D & K Heating Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 2,720 Reviews
joyce s.
belleville,, ontario
"Mike was very friendly. He arrived earlier that appointment time and called ahead to see if this was okay."
tracy B.
madoc, ontario
"Great friendly service. Had some difficulty but stayed until he had the problem fixed and everything was working great!"
carol C.
belleville, ontario
"Mike took care of all 3 pieces of equipment, installed a new furnace filter and new batteries in the thermostat, and increased the fan speed in the furnace in order to bring more heat into one of the bedrooms. I was very pleased with his efficiency in all regards."
kathleen Y.
warkworth, ontario
"He was knowledgeable, polite, efficient and most of all treated me with respect, he did not treat me like a stupid old lady that knew nothing."
les T.
trenton, ontario
danny P.
frankford, ontario
"U didnt figure out what the problem was then charged a extra 120 for the service call for what I dont know the bill didnt explain and it took me 2 mins to figure out what was wrong I sent a pic in a email so u can educate your service guy so the next client he can charge for fixing something"
jacques D.
wellington, ontario
"No comment necessary. Your agent was super."
bonnie B.
belleville, ontario
"Steve Sprague - Explained what he was doing. Very nice and helpful. I tried to get to the survey as soon as he left but was unable to access it. I don't have a google map app. did that mean I had to set that up to do the survey?"
brenda S.
belleville, ontario
"Everyone - office staff and technicians alike - was very pleasant and helpful, as well as efficient, in quickly solving our problem."
sheran B.
belleville, ontario
"Mike appeared on time. He was courteous, knowledgeable, diligent in his work. I have complete confidence in his ability to provide top notch level of service. He is the best!"
shelby L.
belleville, ontario
"Mike is informed and helpful."
jarl N.
trenton, ontario
sandra B.
belleville, ontario
"Had answers to questions, respectful of me and my home. Arrived when scheduled."
louise B.
wellington, ontario
"Technician wore a mask. Polite, considerate, professional and helpful."
ron/trudy J.
belleville, ontario
"Technician was courteous, wore a mask and removed his shoes. Did his thing, asked about A/C and left. and left"
rick N.
belleville, ontario
"The amount of time we had to wait for the installation. We had a leaking hot water tank and waited 5 days for the replacement"
holly G.
deseronto, ontario
"They were done in like 4 hours and very nice fellas"
libby S.
picton, ontario
vivian H.
brighton, ontario
kelly D.
belleville, ontario
"Irwin was very polite and knowledgeable."
john A.
cobourg, ontario
"Your technician was excellent answered all our questions and seemed very knowledgeable and confident in his work."
les L.
corbyville, ontario
"The technician that came to the house was very knowledgeable and helpful."
hugh M.
belleville, ontario
derek M.
wellington, ontario
"Mike does a great job..thorough, detailed and my confidence in him is high...Mike's customer service skills are excellent and everything is on time"
ralph B.
belleville, ontario
"Technician was on time and very efficient"
debracook D.
belleville, ontario
"Mike is very thorough and efficient in his work. As well, he is extremely knowledgeable in his areas of expertise; heating, A/C and air quality. He always happily answers any questions I have. Thank you Mike!!"
larry Z.
belleville, ontario
joanne B.
trenton, ontario
"Polite friendly and totally explained issues."
syd R.
belleville, ontario
"work completed efficiently and work area left clean. work explained"
mohammed S.
belleville, ontario
"I have called for a service call and mentioned that there is a refrigerant leak. The first technician came and hardly spent 5 mins just to confirm there is a refrigerant leak and charged $118 and left. Then another technician came to find the leak. Spent about 30 mins. Found the leak and charged $330. I wish you would combine the two visits into one. Finding the leak should be done on the first visit since it didnt take more than 30mins. Or you could charge less for the 2nd visit since the first visit was already paid and it didnt add any information vs what I have already mentioned during my first call."
robert W.
belleville, ontario
"Your mechanic/specialist was on time and found the problem very quickly ."
dave C.
brighton, ontario
bob W.
wooler, ontario
"friendly professional"
janice M.
belleville, ontario
"Josh was very patient and professional."
diane J.
belleville, ontario
"Prompt."
scott M.
frankford, ontario
"Irwin was very thorough in his work and explained clearly to me exactly what he was doing."
ralph H.
stirling, ontario
"I appreciate your serviceman's coming to my house to resolve my issue as he did. However since the part he installed ended up not working & my air conditioner is now not working cannot say I am satisfied. Since this Lennox Air Conditioner was installed in 2016 accordingly it is still under it's 5 year warrantee coverage, so hopefully whatever is required to get it up & running again will be done promotly. I look forward to hearing from someone very soon regarding this situation. Thanks Ralph Harrison."
tom D.
wellington, ontario
"the expert was friendlly and helpful. He explained things to my wife and she actually understood him."
theresa B.
belleville, ontario
"Tech was courteous and efficient. Sales rep didnt seem to know what he was talking about, didnt tell me size or model of unit he was recommending, didnt leave me anything in writing, was difficult to follow, and my brother in London on quotes people close to $1500 less for a similar SEAR on what he assumes would be the same size unit knowing my square footage"
robert A.
belleville, ontario
"Tech did not show as planned"
lawrence H.
