D & K Heating Service Experts Reviews

"Very professional and done in a timely manner."

"Mark was most professional and curtious, quickly assessed our system and got us back on track in no time!"

"Very knowledgeable and helpful person"

"Shawn is always so friendly and professional. We can always count on him for the best and most accurate info for our needs."

"Excellent service. Quick, efficient and well informed. Very friendly and professional"

"Excellent work , friendly, informative"

"Jessie was professional, knowledgeable and friendly ..."

"Arrived early, very personable, great attention to detail and respecting the home owners property/ Adhered to social distancing and kept us informed of the progress of service call/"

"Once the technician arrived the service was excellent. All my problems came with the customer service. I was told twice that the technician was coming but in the end they couldnt come. I was also promised a call back by the first customer service rep but she never called back. My initial call was 4pm . After 2 calls later around 10:45 I was told that it was too late for the technician to come."

"Jessie was knowledgeable, friendly, and attentive. He discovered a malfunction in our LG split system A/C compressor and is arranging to return to repair it."

"Technician worked very clean and efficient and answered questions satisfactorily."

"Friendly polite tech who took the time to answer my questions"

"Josh informative and friendly ,colin informative not pushy"

"Worked well and explained e very question we asked. Very friendly."

"Very knowledgeable, polite, helpful with tips, timely. He didn't hold back on his explanations assuming that I wouldn't understand."

"He found the problem right away and fixed it."

"Brett was very friendly and professional with his service."

"Efficient and prompt."

"We did not feel that our personal space under the Covid environment was respected. We have two children doing online school, an infant being taken care by a nanny and both adults working from home. He rescheduled (left a message did not confirm with us) over a time where we were in conference calls and then made no effort to expedite the house visit. In fact he forgot his install manuals so set himself up at the kitchen counter as his office whilst he sought install answers from colleagues on the phone. The consultation did not sit well with us. In addition his cologne was very newly applied so the house carried this smell for a long period of time. This is very uncommon practice in most offices now so felt it strange to have someone enter your home like this. He was in our hone for over an hour and at the end I needed to just ask for a basic price so I could at least compare prices of other service providers. Your prices are good but I went with a competitor because i did not develop a sense of confidence as a result of the gentleman that came to our home."

"He was very respectful and thorough."

"Expert, friendly"

"The technician was very knowledgeable and friendly, he explained everything he did in great detail which made me feel confident that the job was being done right."

"He was friendly, explained what he was doing and seeing. Adjusted our fireplace flame the best he could. Provide much helpful hints on the HVAC control panel in the house."

"Jesse explained everything carefully.....no pressure to decide quickly ...very knowledgeable and helpful The work was done the next day....very hot and wet for workers....they are still working at 7:30pm"

"very polite and professional"

"Prompt, thorough, knowledgeable and friendly"

"Josh found the problem and fixed it."

"I really appreciated that D & K kept in contact with me over several weeks giving me updates on the status of the part we were waiting on. I also appreciated that when the part came in earlier, they were able to fit me in that day!"

"answered all questions, polite and respectful"

"Problem was solved quickly and satisfactorily."

"An excellent manor demonstrated full knowledge of system"

"Attention to detail , curtious, good nature, professional. Took time to explani"

"The Technician arrived on time, did the service efficiently, was very tidy, answered my questions and did it all with a big SMILE!"

"Excellent attitude of the Technicians during installation.Salesman was great!"

"Very friendly and knowledgeable"

"Very prompt and courteous."

"Service person very polite and helpful. The reason why not a 10 is because the service person did not wear disposable gloves needed to watch everything he touched and disinfect."

"The tech was very thorough and pleasant."

"Prompt,excellent service"

"THE SERVICE WAS EXCELLENT WITH YOUR AGENT TAKING THE TIME TO EXPLAIN THE HEATING SETTINGS TO US."

"Excellent, very thorough, timely, knowledgeable."

"Mike took the time to explain everything clearly"

"Professional ans friendly."

