D&K Home Services by Enercare Reviews

"Since the EnerCare take over the experience has been terrible. From changing service contracts to botched bookings, I am asking myself if I need to find another provider. Very bad idea to start a relationship off with consistently poor customer relations and service. Things were far better before this change over. That being said, Steve our technician was stellar. EnerCare is terrible, the merger should be seamless to me as a customer, it has not been. Why is this server about D and K? This is no longer D and K. Far fucking from it."

"On time, professional, friendly, helpful"

"Worked very hard and through his efforts demonstrated his knowledge of the subject equipment."

"evry thing well done lot of professionalism Thanks"

"Very pleasant and polite. Provided quick work. Very honest about product and needs."

"Tech was very positive, thorough and has great customer service skills...he described what he was doing and how stuff worked along with some tips for futire issues"

"If youre scheduled for morning and arrive in the afternoon then please text client. Otherwise its a long wasted day."

"Mark has been servicing our boiler for a number of years ... he is very knowledgeable and extremely friendly ... i would highly recommend his service to anyone ..."

"Mike dx the problem within minutes.Explained all tous"

"Work done with zero fuss"

"Friendly, professional, had to move a small workbench and put it back without complaining ?? put down cover on carpet"

"Arrived on time, good service and cleaned up after service."

"Service done as expected"

"The technician a) did a good job b) was very helpful with other questions we had re: equipment installed by D&K"

"Didn't show up to the first appointment."

"Great service. Equipment is always well serviced and repaired as needed. Technician is very pleasant and efficient"

"I I had a fire alarm from a detector, I called D&K, got same day response and had a new and up to date furnace install and working in three days. Not only was the service fast, in a pandemic, it was done and completed by four knowable professional technicians."

"Everything was very good.rarely give a 10"

"A 9 because nothing is perfect...lol...but it was very well done, the techs were friendly and answered any questions we had. The furnace is quiet and keeps us toasty."

"Technician came on time--in fact a bit early which was perfect. Professional, friendly and respectful"

"The service tech was amazing. He was through and informed me of the status of my furnace and reassured me that things were looking good!"

"Very thorough"

"Competent courteous service"

"Irwin was excellent, thorogh, detail oriented and friendly"

"Technician was prompt, courteous and did a good job."

"Any questions I had were answered to my satisfaction."

"Everytime i call for a service apt i am always greeting nicely and apts are always available for a super quick repair. Highly recommended"

"The tech (Jessie) was very thorough, made some good suggestions, improved the humidifier effectiveness, and was very friendly."

"I was very pleased with with the technician. Very pleasant and did a thorough job."

"The technician was quick, conscious of health and property concerns, and polite."

"He was very professional and friendll."

"The service representative on the phone was very pleasant and helpful. The service technician that came to the house was very professional and figured out the issue quickly. He also provided tips on troubleshooting for any future issues."

"Skilled and polite."

"Kyle was great and did a wonderful job making sure everything was cleaned..but J will contact you Monday morning..the control was not set properly for my furnace and needs to be finished fully..still dropped to a 60 degree warmth setting"

"Very efficient and very friendly"

"Arrived early for scheduled serviced"

"Very professional , knowledgeable ,polite ."

"Prompt, professional service. Technician who responded was knowledgeable and even suggested ways to improve the on-going in-floor heating system."

"Impressive technician who explained upcoming company changes - pointing out various services available."

"Service rep. was very efficient, friendly but not chatty and business-loike."

"I was familiar with the man who serviced my furnace. Very smart, and polite."

"Michael is polite, considerate, approachable re questions & had my furnace running smoother & with less noise than other techs. Very Pleased & would prefer to have him next time."

"Would have given a 10, however the cover of the fireplace fell off at 0230 hrs Oct 28/21. I woke up to the bang and put it back in place, though it did scratch my hardwood floor."

"courteous and verified the furnace was still in good condition"

"Tech always explains what he did and why."

"Friendly and courteous. Straight to work and hopefully completed everything."

"Technician was clean, tidy, friendly, and professional."

"Both jobs were completed in an excellent manner."

"Steve is a competent technician: did the work smoothly, confidently, and quickly. Plus he gave us helpful suggestions."