belleville, ontario
"The technician was prompt honest and very competent"
jim D.
marmora, ontario
"Answered all questions , made concrete suggestions to what he thought would provide us with our needs"
marilyn L.
tweed, ontario
"Service agent was very pleasant and quote was cheaper than another quote I had received. Very speedy service."
brian E.
picton, ontario
"D & K are always: Dependable; professional ; caring and fair."
gordon W.
belleville, ontario
"Everything was done to our satisfaction nd explained well"
micheal L.
trenton, ontario
"All of the Technicians that I delt with were nolagable helpful and answered any questions that I had. ."
john G.
frankford, ontario
"Mark was polite, informative and efficient"
wayne S.
stirling, ontario
jim W.
belleville, ontario
james B.
belleville, ontario
"On time and efficient. Been with D & K for more than 18 years."
townend M.
carrying place, ontario
"I now have a A/C / Heat ductless unit that is broken (which was not before) - awaiting the part - confirmation from you as to when you will be getting it / installing it to make things right. These things happen. Just one of those things. I did email Friday but did not get a response which is fair as I am sure you are waiting until you have it in stock. But I would love a rough ETA now the temp is picking up."
lynda R.
brighton, ontario
"Irwin was a quiet worker who went about his job then connected with meno problems . Would like to have him again."
diane D.
belleville, ontario
"Seemed very knowledgeable, pleasant and helpful."
rensford N.
belleville, ontario
"No company is perfect."
hugh C.
belleville, ontario
jeff M.
belleville, ontario
"on time , courteous , professional"
sandra B.
belleville, ontario
"Very informative, treated myself and my home with respect, friendly. Came when I was told he would come by."
stella N.
wellington, ontario
"You technician Mike is very knowledgeable And no hesitant to give good advice"
pamela R.
trenton, ontario
"I must say that Shaun watts is very professional at his job knows his stuff he answered any and every question I had about the equipment and how it gets installed and when I called him to ask him more questions about other companies that were trying to sell me their equipment he reassured me that your company was guaranteed to give me the best quality and service so thats why I went with you guys thanks again"
richard H.
belleville, ontario
wayne C.
wellington, ontario
craig S.
belleville, ontario
"VERY Professional , on time , great work ethic in installing the furnace"
kent K.
trenton, ontario
"arrival on time. courtesy"
carl S.
belleville, ontario
"Mike was very caring, competent, customer focused, and committed."
tyne B.
cobourg, ontario
"Your technician appear to be not in the least bit interested why the propane stove had exploded and appeared to be in a rush to get to his next appointment."
judy K.
warkworth, ontario
"Weve been customers for years now. They are always very professional and prompt."
ralph D.
brighton, ontario
"Jessie cleaned & inspected all three appliances quickly and efficiently- furnace, fireplace & air conditioner, and then explained his findings, As well he was thoughtful in answering our questions/"
andy P.
brighton, ontario
"Pleased with job completed"
carl M.
wellington, ontario
sharon C.
brighton, ontario
"Punctual Friendly Helpful Competent"
terry B.
belleville, ontario
"Mike, our service rep on this session knows his "stuff" as has been my experience with all the D&K reps. over the years."
robert A.
madoc, ontario
"Polite,knowledgeable"
shirley N.
belleville, ontario
"Gave good advice"
david S.
belleville, ontario
"Irwin was efficient, polite and thorough and followed through with information about a humidifier pad we needed that had not been changed for some time."
kathy B.
deseronto, ontario
"A technician arrived quickly on the day I had contacted the office to try and rectify my situation. Unfortunately due to part shortages caused by the covid shutdowns, it was understandable that there may be a wait. I did have have an alternate heat source for my living area (fireplace in living room) however, my disabled brother, who resides in my basement apartment was not as fortunate. The D&K team were diligent in locating the part the very next day and my furnace was up and running the next day."
dave V.
marmora, ontario
susan B.
belleville, ontario
"Jack was knowledgeable, informative, patient, courteous, helpful, nice and fully answered all of my questions and concerns and professionally and successfully completed his task at hand."
jim L.
havelock, ontario
"On time, well communicated service. Very customer focused team in office and the field."
jennifer L.
madoc, ontario
"Fast friendly and prompt."
lindaanderson L.
picton, ontario
"Knowledgeable professional technician"
darlene T.
brighton, ontario
"Very professional."
john J.
trenton, ontario
ted H.
stirling, ontario
"Gerald was courteous, professional and thorough."
william R.
tweed, ontario
ann B.
belleville, ontario
"Jessie provided efficient and Covid safe service. He was very professional and informative."
sylvie P.
wellington, ontario
"Very professional"
jeff M.
belleville, ontario
"Both the sales rep and the installers were great to deal with, very knowledgeable. The installers went above and beyond to correct a duct work issue from a previous install by a different contractor."
sherry M.
deseronto, ontario
clint L.
tweed, ontario
"The technicians showed up at their scheduled appointment and were very quick with the inspection, causing minimal interruption to our day."
claire G.
belleville, ontario
"I have always been satisfied with the service I receive from your technicians. They are always on time, friendly, knowledgeable and efficient. It is a shame that your pricing for a new furnace was far too high and your sales people are not as good as your technicians."
david C.
