D & K Heating Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 1,759 Reviews
rick L.
wellington, ontario
"Brett wore hisslippers outside on the deck and therefore left water marks on our floors. The servicing was excellent."
robert C.
brighton, ontario
"Good setvice,good tech."
jim W.
belleville, ontario
"The service was done in a professional manor"
steve B.
belleville, ontario
"No one is perfect.."
phyllis B.
belleville, ontario
"took a week to get a part and install it "somebory checked the wrong box" a new water heater was installed even though the existing one was only a year old; no explanation given"
judy C.
trenton, ontario
"MY APPOINTMENT WAS FOR A QUOTE ON NEW FURNACE AND AIR CONDITIONER. VERY INFORMATIVE AND THOROUGH. ANSWERED ALL MY QUESTIONS"
art N.
campbellford, ontario
"Prompt and efficient"
rob B.
stirling, ontario
"Showed up in a very timely manner. Fixed my problem and were very professional"
randy M.
belleville, ontario
"the techs eplained things to me and answered any questions I had"
jack M.
tyendinaga, ontario
"Tech showed up 2hrs late, & spent 3 hrs serviceing the furnace!"
baden V.
tweed, ontario
"the friendliness, patience, and clarity of verbal expression -- much appreciated."
corey W.
frankford, ontario
"Friendly, knowledgeable staff. Service Technician was happy to answer questions asked about heating and A/C system."
peter D.
belleville, ontario
"Mark is the best service person you have at DK"
don C.
stirling, ontario
"On time and efficient service, D&K sets a standard that all service companies should work toward."
robert K.
belleville, ontario
sean W.
belleville, ontario
stephen B.
wellington, ontario
"Problem solved almost instantly, and answered questions clearly."
richard C.
belleville, ontario
"Brett returned to the address after making the service call and explained to the owner of the tenant property exactly what he did during the initial call. he demonstrated a degree of professionalism and patience, once the owner explained why he needed to accompany him on the service call"
adolf S.
wellington, ontario
darrel S.
trenton, ontario
"Charged a fee even though nothing was done."
doug T.
belleville, ontario
"very knowledgeable, explained to customer what the issue was and what was required to fix our furnace."
amanda B.
belleville, ontario
"Because it is costing me a lot of money! The technician and sales rep were great!"
mary valcamp V.
foxboro, ontario
"Very personable and knowledgable"
george J.
belleville, ontario
"The technician was very polite and explained all he had taken care of when he was finished"
peter H.
belleville, ontario
"Jessie was very informative knowledgeable and easy to understand."
shawn Y.
castleton road, ontario
"Thorough"
myrna P.
madoc, ontario
"technician running late - not here until close to 4:30 and not finished until 6:00, however did an excellent job"
jason F.
trenton, ontario
"Customer service"
skinner J.
belleville, ontario
"Brett was great."
deborah D.
belleville, ontario
"he check every thing from nuts to bolts , cleaned twice . He was friendly and polite. All around awesome man"
roger W.
trenton, ontario
"Friendly professional and timely service"
kathy B.
deseronto, ontario
"Mark always takes the time to answer or explain any questions I may have. He is personable and approachable"
tom H.
belleville, ontario
"Tech was polite on time knowlegeable"
paul D.
carrying place, ontario
allan T.
trenton, ontario
maria N.
wellington, ontario
"On time, pleasant, knowledgeable, clean and tidy!"
catherine M.
trenton, ontario
"Jessie is very knowledgeable and informative showing pride in his job. He explains in ways that we understand and always with a smile. He represents D & K Heating very well."
garry E.
wellington, ontario
"I thought for the monthly fee we should at least get a replacement filter. He used one of mine."
helen M.
brighton, ontario
"Technical staff were well qualified, showed up on time and kept us apprised of their progress"
paul F.
napanee, ontario
john D.
belleville, ontario
"John was very thorough and even found a small issue with the furnace after putting it back together. He opened it up again, found the issue (a relay switch) and repaired it."
barry M.
belleville, ontario
"explained everything"
syd R.
belleville, ontario
todd B.
wellington, ontario
jim L.
wellington, ontario
"Our heating and fireplace equipment is all resdy for whst looks like it will be a very cold winter"
greg T.
belleville, ontario
"Pleasant and professional service technician who went beyond what he needed to do."
robyn M.
trenton, ontario
john G.
belleville, ontario
teresa W.
plainfield, ontario
shirley R.
belleville, ontario
"Very professional, knowledgeable service and feel confident that my furnace and air conditioner will provide top efficiency."
al M.
belleville, ontario
"Quiet, efficient technician plus he was ahead of schedule."
james K.
wellington, ontario
"Mark Lake was the technician that did our yearly service on our furnace and air conditioning. He was very professional, thorough and conscientious, taking care and pride in his work. He explained things to us, and nothing was a problem for him."
peter W.
brighton, ontario
garry K.
marmora, ontario
"The tech was very thorough, and also provided a lot of valuable information and advice. He was friendly, and respectful."
carl S.