"The Technician was knowledgeable and showed things I need to take care of outside of just the furnace. I appreciated the thorough job he did."

"prompt and efficient"

"Polite knowlegable"

"Lyle was-Knowledgeable, has excellent communication skills, thorough, gave us easily understood explanations, personable"

"Our Technician Irwin, was very thorough, he discovered our voltage was high, we called hydro, they came the next day, only to find out there were a few homes the same. Thanks"

"They where here when scheduled and worked quickly to install our new propane fireplace"

"Very Professional and courteous technician."

"tech was very helpful with answering my questions"

"Knowledgable and professional tech."

"knowledgeable, courteous easy to talk to and superior product knowledge. very tuned in to our customer needs and requests"

"Expertly knowledgeable and friendly and courteous"

"Knowledgeable, conscientious and kept us informed."

"Technician was very thourough"

"The Tech was prompt & professional."

"Tech did though job"

"A very professional and efficient approach to his responsibilities."

"I felt very confident that the furnace and fireplace had been serviced very well. Kyle was also very helpful in helping me to understand the upcoming changes with Enercare."

"Irwin was very efficient and answered questions concerning the Thermostat operation"

"my Smart thermostat stopped reading the hub. I phoned and a tech was at my door within hours. He reset the thermostat. I hate this thermostat but I am impressed with the speedy response and the attitude and skill of the technician."

"Mike was on time, friendly, and worked efficiently."

"This answer is not necessarily relating to today's service, which was fine but it relates to the initial instalation which was not only completely incorrect but it was also detrimental to our health."

"Very capable."

"Tech very informative"

"The gentleman who came for the appointment was very unprofessional ,wasn't wearing a mask, didn't even look at the old furnace ,and basically said there was nothing he could do for me ,and left"

"The technician was professional, knowledgeable and courteous. He was able to provide answers to my questions related to my furnace. ."

"Jessie is friendly, professional and above all knowledgeable. Last year Jessie was to come and he was pulled for someone else. I ended up with three different technicians and the fireplace was never set correctly. I spent the year frustrated and unhappy. When he left this year the pilot light was set perfectly and I look forward to enjoying it. I will not have anyone else come to work on the fireplace or furnace again."

"Informed me of when they were coming and even when they could come sooner. Technician was efficient and informed me of what he completed and condition of furnace. Communication is important. Job completely in timely manner."

"Some mixup over scheduling but technician was excellent."

"MY HEATING WOULDN'T WORK AND KYLE ASKED ME QUESTIONS ON THE PHONE WHICH RESOLVED MY ISSUES"

"Prompt service.Very pleasant tech"

"Service tech had trouble washing air conditioner properly because of water pressure was low. Which should be accounted for when servicing rural customers on wells."

"Very polite and followed COVID 19 rules"

"Very knowledgeable, professional and explained exactly what they did! Also speedy response in solving our issue. Thanks"

"We have used D&K for the 7 years we have lived here and been most satisfied but feel extremely anxious about the changes coming since Enercare is coming into play. Will likely look for another smaller company to take care of our needs. Big conglomerates do not impress me."

"The service technician was terrific but tge appointment we had for between 10 and noon was not met snd the tech did not arrive until 1 pm."

"He showed up on time and did the annual cleaning and gave me a report on what he had done at the end."

"Mark always does the work and explains to us what he has done and why, very professional"

"I've been a customer of D&K for 20 years and we've always had a great admiration and respect for the company. So we're always very satisfied. Especially when Gerry was our technician which he was for many years. But a little less so, therefore the only satisfied rating, because our technician who did a very good job of tending to our our pieces of equipment, but moved a bunch of stuff, some of it very heavy, in order to work on our air conditioning unit and didn't put it back. This was a little difficult for me to move it all back because I'm old, legally blind and have cancer. I would have been more satisfied if he had moved it all back to where it was."

"Fast, efficient, polite"

"Everything seems fine and the worksite was cleaned up. Technician answered all my questions."

