot my AC cover. Again!!"

"The technician that came to the house was very friendly and knowledgeable regarding your products."

"On-time, pleasant, good explanation of services performed"

"Did what was asked"

"Knowledgeable service man"

"Technician Jessie explained furnance, air exchane, and air condtioner function and how they should be functioning. When I would look in to see how the work was progressing, Jessie appeared to be doing a thorough job of cleaning and adjusting my air and heat system."

"The service rep was very busy & had misinformed as to my problem, he was told it had to do with my air conditioning. When in fact it was about the fan switch not working properly. He still took the time to insure it was working properly & that we had no problems with it."

"Brett was polite, considerate, knowledgeable and thorough. Time was not an issue for him."

"Fast service"

"Shaun Watts is an expert in this field...also a fantastic personality which flows a river of honesty, loyalty and commitment. Someone u trust with your life investment...your home."

"Your service technician was incredibility pleasant and very professional - a credit to your firm"

"timely and polite"

"MIke is always very friendly and knowledgable. He makes sure you understand how the equipment works and how to set the controls properly."

"Staff were prompt, polite and knowledgeable."

"Very efficient and helped solve a problem with fireplace converter. Pleasant and professional."

"Keith was punctual, he introduced himself, and he explained exactly what he was going to do, and how it was going to affect me."

"Friendly young man, quite knowledgeable. Unfortunately,bearer of bad news regarding A/C....."

"efficient and had the help of manual"

"very easy to contact the Company even after hours as we did. Tech was engaged, concerned and knowlegeable bout our furnace"

"I have COPD (Severe Asthma).. I am on Oxygen 7-24 and really require that our A/C/ works properly.. One day this past week it was very hot and the humidity was very high.. We set the thermostat to 70* F. and the house warmed up to 76* with high humidity.. Very hard for me to breath........."

"Mike was very informative and explained everything he was doing."

"This may not be the place to say this......we are satisfied with the young man who completed the service call, however, we are not satisfied with the fact that D and K charged for the call even though it only took 2 mins. The main switch to the system had been accidentally turned off. The cost was $80.28... not much but I feel that the fee could have been waived or reduced. This would show that you value your customers."

"Greg was just fantastic. Had diagnosed the issue previously when another tech could not. Arrived promptly, fixed issue without problems, and unit works like brand new. Also extremely professional and courteous."

"As usual Josh was on time, did an excellent job. Very friendly knowledgable tech."

"Great service, technician very friendly"

"Professional and prompt"

"The service was very good today."

"Knew what he was doing and explained all to us"

"Jessie was very friendly and explained what he was doing and would advise you if there were tips or problems to be more efficient"

"Very helpful in every way"

"Friendly, competent service, quick explanations"

"Prompt, efficient, pleasant"

"D&K were very helpful and professional in scheduling our service and ensured the tech was here before assigned time."

"Colin was very informative about the products and provided us with the AC unit that best met our needs and our budget. This is our third purchase in the last ten years from D&K and we have always been very satisfied with the products, staff and service."

"Jesse was prompt, courteous and friendly. He always provides excellent customer service."

"Very professional, and helpful."

"John has great customer service skills and went about his work in a very professional manner."

"John was very informative and professional"

"on time on budget friendly polite helpful"

"Same quality service as in previous servicing."

"Professional, thorough, took time to fully explain things."

"He was exceptional"

"Great service but technician was unable at the time to fix the fireplace I had informed two customer representatives prior to him coming. I sometimes feel a cool reception when speaking with some customer reps."

"Friendly tech willing to explain what he's doing."

"ON TIME AND DEDICATED SERVICE REP."

"The technician was courteous and knowledgeable"

"Arrived on time, answered a question about the thermostat, completed job in short order."

"Excellent service"

"Technician was very thorough and explained what he was going to do and did that."

"Very efficient tidy. And polite."

"Came an hour early. Worked diligently."

"It was a non issue that they responded to promptly."

"Friendly technician. Knowledgeable"

"Courteous gentlemen installed professionally."

"Your service man was here within an hour"

"There were no problems"

"Technicians arrive on time. Are professional and courteous. As are the office staff."