belleville, ontario
"The Technician was caring, competent and customer focused."
diane S.
wellington, ontario
"We love Mike as our technician. I would like him to handle all of my servicing for all of my products."
eric C.
trenton, ontario
"Rated at 10 because as a customer I can only rate on my observations and verbal exchanges with the tech."
grant D.
wellington, ontario
"Technician was very helpful and professional."
andrew T.
belleville, ontario
"The technician was prompt, polite, efficient, friendly and very helpful."
john C.
wellington, ontario
"He was friendly and willingly answered any questions that we had."
sarah D.
belleville, ontario
"Fast, efficient, pleasant"
bill P.
stirling, ontario
"Have promised to call me back twice and haven't."
kelvin M.
stirling, ontario
ralph H.
stirling, ontario
"Technician as always was informative & did a good job."
daniel V.
ameliasburg, ontario
dwayne R.
belleville, ontario
"Mike was very thorough and accommodating. I believe he did some rewiring to our ourlets. Everything was working when he left but the next morning the downstairs bathroom didnt work."
yvonne P.
tweed, ontario
"Very clean Worked quickly"
richard L.
brighton, ontario
"Excellent technician. Explained the workings of the propane furnace to me in great detail.He went out of his way to make sure that I was comfortable and felt safe using the unit. (This is the first time we have used propane heat)"
john S.
wellington, ontario
"Came on time. Answered questions"
kim W.
belleville, ontario
jennifer C.
brighton, ontario
"clean,neat,on time,pleasant personality"
james S.
belleville, ontario
helen E.
carrying place, ontario
"The technician was very knowledgeable and informative. He was very courteous and polite and also made a suggestion as to how we could save some money on future maintenance calls."
cheryl W.
madoc, ontario
"Technician efficient, polite and explained what he was there to do"
brandon S.
belleville, ontario
"Quick response , problem solved"
bill H.
madoc, ontario
ron R.
brighton, ontario
john M.
belleville, ontario
"The technician was very good. He was polite, effeciant and answered my questions."
merne B.
belleville, ontario
"It was almost immediate service. I less than an hour or so a technician was here and corrected our problem."
marilyn R.
trenton, ontario
"Jessie was extremely polite and professional"
stewart S.
brighton, ontario
"Efficient and Friendly."
denis B.
belleville, ontario
"very polite and informative"
anne C.
belleville, ontario
"Arrived on time. Friendly, funny, conversive. Got the job done."
pierre L.
wellington, ontario
"The representative arrived on time, was courteous and seemed very knowledgeable. He also took the time to answer some questions about the operation of out wall thermostat."
matt C.
trenton, ontario
bruce A.
belleville, ontario
"Everything was fine."
jim F.
picton, ontario
"Service was within a few hours of our call. Problem solved immediately."
adam T.
newburgh, ontario
"NA"
gilles M.
wellington, ontario
"Answered all My questions"
nancy L.
belleville, ontario
"Came within scheduled timeframe. Was very respectful of our home. Very courteous. Made recommendation for filter for our furnice to reduce dust."
micheal M.
belleville, ontario
"came out right away, and was able to find and fix my AC problem quickly"
don M.
belleville, ontario
"His service was exceptional."
gerald M.
belleville, ontario
"response time was excellent"
david B.
belleville, ontario
"Technician was friendly and gave lots of information about the furnace and the service provided. I was pleased last year to be able to get my annual appointment a year in advance--other years I would wait for D and K to call me for an appointment and sometimes they did not call until winter."
jeremy G.
wellington, ontario
"Brett was courteous, knowledgeable, prompt, and performed his duties quietly and left no mess. He answered all of our questions, and gave us clear instructions,"
stephen B.
wellington, ontario
"no complaints"
doreen P.
roslin, ontario
"Although Colin was very professional and helped with my service selections -delivery of same was on the poor side-arrangement to have oil emptied so installers could remove oil tank as part of service on aug 28 was not arranged as promised. The installers were not communicated that I had oil furnace or already existing propane line. Also promised install of filter kit was not provided on aug 28 install as it had not been ordered in time to meet install time today. This means that a 2nd visit is needed to complete my requests"
sean W.
belleville, ontario
"Professional attitude"
ralph B.
belleville, ontario
"on time, polite and efficient. explained what he did."
bob F.
belleville, ontario
"Rep was friendly and efficient. Managed the work with little disruption."
don L.
wellington, ontario
"Professional with great personality and people skills. An Asset to your company!"
willa D.
stirling, ontario
"Informative and thorough"
larry V.
frankford, ontario
"Everything I experienced from D & K from the sales rep to the people who installed our fireplace were knowledgeable and had our best interest at heart. My wife and I are very happy with the entire experience with D & K and recommend them very highly."
jacques A.
brighton, ontario
"Technicians ensured we were satisfied"
katherine K.
belleville, ontario
"The representative was professional, courteous, friendly And knowledgeable."
raymond B.
belleville, ontario
"Never have problems with customer service and always able to get help as soon as possible"
scott M.
hillier, ontario
elizabeth P.