"Very good tech"

"Pleasant and informative as well as safety conscience of customer"

"The answer depends on the outcome, This was 2nd call for same problem. 1st call were told leak was so small that it was smaller than pin hole & could not be found, unit had completely lost charge. Happened again within 14 days. This call with our regular tech, leak was found immediately & is huge, but in unexpected location. Could not be repaired so waiting for part or new unit, so that I why I said waiting on outcome. Very happy that our regular tech found it so readily, unhappy that it took 2 calls to do so, even though 1st call was also "Sr." tech,"

"Helpful, diligent & informative Technician"

"Excellent service"

"Efficient courteous"

"showed up on time, was very courteous, organized and seemed to be focused at the job at hand."

"The tech was very friendly"

"technician was excellent but due to weather unable to service A/C unit."

"It took 4.5 hrs to have 3 appliances serviced. He was extremely slow. I was very frustrated with the slowness of the work. I also told the tech that I'm hard of hearing and couldn't hear what he was saying. I told him numerous times and he still didn't raise the volume of his voice."

"The serviceman was friendly, knowledgeable and neat. He arrived on time and answered all my questions."

"very professional and courteous"

"Josh has done all my work on this furnace for years. He is a pleasant, personable knowledgeable technician. He takes the time to explain things to me. At this point in time I am EXTREMELY disappointed that Enercare has taken over D & K and laid off the office staff at the Belleville Office. I know a lot of people in this area are quite upset. When I called D & K I spoke to a human being immediately. I tried to call Enercare on Friday and spent 10 minutes on the phone then got disconnected. I called back and again put on hold. Phone rang and again put on hold. Happened at least three times. Anyhow I spent over 20 minutes trying to contact Enercare and finally gave up. At this point in time I am very hesitant in using Enercare as my provider. They are a big Toronto Company and don't give a Rat's rear about smaller cities. I lost my D & K warranty on my furnace which I am not happy about. I looked at the expensive Enercare warranties and am not impressed. I read the Terms and Conditions from start to finish and a person would have to have rocks in their head to sign it. On my Street alone I recommended D & K to numerous home owners who replaced their furnaces with D & K. Anyhow, Josh is a great Technician, and a great asset to your company. Not sure I will be using Enercare though. Re: answers below. I would continue using D & K but not sold on enercare."

"Kyle gave me some tips - one about keeping ladybugs out of my air conditioner by using diatomaceous earth, and another about not using my weed-eater near the unit. He was very helpful and efficient. He even came early due to another "unsuitable" call which he couldn't attend."

"Everything still works fine"

"The technician, Steven, and honestly all the other technicians I've encountered through-out the years have all been amazing. Friendly, professional, transparent, honest and open. All excellent qualities when a tech enters your home. Kudos to your hiring team and your team of technicians."

"He was very thorough and professional"

"Pleasant technician who took time to explain things"

"Service by Shawn was wonderful!"

"The Technician was confident the problem was a plugged elbow joint and pipe, however the next morning there was an even larger amount of water on the floor and we were leaving for 5 days so we couldn't address the problem before leaving the city."

"Friendly fellows who did the work quickly and efficiently"

"Very professional service and advice concerning our heating equipment"

"Our technician Steve Sprague was polite, informative and extremely thorough in his inspection/service. He took the time necessary to PROPERLY clean our A/C and furnace to ensure air quality was improved!! This is extremely important to us as we also have air purifiers in our home for allergies. The technician also indicated the importance of keeping the filters cleaned/changed, what was required for the HVAC and service options."

"Good service. Friendly. Explains everything. Great."

"we like Josh, he does a thorough job."

"Left as he had other more urgent calls even though I had a scheduled maintenance appt"

"He was very informative and supplied excellent advise."

"Good friendly service"

"Nobody showed up ? Waited all afternoon, no show."

"Mike did a thorough inspection, was upfront about the assessment, and also clearly pointed out the problem areas."

"The boys worked ceaselessly to install our new has furnace. Everything was left clean and tidy."

"Service arch very knowledgeable and helpful. Did his all time best to solve the problem"

"The Technician Mike Vanderbert, was very professional, was on time, and performed his duties of servicing, the Furnace and Airconditioner thoroughly, and was very respectful in answering any questions. We were very Satisfied"

"Service gentleman was very helpful..."

"Agent was very thorough and explained things clearly so that we understood"

"He worked efficiently and was very personable"

"I have no problem with the method expert used to complete the job"

"Mr. Vandervelde was very customer focused, caring, competent, and committed. The best I've seen."

