D & K Heating Service Experts Reviews

"Very courteous and professional."

"Tech was very thorough."

"Very professional and solved the problem quickly"

"Tech was efficient and on time and friendly"

"Arrived on time. Very pleasant. Did a good job. Went back to the store to get some filters for me"

"Customer service was very efficient scheduling call. I asked for specific tech who is very busy. The problem was too much heat, which for the next few days was fine, as we could shut the system off, but as the weather was changing there was a deadline as to when the work had to be done. The call was scheduled taking this into consideration. We were called to advis the tech would arrive earlier than arranged. We had provided detailed info when placing the call, so tech picked up parts on his way. He changed the way the boiler worked installing relays, tested the system to ensure it worked and explained the changes to us. This was all done in a matter of minutes."

"Because we were very satisfied."

"He knew what he had to do."

"We always ask for Mark. He is the first technician who took time to properly understand our boiler our old house and answer all our questions."

"Technician was ontime and friendly.Let us know the condition of the furnace."

"Initial response was very good but again we ended up waiting multiple days for a part. Since we lease the water heater we end up paying for a service we're not receiving."

"hard working- really committed to doing it right"

"On time and worked well."

"Was just a guy measuring everything for a quote...no service provided yet"

"I very much liked Josh, but the problem was not fixed the first time. He had to be called again on the Thanksgiving Holiday Monday. A brand new furnace..two service calls?"

"All was good except the technician was in a hurry because of exceptional workload due to lack of staff."

"Efficient and fast."

"The technician was prompt, wore his mask and was very polite, and, my goofy dog didn't bother him."

"Service was carried out quickly and efficiently and in friendly manner."

"Mike answered the questions we had and was very courteous. Very pleasant to deal with."

"The technician was very polite and willing to answer all my questions..."

"waited all afternoon for scheduled appointment and no show. called next day and rescheduled ."

"On time, polite, informative, patient, knowledgeable and happy. A pleasure to deal with."

"the technician is very pleasant"

"The technician honestly evaluated the cause of the problem. We are hopeful there will be no further issues. This was the 2nd repair that was needed since the original install."

"technician was very abrupt and didn't know if if the parts were available and said it would cost about $400. I said it was old and I wanted to think about it. He said tell him now or he will not be back"

"very pleasant rep. Did jib very well and in good time"

"Very thorough and helpful service"

"Gerald took extra care in his work and explained everything he did."

"The technician knew what he was doing, was cheerful and went about his work enthusiastically."

"Brett was efficient, polite, professional and explained everything he was doing"

"The technician was courteous. Hewas very thorough and answered any questions we had to our satisfaction"

"Very knowledgeable and thorough with the work he performed"

"Very friendly, professional and helpful informative"

"In 10yrs it was the first time my fireplace was taken apart and restored to origin shape. Offered to change batteries. So pleasant to have in the house!"

"Because he was absolutely awesome. he took his time and did things properly. We had some good discussions about many things and he was good to answer any question I threw his way."

"Was quick and he was polite."

"Fast"

"The whole reason for the first appointment and the second appointment was to see if someone could fix my A/C. It is not working properly as I had reported quite awhile ago. It is still not fixed because the air outside was not hot enough now for the tech to get a proper reading. So now I will have to wait until next summer until it gets looked at again for the third time and I am pretty certain it will take a fourth visit to change or repair a part that is not working."

"Professional, knowledgeable about the heat pump and ac unit."

"Technician was very polite and considerate."

"Technician was very kind, respectful answered any questions we had"

"Josh was very helpful, professional, efficient and friendly."

"Did his job well, and didn't waste time."

"Knowledgeable, courteous, pleasant, clean."

"on time, polite, personable, efficient"

"Sales and Techs were very efficient and answered any questions I had."

"Gerald was very efficient and professional and told me exactly the condition of my furnace."

"Tech. was prompt, polite and he fixed my furnace."

"Shaun was very friendly and knowledgable. He was able to answer all of my questions and offer different options."

"Mike did a great job FIXING A D&K INSTALLATION ERROR RE FURNACE INTAKE/EXHAUST."

"Prompt courteous knowledgeable"

"close to on time and polite and efficient"

"Everyone was friendly, efficient in all areas."

