D & K Heating Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 2,559 Reviews
st presbyterian P.
stirling, ontario
"Mark was very professional and I felt he knew exactly what he was doing."
peter D.
brighton, ontario
"Service technician was on time, polite & professional. Good installation, full clean up after. Reset air exchanger cycle and furnace fan for better performance. Also reset time zone setting to correct clock. Set on demand water heater to circulate and decrease lag time to receive hot water at the taps."
paul L.
brighton, ontario
"Took his time and checked everything over. Answered our questions"
dave R.
napanee, ontario
"Technician was pleasant and professional."
russell G.
belleville, ontario
henry T.
springbrook, ontario
"Several of my models were broken. I didn't mind this but it would have been nice if they had told me, or better yet asked me to move them for their convenience. Additionally, the installation was poor, with unnecessary holes drilled in the exterior of my home, and finally the mess that was left, indoors and out was terrible."
peter K.
trenton, ontario
"prompt, efficient and results oriented solutions provied"
bob R.
picton, ontario
"The technician determined the problem - advised he had repaired it, suggested we replace the filter and had one in the truck. One visit - all repaired!"
brian W.
madoc, ontario
"the service guy explained the lime problem but didnt have the equipment to clean the unit."
carole P.
belleville, ontario
"courteous and timely"
gary W.
tweed, ontario
"Fast and efficient."
marie G.
codrington, ontario
mandy T.
warkworth, ontario
"Service was great . i trust Josh and k ow he gets the job done."
c rolston R.
belleville, ontario
"Very quiet and efficient in most of the cleanups he did"
dianne H.
roslin, ontario
"Professional, courteous service, Job was done exactly as agreed."
baden V.
tweed, ontario
"Everything clearly explained and friendly manner"
robert M.
wellington, ontario
"Our furnace shut off last evening right before the biggest snow storm of the season in our area. It was also a holiday. D&K Technician Irwin arrived on site within 45 minutes of my call. He diagnosed the trouble (burned out igniter) and had the furnace running again within an hour, despite some trouble with the replacement part.. He left just as the snow was beginning to fall. I've been an Engineer for over 40 years and have worked on complicated machinery. I was extremely impressed with Irwin's meticulous and thorough work style. Irwin demonstrated the quiet commitment to doing an excellent job that is evident in the highly skilled technicians I've met over the years. D&K should recognize Irwin for his skills and his excellent customer service. Thank You Irwin."
dot D.
belleville, ontario
"Gerald was prompt and courteous. Wore his mask and booties! listened to what I said and started hunting down the problem. By 11 Friday night I was almost warm."
sherrie T.
belleville, ontario
noreen H.
carrying place, ontario
"Irwin professional and spoke in layman's terms"
lawrence H.
belleville, ontario
"The technician who came, both on our emergency call and for the routine check-up and repair was very responsible, very careful to follow up with an order for our defective switch, and very quiet and respectful while he was working. He personally cared about his work, and whether we had heat.."
mark T.
carrying place, ontario
"Turned up on time. Job was quickly done. Polite"
gilles R.
wellington, ontario
"Appointment was quick, service was relatively good although technician arrived much later than scheduled. It also took longer to install because of error. There was no information provided on how humidifier works to keep humidity level and not sure if it works properly (no way of knowing)."
douglas W.
trenton, ontario
delbert T.
belleville, ontario
"Quoted a price for repair of $750.00 + tax+ labour. Found part for $140.00 + tax and installed it myself for free."
richard B.
belleville, ontario
"on time polite"
wendygale W.
belleville, ontario
"Great service. Helped me to understand my HRV system."
mary P.
brighton, ontario
kathy T.
belleville, ontario
"You go above and beyond, I called just to ask a question and you sent a technician out to speak to me in person and explain my system more thoroughly. I greatly appreciated that."
shelby L.
belleville, ontario
"From the receptionist to the technician Mike, the staff have been friendly and prompt. Although the problem wasn't identified, Mike assured me he would continue to research the issue and a follow-up would be done. I look forward to this. A letter received this week from SE Canada outlining a security incident is disconcerting..10 weeks after personal information is breached is hardly holding my privacy as ".utmost importance" as the letter claimed."
darlene B.
brighton, ontario
"Great receptionist, speedy response, next day visit, very polite serviceman who was informative. Resolved the issue efficiently ."
christine M.
brighton, ontario
"We had a heat pump installed by D&K in 2016. It was installed incorrectly, then another service technician had to come back on another day to reinstall it correctly. The heat pump has never worked properly since the day it was installed. Please look into my file to see how many times it has been serviced and attempted to be fixed over the years. It appears that this unit is a faulty unit and it should be replaced. This effects our electrical bill and we have also had to have technicians come to our home numerous times over the years, we have loss time and pay from work, to be able to be home for the service technician to let him into the house. Their has been several appointments over the last year that have been cancelled at the last minute or the service technician wasnt dispatched to our house (I have the emails showing this). I feel like we have been more then accommodating and patient with trying to get the heat pump fixed. We have been paying for services and have warranty and yearly maintenance with D&K I am wanting to know what can be done to fix this???"
john J.
trenton, ontario
"Very professional. They came in ran the new drain line with minimal mess."
paulcrowe P.
belleville, ontario
"always ready to help"
pernell F.