trenton, ontario
mike M.
napanee, ontario
"Punctual, courteous and friendly technician. Gave detailed explanation of his findings"
carol C.
tweed, ontario
mark L.
frankford, ontario
"Fast knowable"
peter N.
stirling, ontario
"Keith was very professional, respectful and seemed knowledgeable."
denise B.
brighton, ontario
"Jessie is a polite , considerate, and knowledgeable young man. He answers any questions we have and is extremely competent. We continue to ask for him specifically for all our servicing each year."
vivian H.
brighton, ontario
"Waiting for Fireplace Specialist to tweak flame."
joe M.
brighton, ontario
"Technician was polite, efficient, and answered all questions."
ronald E.
wooler, ontario
"Answered questions regarding the system, but could have explained the upcoming Freon change a bit better."
the wee croft C.
stirling, ontario
"its a group home and the tech was very good with them"
marion L.
belleville, ontario
"Keith answered all our questions and was very thorough."
darlene M.
belleville, ontario
larry O.
belleville, ontario
"Did great job Good personality"
vern s.
campbellford, ontario
"Service is done as requested on time and with great care and detail. Everything was described to me clearly and precisely"
carl T.
stirling, ontario
jim P.
brighton, ontario
"Job well done"
ann B.
belleville, ontario
"Efficient, friendly, professional and respected my home"
gordon W.
belleville, ontario
"Technician was good went about his work answered any questions ."
toni G.
springbrook, ontario
juan T.
napanee, ontario
"Mike is an honest and knowledgeable service representative. Very expedient but took the time to explain what he was doing."
ken G.
plainfield, ontario
"eve ry thing checked and was good ps when is my march appointment for furnace"
jim D.
belleville, ontario
"Very fast & personable."
dennis V.
wooler, ontario
don W.
wellington, ontario
"Jessie was very professional and helpful"
dave K.
bellevlle, ontario
"Josh was very thorough with his work. We were very happy with him, We would like to have him back next year to check and clean our unit."
scott B.
roslin, ontario
"Very friendly rep; very knowledgable, charismatic and very thorough; repeatedly ensured I understood his description of equipment; very willing to answer all questions"
tanya N.
campbellford, ontario
"have yet to receive any feedback."
eleanor G.
trenton, ontario
"My a/c died but I must wait ovet 12 days to get a new one one the hottest year on record. Other than that the people were wonderful and she made every effort to financially assure me that one is coming and that your company has hired a new crew. It is possible that thr.a/c is coming sooner. Here's hoping."
micheal M.
belleville, ontario
"Keith arrived on time, appeared very knowlegable about his task and advice."
jeff F.
belleville, ontario
"On time. Thorough. Polite."
brian H.
belleville, ontario
graham C.
wellington, ontario
"Polite, thorough, knowledgeable service technician."
joan G.
brighton, ontario
"very efficent"
gerald M.
stirling, ontario
"Mike was very professional and courteous. He was very willing to explain what he was doing."
ron R.
brighton, ontario
barry C.
trenton, ontario
"Installers were personable, professional and from what I can see did a great job. They did break one of the drop ceiling tiles but told me about it, were very upfront and didn't try to hide it like others may have."
kenneth S.
trenton, ontario
"I have used 2 other companies before you and I couldn't be happier and the reason for that is Mike Vandervelde. He is honest, clean and thorough.He explained certain things to us (especially our thermostat) and advised us on the condition of our equipment and what we may need in the future. This is the second year he has come and I will request him every time I may need help."
cathy O.
trenton, ontario
"Mike does a very thorough job, is personable and knowledgeable."
ron M.
belleville, ontario
"Pleasant personality, neat, communicative, & we assume qualified and competent."
bonnie D.
marmora, ontario
"Polite and explains results ---on time and efficient !"
lorne W.
trenton, ontario
"Tech was on time and quick and friendly."
cindy H.
trenton, ontario
"I was disappointed that the service technician came in, and unplugged my HRV and said it was unsafe and then billed me $99 plus tax service call. I appreciate that safety comes first but I felt the charge was above the service. He said Id probably get the service fee back if I purchased a new unit from D & K. Probably. The next day the sales guy came to my house. He was late - said it was a Monday - he did call me to say hed be late. His quote was 1000s above my other quotes."
barry L.
belleville, ontario
"Josh has been the service technician many times and is always most pleasant, helpful and informative since he takes a few minutes to explain some of what he is doing and the condition of our furnace and air conditioner."
helmut D.
tweed, ontario
"We arrived back home on a Sunday at 4:15 p.m. on a very hot day to find that our air-conditioner was not working. We went to the D & K Heating website and connected immediately via the chat line. A technician was contacted, dispatched to our home and our air-conditioner was fixed by 6:15 p.m. - just two hours!!!! We were very impressed with the prompt service on a hot Sunday afternoon and the technician Josh was excellent. We are most satisfied with this experience."
blaine L.
picton, ontario
"Josh did a great job, very professional."
margaret C.