"he was professional, helpful and knowledgable"

"Friendly and helpful"

"technician was considerate and mindful of the current situation"

"I provided a 10 because the fellow Jessie, who was my Service Representative was EXCEPTIONAL!!! It was after hours, and he called as I requested a service call, and he listened to the issue i was having with my device and after telling him that I was not technical, he slowly walked me through every single step to try to fix the problem. As I am a high risk individual re Covid 19 I am uncomfortable with anyone coming into my home. He understood that and was determined to make sure that when we finished the call, everything would be working, and if not, he would figure something out to get it to work. His kindness and patience was outstanding. I have not experienced service this remarkable in a very long time. It's nice to know that there are still people out there who love their jobs, and do everything within their power to make their customers happy and satisfied. Amazing service like this is the backbone to any company, and Jessie certainly makes D&K walk taller."

"Brett was very pleasant, asked about any issues we've had, and kept me informed on what he was doing, It was a pleasure to deal with him."

"He is quite knowledgeable what he's doing."

"everything is ok"

"The tech seemed thorough. He did not appeared to be rushed to get to his next job and explained his findings, which was appreciated."

"Because Mark advised the AC wasn't wired properly when installed. He also said someone would call today to set up a time to fix it. Haven't heard."

"keith answered all my questions & gave extra information. Eg. buying a larger filter ."

"respectful, explained clearly and observed COVID guidelines"

"BECAUSE MICHEAL ALWAYS DOES AGREAT JOB ."

"Mark is always very friendly and completes the task at hand in a very efficient and quick manner,"

"resolution to the problem is still pending - waiting for return visit."

"The techs that installed my AC did a great job"

"your service man was very courteous and informative about one thing I was not aware of with the thermostat---"

"Reception and Service were both courteous and efficient."

"Very courteous and professional"

"Service was great"

"Provided an experienced expert insight"

"First, I never give a ten because there is always something that can be better...in this case, notification of the date and time of the appointment for service would have been great....however, we are home and we know Mike and everything worked out well"

"Technician came same day as call"

"On-time service with no problems in finishing the service"

"Provided a lot of info and spent as much time as I needed. Provided assistance on unrelated issues to the visit."

"Our A/C units had been serviced on May 4. We didn't need to use them until May 23. On May 24, 3 of the units did not work. On May 25, I contacted D&K and before noon a technician (Josh) arrived, quickly diagnosed the problem (all the refrigerant had leaked out at a connection on the main outdoor unit. Within half an hour, he recharged the outdoor unit, tested all three indoor units and encouraged us to call if the repair did not hold. Four hot days later, the units are all still working flawlessly."

"Courteous and expertly"

"Extremely knowledgeable, very pleasant and professional. Extremely methodical and explained everything he was doing. Very thorough and considerate. Definitely a plus for your company."

"Mike took his time and did a thorough job."

"Tech was very knowledgeable"

"No show"

"Mike was efficient nad gave me a couple of tips on how to keep the outside unit free of debris and certain times of year"

"Friendly and professional"

"The booking service responded promptly and arranged the technician. Technician arrived on time, immediately spotted the problem and fixed it then left. Volunteered that it was caused by previous installation call of the humidifier. Wonderful. Now we are cooled, just in time, well done D&K!"

"As far as I know he did a good job"

"Very professional service and fast."

"Technicien attitude!! :("

"Brett is very personable and prepared to answer any question"

"Brett is competent and efficient and when I neglected to confirm the appointment time by phone the office personnel tried, tried, tried again and thats what I needed, thank you."

"Issue rectified quickly and answered all concerns."

"On time, friendly, helpful."

"Brett was on time. He was polite, efficient, tidy, and friendly. He explained what he had done, what the results were and asked if I had any questions."

"They didn't very complete job on the sales and installation"

"Michael was thorough and very informative. He showed us how we can optimize our air exchanger and answered all other questions. He seemed very knowledgeable and was happy to do his work. Great service!"

"Always receive excellent service. Brett was a very courteous technician."

"Mark was very professional and friendly"

"Very friendly and fid a great job."

"First appt the technician didn't show up, second appt I couldn't get the day off work and the lady that made my second appt refused to accommodate and have someone come at 245pm when I get home"

"The technician was very customer-focused, caring, and committed to ensuring that the task was professionally completed."