"Very thorough with his work and answered any questioned I had. Gerald and Darlene sorted out an existing service contract issue and made it right."

"Easy to understand and explained the process."

"Very professional and knowledgeable service. Took his time. Attention to detail"

"He was very polite and did a great job."

"Jessie is very knowledgeable & precise. Answers questions as needed & we feel confident in his ability & that the service was done right."

"Warranty experience excellent. Repair and replacement by Mark whose knowledge work was outstanding. Very detailed and friendly."

"Attention too small details (vacuuming the filter tracks before replacing filter), knowledgeable"

"Very obliging and courteous"

"Nothing was fixed - AC still does not work properly. I took a day off work to wait for tech. Another appointment has been set up which means another day I have to take off work. And it actually cost me $70. The only good thing was that the young tech was very nice and polite. Other than that, it was a waste of my time and money."

"I found the Tech very helpful . Answered my questons and I uaually have alotk"

"Technician was courteous, thorough, efficient and explained what was done, why, etc."

"the young man was friendly quick left small foot print in our home due to covid less ckeanjng"

"Technicians were very personable and explained things well. Did not rush."

"Shaun was very friendly and informative."

"They were polite, neat and did the job quickly. We now have hot water again and no more leaking tank!!!"

"Arrived promptly and did a great job."

"Technician was on-time, courteous, informed us what he intended to do. Enquired about a service he performed on his last visit. He kept us informed of his progress on the current call, and made sure we were satisfied before he left."

"He went about his job in a thorough and friendly manner. He took his shoes off before coming into the house. And explained what he had done and how everything tested out."

"Mike really knows his job. Mike is a gentleman who really cares about his clients."

"Very professional service guy Mark"

"I received an email from D&K the very next day my service was performed offering $60.00 off on seasonal maintenance. This was not applied to my invoice. After calling to inquire Michelle was unaware of the offer but said she would investigate. I then received an email copy of my invoice and all of the values showed zero amount paid, even though information of my MasterCard was taken by Josh. Seems that either Head Office is not communicating or D&K personnel are somehow out of the loop. If a credit for $60.00 is forthcoming I will re-evaluate my rating. If not I will cancel my service agreement and proceed with notification to Ministry of Consumer Corporate Affairs. Very disappointed at this point, very unprofessional response. I am still waiting on a response from Michelle."

"Have dealt with you for 18 away out of line !!!!years and just found out that your prices are away out of line.!!"

"Very friendly, on time and willing to answer any questions we had."

"Performance, Price, Promptness and Personality all appropriately top-notch."

"good"

"The rating says it all. My favorite they cleaned up. My unhappy is too wordy"

"Courtesy, respectful, efficient, effective, committed to ensuring filter requested would be delivered, and understood the need to socially distance,"

"For excellent service"

"Very professional friendly and through."

"Met at door by sales person, product ready for p/u"

"My appointment was for 8-10 am, they arrived at 10 but had to leave for an hour to get a generator, then they installed the air con and it works great however my child found one of their tools they left outside by the unit. Later that week I received a phone call from the installation man saying he thinks he forgot to turn my furnace back on and had to come on the Sunday to do that and get his forgotten tool. He was a friendly guy and but the entire experience was not so great."

"He did a excellent job"

"Both reps were professional, knowledgeable"

"solved the problem the previous techican did not fix."

"Very knowledgeable technician. Answered all questions"

"Technician was extremely polite, friendly,easy to talk to and was respectful of our home. He provided excellent service in an appropriate amount of time."

"on time, professional, personable"

"Confident, knowledgeable and accurate. Very pleasant to deal with"

"Was told that AC could not be fixed. Explanation given was chewed and corroded wires. Quote to replace was $5000-9000.for a 1400 square foot home. Called another.company to get a second quote. Upon inspection it was noted that some wires had been removed , cut and left disconnected. AC was then repaired by second company."

"The professionalism, expertise and knowledge of Brian and Bob was fantastic. They took the time to build a plan to determine the best approach to installing the ductless unit through a 18 inch stone wall: to support the structure of the home, and aesthetic requirements."