belleville, ontario
"Janine was very Professional. She reviewed the situation & gave me pertinent advice & information. I did not feel pressured to make an immediate, final decision. She left me with all the pertinent information to study, prior to a decision. She was a calming influence at a time of stress. Thanks Janine."
margaret C.
belleville, ontario
"Keith was very kind, polite & seemed to relate well to my problem. He offered several suggestions , after assessing the situation. He appeared to understand my concerns & did not press me to make a snap decision. Very Professional."
brian T.
carrying place, ontario
"BRETT WAS VERY PLEASANT AND COURTEOUS AND WORKED VERY HARD. WE WOULD CERTAINLY LIKE HIM FOR OUR NEXT APPOINTMENT WITH YOU."
carole P.
belleville, ontario
"Super fast service and efficient"
james J.
picton, ontario
"Came early gave us good general advice & sold us the service contract ... Very Personable as well ????"
sandra D.
picton, ontario
"He was helpful, seemed efficient and was cheerful."
grant M.
plainfield, ontario
"Mike is very thorough and explains the service he provides very well."
tom or lisa C.
belleville, ontario
"D &K were prompt in dealing with my problem. Could not fix it on 1st visit but managed to get part needed and installed next day."
john G.
belleville, ontario
"Your technician was very good at the work he did. He explained the problem with the furnace and fixed the problem. I was very pleased with the work he did."
chris T.
foxboro, ontario
"Technician was on time, professional.,a solved the problem quickly"
glenda L.
brighton, ontario
"Fast, efficient, knowledgeable, friendly and right on time for the appointment"
darwin J.
corbyville, ontario
david B.
wooler, ontario
"The service technician was excellent at resolving the problem with my A/C. He went directly to the outside unit to start his investigating. Within five minutes of his arrival he had determined the problem. The issue was completely remedied in the next ten minutes. I used the after hours internet schedule to request the an appointment. The day of the service call I received a call to inform me that my appointment has been double booked and that the appointment window would have to be moved to a later time. I feel that you have a disconnect between your online scheduler and the what other method of scheduling you might have. The technician did arrive within the newly set appointment window."
karen C.
belleville, ontario
"I have been dealing with D&K for a number of years now and I think they are one of the best customer service driven companies I know. Excellent techs, always very knowledgeable and respectful."
murray S.
belleville, ontario
elizabeth S.
belleville, ontario
robert J.
stirling, ontario
"Service was on time and Mark very helpful."
angelo grosso G.
belleville, ontario
"I was not there to see what he did or didn't do. So? send the info to the people that are using the system. Thank you"
betty R.
stirling, ontario
"Good service"
jean E.
stirling, ontario
"Knowledgeable, friendly technicians"
ed J.
stirling, ontario
bettie B.
consecon, ontario
"Very Pleasant and polite."
doug R.
stirling, ontario
"The technician did a fine job servicing our furnace but did not come equipped with a ladder to service our air conditioner which is up on a platform. D&K have been servicing us for many years yet do not pay attention to the note on our file that a ladder is required for our service. We will have to wait for a second appointment to service the air conditioner. Better planning by D&K required."
shirley K.
brighton, ontario
"very professional and courteous"
paul H.
cobourg, ontario
scott C.
brighton, ontario
"Good technician, friendly, prompt and efficient."
roger and pat W.
wellington, ontario
"We received fast and efficient service at a good price."
tony I.
codrington, ontario
"The technician was the absolute best. Professional, knowledgeable and caring toward the client."
terry F.
tweed, ontario
"Efficient. Respectful of us and our property. Cleaned up after installation completed. Friendly. Able to answer our questions."
michael J.
brighton, ontario
courtney P.
trenton, ontario
"Jessie was very polite and explained everything he was doing as he was doing it so we could try and understand what was going on as he was checking our AC unit. Although the outcome of our AC unit was not ideal, he explained the benefits of the advantage program and he gave us multiple options of how to go forward with the repairs our unit needs. The service we had with Olivia while scheduling and setting a time was wonderful she was polite and accommodating to our schedule and understood the importance of the situation."
deborah D.
belleville, ontario
"very nice and informative ,gets right to the point doesn't. beat around the bush"
paul L.
brighton, ontario
"We were provided with excellent service from our first phone call with Darlene to Keith's work on replacing the motor on the furnace."
lloyd B.
belleville, ontario
"Work done very efficiently"
jim D.
belleville, ontario
"Polite, changed foot ware at the door, rolled up my hose after he finished using it!"
theresa W.
trenton, ontario
"Seth was able to install my new a/c without cutting into my basement ceiling. Can't tall you how much I appreciate that."
andrew N.
belleville, ontario
joan K.
marysville, ontario
"Technician wanted to make sure I didn't experience another incident of AC not starting, even though working now, so put in a new temp control, in case it had been the problem."
jacques A.
brighton, ontario
chris F.
belleville on, ontario
"I had questions as Colin answered each one."
brian H.
belleville, ontario
"He explained the situation clearly and went about fixing efficiently. When I ask a question he handled it very well his deportment was excellent."