"Quick same day service. This was Marks second time responding to a call at our house and each time he has been very friendly and efficient at his job"

"Brett does a very good job and is always friendly and curteous"

"Technician here on weekend took the time to complete a proper assessment and provided a resolution"

"Very courteous, knowledgeable"

"The two technicians arrived at the appointed time, worked diligently all morning, and had our split system A/C unit reconnected sooner than expected."

"Very professional and proficient. Extremely helpful. Pleasant person to have on your home"

"Forgot to cancel air conditioning mode and return to heat."

"Very knowledgeable and pleasant Repair man."

"Mike was awesome. He arrived early (!) and took the time to explain everything to me. He even changed some tubing for me which he didn't have to."

"Very professional and courteous"

"Prompt, courteous service. Would like to have had him leave an additional filter."

"Great service. Mark was fantastic with help and information re my furnace and the HVAC system. I finally understood how both systems worked and am finally warm for the first time in three years! He was so patient and so very informed re the systems. Im so very glad he was the technician who came to my home. Very thorough and knowledgeable. Cant say enough good about him!"

"He was a lovely young man that very patiently explained the issue and didn't laugh at old people and technology."

"very friendly, however kept his distance and followed protecol for pandemic"

"My technician arrived on time, was pleasant but maintained social distancing, and did his work efficiently and well. He also explained that due to CoVid19 the office would contact me about payment. Very nice young man."

"they did what was needed and very friendly."

"The administration staff Stephanie was extremely professional and friendly and arranged everything perfectly. Mark, the service technician, was also very professional, friendly, thorough and very sensitive to what he touched, etc., considering the Covid 19 situation."

"Very pleased with efficient and friendly service by the tech."

"Just pleased with the entire process,from my initial call to Stephanie ,and Josh's visit ."

"Jesse arrived on time, introduced himself and went immediately to the work to be performed. On departure, he explained what he had done and left no debris or mess"

"There is Need to order a part and I need tp wait for repair. This was replaced 8 months ago. Hoping it is soon."

"Technician(s) were knowledgeable and expedient in addressing the problem and making necessary repairs."

"It is difficult to evaluate this time. We met at a distance when he arrived and met distantly to be given the bill. Everything seems to be working well and everything left in good order."

"technician was very polite and satisfied all my needs"

"Fast service"

"Good service, prompt and friendly."

"The young man was very friendly and informative. He answered all my questions and he explained himself very clearly."

"Technicians worked efficiently and did a very neat job."

"Technician just went about his job and worked quickly and efficiently."

"The service was prompt and the technician was knowledgeable about what he was doing."

"Jesse was very polite and took the time to explain what he was doing and why he was doing it."

"the young lad new what he was doing and found the problem i was having that three other tecs couldn't. he was great"

"Knew his job and worked quietly and efficiently. Took the time at the end to describe in a friendly way what he had done and why."

"On time and good service"

"Brett was very friendly very thorough and asked all my questions"

"Brett was everything I needed in a tech The job was not straight forward but between Brett and the office the repair was completed and my fireplace is running well. Thank you D & K"

"Stan was polite and answered all my questions."

"Very polite - explained what he was doing. Very respectfull."

"Quick efficient service & always courteous & friendly Always been extremely pleased with D&Ks service"

"Brett very courteous and thorough @his task"

"Very thorough work and explained what and why he was doing various tasks. Initially the service was going to be cancelled for the day due to a sick technicain, however, I mentioned I had driven in 2 hours specifically to be in Wellington for the 8am window. Office staff rearranged schedule and were able to get work started by just after 10am. Great effort! Thanks."

"they came quickly and resolved quickly"

"Very helpful"

"On tim, friendly and thorough"

"On time. Pleasant."

"The technician was very thorough and explained things to us. He was punctual as well."

"Jessie was very knowledgeable and solved the problem quickly. We had a problem with smoke. The firemen thought it was mice chewing on wires so they call an electrician who cut holes in our drywall ceiling and put in expensive new braker etc. When our furnace wouldn't go on that's when we called you and Jessie said the smoke was from our furnace."

"Very polite and answered my questions well."

"Service representative arrived within specified time, was pleasant, thorough, answered any questions I had, and clean."

"Your technicians always do a good job"

"the guys were professional and great"

"No service call was scheduled, no phone call was made, no contact was intinated to advise us the technician was coming."