"Professional on time"

"Irwin was courteous, professional and very knowledgeable. All questions and concerns were addressed. Thanks."

"Work was done well"

"Technician did a thorough exam and cleaning of Furnace and A/C unit"

"He Knew what he was talking about.Well informed.The only problem was the price he gave was quite high."

"Excellent workmanship, virtuous, very nice man"

"Very professional and pleasant personality."

"Mike arrived a little early, performed all of his required tasks, explained the results to us, and left no mess."

"In n out no fuss great job"

"Steve was professional and very efficient. He answered all of my questions with knowledge and understanding. He was very friendly and didnt rush the work."

"No problems"

"Very professional and knowledgeable technician."

"Gerald was very professional, friendly and explained the process well. He was also very helpful regarding the new service plan."

"Technicians were polite and efficient."

"The serviceman was right on time He was very thorough and explained everything and answered all my questions"

"Gerald was very efficient and provided extremely helpful information also."

"Did what was required and also helped me reset the iComfort and sign up for new maintenance and inspection program. Unfortunately were parting ways since theyre not continuing the program."

"Very quick service. Really seem to care about my issues"

"The technician was extremely helpful. He explained everything and was very courteous."

"Sorry l cant remember the techs name but l was extremely pleased, very professional & efficient. Found the problem almost immediately & our unit runs like a charm"

"Great"

"Excellent customer service.! I am concerned about enercare doing damage to your reputation!"

"worked quickly and with courtsey"

"Service man very knowledgeable Able to give expert advice as to both air conditioner and furnace and necessary changes"

"Steve was very knowledgeable and helpful with this service appointment."

"Technician was friendly, knowledgeable, did his job well"

"very thorough job, explained what he was doing and didn't leave anything to clean up after he was done. Excellent job!"

"Tech was polite and work was done timely and neatly. Answered fully any questions I had. Salesman was polite and thoroughly explained questions I had regarding the replacement of current equipment."

"Very good interaction."

"D&K are always respectful of our property, take care to ensure they do not make a mess, and go about their job in a quiet and efficient manner."

"Quick install of water heater"

"Kyle have a good explanation on the thermostat etc"

"Kyle came twice one day just to make sure our problem with ac will be solved. He was extremely helpful and knowledgeable. Thank you."

"From teh Sales to teh installation- the crew was professional and courteous."

"prompt, courteous, diagnosed problem, explained issue to my satisfaction, proposed fix, completed fix, verified"

"I have had nothing but good service in the 7 years we have lived here."

"Service was great. On time and well done."

"customer service rep was very good, and explained to me what he was doing and what to watch for."

"competent, pleasant technician. --on-tme. Administrative end for bill payment needs some attention."

"Excellent service technician and advice."

"Very timely and professional. Even offered to sweep the floor afterwards from minimal dirt left on the ground."

"Installers were on time, and completed work quickly and efficiently."

"Jeff was great"

"Unfortunately the unit requires a part which was not available immediately"

"Steve was very thorough and resourceful. Thanks Steve for washing off the air conditioner unit."

"Shawn skills in customer service was above reproach! He took time out to explain our options for the heat pump! And the financing! Accolades to you Shawn! TY"

"You provided a quote as expected"

"I have used D&K for a few years now and will not use anyone else as long as I live here and/or if they go out of business. They do an amazing job, are courteous, dependable etc. Everything you want in a service you use for your home."

"Everyone worked efficiently and were professional."

"Mark has serviced our heating system for many years, and now our A/C as well. He is always punctual, efficient, very tidy, and helpful with any questions we may have. And he is always friendly. We have a hot water heating system which we have entrusted to him because he helped to upgrade it and knows what to look for should there be any problems."

"Jessie is amazing"

"Tech was here within minutes"

"Steve was a very cordial technician who did several jobs I normally would have done but with my left hand out of commission, changed the battery in the thermostat, changed the charcoal filter and filled the humidity "vessel' for me. A very positive experience."

"Friendly, professional service"

"Gerald took his time to check our equipment and answered all my questions,"

"prompt and efficient"

"The 2 guys that did the work were very nice and professional"

"I called for service ,and your technician were at my door,"

"Outstanding service, Knowledgeable, polite, on time."