walter S.
madoc, ontario
"He was here on time and was very congenial and explained everything"
stephanietracey S.
stirling, ontario
"Prompt service"
alexander H.
wellington, ontario
"Youre two efficient technicians promptly arrived and handled the situation with a professionalism. Thank you for the service that we can now rest safely tonight. Piece-of-mind!"
roger W.
trenton, ontario
"Prompt friendly service. Knowledgeable technicion"
ron merchant M.
brighton, ontario
"Jessie did a great job explaining things to me. He was early. Everybody was on top of communications to ensure everything went smooth."
michael D.
wellington, ontario
"He came out at 9:30 at night to diagnose the problem."
joan D.
belleville, ontario
"The technician was very knowledgeable, really took his time to explain everything to us as we had not had natural gas for over 40 years and there have been many changes.."
shelleyjones S.
belleville, ontario
billspencer B.
belleville, ontario
gemma S.
belleville, ontario
"We were very Satisfied with the Service Provided by the Technician Mike Vandervelde. He was on on time, Friendly and Professional and rendered service to the Air Conditioner in a Timely manner and gave us a feed back . Mike has been servicing our Air Conditioner, and Furnace for the last 2 Years and we are happy with the Service rendered"
jeff R.
belleville, ontario
"Tech explained and showed my wife the exact problem, and then discussed solutions with her. He was very impressive and knowledgeable. However, he wrote on the invoice that we had no hot water and needed a call first thing in the morning. The sales guy did not phone until nearly 11:00 and started the conversation by telling me they were too busy to help us out until next week, because being completely out of hot water was not a priority. He basically told me to take my business elsewhere, which I did. Sad, your technician is a fantastic asset to your company, but your sales guy literally drove me away. I will not be doing business with you again."
andrew F.
consecon, ontario
"2 service calls already. Last visit was unnecessary and tech forgot my AC cover. Again!!"
kevin T.
belleville, ontario
"The technician that came to the house was very friendly and knowledgeable regarding your products."
ted H.
stirling, ontario
"On-time, pleasant, good explanation of services performed"
rickcurrie R.
wellington, ontario
steve H.
trenton, ontario
"Did what was asked"
don M.
stirling, ontario
"Knowledgeable service man"
thomas B.
madoc, ontario
"Technician Jessie explained furnance, air exchane, and air condtioner function and how they should be functioning. When I would look in to see how the work was progressing, Jessie appeared to be doing a thorough job of cleaning and adjusting my air and heat system."
ralph H.
stirling, ontario
"The service rep was very busy & had misinformed as to my problem, he was told it had to do with my air conditioning. When in fact it was about the fan switch not working properly. He still took the time to insure it was working properly & that we had no problems with it."
murray S.
belleville, ontario
"Brett was polite, considerate, knowledgeable and thorough. Time was not an issue for him."
joycelange J.
belleville, ontario
"Fast service"
michelle T.
trenton, ontario
"Shaun Watts is an expert in this field...also a fantastic personality which flows a river of honesty, loyalty and commitment. Someone u trust with your life investment...your home."
john D.
belleville, ontario
"Your service technician was incredibility pleasant and very professional - a credit to your firm"
bruce & gail W.
belleville, ontario
"timely and polite"
william P.
wellington, ontario
"MIke is always very friendly and knowledgable. He makes sure you understand how the equipment works and how to set the controls properly."
helen M.
brighton, ontario
"Staff were prompt, polite and knowledgeable."
cathy K.
belleville, ontario
"Very efficient and helped solve a problem with fireplace converter. Pleasant and professional."
lynn C.
roslin, ontario
"Keith was punctual, he introduced himself, and he explained exactly what he was going to do, and how it was going to affect me."
jean E.
stirling, ontario
"Friendly young man, quite knowledgeable. Unfortunately,bearer of bad news regarding A/C....."
al pierre P.
wellington, ontario
"efficient and had the help of manual"
greg B.
stirling, ontario
"very easy to contact the Company even after hours as we did. Tech was engaged, concerned and knowlegeable bout our furnace"
rene james J.
wellington, ontario
"I have COPD (Severe Asthma).. I am on Oxygen 7-24 and really require that our A/C/ works properly.. One day this past week it was very hot and the humidity was very high.. We set the thermostat to 70* F. and the house warmed up to 76* with high humidity.. Very hard for me to breath........."
george C.
belleville, ontario
"Mike was very informative and explained everything he was doing."
lynda L.
stirling, ontario
"This may not be the place to say this......we are satisfied with the young man who completed the service call, however, we are not satisfied with the fact that D and K charged for the call even though it only took 2 mins. The main switch to the system had been accidentally turned off. The cost was $80.28... not much but I feel that the fee could have been waived or reduced. This would show that you value your customers."
dave D.
stirling, ontario
"Greg was just fantastic. Had diagnosed the issue previously when another tech could not. Arrived promptly, fixed issue without problems, and unit works like brand new. Also extremely professional and courteous."
rick S.
wooler, ontario
bob M.