"Brett was very courteous. He explained everything that was happening with my fireplace and what was needed to fix it. He ordered the part right away. He left my family room very clean."

"He fixed the problem He didn't take long finding the problem He recommended a different filter than the one I was using"

"Knowledgeable , curtious, timely, honest and thorough"

"Other than service could have been quicker, job well done"

"Service Tech was knowledgeable, quierly went about cleaning our furnace. Left area clean as he found it. Informed us everything was good and in excellent working orser."

"clean;respectful; expert; on time; spoke clearly; well-mannered"

"The technician was extremely professional, friendly, on time and quick to complete the work. Additionally the install team previously here were fantastic as well. Where service is still lacking is with the sales consultants, customer service and hours available to get service completed."

"Technician was prompt and efficient."

"Simply because of all of our responses below"

"Fast service and knowledgeable technician"

"Professional, easy going and spoke in terms that are easy to understand"

"Prompt professional and solved the problem"

"On time, Polite and pleasant, Worked continuously for the time he was here. Was open to questioning and responded with the appropriate answers."

"professional, courteous, knowledgeable BUT - we were promised the replacement part within 2 days so was expecting someone on Sunday not Tuesday (Friday the tech was here to figure out the problem) so #6 the technician came in respect to the on-call for Tuesday but not within the time frame we were promised"

"I was very impressed with the service, the staff, and all the trades personel"

"Very knowledgeable and helpful"

"Nobody's perfect, but that service visit was close."

"He took the time to explain carefully the concern about our furnace and what was needed to fix it."

"Representative was informative."

"D&K came by to do the first annual inspection/cleaning of my new on demand water heater. I rent my home to tenants and they had to inform me that the technician discovered that the original install was done incorrectly and had to be fixed. D&K never followed up and called me to inform me of the repairs or that anything was even wrong in the first place."

"Prompt, courteous and thorough"

"Tech very professional explain what he was doing in detail Customer satisfaction means a lot to himi"

"Very professional and efficient"

"The technician was very nice and clean. He had lots of patience with my second youngest who was very curious and wanted to watch"

"Arrived on time explained everything"

"On time. Respectful service manner."

"Prompt courteous service."

"Was very happy about our service from beginning to end."

"Very efficient"

"knowledgeable and friendly technician."

"Polite, professional and knowledgeable. There was a banging noise when the humidiifer turned on/off, he fixed it and generally the furnace is quieter."

"Problem fixed both times."

"Fast on call service for a Sunday for my less than one year old rental tankless water heater that stopped working this morning....Mark did way more than I expected to happen today, I honestly thought I would be without hot water until someone with more knowledge could come during the week, but Mark went above and beyond the call, thanks Mark."

"They did not connect the humidifier properly again and therefore we had water all over the basement floor. Also left a tools on our driveway that had fallen"

"Shaun was very knowledgeable and provided ideas about different fireplaces."

"The morning of January 28th, I phoned with concerns about my heating system. A service technician arrived the same afternoon. Located and serviced the problem. Pointed out the problem area and advise on how to avoid similar issues in future."

"Wrong part ordered but tech was very helpful and eager to please. It was not a problem for me to wait for the part"

"He found vibration noise in propane appliance and repaired it"

"This is an ongoing problem that none of your experts can seem to resolve with our fireplace. The last part that I was told was the problem cost us $300, yet the problem continues, and now I am told they THINK I need a new control board and will get back to me on the price of that. Jessie was the last Tech that looked at it and got it working by just moving a few things around, but Brett could not figure out what Jessie had moved to do it. Too bad Jessie has gone back to school, I think we all could use him now. And I fail to understand how an expert needs me to go and find the manual so they can sit and study it to try and figure out the problem. And I have to pay a fee of $94 to tell me he can't do anything for me today. So am I expected to pay this fee again for him to come back and put the part in he THINKS I need. I am sorry, nothing against Brett, he was a very nice boy, but this is getting really frustrating."

"Discussed furnace, 15 yrs old. Colin here with Mike. Reviewed new furnace and A/C. Decided to purchase new."

"quick,, friendly and knowledgeable"

"Technician was extremely efficient, polite and helpful"

"Josh was very friendly and helpful. He also was very courteous snd polite."

"technician bid not have filter with him the appointment."