"Couldn't find the leak but it appears to be working. Balance system for 192$ seems unreasonable. It was on top of the 262 we were quoted on earlier visit by first tech"

"He was knowledgeable and explained things well."

"He was pleasant and seemed to be knowledgeable."

"Very friendly. Explained what was going on and gave tips for future"

"Prompt polite courteous and thorough"

"Mike always does a thorough job when he is at our home. He takes the time to talk about what he has done and provides useful suggestions and recommendations."

"Prompt and thorough and attentive"

"professional and courteous staff."

"Your Techs are top notch. We have never had a problem. Your service is fast and fantastic"

"Happy with the service but not happy with all the appointment changes."

"The service was timely, explained well to me and just done well! Brett was very polite and friendly. He knew his 'stuff'."

"Brett was here to service the Furnace and Fireplace- very polite and conciences about his work - answered any questions we had."

"Josh showed up over 5 hours late and wasnt wearing a mask. Shitty attitude"

"I find Mark to be an excellent technician and a nice guy"

"Great communication, very professional"

"He came quickly, was very pleasant and knowledgeable. He explained that the fix was a bandaid and that our Air conditioner would need to be replaced soon."

"although i had to wait until late monday to have the issue resolved, the technician was fast, effective, courteous and friendly."

"prompt; efficient; informed me of issue; returned before end of day as stated & resolved issue fully; friendly, conversational; professional"

"was told I'd be the first call of the day. Tech didn't get to my place until 9:30am"

"I am late on this submission, but I have to send in an outstanding thanks to my D&K technician, Josh, whose outstanding knowledge diagnosed the problem on my water heater, spotting the cracked drain cock, saving me the cost of replacing my water heater. Thank you Josh!"

"very thorough and knowledgeable, with a very pleasant manner."

"The technicians were very professional with the install of our new AC unit. Very friendly and helpful with the set up."

"Excellent work installing new unit, showing me how it works. Minor side issue with Reverse Osmosis system."

"The tech was great and got the air con up and running but now it keeps tripping out my electrical panel breaker."

"Your technician left without telling me why but left our heat pump useless. I assumed that he was going to return but by late afternoon, I called D&K to find out what was going on. The person who answered told me that she would contact the technician and get back to me. She did not. I had to call this morning to find out that a part had to be ordered and wouldn't be available until Thursday. Meanwhile our house is 86 F. I am surprised that you don't stock parts to service the equipment you sell."

"Fast service in high demand period, very competent staff and competitive quote."

"All of the technicians were awesome! They did a great job without too much mess in the house"

"Prompt and efficient service."

"Service was quick."

"Mark was very professional and answered all our questions. He worked very quickly but efficiently."

"I was simply disappointed that the wait time is when the weather is HOT; however, I understand that you have other customers!"

"Great service as always, but Mark did an especially thorough check and cleaning of my fireplace, A/C and heat pump, and gave me some great tips on how to improve air flow to the second story. This can be a problem in an older home! Mark continued to reinforce my confidence in D&K."

"Very satisfied"

"He was polite and acomadating as we did not book a appointment."

"The tech was very personable and knowledgeable. Work was completed efficiently. Darlene at the office was super helpful!"

"Brett was friendly and professional, very pleasant to deal with."

"Brian & Rob went out of there way to get the Job done And explained thing to us This was during an extended 3 week heatwave., We had no AC And both stayed till the furnace was installed and AC was working. I would definitely ask for those tecks again"

"Very professional and done in a timely manner."

"Mark was most professional and curtious, quickly assessed our system and got us back on track in no time!"

"Very knowledgeable and helpful person"

"Shawn is always so friendly and professional. We can always count on him for the best and most accurate info for our needs."

"Excellent service. Quick, efficient and well informed. Very friendly and professional"

"Excellent work , friendly, informative"

"Jessie was professional, knowledgeable and friendly ..."

"Arrived early, very personable, great attention to detail and respecting the home owners property/ Adhered to social distancing and kept us informed of the progress of service call/"

"Once the technician arrived the service was excellent. All my problems came with the customer service. I was told twice that the technician was coming but in the end they couldnt come. I was also promised a call back by the first customer service rep but she never called back. My initial call was 4pm . After 2 calls later around 10:45 I was told that it was too late for the technician to come."