belleville, ontario
"As usual Josh was on time, did an excellent job. Very friendly knowledgable tech."
christine M.
brighton, ontario
"Great service, technician very friendly"
david W.
wooler, ontario
"Professional and prompt"
myrna s.
belleville, ontario
patricia S.
shannonville, ontario
"The service was very good today."
paul L.
brighton, ontario
"Knew what he was doing and explained all to us"
chris B.
frankford, ontario
"Jessie was very friendly and explained what he was doing and would advise you if there were tips or problems to be more efficient"
jim H.
brighton, ontario
"Very helpful in every way"
richard B.
brighton, ontario
david C.
consecon, ontario
"Friendly, competent service, quick explanations"
jim F.
picton, ontario
"Prompt, efficient, pleasant"
john B.
belleville, ontario
bill H.
wellington, ontario
tom C.
belleville, ontario
"D&K were very helpful and professional in scheduling our service and ensured the tech was here before assigned time."
seann A.
consecon, ontario
"Colin was very informative about the products and provided us with the AC unit that best met our needs and our budget. This is our third purchase in the last ten years from D&K and we have always been very satisfied with the products, staff and service."
nadia C.
belleville, ontario
"Jesse was prompt, courteous and friendly. He always provides excellent customer service."
mike M.
belleville, ontario
douglas D.
wellington, ontario
"Very professional, and helpful."
patrick K.
belleville, ontario
"John has great customer service skills and went about his work in a very professional manner."
clifford C.
brighton, ontario
"John was very informative and professional"
stewart G.
belleville, ontario
"on time on budget friendly polite helpful"
andrew W.
demorestville , ontario
terry B.
belleville, ontario
"Same quality service as in previous servicing."
rickcurrie R.
wellington, ontario
"Professional, thorough, took time to fully explain things."
roger C.
bloomfield, ontario
"He was exceptional"
james W.
stirling, ontario
"Great service but technician was unable at the time to fix the fireplace I had informed two customer representatives prior to him coming. I sometimes feel a cool reception when speaking with some customer reps."
michael D.
wellington, ontario
"Friendly tech willing to explain what he's doing."
robert R.
belleville, ontario
"ON TIME AND DEDICATED SERVICE REP."
st home trenton T.
trenton, ontario
"The technician was courteous and knowledgeable"
audrey C.
belleville, ontario
"Arrived on time, answered a question about the thermostat, completed job in short order."
lindahl V.
brighton, ontario
rob M.
wellington, ontario
martin G.
quinte west, ontario
nancy C.
belleville, ontario
"Excellent service"
frank D.
brighton, ontario
"Technician was very thorough and explained what he was going to do and did that."
diana M.
trenton, ontario
"Very efficient tidy. And polite."
wayne S.
stirling, ontario
lloyd I.
belleville, ontario
glen M.
belleville, ontario
"Came an hour early. Worked diligently."
scott C.
brighton, ontario
"It was a non issue that they responded to promptly."
bruce W.
marmora, ontario
"Friendly technician. Knowledgeable"
skye W.
brighton, ontario
"Courteous gentlemen installed professionally."
brian M.
brighton, ontario
ray M.
belleville, ontario
"Your service man was here within an hour"
pam M.
belleville, ontario
"There were no problems"
richard H.
belleville, ontario
"Technicians arrive on time. Are professional and courteous. As are the office staff."
lynwood K.
wellington, ontario
mike M.
napanee, ontario
"Great service, technician was very polite and explained to us what he was doing. Also punctual."
george adams A.
stirling, ontario
"tech was on time, did the A/C tune-up and dealt with a shaky motor on furnace."
lynda S.
belleville, ontario
"He was very professional, and personable.He removed a bird's nest from the top of the vent for the hot water heater,which was very helpful to me. I don't think that it was one of his tech duties I will be more diligent in the future, as I didn't realize it was a hazard."
garry S.
warkworth, ontario
"On time,did required work,clean organized,BUT did not have materials to finish the job,had to make a second call."
frank W.
trenton, ontario
maxine S.
brighton, ontario
"On time. Work done well."
alexander K.
corbyville, ontario
"Tech was polite and very descriptive of what he did."
ray B.
belleville, ontario
"Very polite, answered all questions and very respectful of our home."
tim M.
madoc, ontario
"Prompt and thorough"
ed F.
belleville, ontario
"Quick response to my call. Quick scheduling of work to be done. Thorough work on installation and clean up."
denis B.
trenton, ontario
"Arrived as scheduled,Very friendly and courteous and very promptly completed the required tasks."
mary G.
belleville, ontario
"They were on time, efficient, and courteous. I assume they completed what they needed to do, (but I have not used my AC yet)"
carl S.
belleville, ontario
"The technician is very caring, competent, customer-focused, and committed."
don H.
trenton, ontario
"U guys are bang on for customer service"
jutta M.
wellington, ontario
"Darlene was very pleasant and helpful on the phone. Greg was the tech who arrived within the slotted time, was efficient and very polite and pleasant."
carol B.
tweed, ontario
darrel S.