"You do not service 24/7"

"Brett was very helpful. Our first gas fireplace and he took the time to answer all our questions"

"The girls taking my initial call were very knowlegable."

"The technician left the furnace inoperable. I had to turn the gas switch on myself and reset the furnace. Also, the filter was very dirty and wasn't replaced. This gives me little confidence that the rest of the job was completed properly."

"Quick response and problem corrected"

"Mike had a coop student and was very good teaching him ... I highly value coop and apprenticeship programs. Both were very good interacting with me."

"Service man was polite, informative, neat in his performance of cleaning both my furnace and fireplace."

"Service was fine, quick."

"The person I talked to on the phone was polite and professional. The follow up to tell me when the technician would arrive was prompt. The technician was knowledgeable, considerate and informative. From the time I called D & K regarding my issue to the repair completion took about an hour. That's service!"

"Very polite and respectful tech."

"Simple . . . he came and fixed the problem and our furnace is once again running QUIETLY!"

"The technician was courteous and made an effort to be clean: i.e. changed his shoes. He was professional in his work ethic."

"He explained more about the issue and explained more on how to us air exchanger"

"I have been a multi-year customer at this address, with two heated buildings getting annual service. Since some of the work completed on this 1/19 visit was 'left-over work' from a previous visit a year ago, there was a certain element of 'catch-up'. That, and the fact that this visit was requested in August, booked for the fall, cancelled by D&K, and... well, 'nuff said. I've come back to this space after answering the next question. Last spring I invited D&K to participate in the planning of and to quote on providing a complete HVAC system for the current $500,000 renovation / new-build project on this property... and Martin Walker was simply unable to muster a credible effort. That is how you lost my business. The service D&K just completed was pre-paid, and therefore a sunk cost for me. The successful quote for the new hydronic HVAC design and install was $72,000 before tax, from a competing Quinte area supplier."

"Arrived within the time stated and made the necessary adjustment to the auto feeder."

"Courteous"

"The technician was efficient, polite and professional."

"Service was fast. The price was way to expensive for us. We are seniors and with prices like this we will have to sell our home Nearly $200 for 20 minutes is too much."

"The technician took initiative to find out a problem occuring in the furnace and fixed it."

"Both Mike and Shaun were great. Knowledgable and helpful. However, I would like to receive an itemized list of all of the costs involved in the purchasing and installation of an air conditioner and furnace this Friday. It is REALLY important for the customer to see where the money is going."

"The service was professional but also it was easy to talk to and trust this service expert."

"The technician arrived promptly, completed his work quietly and efficiently."

"Technician was informative and friendly and worked efficiently."

"Very god at explaining what was going on, neat and tidy friendly"

"the young man that came was not up on my problem and nothing was corected need another visit"

"Kadeem was here within 10 minutes of the quoted time.This was a refreshing difference because most times are at least anywhere from a couple of hours up to " The Service person is tied up on a service call and can't come until tomorrow.""

"prompt and efficient"

"Install guys were great. Brian, Rob, Seth and Ian. Too much time between delivery and finish around fireplace. When finished it was excellent."

"Mark is very efficient"

"Friendly, honest service."

"Mark was unable to do any work as the jeat pump was frozen."

"Someone with knowledge about our gas stove was to come out because of the smell emanating. The tech sent out had no knowledge about stoves."

"Knowledgeable, prompt."

"Technically proficient and competent. Good ambassador for the Company."

"Josh was able to come to my home within an hour of me calling to report a strange noise coming from my in floor heating pipes."

"Helpfulness, answers to questions and concerns"

"Friendly courteous service. No"

"I feel that Mike goes above and beyond to meet our needs and ensure that everything is working properly. He offers tips to improve functionality of my machines and treats my kids with kindness. My young son was very curious about what was going on and wanted to deliver Mike some play food (pizza and ice cream). Mike very kindly thanked him for the yummy meal. It's interactions like this that keep us coming back. We really appreciate it."

"Coutious and informative"

"technician was on time, very informative and friendly"

"Because of the technician Mark. Very good technician and conscientious about his work."

"The rep was so kind and answered all my questions."

"quick fix and informative."

""Jesse is always prompt and I trust him for a true evaluation and whatever is required. I have the same plumber since I moved here -didn't realize or hadn't req'd that service. Thk you."