consecon, ontario
keith N.
wellington, ontario
"Punctual, courteous, knowledgeable and vigilant with covid rules"
joyce L.
belleville, ontario
"very friendly and went to get the job done that he was here to do"
rob J.
stirling, ontario
"The initial installation was not completed or done properly last fall. Due to this, the technician that came on Wednesday was not able to complete the work as he needed parts."
frank G.
belleville, ontario
"Knowledgeable, polite"
frank K.
stirling, ontario
"Ontime excellent customer service by both technicians."
harry E.
consecon, ontario
john H.
brighton, ontario
jane T.
brighton, ontario
tom C.
wellington, ontario
"Very professional"
lise P.
wellington, ontario
gail T.
brighton, ontario
"On time ( actually a little early) went right to work, polite and explained things well"
brian L.
stirling, ontario
randy R.
belleville, ontario
"Fast clean friendly"
pete C.
trenton, ontario
paul L.
brighton, ontario
"Conscientious. Explained everything to us."
gary M.
belleville, ontario
"Brian and Rob were tremendous as they worked in our place for two full days. Meticulous, neat, respectful and kept us updated and quick to keep us involved if any questions. In short a great team, knowledgeable and informative. Outstanding!"
tammy K.
brighton, ontario
"Very prompt service, informative technician, sales consultation went well and the installers did an excellent job"
dale B.
stirling, ontario
"Shaun seemed immediately knowledgeable and provided information that clearly solved the issues we were concerned about"
herb S.
picton, ontario
"Work was done efficiently and in a timely manner."
luke S.
trenton, ontario
"He made sure to do complete maintenance even though it took longer than the given time."
allan D.
brighton, ontario
alain C.
frankford, ontario
bill F.
frankford, ontario
"Great friendly service"
catherine A.
belleville, ontario
"Jesse was very informative. Although our unit is not working properly . We do have a lot of humidity which is confusing as to why that is happening."
sharon C.
brighton, ontario
dot D.
belleville, ontario
"was there a short time. He was like the 3 or 4 guy called for same issue. Suddenly walks out to living room and says We have to order a motor and another part you will be without the furnace for 3 or 4 days."
peter B.
carrying place, ontario
mick N.
wellington, ontario
"Service was very satisfactory from booking the appointment to successful completion of the repair."
rudy simas S.
belleville, ontario
"Amazing and professional."
mike M.
belleville, ontario
"on time, courteous and mask in place"
dan S.
brighton, ontario
mike P.
brighton, ontario
"Mark (the technician) was very courteous and answered all my question, he was very professional. All the personnel from the dispatcher to the sales rep. was excellent."
caroline D.
roslin, ontario
"Waiting for a part so work not completed yet, however, after technician left, discovered my new flooring that I just put down was scratched up probably by screw tips from the fireplace he was dismantling. It would be ideal for them to carry drop cloth or something to lay the parts on so they don't scratch the floor in the future"
gary W.
tweed, ontario
"I would have given 10 but I am still waiting for an itemized copy of the invoice."
gilles M.
wellington, ontario
david V.
brighton, ontario
treena F.
carrying place, ontario
"Follow through on what he said."
josh L.
belleville, ontario
lloyd B.
belleville, ontario
"Mark is very accurate at what he is doing, does an excellent job, very friendly and courteous."
carl M.
wellington, ontario
"Josh was very professional, he installed a new thermostat and set up Wi-Fi on my phone so I can check and change settings when away on holidays. Thanks Josh !"
mike A.
corbyville, ontario
"Mike was clear and concise about the problem with our oil furnace."
christine M.
frankford, ontario
"Jack was amazing.........he actually took the time to explain everything to me.......even when I asked stupid questions He has the patience of a saint"
stephanie T.
stirling, ontario
maggie M.
trenton, ontario
robert D.
belleville, ontario
"part took over a week to come in. not your fault, most likely due to covid delays."
lanny B.
trenton, ontario
"Installed appliance the short cut way , but after asking a few times to do it right , they did . Thank you"
don B.
belleville, ontario
"Technician thorough and courteous"
colleen S.
stirlingon, ontario
"The technician addressed my concerns, and answered all my questions. He was very knowledgeable,"
mary-lynne M.
belleville, ontario
"I had had a bad run around with Reliance. D &K provided quick, efficient and courteous service. I was glad to be able to work with a local firm."
denise D.
stirling, ontario
"Quick response, very professional"
cathy M.
madoc, ontario
"Could someone come to pickup the old water heater. I was able to drain all the water from it, so now it can be picked up."
bill A.
belleville, ontario
"Everyone was very friendly and respectful. The technician came 2 hours after we called D+K, then the sales rep. came in the afternoon..and our furnace was replaced the next day."
mark M.
belleville, ontario
"Had two different visits and both times they were professional, good work and respectful!"
leslielucyk L.
corbyville, ontario
"Our technician, Gerald, was very knowledgeable & gave use good advice."
neil B.
consecon, ontario
"The technicians who came to the house were very polite and both seemed knowledgeable. I would have rated higher but for the fact that it took 7 days for a part replacement. We were lucky outdoor temperatures in the week that we had no heat were unusually high."
lenn D.
napanee, ontario
"EXPECT AND DELIVERED QUALITY SERVICE"
doug G.