trenton, ontario
"Mike has been taking care of my annual inspections for approxiamately 10 years now. He has always been truly professional and does an outstanding job."
nathan J.
belleville, ontario
"Because of the quick response to my service call and special effort made to obtain the necessary parts to fix the problem."
robertguillet R.
wellington, ontario
"Mike tried several ideas to resolve our humidity issue. We won?t really know for another week if they worked"
marylynne M.
belleville, ontario
"Prompt knowledgeable service, worked efficiently, answered questions well. Clean about the work space. Pleasant personality. Discussed the updates needed for the filter and called for appointment times to be booked for the Air conditioner for summer 2021 and for the furnace maintenance in 2022.."
erik V.
belleville, ontario
john P.
belleville, ontario
"Arrived on time, very professional technician."
kurt W.
campbellford, ontario
fralick M.
stirling, ontario
"Very knowledgeable and communication was great on explaining what was done and required in the spring and why."
bruce A.
belleville, ontario
"quick service, job completed"
al pierre P.
wellington, ontario
"Because he found faults in the INITIAL install of the Tankless Water Heater and corrected same at the cost of a longer service call !! Great worker"
brian W.
picton, ontario
"Prompt service"
jill C.
corbyville, ontario
"service tech very helpful. still haven't heard from anyone regarding a replacement furnace quote."
antonina D.
bellevill, ontario
"To support the company and thankful for the service"
deborah D.
belleville, ontario
"your always good to me"
anne R.
belleville, ontario
winny B.
belleville, ontario
"unsure if this survey is for the initial visit for furnace maintenance - if so - very good. If it was for the 2nd visit to determine why the furnace was hot - then it was ok - he was not qualified to fix the issue in the A/C portion of the unit. I am to have a heating cleaning and an A/C cleaning every year per agreement, however, due to Covid-19 unable to do so. Thus, it looks like the cleaning of the A/C unit was neglected - and now it needs cleaning and I am now being charged extra - which does not seem right. I was not explained why it is not already covered, but then again I did not ask either."
karl R.
picton, ontario
"We didn't receive a call to address the issue at hand. Was charged extra without knowing what it was for and still have the same issue happening."
liz V.
belleville, ontario
brian L.
stirling, ontario
"Punctual, respectful, knowledgable."
pam M.
belleville, ontario
"Everything was attended to."
doris H.
plainfield, ontario
"Prompt professional service."
gayle S.
brighton, ontario
"Technician explained everything he did"
ross D.
stirling, ontario
"Very professional, with good advice and tips"
jameswhyte J.
wellington, ontario
"The service technicians were very good. The support from the office staff not so much."
seann A.
consecon, ontario
"Very happy with their service"
david C.
consecon, ontario
"Mark was knowledgeable & thorough-our only choice now for in home service"
rudy simas S.
belleville, ontario
"Professional and great customer service."
louise H.
wellington, ontario
"Jessie fixed the "swooshing sound" made by the furnace starting up. He tightened the furnace vent in the master bedroom which was very loose, but unfortunately this vent is still making thumping sounds when the furnace starts up until the required temperature is reached. That was starting at 3:30 am this morning and continuing for enough time to make sleeping impossible and I will sleep in another room till fixed. As suggested, I will be making another service call tomorrow."
kay M.
trenton, ontario
"Tech came he did the work and left"
cindy L.
belleville, ontario
"On time. Pleasant. Done job."
jackie G.
belleville, ontario
"Very prompt and professional service."
paul R.
belleville, ontario
"Playing catch-up on furnace inspection which I thought was done prior to winter; Should have booked appointment for this after my AC was inspected last Spring!"
ken R.
wellington, ontario
henriette H.
marmora, ontario
"polite, courteous, helpful, and clean. Quick in and out and provided a referral for duct cleaner"
gary A.
tweed, ontario
"Very thorough, both in his work & explanation of your billing choices. Timely in his appointment arrival time, impressed!"
brian M.
brighton, ontario
lynda S.
belleville, ontario
"Tech was knowledgeable and got here in a timely manner. Answered my questions, and explained what he did."
bill F.
frankford, ontario
"The tech explained everything to us. Great service"
barry C.
trenton, ontario
"Technician was knowledgeable, polite, and profession."
george A.
trenton, ontario
"Technician (Jessie) was very thorough and explained what he was doing and why."
bill H.
wellington, ontario
"fixed the problem was polite and no mess"
chris B.
frankford, ontario
"It was a simple job of replacing the furnace filter, which was forgotten by the admin staff, but Michael made sure the filter was properly aligned inside the filter in lieu of just doing a switch. He treated my furnace as if it was his own."
armin Q.
belleville, ontario
"It is always a pleasure when he services our Lennox heat pump. He is very personable and demonstrates a high degree of product knowledge."
jack A.
madoc, ontario
"Good Service,polite , Honest,answers all my questions,Jessie has been here several times through the years,l like his work."
annette A.
frankford, ontario
"Excellent service"
wayne & diana P.
napanee, ontario
tim H.
trenton, ontario
"I was told part for fireplace would be ordered was told not sure when it will arrive. After a week didn't hear anything, I called the following week for eta on part they didn't know but recv'd call the day after. This is a brand new fireplace .Dec17/21"
hugh M.
belleville, ontario
gabrielaleal G.