"on time professional service"

"next day response - phone call to confirm attendance - informative - respectful"

"Great service"

"Very easy booking appointment for service. Service technician was very thorough when servicing our air conditioner."

"We were charged for 4 hours of labour and tech was there 1"

"Same day service, technician was very friendly, helpful and efficient."

"It was very well done"

"Timely service. Professional, respectful, knowledge"

"very informative and went above and beyond."

"Tech understood my problem and recommended a fis"

"Fixed our problem quickly."

"Starting with our initial consult with Mark: He was punctual, polite, very informative and put us at ease as we planned to transition from oil to propane and get a heat pump as well. A top-notch representative! Brian and Luke: They were on time both days, ensured that when a piece was missing they did not lose any time going back to Belleville, they managed to have someone ferry the item and two patio stones so they could keep on working. An excellent job, cleaned up after themselves and took the time to explain the operation of the equipment thoroughly. Every part of the install was done perfectly without any flaws and most efficiently. Two great installers and two more great representatives of your company!"

"competent, experiences"

"Expert suggestions and advice from Randy."

"Steve was punctual and he took time to explain what he was doing and gave us tips on how to keep our furnace and A/C functioning at an optimum level"

"Completed repair Answered questions Knowledgeable and helpful in helping us to select a plan suited to our needs."

"just good work and pleasant attitude."

"pleasant technician; explained efficiencies of appliances and suggest ways for better efficiency"

"Very friendly, staff from office to technician s and sales. Very positive outcome considering I need to replace the whole furnace."

"Response to our initial inquiry re: gas line installation for a bbq was very quick."

"ON THE FIRST CALL THE TECH PUSHED IN THE CONTACTER SWITCH AND THE UNIT STARTED.HE DID NOT CLEAN OR FILE THE SWICH,JUST SAID IT'S FIXED AND LEFT.THE UNIT QUIT 5 MIN LATER,WE CALLED HIM AND HE SAID HE WOULD GET A NEW SWITCH AND RETURN.HE NEVER DID RETURN AND OUR CALLS TO YOUR SHOP REMAINED UNANSERED!"

"The technician diagnosed the problem with our air conditioner quickly and performed a temporary repair to get it working again. He arranged for a permanent fix which was completed within 2 days."

"Kyle did a good job up until leaving when he forgot to turn the outside contactor back to on."

"First, you actually called me back. (Should have called you first) Cody came earlier than scheduled which was great, and had the hot water tank ordered in minutes. Tyler came shortly after and did a great job removing the old tank and installing the new one. The service was great from beginning to end."

"Every one was friendly and helpful"

"Technician knew what he was here for and did an excellent job..."

"Did a good job, but left the old furnace filter behind"

"Very fast service."

"Mark is very thorough at what is doing and he is very friendly, and explains our questions to us. We request him every year to come and do the maintenance on our unit."

"The reason I am currently giving this score is due to the fact that this cost almost $300 for a quick service call that took approx 30 minutes which did not entail any replacement of parts. If I knew this would be the outcome, I likely would have weighed my options elsewhere."

"Very knowledgeable. Diagnosed there was no problem with air conditioner very quickly."

"Ac was fixed, billing was reasonable and Gerald was very friendly. He also gave me some information about my system and I appreciate that."

"The technician was very professional and informative. He was also pite and respectful. What a great employee."

"Friendly technician.wore booties to keep our floors clean"

"Service came very fast technician was well educated and provided outstanding service and knowledge"

"Service person very professional but friendly, knowledgeable and informative"

"Gerald Vanderwal was very helpful and gave us some tips on our furnace and air conditioner running. He was very professional and worked efficiently."

"Very quick to schedule an appointment for us. Technician took the time to explain what the problem was and what he recc. Also discussed the age of the air conditioner and next steps"

"on time sales...on time installation"

"It is a pleasure to have service people come in and just get on with the job, no slacking off."

"Jesse was really friendly and helpful. 10/10 service."

"All work completed professionally."

"quick efficient professional"

"The technician was very nice polite clean and went above and beyond when he turned off a leaky tap in my basement."