stirling, ontario
"Very thorough and he explained everything"
katie S.
belleville, ontario
"Very friendly and helpful"
tess M.
consecon, ontario
ann-marie S.
warkworth, ontario
julia B.
castleton, ontario
"the technician was very thorough"
real L.
trenton, ontario
leonard K.
trenton, ontario
"Great job. cant wait till it gets warm out so that I can turn it on and see it work,"
andry O.
warkworth, ontario
richard S.
belleville, ontario
"TECNITION WAS ON TIME GREETED OUR DOG WHO FEELS SHE IS #1fremovehis shoes and went to work and went to work"
john W.
frankford, ontario
"Very through. Took his time."
donnadouglas D.
belleville, ontario
"Technician very knowledgeable"
john L.
stirling, ontario
"Shaun was very knowledgeable and easygoing. I did not feel pressured at any time he was here."
larry thomas T.
wellington, ontario
annie D.
brighton, ontario
"Your tech was very professional, on-time & thorough. Excellent value for the coat."
st presbyterian P.
stirling, ontario
"Mark was very professional and I felt he knew exactly what he was doing."
peter D.
brighton, ontario
"Service technician was on time, polite & professional. Good installation, full clean up after. Reset air exchanger cycle and furnace fan for better performance. Also reset time zone setting to correct clock. Set on demand water heater to circulate and decrease lag time to receive hot water at the taps."
paul L.
brighton, ontario
"Took his time and checked everything over. Answered our questions"
dave R.
napanee, ontario
"Technician was pleasant and professional."
russell G.
belleville, ontario
henry T.
springbrook, ontario
"Several of my models were broken. I didn't mind this but it would have been nice if they had told me, or better yet asked me to move them for their convenience. Additionally, the installation was poor, with unnecessary holes drilled in the exterior of my home, and finally the mess that was left, indoors and out was terrible."
peter K.
trenton, ontario
"prompt, efficient and results oriented solutions provied"
bob R.
picton, ontario
"The technician determined the problem - advised he had repaired it, suggested we replace the filter and had one in the truck. One visit - all repaired!"
brian W.
madoc, ontario
"the service guy explained the lime problem but didnt have the equipment to clean the unit."
carole P.
belleville, ontario
"courteous and timely"
gary W.
tweed, ontario
"Fast and efficient."
marie G.
codrington, ontario
mandy T.
warkworth, ontario
"Service was great . i trust Josh and k ow he gets the job done."
c rolston R.
belleville, ontario
"Very quiet and efficient in most of the cleanups he did"
dianne H.
roslin, ontario
"Professional, courteous service, Job was done exactly as agreed."
baden V.
tweed, ontario
"Everything clearly explained and friendly manner"
robert M.
wellington, ontario
"Our furnace shut off last evening right before the biggest snow storm of the season in our area. It was also a holiday. D&K Technician Irwin arrived on site within 45 minutes of my call. He diagnosed the trouble (burned out igniter) and had the furnace running again within an hour, despite some trouble with the replacement part.. He left just as the snow was beginning to fall. I've been an Engineer for over 40 years and have worked on complicated machinery. I was extremely impressed with Irwin's meticulous and thorough work style. Irwin demonstrated the quiet commitment to doing an excellent job that is evident in the highly skilled technicians I've met over the years. D&K should recognize Irwin for his skills and his excellent customer service. Thank You Irwin."
dot D.
belleville, ontario
"Gerald was prompt and courteous. Wore his mask and booties! listened to what I said and started hunting down the problem. By 11 Friday night I was almost warm."
sherrie T.
belleville, ontario
noreen H.
carrying place, ontario
"Irwin professional and spoke in layman's terms"
lawrence H.
belleville, ontario
"The technician who came, both on our emergency call and for the routine check-up and repair was very responsible, very careful to follow up with an order for our defective switch, and very quiet and respectful while he was working. He personally cared about his work, and whether we had heat.."
mark T.
carrying place, ontario
"Turned up on time. Job was quickly done. Polite"
gilles R.
wellington, ontario
"Appointment was quick, service was relatively good although technician arrived much later than scheduled. It also took longer to install because of error. There was no information provided on how humidifier works to keep humidity level and not sure if it works properly (no way of knowing)."
douglas W.
trenton, ontario
delbert T.
belleville, ontario
"Quoted a price for repair of $750.00 + tax+ labour. Found part for $140.00 + tax and installed it myself for free."
richard B.
belleville, ontario
"on time polite"
wendygale W.
belleville, ontario
"Great service. Helped me to understand my HRV system."
mary P.
brighton, ontario
kathy T.
belleville, ontario
"You go above and beyond, I called just to ask a question and you sent a technician out to speak to me in person and explain my system more thoroughly. I greatly appreciated that."
shelby L.
belleville, ontario
"From the receptionist to the technician Mike, the staff have been friendly and prompt. Although the problem wasn't identified, Mike assured me he would continue to research the issue and a follow-up would be done. I look forward to this. A letter received this week from SE Canada outlining a security incident is disconcerting..10 weeks after personal information is breached is hardly holding my privacy as ".utmost importance" as the letter claimed."
darlene B.