"Jessie was knowledgeable, friendly, and attentive. He discovered a malfunction in our LG split system A/C compressor and is arranging to return to repair it."

"Technician worked very clean and efficient and answered questions satisfactorily."

"Friendly polite tech who took the time to answer my questions"

"Josh informative and friendly ,colin informative not pushy"

"Worked well and explained e very question we asked. Very friendly."

"Very knowledgeable, polite, helpful with tips, timely. He didn't hold back on his explanations assuming that I wouldn't understand."

"He found the problem right away and fixed it."

"Brett was very friendly and professional with his service."

"Efficient and prompt."

"We did not feel that our personal space under the Covid environment was respected. We have two children doing online school, an infant being taken care by a nanny and both adults working from home. He rescheduled (left a message did not confirm with us) over a time where we were in conference calls and then made no effort to expedite the house visit. In fact he forgot his install manuals so set himself up at the kitchen counter as his office whilst he sought install answers from colleagues on the phone. The consultation did not sit well with us. In addition his cologne was very newly applied so the house carried this smell for a long period of time. This is very uncommon practice in most offices now so felt it strange to have someone enter your home like this. He was in our hone for over an hour and at the end I needed to just ask for a basic price so I could at least compare prices of other service providers. Your prices are good but I went with a competitor because i did not develop a sense of confidence as a result of the gentleman that came to our home."

"He was very respectful and thorough."

"Expert, friendly"

"The technician was very knowledgeable and friendly, he explained everything he did in great detail which made me feel confident that the job was being done right."

"He was friendly, explained what he was doing and seeing. Adjusted our fireplace flame the best he could. Provide much helpful hints on the HVAC control panel in the house."

"Jesse explained everything carefully.....no pressure to decide quickly ...very knowledgeable and helpful The work was done the next day....very hot and wet for workers....they are still working at 7:30pm"

"very polite and professional"

"Prompt, thorough, knowledgeable and friendly"

"Josh found the problem and fixed it."

"I really appreciated that D & K kept in contact with me over several weeks giving me updates on the status of the part we were waiting on. I also appreciated that when the part came in earlier, they were able to fit me in that day!"

"answered all questions, polite and respectful"

"Problem was solved quickly and satisfactorily."

"An excellent manor demonstrated full knowledge of system"

"Attention to detail , curtious, good nature, professional. Took time to explani"

"The Technician arrived on time, did the service efficiently, was very tidy, answered my questions and did it all with a big SMILE!"

"Excellent attitude of the Technicians during installation.Salesman was great!"

"Very friendly and knowledgeable"

"Very prompt and courteous."

"Service person very polite and helpful. The reason why not a 10 is because the service person did not wear disposable gloves needed to watch everything he touched and disinfect."

"The tech was very thorough and pleasant."

"Prompt,excellent service"

"THE SERVICE WAS EXCELLENT WITH YOUR AGENT TAKING THE TIME TO EXPLAIN THE HEATING SETTINGS TO US."

"Excellent, very thorough, timely, knowledgeable."

"Mike took the time to explain everything clearly"

"Professional ans friendly."

"he was professional, helpful and knowledgable"

"Friendly and helpful"

"technician was considerate and mindful of the current situation"

"I provided a 10 because the fellow Jessie, who was my Service Representative was EXCEPTIONAL!!! It was after hours, and he called as I requested a service call, and he listened to the issue i was having with my device and after telling him that I was not technical, he slowly walked me through every single step to try to fix the problem. As I am a high risk individual re Covid 19 I am uncomfortable with anyone coming into my home. He understood that and was determined to make sure that when we finished the call, everything would be working, and if not, he would figure something out to get it to work. His kindness and patience was outstanding. I have not experienced service this remarkable in a very long time. It's nice to know that there are still people out there who love their jobs, and do everything within their power to make their customers happy and satisfied. Amazing service like this is the backbone to any company, and Jessie certainly makes D&K walk taller."

"Brett was very pleasant, asked about any issues we've had, and kept me informed on what he was doing, It was a pleasure to deal with him."

"He is quite knowledgeable what he's doing."