trenton, ontario
"Tech was very thorough."
lawrence A.
trenton, ontario
al pierre P.
wellington, ontario
"VERY KNOWLEDGEABLE AND PROFESSIONAL WITH EXPLANATIONS OF PRODUCT SERVICE REQUIRED"
gerry T.
picton, ontario
"100"
ed & jutta M.
wellington, ontario
"Very polite and helpful on the phone with Darlene. Greg, who was the technician, arrived in the correct time slot and was quick and also very pleasant. Service was very prompt."
chris P.
wellington, ontario
malcolm C.
wellington, ontario
shirley G.
deseronto, ontario
"Always satisfied with the service provided."
jim D.
thomasburg, ontario
"He was on time, Courteous, wore covers over his boots when he came in the house. Explained what he did and that all was okay for the summer."
lee R.
wellington, ontario
"Wallace, as usual, was polite, friendly, helpful and efficient."
wendybogues W.
wellington, ontario
"It would have ben a 10 but I asked the gentlemen to show me how to program my furnace daytime snd nighttime temperatures and it was a disaster. I will have to figure out how to get rid of the programming"
sheila S.
belleville, ontario
"Mike is reliable, knowledgeable and very experienced. He is efficient and we trust him."
nickie Y.
trenton, ontario
"Jesse is the best service person we have had from D&K. He is knowledgeable and took the time to explain things to us."
cheryl B.
picton, ontario
deborah N.
brighton, ontario
"I believe the service provided was comprehensive and thorough."
john G.
frankford, ontario
rick L.
wellington, ontario
lynda R.
brighton, ontario
"Any questions or concerns were readily answered with respect."
duvancohomes D.
belleville, ontario
"I think service provider needs to talk in layman's terms. Very frustrating that he talked to mr like I was furnace tech."
bob P.
belleville, ontario
"He didn't explain or point out that the term of the contract was 15 years."
doug P.
campbellford, ontario
grant H.
brighton, ontario
richard S.
warkworth, ontario
"Excellent skill"
ron P.
belleville, ontario
"I prefer someone saying what I need to know and not "beating around the bush". Shaun has enough life experience to appreciate the set of challenges I have with my physical challenge and not act inappropriately or insensitive. (Even if a D&K employee said 'I don't know what to say' that is still honest and sincere) Part of my new furnace questions were themed around indoor air quality for my surgery incisions."
lorraine A.
trenton, ontario
marion S.
wellington, ontario
"Jessie was very professional and helpful."
monica L.
belleville, ontario
"Very knowledgeable."
norma D.
belleville, ontario
tom J.
stirling, ontario
"Very friendly and knowledgeable, introduced himself and his partner. Did a great job."
joyce B.
wellington, ontario
"i have always had great service from your company. you come promptly and have an excellent system for keeping your customer advised about your services"
allan R.
belleville, ontario
"The man doing the servicing took his time and was very thorough"
tim lukey T.
brighton, ontario
"Friendly, Thorough and explained what was done and why."
colin M.
picton, ontario
"We will miss Wallace, he was thorough when cleaning our furnace,fireplace and air conditioner. Hoping the next person that comes is as good as he is."
richard M.
stirling, ontario
tom C.
belleville, ontario
"Service was prompt and handled in a professional manner."
norna C.
belleville, ontario
"Professional, competent, industrious and well informed service attendant. Mike is such an excellent advertisement for your company."
joan K.
wellington, ontario
david W.
belleville, ontario
"Both gentlemen were efficient and professional"
dawn F.
belleville, ontario
"Very polite and knowledgeable answered all of our questions"
sharon E.
stirling, ontario
"Pleasant, efficient and provided me with a quote for servicing my gas fire place."
karen M.
trenton, ontario
"All employees are courteous and knowledgeable. Installers were also efficient and concerned about not making or leaving a mess."
john P.
belleville, ontario
"Very happy he could come out late on a Saturday night to help us."
robert A.
belleville, ontario
"On Time, no issues. Followed all PM procedures. Went an extra step and relocated the furnace drain line."
harry K.
picton, ontario
"Never had a problem with service provided over the years."
mary M.
roslin, ontario
"Friendly, honest, helpful, good ideas"
brad B.
consecon, ontario
"The technician was thorough, courteous and properly fixed the problem."
stella N.
wellington, ontario
"Perfect knowledgeable technician"
carol W.
corbyville, ontario
"Mark is professional, easy to talk to, answers all questions and his work is spectacular. You feel such a relief knowing he is caring for your systems."
stephen W.
trenton, ontario
"Good work"
linda B.
plainfield, ontario
"Josh was polite, knowledgeable & willing to take the time to explain what he was doing. Had good discussion on many HVAC issues."
kelly D.
belleville, ontario
"Professional, knowledgeable and courteous."
brad M.
frankford, ontario
"This is the second year that Jesse has come to do the maintenance and has been both very polite and professional."
grant H.
brighton, ontario
"All went very well."
tom C.
picton, ontario
"The serviceman came in and did his job. No problems."
gail T.