belleville, ontario
"Technician was pleasant once he got here. We waited the entire morning to call at noon to find that we had not been put on the schedule and then waited from 2:00 to finally get the app't at 4:00 pm. All went well from that point on."
gerrard T.
madoc, ontario
"Prompt responce"
bonnie C.
belleville, ontario
"Jesse has been to my home several times - he is always thorough and efficient, and always takes time to answer my questions and provide critical information. In addition, in this time of COVID, he was fully prepared with ppe and respected all protocols."
averil C.
belleville, ontario
"All very professionally done"
john S.
belleville, ontario
"The tech was very efficient and went straight to the problem and above all very alert to the COVID safety process"
ron C.
belleville, ontario
"Overall the service provided was good however, the technician made some adjustments to the water heater which ended up making it worse than it was. Also, the HRV was checked and while I'm told that it is working the way it should, it does not appear to me that there is any difference between its normal operation and when using the supplementary exhaust fans in the bathrooms or kitchen. Also, while it apparently has 5 speed settings, there does not appear to be any difference between any of them and, the system functioned the same when set to '0' (stand-by) and 1 or 2."
brian K.
belleville, ontario
kathy T.
brighton, ontario
"Quick,efficient , and explained everything they were doing."
tom M.
trenton, ontario
"Irwin was very thorough. My mother had a fire place installed 2 years ago and for the first time it is working properly with the "full fire" effect - we never knew that it could look as good as it does now"
fralick M.
stirling, ontario
scott J.
roslin, ontario
mike M.
belleville, ontario
ralph A.
brighton, ontario
"Was polite, answered all questions."
ronald W.
tweed, ontario
"Professionalism"
niki R.
stirling, ontario
"Always great reliable service"
scott B.
roslin, ontario
"service tech was professional, friendly, conscientious of not being clean & informative; reported his important finding after the servicing & answered a question I had about the thermostat "programs" menu to my satisfaction."
brent L.
shannonville, ontario
"Polite, courteous, knowledgeable"
aline L.
trenton, ontario
"Gentleman did a throughout cleaning and inspection of the furnace and fire place."
karen M.
frankford, ontario
"Technician was trained, knowledgeable, and polite"
kerry W.
wellington, ontario
"Mike was very easy to deal with, friendly, courteous and professional. He answered all of our questions and completed the job quickly and efficiently."
lloyd B.
belleville, ontario
"More work needs to be done to solve problem, waiting for follow- up."
randy H.
brighton, ontario
"Job well done !"
harm Z.
stirling, ontario
"on time and complete"
susan G.
trenton, ontario
herb H.
napanee, ontario
"FAST FRIENDLY SERVICE DID WHAT WE NEEDED DONE"
brenda S.
belleville, ontario
"He did all the appropriate checks but was unable to resolve the problem we called about (loud running noise)."
skye W.
brighton, ontario
"Great service, very friendly technician! Fixed the problem quickly. I would have given a 10 if it was less expensive for a simple fix. Also I have been waiting for a call for 3 weeks from Stephanie, and awaiting our rebate for 18 months! It is frustrating to have to call so many times."
michael S.
carrying place, ontario
"The technician was very good. Professional and very knowledgeable"
aline L.
trenton, ontario
"Technician fixed problem very fast!"
cheryl B.
picton, ontario
robert W.
picton, ontario
"Efficient and helpful."
carolyn H.
trenton, ontario
frank W.
trenton, ontario
jim K.
campbellford, ontario
mike C.
belleville, ontario
"Prompt efficient service"
sandy S.
bloomfield, ontario
pierre B.
trenton, ontario
"The only things is that I have not received my paid invoice for the last services provided. I suspect that the technician may have written the incorrect email address. Please have the invoice sent to pabellefleur@hotmail.com"
donald R.
belleville, ontario
"We called after and asked if the A coil got cleaned. The person said no, that is part of the a/c service. Last year the d&k service man cleaned the A coil. Now I have to take the side off and clean it myself. I am not happy. We switched from reliance to you guys because we heard you provided good service. Please respond. Don Ross"
bill W.
trenton, ontario
brian W.
picton, ontario
"Very quick game day response."
james W.
wellington, ontario
"Technician was very helpful and reprogrammed a wireless HRV unit for us."
mark Q.
roslin, ontario
"Refused to do the work"
sonya F.
belleville, ontario
"Mike took his time to answer all of my questions. Mike was also kind enough to help carry my crutches and make sure I made it up and down the stairs carefully!"
dan D.
madoc, ontario
"We had a faulty furnace installed, parts were missing for installers and heat pump didnt arrive until a month later. The faulty furnaced burned 266.00 worth of gas that we got stuck with paying for. Exhaust pipes were blowing raw propane. Very unsafe and very unhappy with the service. Thanks to Jerry, everything was finally reinstalled in a day!!!!"
gary K.
belleville, ontario
"Very long answering initial service request. After service call was answered all else was as it should be."
cheryl W.
madoc, ontario
"Friendly, used all COVID-19 protocols, was thorough with servicing the furnace."
richard M.
stirling, ontario
"Friendly, explained what he had done and condition of fireplaces/furnace."
trevor S.
consecon, ontario
patricia H.
trenton, ontario
"He was very efficient, cleaned up when he was done and explained what he had done."
morris D.
belleville, ontario
"Fast friendly and reliable"
milan K.