"Very nice service tec. answered any questions, reported on condition of AC"

"Knowledgeable, efficient and pleasant manner"

"Irwin, the technician was fantastic he checked the furnace and found out that the thermostat was the problem and changed it, he also checked the air and found out that the freeon was low and checked and refilled it. Throughout Irwin was courteous and made sure to explain the new thermostat, and answered all my questions . What happened to a 10 months thermostat?"

"Knowledgeable and everyday normal people to talk to."

"nice guy, good job."

"Very professional"

"jSteve was very polite and professional"

"Kyle was very helpful and professional"

"Technician was very friendly, courteous and efficient. Explained in detail all the steps he was doing."

"So very knowledgeable, helpful in that he explained everything to us about the new furnace and also that the old air purifier on the stack was actually harmful re producing 'ozone'. He removed it and took same with him for disposal. He also told me to add 1 tsp. bleach to a/c pump and add water to flush it every couple of months. Troy, of /Rosebush Fuels had been servicing our furnace and A/C for years and we were never told to do this and had a flood as as result.. This, when every year I would ask before he left, "Did you service the A/C?" YES, WE ARE VERY PLEASED!"

"Steve Sprague arrived on schedule and completed a thorough annual maintenance of our Air Conditioning and Gas Furnace. He explained in detail the condition of our units and the work he completed very efficiently and followed C19 protocols. He is courteous, knowledgable, and a pleasure to deal with....thanks Steve."

"On time, courteous, knowledgeable and gave a detailed report on our Furnace Cleanig and AC"

"Fast, efficient, friendly, fair price Service!"

"Prompt, friendly, informative. Made recommendations for future service."

"The technician was very professional but personable. Explained everything to me on the air conditioner's status. I find all of our techs very good."

"Fantastic service"

"The original technician that came to access the situation was not properly prepared. The problem with my air conditioner should have been an easy fix, but the original technician (not Mark) did not have the proper part on hand."

"Fast and courteous."

"The technician Steve Sprague was very good Was impressed with his caring and efficiency in making sure everything was done right"

"Although someone could not come until the next day the resolve was quick and precise , friendly and professional"

"Hey came the same day and fixed the problem."

"Irwin was thorough,tidy and courteous, doing his work duties."

"On time even early"

"Same 100% service from Josh as per usual. Best Tech you have in my respectful opinion."

"Very pleasant young man. Kept me informed what he was doing and showed me before and after pictures of my outside unit."

"Technician was amazing. Really took his time and was very thorough. Communicates well. Very pleasant."

"Great service technician"

"Technician who came to my home was excellent"

"Friendly, advice about furnace and AC"

"Very knowledgeable"

"The technician was very professional, arrived at the appointed time, and answered all of my questions."

"Mike was polite, knowledgeable, and explained what he had done and why and provided some tips and advice on our hvac"

"The first check in to ensure the AC was installed properly from the winter, couldn't be completed. The second visit to complete the install was wonderful. The crew was very helpful and got the AC up and running!"

"Mark arrived as scheduled and set to work immediately to perform the annual service on our boiler system. Then he moved to our 5 split-system A/C heads and the heat pumps outside. As usual, he was friendly, efficient, and professional."

"they were amazing they made sure we knew what they were talking about they answered all our questions. honestly and were friendly. they also did everything they could to finish the job for us even bringing a second team to help best group of techs I've ever scene"

"Prompt arrival..Solved the problem!"

"Technician was on time - had good customer interaction and left Jos site neat"

"Good service"

"Colin was very upfront on how much extra work it was going to entail and costs on doing a vented furnace."

"Took the time to explain how the equipment works and answer questions"

"Worked well and asked very little."

"Service request was responded to quickly and timely. Service rep polite and efficient in solving problem"

"Mike is consistently thorough, reliable, and friendly!"

"Did a great job"

"Filled in a complete survey with high rating with Home stars. They also said theyd provide the feedback to you. The guys were awesome. A pleasure to have in our home."

"usual polite, good, efficient tech/service"

"Cody gave me notice that he was on his way. When he arrived, he checked everything out quickly, we signed the paperwork and he scheduled our installation, all within about 20 minutes. It was fast and easy and all our options were explained."