"everything is ok"

"The tech seemed thorough. He did not appeared to be rushed to get to his next job and explained his findings, which was appreciated."

"Because Mark advised the AC wasn't wired properly when installed. He also said someone would call today to set up a time to fix it. Haven't heard."

"keith answered all my questions & gave extra information. Eg. buying a larger filter ."

"respectful, explained clearly and observed COVID guidelines"

"BECAUSE MICHEAL ALWAYS DOES AGREAT JOB ."

"Mark is always very friendly and completes the task at hand in a very efficient and quick manner,"

"resolution to the problem is still pending - waiting for return visit."

"The techs that installed my AC did a great job"

"your service man was very courteous and informative about one thing I was not aware of with the thermostat---"

"Reception and Service were both courteous and efficient."

"Very courteous and professional"

"Service was great"

"Provided an experienced expert insight"

"First, I never give a ten because there is always something that can be better...in this case, notification of the date and time of the appointment for service would have been great....however, we are home and we know Mike and everything worked out well"

"Technician came same day as call"

"On-time service with no problems in finishing the service"

"Provided a lot of info and spent as much time as I needed. Provided assistance on unrelated issues to the visit."

"Our A/C units had been serviced on May 4. We didn't need to use them until May 23. On May 24, 3 of the units did not work. On May 25, I contacted D&K and before noon a technician (Josh) arrived, quickly diagnosed the problem (all the refrigerant had leaked out at a connection on the main outdoor unit. Within half an hour, he recharged the outdoor unit, tested all three indoor units and encouraged us to call if the repair did not hold. Four hot days later, the units are all still working flawlessly."

"Courteous and expertly"

"Extremely knowledgeable, very pleasant and professional. Extremely methodical and explained everything he was doing. Very thorough and considerate. Definitely a plus for your company."

"Mike took his time and did a thorough job."

"Tech was very knowledgeable"

"No show"

"Mike was efficient nad gave me a couple of tips on how to keep the outside unit free of debris and certain times of year"

"Friendly and professional"

"The booking service responded promptly and arranged the technician. Technician arrived on time, immediately spotted the problem and fixed it then left. Volunteered that it was caused by previous installation call of the humidifier. Wonderful. Now we are cooled, just in time, well done D&K!"

"As far as I know he did a good job"

"Very professional service and fast."

"Technicien attitude!! :("

"Brett is very personable and prepared to answer any question"

"Brett is competent and efficient and when I neglected to confirm the appointment time by phone the office personnel tried, tried, tried again and thats what I needed, thank you."

"Issue rectified quickly and answered all concerns."

"On time, friendly, helpful."

"Brett was on time. He was polite, efficient, tidy, and friendly. He explained what he had done, what the results were and asked if I had any questions."

"They didn't very complete job on the sales and installation"

"Michael was thorough and very informative. He showed us how we can optimize our air exchanger and answered all other questions. He seemed very knowledgeable and was happy to do his work. Great service!"

"Always receive excellent service. Brett was a very courteous technician."

"Mark was very professional and friendly"

"Very friendly and fid a great job."

"First appt the technician didn't show up, second appt I couldn't get the day off work and the lady that made my second appt refused to accommodate and have someone come at 245pm when I get home"

"The technician was very customer-focused, caring, and committed to ensuring that the task was professionally completed."

"Quick same day service. This was Marks second time responding to a call at our house and each time he has been very friendly and efficient at his job"

"Brett does a very good job and is always friendly and curteous"

"Technician here on weekend took the time to complete a proper assessment and provided a resolution"

"Very courteous, knowledgeable"

"The two technicians arrived at the appointed time, worked diligently all morning, and had our split system A/C unit reconnected sooner than expected."

"Very professional and proficient. Extremely helpful. Pleasant person to have on your home"

"Forgot to cancel air conditioning mode and return to heat."

"Very knowledgeable and pleasant Repair man."

"Mike was awesome. He arrived early (!) and took the time to explain everything to me. He even changed some tubing for me which he didn't have to."

"Very professional and courteous"

"Prompt, courteous service. Would like to have had him leave an additional filter."