wellington, ontario
"JHosh was very thorough in his diagnosis of the problem and qick repair."
veronica B.
colborne, ontario
"Mike has been out technician since the first time we called D&K . He is a straight shooter and always honest about the status of our system"
peter D.
belleville, ontario
"10"
stephen T.
belleville, ontario
"Brett was extremely courteous, helpful and knowledgeable."
andrew S.
belleville, ontario
len S.
brighton, ontario
"Fixed the problem quickly"
christopher M.
belleville, ontario
"Friendly and personable. Didn't seem to want to force us to spend more than we wanted. Just gave the options and the benefits."
peter F.
brighton, ontario
"On time, very efficient, clean"
gerrard T.
madoc, ontario
"Technician did not rush Answered any questions I had for him Very informative"
dr ryding R.
frankford, ontario
"There was confusion over what to be charged"
brad P.
belleville, ontario
"Professional from arrival until leaving."
ron G.
belleville, ontario
"Very nice tech who completed work quickly and communicated findings. I wish tech had been wearing a mask."
ann R.
campbellford, ontario
"Prompt and efficient."
keith W.
wooler, ontario
"Still waiting for them to come back with a proper cap for old exhaust."
korena P.
roslin, ontario
"everything was explained and questions answered"
matt K.
belleville, ontario
"first and foremost -- the tech showed up! (we've had too many professionals who don't show or even call to say they won't show) quick, efficient service tech was polite and eager, unfazed by the position of the furnace answered all questions, even the weird ones"
a (sandy) H.
wellington, ontario
"He did a good job and was very helpful. Most important = he arrived on time and well equipped."
karen M.
frankford, ontario
john B.
quinte west, ontario
"15 minutes and a $35 part that took 2 minutes to install for $512 (+tax) cannot be seen as anything but price gouging!"
jennifer L.
madoc, ontario
randy S.
belleville, ontario
"Knew what he was doing and seemed confident"
ernalaffan E.
belleville, ontario
"The technician explained the control panel better than the manual did. Read the manual several times and it referred to a newer panel than ours so gave no clarification, but he did."
matthew W.
tyendendiaga, ontario
"Didnt fix it and its sill broken"
armin Q.
belleville, ontario
"Mark has the qualities of a very effective technician, he analyzes problems using experience and common sense, solving problems."
david R.
belleville, ontario
"Colin was excellent - very knowledgeable and friendly. I appreciate that he was confident about the product but not pushy. He laid out the options and let us choose. We were also very impressed with the Covid safety measures."
paul T.
wellington, ontario
"Prompt, polite and professional"
fred D.
belleville, ontario
dan H.
frankford, ontario
"The tech couldnt fix the noise it was making because the stove was running and too hot I need to schedule another appointment for him to come back Can you do that for me. The stove was too hot for him to work on"
carol L.
belleville, ontario
"Steve was efficient, friendly but professional and very thorough. He is the only D&K consultant who has ever mentioned (and checked) my carbon monoxide detector. Light was green so I assumed it was fine but.....it had expired 5 years ago! Was impressed and grateful."
gerald I.
trenton, ontario
"nothing is ever perfect"
andrewkiroff A.
wellington, ontario
"Service was very good"
joan K.
marysville, ontario
"respectful, courteous, efficient"
ineke V.
wellington, ontario
scott M.
frankford, ontario
"The quality of the service was superior but I find D&K expensive to deal with"
rick H.
belleville, ontario
linda C.
trenton, ontario
"A great tech!"
david B.
madoc, ontario
"he was very professional"
pat H.
cobourg, ontario
jeff S.
picton, ontario
"The D&K technician did an inspection and reported that I had a crack in the heat exchanger of my gas furnace, then red-tagged it. A salesman arrived within an hour and proposed a similar furnace for $7,500 plus HST. After brief research online (exploded diagram of the furnace) and comparing it to photos of the crack, I was able to demonstrate that the crack was in the orifice shield and the furnace was safe. K&K cancelled the service bill and the red tag and I received an (indirect) apology from the technician. The actions of the technician and his immediate call to a specific salesperson lead me to believe that this scam was an arrangement between the technician and salesman involving a kickback of commission. He was also nervous, misspelling Amana ("Ammana"), miscalculating the tax and putting in the wrong area code for my phone number, all of this filling out the service form."
stephanie T.
stirling, ontario
"Did the very best they could! So far, looking like problem resolved....?"
bill H.
wellington, ontario
"on time, courteous very pleasant"
andy P.
brighton, ontario
"Excellent service."
julie S.
brighton, ontario
"Efficient and courteous. Followed COVID 19 protocol with distancing and mask"
craig J.
belleville, ontario
"Furnace and fireplace set for winter, and the technician showed up on time, and cleaned up afterwards."
marina W.
brighton, ontario
robert H.
roslin, ontario
"He was personable, on time , efficient Did what he had to do and left."
wendy H.
marmora, ontario
mike D.
belleville, ontario
"On time, quick and detailed quote."
madeline O.
frankford, ontario
"Steve was very friendly and polite. He was very efficient."
bob S.
brighton, ontario
"Stephanie was very knowledgeable and friendly she new exactly what I wanted"
joan K.
marysville, ontario
"courteous, efficient"
shannon M.
belleville, ontario
"The job is still not completed"
jackiedel G.