brighton, ontario
"Great receptionist, speedy response, next day visit, very polite serviceman who was informative. Resolved the issue efficiently ."
christine M.
brighton, ontario
"We had a heat pump installed by D&K in 2016. It was installed incorrectly, then another service technician had to come back on another day to reinstall it correctly. The heat pump has never worked properly since the day it was installed. Please look into my file to see how many times it has been serviced and attempted to be fixed over the years. It appears that this unit is a faulty unit and it should be replaced. This effects our electrical bill and we have also had to have technicians come to our home numerous times over the years, we have loss time and pay from work, to be able to be home for the service technician to let him into the house. Their has been several appointments over the last year that have been cancelled at the last minute or the service technician wasnt dispatched to our house (I have the emails showing this). I feel like we have been more then accommodating and patient with trying to get the heat pump fixed. We have been paying for services and have warranty and yearly maintenance with D&K I am wanting to know what can be done to fix this???"
john J.
trenton, ontario
"Very professional. They came in ran the new drain line with minimal mess."
paulcrowe P.
belleville, ontario
"always ready to help"
pernell F.
trenton, ontario
"Mike has been taking care of my annual inspections for approxiamately 10 years now. He has always been truly professional and does an outstanding job."
nathan J.
belleville, ontario
"Because of the quick response to my service call and special effort made to obtain the necessary parts to fix the problem."
robertguillet R.
wellington, ontario
"Mike tried several ideas to resolve our humidity issue. We won?t really know for another week if they worked"
marylynne M.
belleville, ontario
"Prompt knowledgeable service, worked efficiently, answered questions well. Clean about the work space. Pleasant personality. Discussed the updates needed for the filter and called for appointment times to be booked for the Air conditioner for summer 2021 and for the furnace maintenance in 2022.."
erik V.
belleville, ontario
john P.
belleville, ontario
"Arrived on time, very professional technician."
kurt W.
campbellford, ontario
fralick M.
stirling, ontario
"Very knowledgeable and communication was great on explaining what was done and required in the spring and why."
bruce A.
belleville, ontario
"quick service, job completed"
al pierre P.
wellington, ontario
"Because he found faults in the INITIAL install of the Tankless Water Heater and corrected same at the cost of a longer service call !! Great worker"
brian W.
picton, ontario
"Prompt service"
jill C.
corbyville, ontario
"service tech very helpful. still haven't heard from anyone regarding a replacement furnace quote."
antonina D.
bellevill, ontario
"To support the company and thankful for the service"
deborah D.
belleville, ontario
"your always good to me"
anne R.
belleville, ontario
winny B.
belleville, ontario
"unsure if this survey is for the initial visit for furnace maintenance - if so - very good. If it was for the 2nd visit to determine why the furnace was hot - then it was ok - he was not qualified to fix the issue in the A/C portion of the unit. I am to have a heating cleaning and an A/C cleaning every year per agreement, however, due to Covid-19 unable to do so. Thus, it looks like the cleaning of the A/C unit was neglected - and now it needs cleaning and I am now being charged extra - which does not seem right. I was not explained why it is not already covered, but then again I did not ask either."
karl R.
picton, ontario
"We didn't receive a call to address the issue at hand. Was charged extra without knowing what it was for and still have the same issue happening."
liz V.
belleville, ontario
brian L.
stirling, ontario
"Punctual, respectful, knowledgable."
pam M.
belleville, ontario
"Everything was attended to."
doris H.
plainfield, ontario
"Prompt professional service."
gayle S.
brighton, ontario
"Technician explained everything he did"
ross D.
stirling, ontario
"Very professional, with good advice and tips"
jameswhyte J.
wellington, ontario
"The service technicians were very good. The support from the office staff not so much."
seann A.
consecon, ontario
"Very happy with their service"
david C.
consecon, ontario
"Mark was knowledgeable & thorough-our only choice now for in home service"
rudy simas S.
belleville, ontario
"Professional and great customer service."
louise H.
wellington, ontario
"Jessie fixed the "swooshing sound" made by the furnace starting up. He tightened the furnace vent in the master bedroom which was very loose, but unfortunately this vent is still making thumping sounds when the furnace starts up until the required temperature is reached. That was starting at 3:30 am this morning and continuing for enough time to make sleeping impossible and I will sleep in another room till fixed. As suggested, I will be making another service call tomorrow."
kay M.
trenton, ontario
"Tech came he did the work and left"
cindy L.
belleville, ontario
"On time. Pleasant. Done job."
jackie G.
belleville, ontario
"Very prompt and professional service."
paul R.
belleville, ontario
"Playing catch-up on furnace inspection which I thought was done prior to winter; Should have booked appointment for this after my AC was inspected last Spring!"
ken R.
wellington, ontario
henriette H.
marmora, ontario
"polite, courteous, helpful, and clean. Quick in and out and provided a referral for duct cleaner"
gary A.
tweed, ontario
"Very thorough, both in his work & explanation of your billing choices. Timely in his appointment arrival time, impressed!"
brian M.
brighton, ontario
lynda S.
belleville, ontario
"Tech was knowledgeable and got here in a timely manner. Answered my questions, and explained what he did."
bill F.
frankford, ontario
"The tech explained everything to us. Great service"
barry C.
trenton, ontario
"Technician was knowledgeable, polite, and profession."
