D&K Home Services by Enercare Reviews

"Agent was very thorough and explained things clearly so that we understood"

"He worked efficiently and was very personable"

"I have no problem with the method expert used to complete the job"

"Mr. Vandervelde was very customer focused, caring, competent, and committed. The best I've seen."

"Professional on time"

"Irwin was courteous, professional and very knowledgeable. All questions and concerns were addressed. Thanks."

"Work was done well"

"Technician did a thorough exam and cleaning of Furnace and A/C unit"

"He Knew what he was talking about.Well informed.The only problem was the price he gave was quite high."

"Excellent workmanship, virtuous, very nice man"

"Very professional and pleasant personality."

"Mike arrived a little early, performed all of his required tasks, explained the results to us, and left no mess."

"In n out no fuss great job"

"Steve was professional and very efficient. He answered all of my questions with knowledge and understanding. He was very friendly and didnt rush the work."

"No problems"

"Very professional and knowledgeable technician."

"Gerald was very professional, friendly and explained the process well. He was also very helpful regarding the new service plan."

"Technicians were polite and efficient."

"The serviceman was right on time He was very thorough and explained everything and answered all my questions"

"Gerald was very efficient and provided extremely helpful information also."

"Did what was required and also helped me reset the iComfort and sign up for new maintenance and inspection program. Unfortunately were parting ways since theyre not continuing the program."

"Very quick service. Really seem to care about my issues"

"The technician was extremely helpful. He explained everything and was very courteous."

"Sorry l cant remember the techs name but l was extremely pleased, very professional & efficient. Found the problem almost immediately & our unit runs like a charm"

"Great"

"Excellent customer service.! I am concerned about enercare doing damage to your reputation!"

"worked quickly and with courtsey"

"Service man very knowledgeable Able to give expert advice as to both air conditioner and furnace and necessary changes"

"Steve was very knowledgeable and helpful with this service appointment."

"Technician was friendly, knowledgeable, did his job well"

"very thorough job, explained what he was doing and didn't leave anything to clean up after he was done. Excellent job!"

"Tech was polite and work was done timely and neatly. Answered fully any questions I had. Salesman was polite and thoroughly explained questions I had regarding the replacement of current equipment."

"Very good interaction."

"D&K are always respectful of our property, take care to ensure they do not make a mess, and go about their job in a quiet and efficient manner."

"Quick install of water heater"

"Kyle have a good explanation on the thermostat etc"

"Kyle came twice one day just to make sure our problem with ac will be solved. He was extremely helpful and knowledgeable. Thank you."

"From teh Sales to teh installation- the crew was professional and courteous."

"prompt, courteous, diagnosed problem, explained issue to my satisfaction, proposed fix, completed fix, verified"

"I have had nothing but good service in the 7 years we have lived here."

"Service was great. On time and well done."

"customer service rep was very good, and explained to me what he was doing and what to watch for."

"competent, pleasant technician. --on-tme. Administrative end for bill payment needs some attention."

"Excellent service technician and advice."

"Very timely and professional. Even offered to sweep the floor afterwards from minimal dirt left on the ground."

"Installers were on time, and completed work quickly and efficiently."

"Jeff was great"

"Unfortunately the unit requires a part which was not available immediately"

"Steve was very thorough and resourceful. Thanks Steve for washing off the air conditioner unit."

"Shawn skills in customer service was above reproach! He took time out to explain our options for the heat pump! And the financing! Accolades to you Shawn! TY"

"You provided a quote as expected"

"I have used D&K for a few years now and will not use anyone else as long as I live here and/or if they go out of business. They do an amazing job, are courteous, dependable etc. Everything you want in a service you use for your home."

"Everyone worked efficiently and were professional."

"Mark has serviced our heating system for many years, and now our A/C as well. He is always punctual, efficient, very tidy, and helpful with any questions we may have. And he is always friendly. We have a hot water heating system which we have entrusted to him because he helped to upgrade it and knows what to look for should there be any problems."

"Jessie is amazing"

"Tech was here within minutes"

"Steve was a very cordial technician who did several jobs I normally would have done but with my left hand out of commission, changed the battery in the thermostat, changed the charcoal filter and filled the humidity "vessel' for me. A very positive experience."