wellington, ontario
"He was here to check our problem with the HRV - he looked at the monitor (it was set properly) - he opened the HRV & shut it, said we should put a Humidifier on the furnace"
frank D.
brighton, ontario
lynwood K.
wellington, ontario
"The representative was here promptly at time given. He was pleasant and got to work quickly and efficiently, while following Covid-19 restrictions."
seventh town H.
ameliasburg, ontario
susan E.
wellington, ontario
"The technician was very good. He answered all questions and was very professional."
greg R.
belleville, ontario
"Provider was excellent, phone guy didnt state who he was calling fir just straight up asked if ... was my address."
donatomemme D.
wellington, ontario
allan B.
marmora, ontario
lindahl V.
brighton, ontario
"Very courteous and professional."
nicole E.
belleville, ontario
"Tech was very thorough."
michael J.
brighton, ontario
"Very professional and solved the problem quickly"
lynda S.
belleville, ontario
"Tech was efficient and on time and friendly"
wayne C.
wellington, ontario
larry B.
belleville, ontario
dave M.
belleville, ontario
"Arrived on time. Very pleasant. Did a good job. Went back to the store to get some filters for me"
dianne R.
adolphustown, ontario
"Customer service was very efficient scheduling call. I asked for specific tech who is very busy. The problem was too much heat, which for the next few days was fine, as we could shut the system off, but as the weather was changing there was a deadline as to when the work had to be done. The call was scheduled taking this into consideration. We were called to advis the tech would arrive earlier than arranged. We had provided detailed info when placing the call, so tech picked up parts on his way. He changed the way the boiler worked installing relays, tested the system to ensure it worked and explained the changes to us. This was all done in a matter of minutes."
john M.
brighton, ontario
"Because we were very satisfied."
paul W.
brighton, ontario
prabha S.
milford, ontario
"He knew what he had to do."
frank W.
trenton, ontario
shelley D.
wellington, ontario
"We always ask for Mark. He is the first technician who took time to properly understand our boiler our old house and answer all our questions."
dave G.
tweed, ontario
"Technician was ontime and friendly.Let us know the condition of the furnace."
henry T.
springbrook, ontario
"Initial response was very good but again we ended up waiting multiple days for a part. Since we lease the water heater we end up paying for a service we're not receiving."
gerry W.
stirling, ontario
dr woodward W.
cobourg, ontario
"hard working- really committed to doing it right"
gilles R.
wellington, ontario
jean B.
bloomfield, ontario
"On time and worked well."
jeff L.
wooler, ontario
"Was just a guy measuring everything for a quote...no service provided yet"
sharon C.
brighton, ontario
"I very much liked Josh, but the problem was not fixed the first time. He had to be called again on the Thanksgiving Holiday Monday. A brand new furnace..two service calls?"
randy M.
belleville, ontario
wayne C.
wellington, ontario
peter D.
belleville, ontario
david W.
belleville, ontario
sue G.
belleville, ontario
"All was good except the technician was in a hurry because of exceptional workload due to lack of staff."
robert H.
roslin, ontario
"Efficient and fast."
gillian M.
madoc, ontario
"The technician was prompt, wore his mask and was very polite, and, my goofy dog didn't bother him."
richard H.
belleville, ontario
"Service was carried out quickly and efficiently and in friendly manner."
kerry W.
wellington, ontario
"Mike answered the questions we had and was very courteous. Very pleasant to deal with."
rene james J.
wellington, ontario
"The technician was very polite and willing to answer all my questions..."
jeff M.
belleville, ontario
"waited all afternoon for scheduled appointment and no show. called next day and rescheduled ."
frank G.
belleville, ontario
"On time, polite, informative, patient, knowledgeable and happy. A pleasure to deal with."
debragh C.
trenton, ontario
"the technician is very pleasant"
david L.
stirling, ontario
"The technician honestly evaluated the cause of the problem. We are hopeful there will be no further issues. This was the 2nd repair that was needed since the original install."
linda B.
belleville, ontario
paul B.
trenton, ontario
"technician was very abrupt and didn't know if if the parts were available and said it would cost about $400. I said it was old and I wanted to think about it. He said tell him now or he will not be back"
gerry S.
wellington, ontario
"very pleasant rep. Did jib very well and in good time"
scott S.
trenton, ontario
"Very thorough and helpful service"
hilda H.
tweed, ontario
"Gerald took extra care in his work and explained everything he did."
michael K.
brighton, ontario
"The technician knew what he was doing, was cheerful and went about his work enthusiastically."
marlene S.
brighton, ontario
"Brett was efficient, polite, professional and explained everything he was doing"
dave C.
belleville, ontario
"The technician was courteous. Hewas very thorough and answered any questions we had to our satisfaction"
john L.
belleville, ontario
"Very knowledgeable and thorough with the work he performed"
dianemacarthur D.
belleville, ontario
ann V.
picton, ontario
lana D.
frankford, ontario
"Very friendly, professional and helpful informative"
adolf S.
wellington, ontario
janet W.
wellington, ontario
shirley C.
brighton, ontario
"In 10yrs it was the first time my fireplace was taken apart and restored to origin shape. Offered to change batteries. So pleasant to have in the house!"
dot D.
belleville, ontario
"Because he was absolutely awesome. he took his time and did things properly. We had some good discussions about many things and he was good to answer any question I threw his way."
jim A.