george A.
trenton, ontario
"Technician (Jessie) was very thorough and explained what he was doing and why."
bill H.
wellington, ontario
"fixed the problem was polite and no mess"
chris B.
frankford, ontario
"It was a simple job of replacing the furnace filter, which was forgotten by the admin staff, but Michael made sure the filter was properly aligned inside the filter in lieu of just doing a switch. He treated my furnace as if it was his own."
armin Q.
belleville, ontario
"It is always a pleasure when he services our Lennox heat pump. He is very personable and demonstrates a high degree of product knowledge."
jack A.
madoc, ontario
"Good Service,polite , Honest,answers all my questions,Jessie has been here several times through the years,l like his work."
annette A.
frankford, ontario
"Excellent service"
wayne & diana P.
napanee, ontario
tim H.
trenton, ontario
"I was told part for fireplace would be ordered was told not sure when it will arrive. After a week didn't hear anything, I called the following week for eta on part they didn't know but recv'd call the day after. This is a brand new fireplace .Dec17/21"
hugh M.
belleville, ontario
gabrielaleal G.
belleville, ontario
"Technician was pleasant once he got here. We waited the entire morning to call at noon to find that we had not been put on the schedule and then waited from 2:00 to finally get the app't at 4:00 pm. All went well from that point on."
gerrard T.
madoc, ontario
"Prompt responce"
bonnie C.
belleville, ontario
"Jesse has been to my home several times - he is always thorough and efficient, and always takes time to answer my questions and provide critical information. In addition, in this time of COVID, he was fully prepared with ppe and respected all protocols."
averil C.
belleville, ontario
"All very professionally done"
john S.
belleville, ontario
"The tech was very efficient and went straight to the problem and above all very alert to the COVID safety process"
ron C.
belleville, ontario
"Overall the service provided was good however, the technician made some adjustments to the water heater which ended up making it worse than it was. Also, the HRV was checked and while I'm told that it is working the way it should, it does not appear to me that there is any difference between its normal operation and when using the supplementary exhaust fans in the bathrooms or kitchen. Also, while it apparently has 5 speed settings, there does not appear to be any difference between any of them and, the system functioned the same when set to '0' (stand-by) and 1 or 2."
brian K.
belleville, ontario
kathy T.
brighton, ontario
"Quick,efficient , and explained everything they were doing."
tom M.
trenton, ontario
"Irwin was very thorough. My mother had a fire place installed 2 years ago and for the first time it is working properly with the "full fire" effect - we never knew that it could look as good as it does now"
fralick M.
stirling, ontario
scott J.
roslin, ontario
mike M.
belleville, ontario
ralph A.
brighton, ontario
"Was polite, answered all questions."
ronald W.
tweed, ontario
"Professionalism"
niki R.
stirling, ontario
"Always great reliable service"
scott B.
roslin, ontario
"service tech was professional, friendly, conscientious of not being clean & informative; reported his important finding after the servicing & answered a question I had about the thermostat "programs" menu to my satisfaction."
brent L.
shannonville, ontario
"Polite, courteous, knowledgeable"
aline L.
trenton, ontario
"Gentleman did a throughout cleaning and inspection of the furnace and fire place."
karen M.
frankford, ontario
"Technician was trained, knowledgeable, and polite"
kerry W.
wellington, ontario
"Mike was very easy to deal with, friendly, courteous and professional. He answered all of our questions and completed the job quickly and efficiently."
lloyd B.
belleville, ontario
"More work needs to be done to solve problem, waiting for follow- up."
randy H.
brighton, ontario
"Job well done !"
harm Z.
stirling, ontario
"on time and complete"
susan G.
trenton, ontario
herb H.
napanee, ontario
"FAST FRIENDLY SERVICE DID WHAT WE NEEDED DONE"
brenda S.
belleville, ontario
"He did all the appropriate checks but was unable to resolve the problem we called about (loud running noise)."
skye W.
brighton, ontario
"Great service, very friendly technician! Fixed the problem quickly. I would have given a 10 if it was less expensive for a simple fix. Also I have been waiting for a call for 3 weeks from Stephanie, and awaiting our rebate for 18 months! It is frustrating to have to call so many times."
michael S.
carrying place, ontario
"The technician was very good. Professional and very knowledgeable"
aline L.
trenton, ontario
"Technician fixed problem very fast!"
cheryl B.
picton, ontario
robert W.
picton, ontario
"Efficient and helpful."
carolyn H.
trenton, ontario
frank W.
trenton, ontario
jim K.
campbellford, ontario
mike C.
belleville, ontario
"Prompt efficient service"
sandy S.
bloomfield, ontario
pierre B.
trenton, ontario
"The only things is that I have not received my paid invoice for the last services provided. I suspect that the technician may have written the incorrect email address. Please have the invoice sent to pabellefleur@hotmail.com"
donald R.
belleville, ontario
"We called after and asked if the A coil got cleaned. The person said no, that is part of the a/c service. Last year the d&k service man cleaned the A coil. Now I have to take the side off and clean it myself. I am not happy. We switched from reliance to you guys because we heard you provided good service. Please respond. Don Ross"
bill W.
trenton, ontario
brian W.
picton, ontario
"Very quick game day response."