"Friendly, professional service"

"Gerald took his time to check our equipment and answered all my questions,"

"prompt and efficient"

"The 2 guys that did the work were very nice and professional"

"I called for service ,and your technician were at my door,"

"Outstanding service, Knowledgeable, polite, on time."

"on time professional service"

"next day response - phone call to confirm attendance - informative - respectful"

"Great service"

"Very easy booking appointment for service. Service technician was very thorough when servicing our air conditioner."

"We were charged for 4 hours of labour and tech was there 1"

"Same day service, technician was very friendly, helpful and efficient."

"It was very well done"

"Timely service. Professional, respectful, knowledge"

"very informative and went above and beyond."

"Tech understood my problem and recommended a fis"

"Fixed our problem quickly."

"Starting with our initial consult with Mark: He was punctual, polite, very informative and put us at ease as we planned to transition from oil to propane and get a heat pump as well. A top-notch representative! Brian and Luke: They were on time both days, ensured that when a piece was missing they did not lose any time going back to Belleville, they managed to have someone ferry the item and two patio stones so they could keep on working. An excellent job, cleaned up after themselves and took the time to explain the operation of the equipment thoroughly. Every part of the install was done perfectly without any flaws and most efficiently. Two great installers and two more great representatives of your company!"

"competent, experiences"

"Expert suggestions and advice from Randy."

"Steve was punctual and he took time to explain what he was doing and gave us tips on how to keep our furnace and A/C functioning at an optimum level"

"Completed repair Answered questions Knowledgeable and helpful in helping us to select a plan suited to our needs."

"just good work and pleasant attitude."

"pleasant technician; explained efficiencies of appliances and suggest ways for better efficiency"

"Very friendly, staff from office to technician s and sales. Very positive outcome considering I need to replace the whole furnace."

"Response to our initial inquiry re: gas line installation for a bbq was very quick."

"ON THE FIRST CALL THE TECH PUSHED IN THE CONTACTER SWITCH AND THE UNIT STARTED.HE DID NOT CLEAN OR FILE THE SWICH,JUST SAID IT'S FIXED AND LEFT.THE UNIT QUIT 5 MIN LATER,WE CALLED HIM AND HE SAID HE WOULD GET A NEW SWITCH AND RETURN.HE NEVER DID RETURN AND OUR CALLS TO YOUR SHOP REMAINED UNANSERED!"

"The technician diagnosed the problem with our air conditioner quickly and performed a temporary repair to get it working again. He arranged for a permanent fix which was completed within 2 days."

"Kyle did a good job up until leaving when he forgot to turn the outside contactor back to on."

"First, you actually called me back. (Should have called you first) Cody came earlier than scheduled which was great, and had the hot water tank ordered in minutes. Tyler came shortly after and did a great job removing the old tank and installing the new one. The service was great from beginning to end."

"Every one was friendly and helpful"

"Technician knew what he was here for and did an excellent job..."

"Did a good job, but left the old furnace filter behind"

"Very fast service."

"Mark is very thorough at what is doing and he is very friendly, and explains our questions to us. We request him every year to come and do the maintenance on our unit."

"The reason I am currently giving this score is due to the fact that this cost almost $300 for a quick service call that took approx 30 minutes which did not entail any replacement of parts. If I knew this would be the outcome, I likely would have weighed my options elsewhere."

"Very knowledgeable. Diagnosed there was no problem with air conditioner very quickly."

"Ac was fixed, billing was reasonable and Gerald was very friendly. He also gave me some information about my system and I appreciate that."

"The technician was very professional and informative. He was also pite and respectful. What a great employee."

"Friendly technician.wore booties to keep our floors clean"

"Service came very fast technician was well educated and provided outstanding service and knowledge"

"Service person very professional but friendly, knowledgeable and informative"

"Gerald Vanderwal was very helpful and gave us some tips on our furnace and air conditioner running. He was very professional and worked efficiently."

"Very quick to schedule an appointment for us. Technician took the time to explain what the problem was and what he recc. Also discussed the age of the air conditioner and next steps"

"on time sales...on time installation"

"It is a pleasure to have service people come in and just get on with the job, no slacking off."