belleville, ontario
"Was quick and he was polite."
jenifer L.
belleville, ontario
"Fast"
rose P.
thomasburg, ontario
"The whole reason for the first appointment and the second appointment was to see if someone could fix my A/C. It is not working properly as I had reported quite awhile ago. It is still not fixed because the air outside was not hot enough now for the tech to get a proper reading. So now I will have to wait until next summer until it gets looked at again for the third time and I am pretty certain it will take a fourth visit to change or repair a part that is not working."
christine M.
brighton, ontario
"Professional, knowledgeable about the heat pump and ac unit."
bob S.
trenton, ontario
"Technician was very polite and considerate."
david H.
brighton, ontario
"Technician was very kind, respectful answered any questions we had"
allan T.
trenton, ontario
robyn M.
trenton, ontario
marie ward W.
brighton, ontario
"Josh was very helpful, professional, efficient and friendly."
peter W.
brighton, ontario
"Did his job well, and didn't waste time."
shirley R.
belleville, ontario
"Knowledgeable, courteous, pleasant, clean."
syd R.
belleville, ontario
"on time, polite, personable, efficient"
darlene W.
brighton, ontario
"Sales and Techs were very efficient and answered any questions I had."
linda M.
brighton, ontario
"Gerald was very efficient and professional and told me exactly the condition of my furnace."
george adams A.
stirling, ontario
"Tech. was prompt, polite and he fixed my furnace."
mike B.
belleville, ontario
albert B.
carrying place, ontario
diana R.
flinton, ontario
"Shaun was very friendly and knowledgable. He was able to answer all of my questions and offer different options."
john B.
belleville, ontario
"Mike did a great job FIXING A D&K INSTALLATION ERROR RE FURNACE INTAKE/EXHAUST."
tom H.
belleville, ontario
"Prompt courteous knowledgeable"
bryan B.
belleville, ontario
"close to on time and polite and efficient"
andrew T.
belleville, ontario
"Everyone was friendly, efficient in all areas."
rodney H.
belleville, ontario
"Very thorough with his work and answered any questioned I had. Gerald and Darlene sorted out an existing service contract issue and made it right."
paulcrowe P.
belleville, ontario
"Easy to understand and explained the process."
linda T.
wellington, ontario
"Very professional and knowledgeable service. Took his time. Attention to detail"
lorraine A.
trenton, ontario
"He was very polite and did a great job."
edward C.
wellington, ontario
"Jessie is very knowledgeable & precise. Answers questions as needed & we feel confident in his ability & that the service was done right."
keith N.
wellington, ontario
"Warranty experience excellent. Repair and replacement by Mark whose knowledge work was outstanding. Very detailed and friendly."
stephen L.
wellington, ontario
"Attention too small details (vacuuming the filter tracks before replacing filter), knowledgeable"
gwen A.
belleville, ontario
"Very obliging and courteous"
dr mcphail M.
belleville, ontario
rose P.
thomasburg, ontario
"Nothing was fixed - AC still does not work properly. I took a day off work to wait for tech. Another appointment has been set up which means another day I have to take off work. And it actually cost me $70. The only good thing was that the young tech was very nice and polite. Other than that, it was a waste of my time and money."
richard S.
belleville, ontario
"I found the Tech very helpful . Answered my questons and I uaually have alotk"
dean U.
belleville, ontario
cathy K.
belleville, ontario
paul M.
belleville, ontario
erna S.
carrying place, ontario
"Technician was courteous, thorough, efficient and explained what was done, why, etc."
lisa R.
belleville, ontario
"the young man was friendly quick left small foot print in our home due to covid less ckeanjng"
julie C.
wellington, ontario
"Technicians were very personable and explained things well. Did not rush."
darlene M.
ameliasburgh, ontario
"Shaun was very friendly and informative."
margaret O.
foxboro, ontario
"They were polite, neat and did the job quickly. We now have hot water again and no more leaking tank!!!"
margaret H.
brighton, ontario
"Arrived promptly and did a great job."
jeremy G.
wellington, ontario
"Technician was on-time, courteous, informed us what he intended to do. Enquired about a service he performed on his last visit. He kept us informed of his progress on the current call, and made sure we were satisfied before he left."
helmut D.
tweed, ontario
phyllis D.
demorestville, ontario
"He went about his job in a thorough and friendly manner. He took his shoes off before coming into the house. And explained what he had done and how everything tested out."
richard K.
wellington, ontario
"Mike really knows his job. Mike is a gentleman who really cares about his clients."
jerald H.
picton, ontario
leasmith L.
wellington, ontario
tom N.
tweed, ontario
"Very professional service guy Mark"
joe M.
brighton, ontario
"I received an email from D&K the very next day my service was performed offering $60.00 off on seasonal maintenance. This was not applied to my invoice. After calling to inquire Michelle was unaware of the offer but said she would investigate. I then received an email copy of my invoice and all of the values showed zero amount paid, even though information of my MasterCard was taken by Josh. Seems that either Head Office is not communicating or D&K personnel are somehow out of the loop. If a credit for $60.00 is forthcoming I will re-evaluate my rating. If not I will cancel my service agreement and proceed with notification to Ministry of Consumer Corporate Affairs. Very disappointed at this point, very unprofessional response. I am still waiting on a response from Michelle."
vern G.