james W.
wellington, ontario
"Technician was very helpful and reprogrammed a wireless HRV unit for us."
mark Q.
roslin, ontario
"Refused to do the work"
sonya F.
belleville, ontario
"Mike took his time to answer all of my questions. Mike was also kind enough to help carry my crutches and make sure I made it up and down the stairs carefully!"
dan D.
madoc, ontario
"We had a faulty furnace installed, parts were missing for installers and heat pump didnt arrive until a month later. The faulty furnaced burned 266.00 worth of gas that we got stuck with paying for. Exhaust pipes were blowing raw propane. Very unsafe and very unhappy with the service. Thanks to Jerry, everything was finally reinstalled in a day!!!!"
gary K.
belleville, ontario
"Very long answering initial service request. After service call was answered all else was as it should be."
cheryl W.
madoc, ontario
"Friendly, used all COVID-19 protocols, was thorough with servicing the furnace."
richard M.
stirling, ontario
"Friendly, explained what he had done and condition of fireplaces/furnace."
trevor S.
consecon, ontario
patricia H.
trenton, ontario
"He was very efficient, cleaned up when he was done and explained what he had done."
morris D.
belleville, ontario
"Fast friendly and reliable"
milan K.
wellington, ontario
"JHosh was very thorough in his diagnosis of the problem and qick repair."
veronica B.
colborne, ontario
"Mike has been out technician since the first time we called D&K . He is a straight shooter and always honest about the status of our system"
peter D.
belleville, ontario
"10"
stephen T.
belleville, ontario
"Brett was extremely courteous, helpful and knowledgeable."
andrew S.
belleville, ontario
len S.
brighton, ontario
"Fixed the problem quickly"
christopher M.
belleville, ontario
"Friendly and personable. Didn't seem to want to force us to spend more than we wanted. Just gave the options and the benefits."
peter F.
brighton, ontario
"On time, very efficient, clean"
gerrard T.
madoc, ontario
"Technician did not rush Answered any questions I had for him Very informative"
dr ryding R.
frankford, ontario
"There was confusion over what to be charged"
brad P.
belleville, ontario
"Professional from arrival until leaving."
ron G.
belleville, ontario
"Very nice tech who completed work quickly and communicated findings. I wish tech had been wearing a mask."
ann R.
campbellford, ontario
"Prompt and efficient."
keith W.
wooler, ontario
"Still waiting for them to come back with a proper cap for old exhaust."
korena P.
roslin, ontario
"everything was explained and questions answered"
matt K.
belleville, ontario
"first and foremost -- the tech showed up! (we've had too many professionals who don't show or even call to say they won't show) quick, efficient service tech was polite and eager, unfazed by the position of the furnace answered all questions, even the weird ones"
a (sandy) H.
wellington, ontario
"He did a good job and was very helpful. Most important = he arrived on time and well equipped."
karen M.
frankford, ontario
john B.
quinte west, ontario
"15 minutes and a $35 part that took 2 minutes to install for $512 (+tax) cannot be seen as anything but price gouging!"
jennifer L.
madoc, ontario
randy S.
belleville, ontario
"Knew what he was doing and seemed confident"
ernalaffan E.
belleville, ontario
"The technician explained the control panel better than the manual did. Read the manual several times and it referred to a newer panel than ours so gave no clarification, but he did."
matthew W.
tyendendiaga, ontario
"Didnt fix it and its sill broken"
armin Q.
belleville, ontario
"Mark has the qualities of a very effective technician, he analyzes problems using experience and common sense, solving problems."
david R.
belleville, ontario
"Colin was excellent - very knowledgeable and friendly. I appreciate that he was confident about the product but not pushy. He laid out the options and let us choose. We were also very impressed with the Covid safety measures."
paul T.
wellington, ontario
"Prompt, polite and professional"
fred D.
belleville, ontario
dan H.
frankford, ontario
"The tech couldnt fix the noise it was making because the stove was running and too hot I need to schedule another appointment for him to come back Can you do that for me. The stove was too hot for him to work on"
carol L.
belleville, ontario
"Steve was efficient, friendly but professional and very thorough. He is the only D&K consultant who has ever mentioned (and checked) my carbon monoxide detector. Light was green so I assumed it was fine but.....it had expired 5 years ago! Was impressed and grateful."
gerald I.
trenton, ontario
"nothing is ever perfect"
andrewkiroff A.
wellington, ontario
"Service was very good"
joan K.
marysville, ontario
"respectful, courteous, efficient"
ineke V.
wellington, ontario
scott M.
frankford, ontario
"The quality of the service was superior but I find D&K expensive to deal with"
rick H.
belleville, ontario
linda C.
trenton, ontario
"A great tech!"
david B.
madoc, ontario
"he was very professional"
pat H.
cobourg, ontario
jeff S.
picton, ontario
"The D&K technician did an inspection and reported that I had a crack in the heat exchanger of my gas furnace, then red-tagged it. A salesman arrived within an hour and proposed a similar furnace for $7,500 plus HST. After brief research online (exploded diagram of the furnace) and comparing it to photos of the crack, I was able to demonstrate that the crack was in the orifice shield and the furnace was safe. K&K cancelled the service bill and the red tag and I received an (indirect) apology from the technician. The actions of the technician and his immediate call to a specific salesperson lead me to believe that this scam was an arrangement between the technician and salesman involving a kickback of commission. He was also nervous, misspelling Amana ("Ammana"), miscalculating the tax and putting in the wrong area code for my phone number, all of this filling out the service form."