"Jesse was really friendly and helpful. 10/10 service."

"All work completed professionally."

"quick efficient professional"

"The technician was very nice polite clean and went above and beyond when he turned off a leaky tap in my basement."

"Very nice service tec. answered any questions, reported on condition of AC"

"Knowledgeable, efficient and pleasant manner"

"Irwin, the technician was fantastic he checked the furnace and found out that the thermostat was the problem and changed it, he also checked the air and found out that the freeon was low and checked and refilled it. Throughout Irwin was courteous and made sure to explain the new thermostat, and answered all my questions . What happened to a 10 months thermostat?"

"Knowledgeable and everyday normal people to talk to."

"nice guy, good job."

"Very professional"

"jSteve was very polite and professional"

"Kyle was very helpful and professional"

"Technician was very friendly, courteous and efficient. Explained in detail all the steps he was doing."

"So very knowledgeable, helpful in that he explained everything to us about the new furnace and also that the old air purifier on the stack was actually harmful re producing 'ozone'. He removed it and took same with him for disposal. He also told me to add 1 tsp. bleach to a/c pump and add water to flush it every couple of months. Troy, of /Rosebush Fuels had been servicing our furnace and A/C for years and we were never told to do this and had a flood as as result.. This, when every year I would ask before he left, "Did you service the A/C?" YES, WE ARE VERY PLEASED!"

"Steve Sprague arrived on schedule and completed a thorough annual maintenance of our Air Conditioning and Gas Furnace. He explained in detail the condition of our units and the work he completed very efficiently and followed C19 protocols. He is courteous, knowledgable, and a pleasure to deal with....thanks Steve."

"On time, courteous, knowledgeable and gave a detailed report on our Furnace Cleanig and AC"

"Fast, efficient, friendly, fair price Service!"

"Prompt, friendly, informative. Made recommendations for future service."

"The technician was very professional but personable. Explained everything to me on the air conditioner's status. I find all of our techs very good."

"Fantastic service"

"The original technician that came to access the situation was not properly prepared. The problem with my air conditioner should have been an easy fix, but the original technician (not Mark) did not have the proper part on hand."

"Fast and courteous."

"The technician Steve Sprague was very good Was impressed with his caring and efficiency in making sure everything was done right"

"Although someone could not come until the next day the resolve was quick and precise , friendly and professional"

"Hey came the same day and fixed the problem."

"Irwin was thorough,tidy and courteous, doing his work duties."

"On time even early"

"Same 100% service from Josh as per usual. Best Tech you have in my respectful opinion."

"Very pleasant young man. Kept me informed what he was doing and showed me before and after pictures of my outside unit."

"Technician was amazing. Really took his time and was very thorough. Communicates well. Very pleasant."

"Great service technician"

"Technician who came to my home was excellent"

"Friendly, advice about furnace and AC"

"Very knowledgeable"

"The technician was very professional, arrived at the appointed time, and answered all of my questions."

"Mike was polite, knowledgeable, and explained what he had done and why and provided some tips and advice on our hvac"

"The first check in to ensure the AC was installed properly from the winter, couldn't be completed. The second visit to complete the install was wonderful. The crew was very helpful and got the AC up and running!"

"Mark arrived as scheduled and set to work immediately to perform the annual service on our boiler system. Then he moved to our 5 split-system A/C heads and the heat pumps outside. As usual, he was friendly, efficient, and professional."

"they were amazing they made sure we knew what they were talking about they answered all our questions. honestly and were friendly. they also did everything they could to finish the job for us even bringing a second team to help best group of techs I've ever scene"

"Prompt arrival..Solved the problem!"

"Technician was on time - had good customer interaction and left Jos site neat"

"Good service"

"Colin was very upfront on how much extra work it was going to entail and costs on doing a vented furnace."

"Took the time to explain how the equipment works and answer questions"

"Worked well and asked very little."

"Service request was responded to quickly and timely. Service rep polite and efficient in solving problem"

"Mike is consistently thorough, reliable, and friendly!"