belleville, ontario
"Have dealt with you for 18 away out of line !!!!years and just found out that your prices are away out of line.!!"
william S.
belleville, ontario
"Very friendly, on time and willing to answer any questions we had."
james M.
belleville, ontario
"Performance, Price, Promptness and Personality all appropriately top-notch."
allan R.
hastings, ontario
paul V.
springbrook, ontario
"good"
karen M.
belleville, ontario
"The rating says it all. My favorite they cleaned up. My unhappy is too wordy"
steve B.
belleville, ontario
erik B.
trenton, ontario
joe C.
picton, ontario
"Courtesy, respectful, efficient, effective, committed to ensuring filter requested would be delivered, and understood the need to socially distance,"
jc L.
trenton, ontario
"For excellent service"
tom C.
belleville, ontario
"Very professional friendly and through."
joan K.
marysville, ontario
"Met at door by sales person, product ready for p/u"
rick M.
foxboro, ontario
"My appointment was for 8-10 am, they arrived at 10 but had to leave for an hour to get a generator, then they installed the air con and it works great however my child found one of their tools they left outside by the unit. Later that week I received a phone call from the installation man saying he thinks he forgot to turn my furnace back on and had to come on the Sunday to do that and get his forgotten tool. He was a friendly guy and but the entire experience was not so great."
blaine L.
picton, ontario
"He did a excellent job"
nancy F.
havelock, ontario
"Both reps were professional, knowledgeable"
janet J.
belleville, ontario
"solved the problem the previous techican did not fix."
richard L.
brighton, ontario
"Very knowledgeable technician. Answered all questions"
rick T.
trent hills, ontario
denise B.
brighton, ontario
"Technician was extremely polite, friendly,easy to talk to and was respectful of our home. He provided excellent service in an appropriate amount of time."
andy R.
trenton, ontario
"on time, professional, personable"
terry W.
frankford, ontario
"Confident, knowledgeable and accurate. Very pleasant to deal with"
paul D.
wellington, ontario
rogerculmer R.
bloomfield, ontario
colleen N.
belleville, ontario
"Was told that AC could not be fixed. Explanation given was chewed and corroded wires. Quote to replace was $5000-9000.for a 1400 square foot home. Called another.company to get a second quote. Upon inspection it was noted that some wires had been removed , cut and left disconnected. AC was then repaired by second company."
jennifer F.
picton, ontario
"The professionalism, expertise and knowledge of Brian and Bob was fantastic. They took the time to build a plan to determine the best approach to installing the ductless unit through a 18 inch stone wall: to support the structure of the home, and aesthetic requirements."
art N.
campbellford, ontario
dave P.
belleville, ontario
"Couldn't find the leak but it appears to be working. Balance system for 192$ seems unreasonable. It was on top of the 262 we were quoted on earlier visit by first tech"
carol H.
brighton, ontario
"He was knowledgeable and explained things well."
douglasdavidson D.
wellington, ontario
john P.
belleville, ontario
"He was pleasant and seemed to be knowledgeable."
joan G.
brighton, ontario
jennifer M.
deseronto, ontario
"Very friendly. Explained what was going on and gave tips for future"
ray I.
belleville, ontario
"Prompt polite courteous and thorough"
micheal M.
belleville, ontario
dave I.
belleville, ontario
grant M.
plainfield, ontario
"Mike always does a thorough job when he is at our home. He takes the time to talk about what he has done and provides useful suggestions and recommendations."
david W.
belleville, ontario
"Prompt and thorough and attentive"
janice M.
stirling, ontario
"professional and courteous staff."
linda S.
trenton, ontario
"Your Techs are top notch. We have never had a problem. Your service is fast and fantastic"
elmer M.
trenton, ontario
"Happy with the service but not happy with all the appointment changes."
brian K.
belleville, ontario
elizabeth S.
belleville, ontario
"The service was timely, explained well to me and just done well! Brett was very polite and friendly. He knew his 'stuff'."
don M.
stirling, ontario
al R.
hastings, ontario
"Brett was here to service the Furnace and Fireplace- very polite and conciences about his work - answered any questions we had."
erica R.
belleville , ontario
"Josh showed up over 5 hours late and wasnt wearing a mask. Shitty attitude"
richard B.
brighton, ontario
ron R.
brighton, ontario
"I find Mark to be an excellent technician and a nice guy"
bert A.
plainfield, ontario
"Great communication, very professional"
jim Y.
belleville, ontario
"He came quickly, was very pleasant and knowledgeable. He explained that the fix was a bandaid and that our Air conditioner would need to be replaced soon."
rensford N.
belleville, ontario
susan evans E.
stirling, ontario
"although i had to wait until late monday to have the issue resolved, the technician was fast, effective, courteous and friendly."
scott B.
roslin, ontario
"prompt; efficient; informed me of issue; returned before end of day as stated & resolved issue fully; friendly, conversational; professional"
jennifer D.
brighton, ontario
lynn C.
roslin, ontario
"was told I'd be the first call of the day. Tech didn't get to my place until 9:30am"
terry B.
belleville, ontario
"I am late on this submission, but I have to send in an outstanding thanks to my D&K technician, Josh, whose outstanding knowledge diagnosed the problem on my water heater, spotting the cracked drain cock, saving me the cost of replacing my water heater. Thank you Josh!"
brian T.