"The fellow that arrived were very knowledgeable and courteous."

"I am glad the system is set up to function properly now, disappointed that the care was not taken after so many service calls to ensure it was set up properly in the first place."

"Quickly Verified the problem was the high pressure switch."

"Technition was polite and very helpfull with my questions..Furnace is working well."

"Effective and professional"

"The technician was very accommodating and responsive"

"He was fabulous"

"The only thing is you should provide the filter at the time of service! That's a bonus and what if I didn't have one?"

"Jessie is an excellent rep for your company"

"prompt, friendly service"

"Brett was personable, knowledgeable, and professional. He spoke to us clearly outlining the issues we had with our fireplace. He corrected the issues promptly."

"Josh was very pleasant, went right to work and did the cleaning and testing of my fireplace efficiently and answered all the questions I had. He made sure I was satisfied with what he had done."

"Seamed to be thorough. Rep. was couteous."

"overall excellent service"

"My technician raised his voice to me. Kept saying he didn't have enough time. He also said he needed 2 people. Got it fixed in 15 min with 1 person."

"quick & easy"

"The technician arrived on time, carried out his work and departed, He could have provided some comments on the state of the heating system, any postiveor negative items he might have seen."

"ordered item by phone, received call when it came in, picked it up and paid - no issues at any step of the purchase."

"Efficiency. Courtesy. Job done we'll."

"Technician was fast , courteous and effective"

"We always get great service."

"Work completed well and on time."

"Technician arrived on time, was courteous, knowledgeable and quick"

"Very professional"

"The guys were great, however, they were not able to replace the filter because they didn't have one."

"The guys were friendly very helpful and cleaned up very good furniture was put back"

"the service was done in a fast clean way."

"reliability, courteous knowledgable staff all questions answered"

"Josh spent time answering my questions and provided the furnace/fireplace service in a timely manner"

"Brett was on time, went right to work, explained the tests performed and the results, and told me to call if I had any concerns. Can't ask for much more."

"Josh who came yesterday to fix whatever stopped my furnace from working. The day before i had a tech out to do a tune up, woke up and it wasnt working. Called, talked to stephanie and she made sure someone would be out to fix. Tech from day before was friendly. Not sure why it stopped working after the tune up but its up and running again."

"Efficient, on time, non disruptive, friendly"

"The technician was able to explain how to adjust the settings for the furnace and heat pump."

"Excellent service"

"Jessie was professional and friendly along with knowledgeable"

"work performed well. installers worked to satisfy any concerns that came up during installation."

"Please not this is Michael that has been there for 20 years. He was thorough, pleasant, helpful and I prefer to have him as my regular service nan."

"I booked cleaning of ac this summer and I booked furnace cleaning. I misunderstood the purpose of the ac cleaning and while there was no charge, I could have done it myself. The furnace cleaning was already booked and I wondered about how but DK had rebooked a warranty cleaning for a new furnace we had for our shop. The cleaning I wanted was for our older home furnace. The technician did the home furnace as he had done previously and he will arrange to reschedule the warranty review. We have 3 furnaces and 2 ac so I will be more careful to specify the item for the future"

"Tech was careing, took time to explain issue and fix. Neet at his work and thro."

"Fast efficient service. Found the problem quickly."

"Tech was great!"

"A very pleasant man. He worked quickly and efficiently."

"Pleasant, factual, good listener, understood the repair need, shows he cares. Boot covers!"

"Very obliging in performing his duties."

"Jessie was knowledgeable, personable and gave us good advice"

"The tech that came explained the issue and solved the problem."

"I always request Mark & recommend him to my friends as he takes pride in his work & I know that he will provide the best service."

"Brett was very helpful and answered all our questions."

"Clean..efficient..friendly"

"D&K has always provided reliable service"

"On time. Excellent technician . Did not have to pay for service call"

"The technician was on time, very respectful of our home, explained the work in detail and left the job in a very satisfactory manner."

"Service tech seemed very thorough"

"Jessie was very friendly and explained what he was doing; what he found and how he was going to fix the issue."

"Tech was very informative, answered my questions without hesitation, very polite and friendly, and was on time and was very efficient with the work being done."