"Did a great job"

"Filled in a complete survey with high rating with Home stars. They also said theyd provide the feedback to you. The guys were awesome. A pleasure to have in our home."

"usual polite, good, efficient tech/service"

"Cody gave me notice that he was on his way. When he arrived, he checked everything out quickly, we signed the paperwork and he scheduled our installation, all within about 20 minutes. It was fast and easy and all our options were explained."

"The Service Technician, Steve, was friendly, professional and very thorough."

"Irwin was extremely thorough! We appreciated his attention to details n help to set things up properly. Thank you Irwin job well done!!"

"Friendly and professional"

"Super prompt service. Fixed the problem next day."

"He did what we were expecting -- at a reasonable pace."

"The service person who came to service the air conditioner was very good and professional. No complaints about him. I had requested a service person that could also service my furnace. A request was made and a follow up call was made the day before the appointment was to happen. I was told the work order stated air conditioner/furnace. When the service person arrived he did not know about this furnace/boiler. He tried to follow-up for me through the office at D & K. I received no further info or follow-up from D & K."

"professional, thorough, communicative"

"Very dependable and efficient service"

"Service rep extremely pleasant - explained how to manage system in plain and understandable language. Sense of humour."

"Great customer service. Identified the problem very quickly. It was a plumbing issue, so the technician couldn't resolve it but explained the issue quite well. In fact helped me report it to the right people. Was very courteous and even took off his shoes outside of my house."

"Technician was on time and ready to go at the appointed time"

"Mike was very thorough and made sure he did a good job."

"He explained what he was going to do. He showed me the build up on my AC fins. Steve was very polite. My only complaint is that twice now you missed my appointment because it was apparently booked through After Hours Service or something. So can you ask them to not book appointments or start checking every morning to see what they booked. The person who i called in the office was wonderful to reschedule me but it was an inconvenience I can live without as I work Monday through Friday and had booked a vacation day for the appointment I thought I had on May 31"

"Service appointment was same day, technician knew what the problem was, had the part to fix it, and was here and gone in 20 minutes. PERFECT! Small hitch was that I placed appointment request online on Sunday night, but by Monday morning there was no record of that. Got placed in line for appointment, but as I said, Monday at 3 the technician showed up. I'm very fine with that time frame."

"mike always does a great job."

"Mike was very friendly. He arrived earlier that appointment time and called ahead to see if this was okay."

"Great friendly service. Had some difficulty but stayed until he had the problem fixed and everything was working great!"

"Mike took care of all 3 pieces of equipment, installed a new furnace filter and new batteries in the thermostat, and increased the fan speed in the furnace in order to bring more heat into one of the bedrooms. I was very pleased with his efficiency in all regards."

"He was knowledgeable, polite, efficient and most of all treated me with respect, he did not treat me like a stupid old lady that knew nothing."

"U didnt figure out what the problem was then charged a extra 120 for the service call for what I dont know the bill didnt explain and it took me 2 mins to figure out what was wrong I sent a pic in a email so u can educate your service guy so the next client he can charge for fixing something"

"No comment necessary. Your agent was super."

"Steve Sprague - Explained what he was doing. Very nice and helpful. I tried to get to the survey as soon as he left but was unable to access it. I don't have a google map app. did that mean I had to set that up to do the survey?"

"Everyone - office staff and technicians alike - was very pleasant and helpful, as well as efficient, in quickly solving our problem."

"Mike appeared on time. He was courteous, knowledgeable, diligent in his work. I have complete confidence in his ability to provide top notch level of service. He is the best!"

"Mike is informed and helpful."

"Had answers to questions, respectful of me and my home. Arrived when scheduled."

"Technician wore a mask. Polite, considerate, professional and helpful."

"Technician was courteous, wore a mask and removed his shoes. Did his thing, asked about A/C and left. and left"

"The amount of time we had to wait for the installation. We had a leaking hot water tank and waited 5 days for the replacement"

"They were done in like 4 hours and very nice fellas"

"Irwin was very polite and knowledgeable."

"Your technician was excellent answered all our questions and seemed very knowledgeable and confident in his work."

"The technician that came to the house was very knowledgeable and helpful."