carrying place, ontario
"very thorough and knowledgeable, with a very pleasant manner."
aaron T.
shannonville, ontario
"The technicians were very professional with the install of our new AC unit. Very friendly and helpful with the set up."
dave M.
plainfield, ontario
"Excellent work installing new unit, showing me how it works. Minor side issue with Reverse Osmosis system."
rick M.
foxboro, ontario
"The tech was great and got the air con up and running but now it keeps tripping out my electrical panel breaker."
ron S.
carrying place, ontario
"Your technician left without telling me why but left our heat pump useless. I assumed that he was going to return but by late afternoon, I called D&K to find out what was going on. The person who answered told me that she would contact the technician and get back to me. She did not. I had to call this morning to find out that a part had to be ordered and wouldn't be available until Thursday. Meanwhile our house is 86 F. I am surprised that you don't stock parts to service the equipment you sell."
chris L.
belleville, ontario
"Fast service in high demand period, very competent staff and competitive quote."
don M.
stirling, ontario
jeff & aileen E.
frankford, ontario
"All of the technicians were awesome! They did a great job without too much mess in the house"
ann R.
campbellford, ontario
"Prompt and efficient service."
nancy B.
tweed, ontario
"Service was quick."
frei E.
napanee, ontario
"Mark was very professional and answered all our questions. He worked very quickly but efficiently."
audrey C.
belleville, ontario
"I was simply disappointed that the wait time is when the weather is HOT; however, I understand that you have other customers!"
bonnie C.
belleville, ontario
"Great service as always, but Mark did an especially thorough check and cleaning of my fireplace, A/C and heat pump, and gave me some great tips on how to improve air flow to the second story. This can be a problem in an older home! Mark continued to reinforce my confidence in D&K."
hugh M.
belleville, ontario
ann T.
corbyville, ontario
"Very satisfied"
ross T.
belleville, ontario
"He was polite and acomadating as we did not book a appointment."
janet L.
arden, ontario
"The tech was very personable and knowledgeable. Work was completed efficiently. Darlene at the office was super helpful!"
scott B.
belleville, ontario
jim W.
belleville, ontario
"Brett was friendly and professional, very pleasant to deal with."
paul B.
trenton, ontario
"Brian & Rob went out of there way to get the Job done And explained thing to us This was during an extended 3 week heatwave., We had no AC And both stayed till the furnace was installed and AC was working. I would definitely ask for those tecks again"
patricia T.
belleville, ontario
jonathon A.
picton, ontario
ralph B.
belleville, ontario
"Very professional and done in a timely manner."
kate R.
tweed, ontario
"Mark was most professional and curtious, quickly assessed our system and got us back on track in no time!"
michael S.
marmora, ontario
"Very knowledgeable and helpful person"
chris M.
belleville, ontario
simon F.
foxboro, ontario
"Shawn is always so friendly and professional. We can always count on him for the best and most accurate info for our needs."
yves D.
brighton, ontario
"Excellent service. Quick, efficient and well informed. Very friendly and professional"
jim W.
belleville, ontario
"Excellent work , friendly, informative"
marc L.
wooler, ontario
"Jessie was professional, knowledgeable and friendly ..."
don H.
trenton, ontario
"Arrived early, very personable, great attention to detail and respecting the home owners property/ Adhered to social distancing and kept us informed of the progress of service call/"
walter S.
madoc, ontario
"Once the technician arrived the service was excellent. All my problems came with the customer service. I was told twice that the technician was coming but in the end they couldnt come. I was also promised a call back by the first customer service rep but she never called back. My initial call was 4pm . After 2 calls later around 10:45 I was told that it was too late for the technician to come."
shirley and bob D.
belleville, ontario
"Jessie was knowledgeable, friendly, and attentive. He discovered a malfunction in our LG split system A/C compressor and is arranging to return to repair it."
wayne S.
wellington, ontario
"Technician worked very clean and efficient and answered questions satisfactorily."
bob M.
belleville, ontario
"Friendly polite tech who took the time to answer my questions"
bernadette Y.
stirling, ontario
"Josh informative and friendly ,colin informative not pushy"
john W.
frankford, ontario
"Worked well and explained e very question we asked. Very friendly."
karen K.
belleville, ontario
"Very knowledgeable, polite, helpful with tips, timely. He didn't hold back on his explanations assuming that I wouldn't understand."
richard H.
napanee, ontario
"He found the problem right away and fixed it."
don H.
brighton, ontario
"Brett was very friendly and professional with his service."
doris H.
plainfield, ontario
"Efficient and prompt."
vanessa Q.
carrying place, ontario
"We did not feel that our personal space under the Covid environment was respected. We have two children doing online school, an infant being taken care by a nanny and both adults working from home. He rescheduled (left a message did not confirm with us) over a time where we were in conference calls and then made no effort to expedite the house visit. In fact he forgot his install manuals so set himself up at the kitchen counter as his office whilst he sought install answers from colleagues on the phone. The consultation did not sit well with us. In addition his cologne was very newly applied so the house carried this smell for a long period of time. This is very uncommon practice in most offices now so felt it strange to have someone enter your home like this. He was in our hone for over an hour and at the end I needed to just ask for a basic price so I could at least compare prices of other service providers. Your prices are good but I went with a competitor because i did not develop a sense of confidence as a result of the gentleman that came to our home."