brighton, ontario
"Technician came on time did the furnace inspection promptly. Answered My question about HVAC number I should have on dial and was on his way after he scheduled an appointment for next year."
samantha R.
belleville, ontario
"I've been happy with D & K thus far. However I was given no info on why the notification appeared on my boiler. And the install of my new boiler led to one of my radiators bursting as the radiators were not bled after the install nor was I told that they needed to be bled of it wasn't something covered under the technicians service. So not pleased with the resulting water damage from the lack of information being passed on."
david A.
milford, ontario
"Your service man also advised me that I had lost power to the sump pump."
smiley D.
colborne, ontario
cliff B.
wooler, ontario
"Greg was very professional and efficient"
bonnie C.
belleville, ontario
"Shaun is always looking for the best option for my home. Brian and Seth knew exactly what they were doing, worked together well, and took the time to explain what they were doing. They were also very respectful, and quite fun. I have complete confidence in the product choice and the installation."
becky S.
brighton, ontario
"The technician that came out today seemed alot more knowledgeable. We are VERY disappointed in previous visits... as the broken parts were never noticed before and we have had a technician out 2 times in the last month."
lynda S.
belleville, ontario
"He arrived at the expected time, was efficient, courteous, and found the problem right away."
shirley D.
belleville, ontario
"Mark arrived exactly as scheduled to perform the annual maintenance and inspection on our boiler system and our gas fireplace insert. While the boiler came through with flying colours, the 21-yr-old fireplace insert had worn out and become a health hazard. Thanks to Mark's close attention to detail, we will not be subject to combustion gases leaking into our living space...and will replace the insert with a new one right away."
shirley D.
belleville, ontario
"Our 21-yr-old fireplace insert failed inspection two days ago. Yesterday, Shawn came to give us a quote on replacing it. His knowledge, friendliness, and advice made the visit a pleasure; we ordered a new insert to be installed."
malcolm C.
wellington, ontario
"Wally always is friendly and professional and does agood job"
malcolm C.
wellington, ontario
"Wallyis always friendly and professional and does a fine job"
frank K.
stirling, ontario
"Mark took the time to answer all of our questions."
denison Q.
carrying place, ontario
"He fixed the problem in a timely manner."
robert J.
stirling, ontario
"Technician arrived within the allotted time slot. He readily understood my description of the problem. He was polite and respectful of our home in that he changed shoes when he entered the house."
melvin D.
brighton, ontario
"Instalation was professional neat and better than expected. Heating seems to be great and main heater keeps whole house warm."
nancy M.
tweed, ontario
"I asked some questions comparing the efficiency of the system as a heat pump and the efficiency of gas heat he seemed to be very knolageble"
david F.
wellington, ontario
"He did what we requested in an efficient manner."
linda C.
picton, ontario
pat S.
belleville, ontario
herb S.
picton, ontario
"Representative was cheerful and helpful."
shawn F.
trenton, ontario
"Technician arrived quickly and was well prepared for the task. He had the necessary parts on his truck which enabled him to complete the repair quickly and efficiently."
hugh M.
belleville, ontario
david W.
frankford, ontario
"100"
david W.
frankford, ontario
"Provided service as requested."
murray M.
napanee, ontario
"Showed up on time, checked system as needed"
don H.
brighton, ontario
"Josh came out to us when we called for help. He discovered that we need parts which we are waiting for. We are waiting to hear if they can find parts needed to complete the job. Thank you, Josh."
herb S.
picton, ontario
peter B.
stirling, ontario
"The quote I was given was too expensive and was disappointed that my Cocsto membership discount."
jane K.
madoc, ontario
"Mike is extremely personable, his work was efficient, and he answered all of my questions. Very pleasant to do business with."
miles J.
madoc, ontario
ralph & angela d.
brighton, ontario
"Wallace is always cheerful, respectful of our home and very professional. Today he had Josh with him, and Wallace is a good example for Josh and your company."
justin M.
belleville, ontario
"The issue wasn't fixed and not being able to take a shower is unacceptable"
juan T.
napanee, ontario
"Greg arrived very quickly when my furnace didn't turn on. He found the problem with ease and solved it resourcefully."
miles J.
madoc, ontario
john S.
picton, ontario
"Work done quickly and serviceman very polite"
tammy A.
shannonville, ontario
"AC was installed on Last week and the installers did not bring thermostat so I had to call. Then I had to call the next week to remind them about the thermostat. They sent out someone but he could only hook the new thermostat to the furnace and not the AC. He said they would have to come back with another person to help him. Have not heard anything think since then. I feel that I have to keep calling to have the work finish."
gord M.
brighton, ontario
"Very professional and friendly, completed the work quickly and efficiently."
lenn D.
napanee, ontario
chris P.
grafton, ontario
"Greg was excellent in diagnosing and fixing the real problem, however, problem should have been resolved the first technician and really should never have occurred at all if the unit was installed correctly to begin with."
jim L.
havelock, ontario
"Unable to think of anything that could have been done better."
jack H.
belleville, ontario