"Mike does a great job..thorough, detailed and my confidence in him is high...Mike's customer service skills are excellent and everything is on time"

"Technician was on time and very efficient"

"Mike is very thorough and efficient in his work. As well, he is extremely knowledgeable in his areas of expertise; heating, A/C and air quality. He always happily answers any questions I have. Thank you Mike!!"

"Polite friendly and totally explained issues."

"work completed efficiently and work area left clean. work explained"

"I have called for a service call and mentioned that there is a refrigerant leak. The first technician came and hardly spent 5 mins just to confirm there is a refrigerant leak and charged $118 and left. Then another technician came to find the leak. Spent about 30 mins. Found the leak and charged $330. I wish you would combine the two visits into one. Finding the leak should be done on the first visit since it didnt take more than 30mins. Or you could charge less for the 2nd visit since the first visit was already paid and it didnt add any information vs what I have already mentioned during my first call."

"Your mechanic/specialist was on time and found the problem very quickly ."

"friendly professional"

"Josh was very patient and professional."

"Prompt."

"Irwin was very thorough in his work and explained clearly to me exactly what he was doing."

"I appreciate your serviceman's coming to my house to resolve my issue as he did. However since the part he installed ended up not working & my air conditioner is now not working cannot say I am satisfied. Since this Lennox Air Conditioner was installed in 2016 accordingly it is still under it's 5 year warrantee coverage, so hopefully whatever is required to get it up & running again will be done promotly. I look forward to hearing from someone very soon regarding this situation. Thanks Ralph Harrison."

"the expert was friendlly and helpful. He explained things to my wife and she actually understood him."

"Tech was courteous and efficient. Sales rep didnt seem to know what he was talking about, didnt tell me size or model of unit he was recommending, didnt leave me anything in writing, was difficult to follow, and my brother in London on quotes people close to $1500 less for a similar SEAR on what he assumes would be the same size unit knowing my square footage"

"Tech did not show as planned"

"The technician was prompt honest and very competent"

"Answered all questions , made concrete suggestions to what he thought would provide us with our needs"

"Service agent was very pleasant and quote was cheaper than another quote I had received. Very speedy service."

"D & K are always: Dependable; professional ; caring and fair."

"Everything was done to our satisfaction nd explained well"

"All of the Technicians that I delt with were nolagable helpful and answered any questions that I had. ."

"Mark was polite, informative and efficient"

"On time and efficient. Been with D & K for more than 18 years."

"I now have a A/C / Heat ductless unit that is broken (which was not before) - awaiting the part - confirmation from you as to when you will be getting it / installing it to make things right. These things happen. Just one of those things. I did email Friday but did not get a response which is fair as I am sure you are waiting until you have it in stock. But I would love a rough ETA now the temp is picking up."

"Irwin was a quiet worker who went about his job then connected with meno problems . Would like to have him again."

"Seemed very knowledgeable, pleasant and helpful."

"No company is perfect."

"on time , courteous , professional"

"Very informative, treated myself and my home with respect, friendly. Came when I was told he would come by."

"You technician Mike is very knowledgeable And no hesitant to give good advice"

"I must say that Shaun watts is very professional at his job knows his stuff he answered any and every question I had about the equipment and how it gets installed and when I called him to ask him more questions about other companies that were trying to sell me their equipment he reassured me that your company was guaranteed to give me the best quality and service so thats why I went with you guys thanks again"

"VERY Professional , on time , great work ethic in installing the furnace"

"arrival on time. courtesy"

"Mike was very caring, competent, customer focused, and committed."

"Your technician appear to be not in the least bit interested why the propane stove had exploded and appeared to be in a rush to get to his next appointment."

"Weve been customers for years now. They are always very professional and prompt."

"Jessie cleaned & inspected all three appliances quickly and efficiently- furnace, fireplace & air conditioner, and then explained his findings, As well he was thoughtful in answering our questions/"

"Pleased with job completed"

"Punctual Friendly Helpful Competent"

"Mike, our service rep on this session knows his "stuff" as has been my experience with all the D&K reps. over the years."