stephanie T.
stirling, ontario
"Did the very best they could! So far, looking like problem resolved....?"
bill H.
wellington, ontario
"on time, courteous very pleasant"
andy P.
brighton, ontario
"Excellent service."
julie S.
brighton, ontario
"Efficient and courteous. Followed COVID 19 protocol with distancing and mask"
craig J.
belleville, ontario
"Furnace and fireplace set for winter, and the technician showed up on time, and cleaned up afterwards."
marina W.
brighton, ontario
robert H.
roslin, ontario
"He was personable, on time , efficient Did what he had to do and left."
wendy H.
marmora, ontario
mike D.
belleville, ontario
"On time, quick and detailed quote."
madeline O.
frankford, ontario
"Steve was very friendly and polite. He was very efficient."
bob S.
brighton, ontario
"Stephanie was very knowledgeable and friendly she new exactly what I wanted"
joan K.
marysville, ontario
"courteous, efficient"
shannon M.
belleville, ontario
"The job is still not completed"
jackiedel G.
wellington, ontario
"He was here to check our problem with the HRV - he looked at the monitor (it was set properly) - he opened the HRV & shut it, said we should put a Humidifier on the furnace"
frank D.
brighton, ontario
lynwood K.
wellington, ontario
"The representative was here promptly at time given. He was pleasant and got to work quickly and efficiently, while following Covid-19 restrictions."
seventh town H.
ameliasburg, ontario
susan E.
wellington, ontario
"The technician was very good. He answered all questions and was very professional."
greg R.
belleville, ontario
"Provider was excellent, phone guy didnt state who he was calling fir just straight up asked if ... was my address."
donatomemme D.
wellington, ontario
allan B.
marmora, ontario
lindahl V.
brighton, ontario
"Very courteous and professional."
nicole E.
belleville, ontario
"Tech was very thorough."
michael J.
brighton, ontario
"Very professional and solved the problem quickly"
lynda S.
belleville, ontario
"Tech was efficient and on time and friendly"
wayne C.
wellington, ontario
larry B.
belleville, ontario
dave M.
belleville, ontario
"Arrived on time. Very pleasant. Did a good job. Went back to the store to get some filters for me"
dianne R.
adolphustown, ontario
"Customer service was very efficient scheduling call. I asked for specific tech who is very busy. The problem was too much heat, which for the next few days was fine, as we could shut the system off, but as the weather was changing there was a deadline as to when the work had to be done. The call was scheduled taking this into consideration. We were called to advis the tech would arrive earlier than arranged. We had provided detailed info when placing the call, so tech picked up parts on his way. He changed the way the boiler worked installing relays, tested the system to ensure it worked and explained the changes to us. This was all done in a matter of minutes."
john M.
brighton, ontario
"Because we were very satisfied."
paul W.
brighton, ontario
prabha S.
milford, ontario
"He knew what he had to do."
frank W.
trenton, ontario
shelley D.
wellington, ontario
"We always ask for Mark. He is the first technician who took time to properly understand our boiler our old house and answer all our questions."
dave G.
tweed, ontario
"Technician was ontime and friendly.Let us know the condition of the furnace."
henry T.
springbrook, ontario
"Initial response was very good but again we ended up waiting multiple days for a part. Since we lease the water heater we end up paying for a service we're not receiving."
gerry W.
stirling, ontario
dr woodward W.
cobourg, ontario
"hard working- really committed to doing it right"
gilles R.
wellington, ontario
jean B.
bloomfield, ontario
"On time and worked well."
jeff L.
wooler, ontario
"Was just a guy measuring everything for a quote...no service provided yet"
sharon C.
brighton, ontario
"I very much liked Josh, but the problem was not fixed the first time. He had to be called again on the Thanksgiving Holiday Monday. A brand new furnace..two service calls?"
randy M.
belleville, ontario
wayne C.
wellington, ontario
peter D.
belleville, ontario
david W.
belleville, ontario
sue G.
belleville, ontario
"All was good except the technician was in a hurry because of exceptional workload due to lack of staff."
robert H.
roslin, ontario
"Efficient and fast."
gillian M.
madoc, ontario
"The technician was prompt, wore his mask and was very polite, and, my goofy dog didn't bother him."
richard H.
belleville, ontario
"Service was carried out quickly and efficiently and in friendly manner."
kerry W.
wellington, ontario
"Mike answered the questions we had and was very courteous. Very pleasant to deal with."
rene james J.
wellington, ontario
"The technician was very polite and willing to answer all my questions..."
jeff M.
belleville, ontario
"waited all afternoon for scheduled appointment and no show. called next day and rescheduled ."
frank G.
belleville, ontario
"On time, polite, informative, patient, knowledgeable and happy. A pleasure to deal with."
debragh C.
trenton, ontario
"the technician is very pleasant"
david L.
stirling, ontario
"The technician honestly evaluated the cause of the problem. We are hopeful there will be no further issues. This was the 2nd repair that was needed since the original install."