"Great service. Mark was fantastic with help and information re my furnace and the HVAC system. I finally understood how both systems worked and am finally warm for the first time in three years! He was so patient and so very informed re the systems. Im so very glad he was the technician who came to my home. Very thorough and knowledgeable. Cant say enough good about him!"

"He was a lovely young man that very patiently explained the issue and didn't laugh at old people and technology."

"very friendly, however kept his distance and followed protecol for pandemic"

"My technician arrived on time, was pleasant but maintained social distancing, and did his work efficiently and well. He also explained that due to CoVid19 the office would contact me about payment. Very nice young man."

"they did what was needed and very friendly."

"The administration staff Stephanie was extremely professional and friendly and arranged everything perfectly. Mark, the service technician, was also very professional, friendly, thorough and very sensitive to what he touched, etc., considering the Covid 19 situation."

"Very pleased with efficient and friendly service by the tech."

"Just pleased with the entire process,from my initial call to Stephanie ,and Josh's visit ."

"Jesse arrived on time, introduced himself and went immediately to the work to be performed. On departure, he explained what he had done and left no debris or mess"

"There is Need to order a part and I need tp wait for repair. This was replaced 8 months ago. Hoping it is soon."

"Technician(s) were knowledgeable and expedient in addressing the problem and making necessary repairs."

"It is difficult to evaluate this time. We met at a distance when he arrived and met distantly to be given the bill. Everything seems to be working well and everything left in good order."

"technician was very polite and satisfied all my needs"

"Fast service"

"Good service, prompt and friendly."

"The young man was very friendly and informative. He answered all my questions and he explained himself very clearly."

"Technicians worked efficiently and did a very neat job."

"Technician just went about his job and worked quickly and efficiently."

"The service was prompt and the technician was knowledgeable about what he was doing."

"Jesse was very polite and took the time to explain what he was doing and why he was doing it."

"the young lad new what he was doing and found the problem i was having that three other tecs couldn't. he was great"

"Knew his job and worked quietly and efficiently. Took the time at the end to describe in a friendly way what he had done and why."

"On time and good service"

"Brett was very friendly very thorough and asked all my questions"

"Brett was everything I needed in a tech The job was not straight forward but between Brett and the office the repair was completed and my fireplace is running well. Thank you D & K"

"Stan was polite and answered all my questions."

"Very polite - explained what he was doing. Very respectfull."

"Quick efficient service & always courteous & friendly Always been extremely pleased with D&Ks service"

"Brett very courteous and thorough @his task"

"Very thorough work and explained what and why he was doing various tasks. Initially the service was going to be cancelled for the day due to a sick technicain, however, I mentioned I had driven in 2 hours specifically to be in Wellington for the 8am window. Office staff rearranged schedule and were able to get work started by just after 10am. Great effort! Thanks."

"they came quickly and resolved quickly"

"Very helpful"

"On tim, friendly and thorough"

"On time. Pleasant."

"The technician was very thorough and explained things to us. He was punctual as well."

"Jessie was very knowledgeable and solved the problem quickly. We had a problem with smoke. The firemen thought it was mice chewing on wires so they call an electrician who cut holes in our drywall ceiling and put in expensive new braker etc. When our furnace wouldn't go on that's when we called you and Jessie said the smoke was from our furnace."

"Very polite and answered my questions well."

"Service representative arrived within specified time, was pleasant, thorough, answered any questions I had, and clean."

"Your technicians always do a good job"

"the guys were professional and great"

"No service call was scheduled, no phone call was made, no contact was intinated to advise us the technician was coming."

"Brett was very courteous. He explained everything that was happening with my fireplace and what was needed to fix it. He ordered the part right away. He left my family room very clean."

"He fixed the problem He didn't take long finding the problem He recommended a different filter than the one I was using"

"Knowledgeable , curtious, timely, honest and thorough"

"Other than service could have been quicker, job well done"

"Service Tech was knowledgeable, quierly went about cleaning our furnace. Left area clean as he found it. Informed us everything was good and in excellent working orser."

"clean;respectful; expert; on time; spoke clearly; well-mannered"

"The technician was extremely professional, friendly, on time and quick to complete the work. Additionally the install team previously here were fantastic as well. Where service is still lacking is with the sales consultants, customer service and hours available to get service completed."