"Polite,knowledgeable"

"Gave good advice"

"Irwin was efficient, polite and thorough and followed through with information about a humidifier pad we needed that had not been changed for some time."

"A technician arrived quickly on the day I had contacted the office to try and rectify my situation. Unfortunately due to part shortages caused by the covid shutdowns, it was understandable that there may be a wait. I did have have an alternate heat source for my living area (fireplace in living room) however, my disabled brother, who resides in my basement apartment was not as fortunate. The D&K team were diligent in locating the part the very next day and my furnace was up and running the next day."

"Jack was knowledgeable, informative, patient, courteous, helpful, nice and fully answered all of my questions and concerns and professionally and successfully completed his task at hand."

"On time, well communicated service. Very customer focused team in office and the field."

"Fast friendly and prompt."

"Knowledgeable professional technician"

"Very professional."

"Gerald was courteous, professional and thorough."

"Jessie provided efficient and Covid safe service. He was very professional and informative."

"Very professional"

"Both the sales rep and the installers were great to deal with, very knowledgeable. The installers went above and beyond to correct a duct work issue from a previous install by a different contractor."

"The technicians showed up at their scheduled appointment and were very quick with the inspection, causing minimal interruption to our day."

"I have always been satisfied with the service I receive from your technicians. They are always on time, friendly, knowledgeable and efficient. It is a shame that your pricing for a new furnace was far too high and your sales people are not as good as your technicians."

"Punctual, courteous, knowledgeable and vigilant with covid rules"

"very friendly and went to get the job done that he was here to do"

"The initial installation was not completed or done properly last fall. Due to this, the technician that came on Wednesday was not able to complete the work as he needed parts."

"Knowledgeable, polite"

"Ontime excellent customer service by both technicians."

"Very professional"

"On time ( actually a little early) went right to work, polite and explained things well"

"Fast clean friendly"

"Conscientious. Explained everything to us."

"Brian and Rob were tremendous as they worked in our place for two full days. Meticulous, neat, respectful and kept us updated and quick to keep us involved if any questions. In short a great team, knowledgeable and informative. Outstanding!"

"Very prompt service, informative technician, sales consultation went well and the installers did an excellent job"

"Shaun seemed immediately knowledgeable and provided information that clearly solved the issues we were concerned about"

"Work was done efficiently and in a timely manner."

"He made sure to do complete maintenance even though it took longer than the given time."

"Great friendly service"

"Jesse was very informative. Although our unit is not working properly . We do have a lot of humidity which is confusing as to why that is happening."

"was there a short time. He was like the 3 or 4 guy called for same issue. Suddenly walks out to living room and says We have to order a motor and another part you will be without the furnace for 3 or 4 days."

"Service was very satisfactory from booking the appointment to successful completion of the repair."

"Amazing and professional."

"on time, courteous and mask in place"

"Mark (the technician) was very courteous and answered all my question, he was very professional. All the personnel from the dispatcher to the sales rep. was excellent."

"Waiting for a part so work not completed yet, however, after technician left, discovered my new flooring that I just put down was scratched up probably by screw tips from the fireplace he was dismantling. It would be ideal for them to carry drop cloth or something to lay the parts on so they don't scratch the floor in the future"

"I would have given 10 but I am still waiting for an itemized copy of the invoice."

"Follow through on what he said."

"Mark is very accurate at what he is doing, does an excellent job, very friendly and courteous."

"Josh was very professional, he installed a new thermostat and set up Wi-Fi on my phone so I can check and change settings when away on holidays. Thanks Josh !"

"Mike was clear and concise about the problem with our oil furnace."

"Jack was amazing.........he actually took the time to explain everything to me.......even when I asked stupid questions He has the patience of a saint"

"part took over a week to come in. not your fault, most likely due to covid delays."

"Installed appliance the short cut way , but after asking a few times to do it right , they did . Thank you"

"Technician thorough and courteous"

"The technician addressed my concerns, and answered all my questions. He was very knowledgeable,"

"I had had a bad run around with Reliance. D &K provided quick, efficient and courteous service. I was glad to be able to work with a local firm."

"Quick response, very professional"

"Could someone come to pickup the old water heater. I was able to drain all the water from it, so now it can be picked up."